Best of Staffing is the nation’s only award that recognizes staffing firms that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner’s lists are a central place that businesses and talent come to find the best staffing firms to call when they are in need.

1. Executive Summary

2. 201 2
OF STAFFING
$0-$99.9M Annual Revenue $100M+ Annual Revenue
ABR Employment Services JFC Staffing Companies Advantage Staffing
Addison Search JustinBradley Analysts International Corporation (AIC)
Advanced Group Kavaliro Apex Systems, Inc.
Advantage RN, LLC Kineticom CHG Healthcare Services, Inc.
Allegiance Staffing Lofton Staffing CompHealth
Apollo Staffing, Inc. Monroe Staffing Services Weatherby Healthcare
The Armada Group National ProSource CoWorx Staffing Services
ASK Staffing, Inc. Novotus EmployBridge
The Bagg Group Palo Alto Staffing Resource Accounting
Belcan Staffing Solutions The Plus Group, Inc. ResourceMFG
Bolder Staffing, Inc. Prestige Staffing StaffingSolutions
BONNEY Staffing Center PrideStaff Express Employment Professionals
The BOSS Group PrideStaff Financial Hudson
The Choice, Inc. Priority Personnel Kimco Staffing Services
Comrise Technology, Inc. Professional Staffing Group Labor Finders
The Delta Companies Proposal Development Consultants Mitchell Martin, Inc.
Delta Flex Travelers Provisional Recruiting + Staffing Nelson
Delta Locum Tenens PsychPros, Inc. Nesco Resource
Delta Physician Placement Reliance Staffing & Recruiting Randstad US, Professionals
EdgeLink The Reserves Network The Mergis Group
ettain group Rx relief Randstad Finance & Accounting
Excel Staffing Companies Smart Resources, Inc. Randstad Human Resources
Frontline Source Group, Inc. SPARKS Randstad Technologies
FutureStaff Staffing Advisors Roth Staffing
GDH Consulting STAFFING FIRST Adams & Martin Group
Glenmont Group, Inc. Stephen James Associates Ledgent
Helpmates Financial Staffing SUPERIORHIRE Ultimate Staffing Services
Helpmates Staffing Services Temporary Resources, Inc. SNI Companies
High Profile Staffing TempStaff SOS Staffing Services, Inc.
Hire Dynamics TERRA Staffing Group Staffmark
Hiring Partners, Inc. That's Good HR, Inc. TEKsystems
Huxley Associates TopSource TRC Staffing Services, Inc.
Ideal Marine Staffing Solutions USA Drivers, Inc. ZeroChaos
Infinity Consulting Solutions Victory Marketing Agency
Instant Technology Wood Personnel Services
Insurance Relief The York Companies, Inc.
Awarding Exceptional Client Service in Staffing

