Intelligent agent that can understand natural language queries and provide responses by accessing various systems and aggregating information. Addressing Systemic Complexity © 2011 Tony Shan. All rights reserved. Proprietary and Confidential. Integration Platform: Integrate disparate systems and applications. Provide connectivity, data transformation, routing, orchestration, monitoring and management capabilities. Data Services: Services to access, integrate and analyze enterprise data. Examples: Master Data Management, Data Warehousing, Business Intelligence, Analytics. Collaboration Platform: Enable collaboration between users, teams and communities. Provide capabilities like document management, project management, team rooms, wikis, blogs, etc