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Shared Services Governance Approach

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T
Traoloch Collins

The document discusses governance in shared services and introduces ServiceFrame, a software tool that can help with governance. ServiceFrame allows users to capture key performance indicators, issues, risks and actions in one online system. It provides automated dashboards and reports to analyze this information. The tool is presented as helping shared services accelerate their path to excellence by simplifying how they gather and assess governance data.

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Shared Services Governance – A consistent and efficient approach 29 th April 2010
Sharing.... Your Customers ???
What’s a Service?
What’s a Service?
Why is Shared Services different to the old model? ,[object Object]
Different Mindset? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s the new language? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Is your Shared Services ‘built’? ,[object Object],[object Object],[object Object]
The Governance ‘Chore’ ,[object Object],[object Object],[object Object],[object Object]
Governance ,[object Object],[object Object]
Governance Data is the input. Value is the output. ,[object Object],[object Object],VALUE
Governance Data? ,[object Object],[object Object],[object Object]
Getting to Value and World Class.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
To World Class….. ,[object Object]
Key points for analysis? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Know what this is? Yes….a pitch :>)
Accelerate the path to value ,[object Object],[object Object],[object Object]
What’s our approach? ,[object Object],[object Object],[object Object],[object Object]
Governance Dashboards ,[object Object],[object Object]
Your approach? ,[object Object],[object Object],[object Object]
SERVICEFRAME ,[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ServiceFrame gathers information on performance and risk in Shared Services. [email_address] + 353 1 237 6620 WWW.SERVICEFRAME.COM

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