3. As the economy slowly continues its recovery, organizations will continue to rely on the staffing
industry to help them maintain the flexible and skilled workforce they need to meet ever-shifting
demands. The number of temporary job placements in January increased by 7% compared to the same
period in 20111, and cautiously optimistic economic projections continue to point toward opportu-
nity for exceptional staffing and recruiting firms. The industry will likely continue to see demand from
their clients, though with growth expected to remain slow, only top firms will continue to outpace the
industry. In the next 3 to 5 years clients will expect their staffing partners to not only continue deliver-
ing top talent quickly, but also provide recruiting expertise during this time of change.
The Best of Staffing™ Program The Criteria
Inavero’s Best of Staffing Award, presented Participating staffing and recruiting firms were
by CareerBuilder, showcases staffing firms required to survey clients they had worked with
that provide exceptional levels of service to during a recent consecutive 3 month period.
their clients. Many staffing firms claim to Inavero’s three-question survey asked survey recipi-
have the best client service, but very few ents to rate their satisfaction with the firm. A mini-
can actually prove it. The staffing firms who mum response rate of 20% (with at least 15
provide a truly remarkable experience now responses) or 500 responses per brand were required
have a means to prove their commitment to to ensure the score’s validity. The Net Promoter
excellence. Score® (NPS) methodology, made famous by author
Participation in the Best of Staffing Client and former Bain consultant, Fred Reichheld, was
competition has doubled each year since used as the basis for gauging client satisfaction.
its inception, and continues to award fewer
than 1% of all staffing firms with this recog-
nition. Those recognized on the 2012 Best
of Staffing Client list earned the distinction
based on the strength of more than 176,000
survey responses. Each response is a mea-
sure of the experience that clients had with
the staffing firm they work with. Client Experience
Recent research by Inavero found that Best of Staffing
Client winners were more than 3 times as likely to
identify ‘culture match’ as the most important attri-
bute to ensuring a successful placement. Those who
didn’t make the list were more likely to identify
matching technical skills as the most important attri-
bute. Great firms understand what clients have long
believed – culture fit is as important, if not more
important than merely matching a set of skills to an
applicant – and those firms who do it well are
rewarded with loyal clients.
During a highly volatile time for staffing firm clients,
the level of responsiveness staffing firms have with
their clients plays a significant role in how happy
clients are working with a staffing firm. We found
that more than half of Best of Staffing Client winners
get back to their clients within an hour. This com-
pares to only 25% for those who didn’t make the list.
COPYRIGHT © 2012 INAVERO, INC. ALL RIGHTS RESERVED. NET PROMOTER, NPS, AND NET PROMOTER SCORE ARE
TRADEMARKS OF SATMETRIX SYSTEMS, INC., BAIN & COMPANY, AND FRED REICHHELD

4. Client Experience
The market is strengthening and the staffing firms who will come out ahead have built a strong opera-
tional process to help their internal employees perform well and continue to over-deliver to clients,
even when there is an increase in orders.
The firms who perform at levels consistent with last year stand out from the rest and are awarded with
the 2012 Best of Staffing™ Client award. Inavero will continue to expect the industry to deliver high
caliber service as the economy recovers and staffing volume increases. Best of Staffing’s foundation
is built on a commitment to progress and improvement. While the benchmark to earn the Best of
Staffing™ Client award didn’t change from last year, it represents the best staffing firms for 2012. Staff-
ing firms named to the 2012 Best of Staffing™ Client list were required to attain a 55% Net Promoter
Score®.
The Results
The average 2012 Best of Staffing™ Client winner achieved an NPS® of 69% with their clients, more
than twice the staffing industry average (30% NPS). Additionally, 74% of the their clients rated them
a 9 or 10 (compared to only 50% for the industry overall). Firms who scored an NPS of 83% or higher
found themselves in the 90th percentile of all Best of Staffing Client award winners.
What percentile is your Net Promoter Score®?
90th percentile
80%
75th percentile
50th percentile
Net Promoter Score
60% 25th percentile
40%
Industry average
20%
Percentile
Half of the Best of Staffing participants expect their 2012 revenue to grow faster than their 2011
revenue. Seventy-five percent (75%) of 2012 Best of Staffing Client winners paced or outperformed
the industry in terms of revenue growth with the average growth of Best of Staffing firms nearly double
that of the industry. Of this group, sixty percent (60%) survey their clients at least twice a year to
ensure they have accurate and timely information on satisfaction and areas where improvement is
necessary.
1 “News Release,” Bureau of Labor Statistics. 3 February 2012. Web. http://www.bls.gov/news.release/pdf/empsit.pdf
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary
technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s
team analyzes satisfaction feedback from more than 500,000 staffing firm clients and talent each year, and serves as the
American Staffing Association’s exclusive research partner.
For more information, contact Inavero at (800) 921-2640 or email bestofstaffing@inavero.com
www.inavero.com | www.bestofstaffing.com
COPYRIGHT © 2012 INAVERO, INC. ALL RIGHTS RESERVED. NET PROMOTER, NPS, AND NET PROMOTER SCORE ARE
COPYRIGHT © 2011 INAVERO ALL RIGHTS RESERVED. NET PROMOTER, NPS, AND NET PROMOTER SCORE ARE
TRADEMARKS OF SATMETRIX SYSTEMS, INC., BAIN & COMPANY, AND FRED REICHHELD
TRADEMARKS OF SATMETRIX SYSTEMS, INC., BAIN & COMPANY, AND FRED REICHHELD