2. Product Overview
The Child Care Daily App (CCDA):
Is a web-based system intended to connect working parents with
their children during the day
Supports different users: Administrators, Teachers/care
providers, & parents
Our focus = parent users
For parents, the application’s main activities include accessing
updates about their children’s activities, logging information, and
communicating with care providers
CCDA is currently running in Beta form
3.
4. Methodology
6 Different Analyses were used to evaluate CCDA
5 Current CCDA users Interview for needs assessment
4 Competitor products were compared with CCDA
10 Heuristic principles were used to evaluate the site
54 Parents responses in a survey were analyzed
5 Non-current system users tested the CCDA web application
5. Primary Persona
Jill Merriweather
Fiscal Policy Analyst, JP Morgan Chase
Mother of two (6 mos& 3 yrs)
Goals & Needs:
Stay connected with her children during the
day
Find out about her children’s daily lives,
interests, and activities at daycare
Wants in-person communication
Needs different information for each child
“There is no such thing as too based on their age
much information about my
children.””
6. Finding One
CCDA has strengths that should be leveraged.
Interviews Comparative Analysis Heuristic Evaluation Survey Usability Testing
Accessible via a
broad range of
devices
Polished, attractive
interface inspires
confidence
Short task flow
7. Finding Two
CCDA meets needs of daycare providers first, parents second.
Site Mapping Heuristic Evaluation Usability Testing
Misleading placement of Decentralized parent user
icons on Child View screen functions
Recommendations:
Eliminate sections intended for the daycare provider. Convey button functions to parent users.
8. Finding Three
Inconsistency in CCDA’s interface confuses parent users.
Heuristic Evaluation Usability Testing
Some icons are
clickable, others are not
Inconsistent use of
terminology
Recommendations:
Make button functions and terminology usage consistent
9. Finding Four
CCDA’s data is not fully ascertainable by parent users.
Interviews Heuristic Evaluation Usability Testing
Unclear log metrics No automated search
options available
Recommendations:
Use meaningful data metrics Provide options to generate data line graph format and text
search of logs and messages
10. Finding Five
CCDA doesn’t provide enough systeminformation for parent users.
Heuristic Evaluation Usability Testing
No system feedback
when retrieving data
No guidance for parent
users
Recommendations:
Provide system feedback and FAQ section targeted at parent user needs
11. Summary
Improved
Parent User CCDA Strengths
Needs & Weaknesses Parent User
Experience
12. Please Ask Questions
Andrea Barbarin Stephanie Soule
Kyongho Kim Sara Sterkenburg
Editor's Notes
Interviewed 5 current CCDA usersCreated 3 personas to represent those usersCrafted a map of the websites’ main pathwaysCompared CCDA with 4 highly used childcare web applicationsTested strengths/weaknesses of the site as a team using Jakob Nielsen’s Heuristic MethodAdministered a survey to 54 parents using daycareHad 5 parents test the CCDA web application, recorded their pain-points, and made recommendations
1.) Users need a product that will supplement, but not attempt to replace the value of in-person communication with care providers2.) Parent information needs change with the ages of their children; but overall – parents care most about their children’s health, eating habits, and educational activities
