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SAP Innovation Day Kenya: Experience Management Powered by the Intelligent Enteprise

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My keynote presentation from the SAP Kenya Innovation Day, giving real-world examples of how organizations are optimizing customer experiences, increasing profits, and making the world a better place

Publicada em: Negócios
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SAP Innovation Day Kenya: Experience Management Powered by the Intelligent Enteprise

  1. 1. INTERNAL Timo Elliott Global Innovation Evangelist, SAP Experience Management Powered by The Intelligent Enterprise @timoelliott
  2. 2. 6© 2018 SAP SE or an SAP affiliate company. All rights reserved. The Intelligent Enterprise
  3. 3. 7© 2018 SAP SE or an SAP affiliate company. All rights reserved. Every company is becoming a data company 9,600,000 cars in 2017 100,000 cars in 2017 General Motors Tesla 2011 2018 $55Bn $2.5Bn McKinsey: the market for vehicle- gathered data will be worth $750 billion a year by 2030. $51Bn $51Bn
  4. 4. 8© 2018 SAP SE or an SAP affiliate company. All rights reserved. What is an Intelligent Enterprise? Are your products, services, and processes improving automatically over time, and as people use them?
  5. 5. 9© 2018 SAP SE or an SAP affiliate company. All rights reserved. Just 3% of companies say they are succeeding with digital transformation
  6. 6. 10© 2019 SAP SE or an SAP affiliate company. All rights reserved. Transform workforce engagement Deliver a step-change in productivity Redefine the end-to-end customer experience
  7. 7. 11© 2019 SAP SE or an SAP affiliate company. All rights reserved. Redefine the end-to-end customer experience
  8. 8. 13© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  9. 9. 14© 2019 SAP SE or an SAP affiliate company. All rights reserved. Porsche
  10. 10. 19© 2019 SAP SE or an SAP affiliate company. All rights reserved. “Having the right data, at the right time, from the right audience makes all the difference.” Kelly Williams Founder, MotoChic Gear Motochic
  11. 11. 20© 2019 SAP SE or an SAP affiliate company. All rights reserved. Videojuegos de agro La experiencia del campo a través de la pantalla Sustainable agriculture with location intelligence
  12. 12. 21© 2019 SAP SE or an SAP affiliate company. All rights reserved.Copernicus Sentinel-2
  13. 13. 22© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  14. 14. 23© 2019 SAP SE or an SAP affiliate company. All rights reserved. Best practices
  15. 15. 24© 2019 SAP SE or an SAP affiliate company. All rights reserved. From tools to tool services Warranty, maintenance Location, alerts, geo-fencing Tool usage information “Holes as a service”!
  16. 16. 25© 2019 SAP SE or an SAP affiliate company. All rights reserved. Deliver a step-change in productivity
  17. 17. 26© 2019 SAP SE or an SAP affiliate company. All rights reserved. The opportunities of new ways of working… Simpler 1000x fewer moving parts Lower running costs 10x more efficient, low maintenance Faster Faster acceleration More flexible Better use of interior space Safer Sets new records for safety Networked, intelligent Part of integrated system
  18. 18. 27© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  19. 19. 28© 2019 SAP SE or an SAP affiliate company. All rights reserved. Embedded intelligence: e.g. opportunities with machine learning Source: Gartner, McKinsey % of time spent on activities that can be automated by adapting current technology Gartner: In 2018, half a billion users saved two hours a day, thanks to AI-powered tools Through 2023, AI will be one of the top workloads that drive infrastructure decisions.
  20. 20. 29© 2019 SAP SE or an SAP affiliate company. All rights reserved. 40% 70% 94%
