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Reputation Management by @toddlucier
- 1. Reputation Management Monday, February 16, 2009
- 2. Your Business is Naked Monday, February 16, 2009
- 3. Your Business is Naked Monday, February 16, 2009
- 4. Is Your Business Excited? Monday, February 16, 2009
- 5. Monday, February 16, 2009
- 6. The Ants have Megaphones Monday, February 16, 2009
- 7. Fans are the Best Marketers Monday, February 16, 2009
- 8. 59% Customer reviews are more valuable than expert reviews. Monday, February 16, 2009
- 9. 77% Online shoppers depend on consumer generated reviews/ratings. Monday, February 16, 2009
- 10. 63% Users more likely to purchase if site has ratings and reviews. Monday, February 16, 2009
- 11. Fans are the Best Marketers Monday, February 16, 2009
- 12. Fans are the Best Marketers Monday, February 16, 2009
- 13. Good or Bad, your guests will share photos, video, reviews, stories. Monday, February 16, 2009
- 14. http://www.tourismkeys.ca/blog/2008/04/10-ways-i-raved-about-my-halifax-java/ Monday, February 16, 2009
- 15. Monday, February 16, 2009
- 16. Monday, February 16, 2009
- 17. Monday, February 16, 2009
- 18. Monday, February 16, 2009
- 19. Restaurant Reviews Monday, February 16, 2009
- 20. Monday, February 16, 2009
- 21. Google.com/Maps Monday, February 16, 2009
- 22. Facebook Monday, February 16, 2009
- 23. Twitter Monday, February 16, 2009
- 24. email Monday, February 16, 2009
- 25. Monday, February 16, 2009
- 26. Ask for reviews = Sales up 20% Monday, February 16, 2009
- 27. Good or Bad, your guests will share photos, videos, reviews and stories. Monday, February 16, 2009
- 28. Unhappy guests can ignite a firestorm Monday, February 16, 2009
- 29. Monday, February 16, 2009
- 30. Monday, February 16, 2009
- 32. Make sure guests are happy before they go home Monday, February 16, 2009
- 33. Stay alert with Twitter Search Monday, February 16, 2009
- 34. Stay alert with Twitter Search Monday, February 16, 2009
- 35. Get Alerts in your Mailbox Monday, February 16, 2009
- 36. Your Business is Naked Monday, February 16, 2009
- 37. That can be a good thing! Monday, February 16, 2009
Editor's Notes
- Who is your chief customer experience officer, often called the CXO
- Can be helpful
- Can be helpful
- Can be helpful
- Bizrate
- (Jupiter Research)
- (eVOC Insights)
- and they’ll share them with the world.
- Can be harmful Can be good. Reviews may be impacting a Web site Quality Scores with Google according to a few posts by bloggers.
- Put your business on the map
- brand name credibility given to an average traveller . . . Is there anything we could have done better vs. Was everything ok? Who is your Quality Assurance manager? CARDs from Orillia
- Google.com/alerts. Trip Advisor Alerts
- and that can be a good thing.