  21. 21. 30© 2019 SAP SE or an SAP affiliate company. All rights reserved. Machine Learning Roadmap Excerpt Learning Recommender Job Analyzer Employee Self Service Bot Total Workforce Insights Resume Matching Manager & Administrator Self Service Bot Career Planning "People like me" Knowledge Bots Payroll Fraud Detection SAP Fieldglass Live Insights Job Matching for Candidates Support and Productivity BotsJob Seeker Resume Ranking Intelligent Customer Experience Suite Lead Intelligence Customer Retention Ticket Intelligence Product & Offer Recommendation Influencer Map & Deal Finder Multi-Touch Customer Attribution Contextual Merchandizing Self-Writing Expense Computer Vision Receipts Anomaly Detection AI Expense Approvals Invoice Digitization AI Invoice Processing Itinerary Capture Chatbot BookingsRisk Impact Predictions Automated Duty of Care Proactive Assistant Semantic Contract Repository Item Recommendation Self-Service Contracts Attribute Normalization Semantic Search Item Normalization Sourcing Optimization Sourcing Recommendation Job Matching Timesheet Anomaly DetectionProgram Office Guidance Job Normalization Statement of Work Builder Contract Consumption SAP Tax Compliance Smart Automation Payment Block – Cash Discount at Risk Smart Alerts for Real Spend and P&L Analysis Demand-Driven Replenishment Adjustment Stock in Transit Sales Performance Prediction Cash Application MachineLearning Predictive Engineering Insights Predictive & Prescriptive Maintenance Demand Sensing Predictive Overall Equipment EffectivenessPredictive Quality Management Smart Worker Enablement on Shop Floor Supply Chain Segmentation Advanced Forecast AccuracyManufacturing & Supply Chain Chatbot Bookings
  22. 22. 31© 2019 SAP SE or an SAP affiliate company. All rights reserved. Actionable insights Real-time analytics = fast enough to make a real difference in a real business process
  23. 23. 32© 2019 SAP SE or an SAP affiliate company. All rights reserved. Deal intelligence Deal insights to grow your revenue, predictively Opportunity Score indicates probability of deal winning Key factors surfaces most influential features that affect the score Activity Summary shows how engaged is the account is in the deal cycle Activity Score feeds into the Opportunity Score and reflects the overall sentiment during the deal cycle. (Heat map indicates hot and cold areas of engagement during deal cycle) Indicates number of days left before close date Indicates number of days deal has been sitting in that phase and how it compares to average of all other deals Indicates Key Risks identified for the deal during that phase Indicates if the deal has slipped and if so how many times Indicates number of times the close date has been changed Indicates most recent change to opportunity amount Indicates if the deal status has been upgraded or downgraded Tell me what is going on with this opportunity
  24. 24. 33© 2019 SAP SE or an SAP affiliate company. All rights reserved. Transform workforce engagement
  25. 25. 34© 2019 SAP SE or an SAP affiliate company. All rights reserved. Bentley Motors
  26. 26. 35© 2019 SAP SE or an SAP affiliate company. All rights reserved. Training recommendations
  27. 27. 36© 2019 SAP SE or an SAP affiliate company. All rights reserved. 1. Decisions are more important than ever
  28. 28. 37© 2019 SAP SE or an SAP affiliate company. All rights reserved. Smart Assistants across the ERP Suite Conversational user interfaces Hi Thomas, SAP CoPilot is an Enterprise Digital Assistant — what Siri, Alexa, and Cortana are to consumers.
  29. 29. 38© 2019 SAP SE or an SAP affiliate company. All rights reserved. Conversation is the new UI: Finance Chatbot
  30. 30. 39© 2019 SAP SE or an SAP affiliate company. All rights reserved.
  31. 31. 40© 2019 SAP SE or an SAP affiliate company. All rights reserved. Transform workforce engagement Deliver a step-change in productivity Redefine the end-to-end customer experience
  32. 32. 41© 2019 SAP SE or an SAP affiliate company. All rights reserved. The Experience Company powered by the Intelligent Enterprise
  33. 33. 45© 2019 SAP SE or an SAP affiliate company. All rights reserved. New technology Is bringing new opportunities
  34. 34. 46© 2019 SAP SE or an SAP affiliate company. All rights reserved. win / win / win Profits AND purpose
  35. 35. 48© 2019 SAP SE or an SAP affiliate company. All rights reserved. Now more than ever, being the best means making a difference The best-run businesses make the world run better
  36. 36. Timo Elliott timo.elliott@sap.com Thank you! @timoelliott

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