GCC E-Participation and E-Governance Forum

Federal e-Government Partner :

Gulf Cooperation Council
e-Participation &
e-Governance Forum
Hosting Partner:

e-Government Partner:

10 – 11 September 2012
The Westin Abu Dhabi Golf Resort & Spa
Abu Dhabi, UAE
Gold Sponsor

Regional Business
Media Partner

www.aimevents.net/egov
Conference Sponsors

ICT Partner Organized by:

Book before 16 July and save US $400

Meeting Citizen Demands and Transforming
Public Sector Service

e-Participation &
e-Governance Forum
Federal e-Government Partner : Hosting Partner: e-Government Partner:

10 – 11 September 2012
The Westin Abu Dhabi Golf Resort & Spa
Abu Dhabi, UAE


Gold Sponsor Conference Sponsors

About the event:
The GCC e-Participation & e-Governance Forum will examine global and regional developments on how governments
are making the transformation of key services they provide to the public through online digital platforms and increasingly engaging
citizens in online conversations to involve them in decision-making.
It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have
increasing expectations from services that are both highly convenient and of world-class quality.
The event will bring together the key federal, regional and local government bodies that are responsible for overseeing and implementing
e-government development in the GCC.

Attend the Forum to be able to: Sponsorship Opportunities
• Examine how governments are transforming the way they interact with The GCC e-Participation & e-Governance Forum
citizens, businesses and other government entities using advances in will give you the opportunity to demonstrate thought
information and communication technology (ICT) and technology leadership before, during and after
• Engage the public to ensure relevant feedback and interaction, and their the event. Build your name and visibility amongst the
involvement in policy decision-making exclusive group of public sector professionals
• Understand how to deliver outstanding e-services that meet citizen’s investing in e-government initiatives today.
demands You will be able to:
• Become more transparent through effective open data initiatives
• Network to demonstrate how you can add to the
• Discover how to best provide relevant Arabic content to your customers
success of citizen engagement and public sector
that meet their needs
service delivery initiatives in the region
• Examine the impact made through effective mobile solutions to provide
• Support key government departments in the region
services and engage the public
and potential market partners by boosting their
• Meet the key stakeholders and lead agencies at the forefront of driving
e-participation and e-governance initiatives and
e-participation and e-governance forward
gain new clients
• Increase your brand recognition and maximize
Who will attend: your exposure through targeted association with
the key players in e-government
The GCC e-Participation & e-Governance Forum brings together Federal
Government Authorities, Local Government Departments and Bodies, Getting involved will enable you to truly understand
State Owned Enterprises, ICT Infrastructure, Network and Technology government priorities and needs, and allow you to
Providers and Consultants involved in e-government intiatives. develop longer-lasting relationships. Can you afford
More specifically you will meet VPs, Directors, Heads and Managers of: to miss out on this unique Forum focusing on how
governments connect with their citizens in the
• e-Government Programs • IT Security GCC?
• Strategy and Planning • Spatial Data / GIS
• Communication and PR • Policy Contact Francesca Krachai on 971 55 642 9469 or
• Information Technology • Community Engagement email Francesca.krachai@adu.ac.ae to explore
• Quality Assurance and e-Audit • Web and Content Development how you can benefit from sponsoring the Forum.

800 2212 +971 2 586 0256 bookings@adu.ac.ae


Event Sponsors

Gold Sponsor
FireEye
FireEye is the leader in stopping advanced malware, zero-day, and targeted APT attacks that bypass NGFW,
IPS, AV, and gateways. FireEye complements these traditional defenses that only focus on known threats.
FireEye detects and blocks unknown, targeted threats.
By combining signature and signature-less detection, and integrating Web, email, and file protection,
FireEye stops today’s advanced targeted attacks with near-zero false positive rates.

Conference Sponsors
Booz Allen Hamilton
Booz Allen Hamilton has been at the forefront of strategy and technology consulting for nearly a century.
Today, the firm provides services to US and international governments in defense, intelligence, and civil
sectors, and to major corporations, institutions, and not-for-profit organizations. Booz Allen Hamilton offers
clients deep functional knowledge spanning strategy and organization, engineering and operations, tech-
nology, and analytics—which it combines with specialized expertise in clients’ mission and domain areas to
help solve their toughest problems.

Booz Allen Hamilton is headquartered in McLean, Virginia, employs more than 25,000 people, and had
revenue of $5.59 billion for the 12 months ended March 31, 2011.
To learn more, visit www.boozallen.com

Trend Micro
Trend Micro Incorporated is a pioneer in server security with over 20 years’ experience, As a global leader
in cloud security, Trend Micro develops Internet content security and threat management solutions that
make the world safe for businesses and consumers to exchange digital information. With over 20 years of
experience, we’re recognized as the market leader in server security for delivering top-ranked client, server,
and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized,
and cloud environments.



e-Participation &
e-Governance Forum
Day One: Monday, 10 September 2012
8:00 Registration and coffee
9:00 Opening Welcome Address
H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector,
Telecommunications Regulatory Authority (TRA), UAE
9:10 Hosting Partner Welcome Address
Abdul Karim Al Raessi, Director, Strategy & Planning, Abu Dhabi Systems and Information Centre (ADSIC),UAE
9:20 International Opening Address: Global trends in e-Governance and e-Participation
• Exploring the latest trends in communication, commerce, social engagement, mobility and digital media
• Examining the government’s role in moving from a controller to a facilitator of information and services
• Reviewing the major challenges facing governments around the world and how they are resolving them
• Bridging the digital divide for greater international cooperation
Richard Kerby, Interregional Adviser on e-Government, United Nations, USA
9:50 International Keynote Address: Promoting e-participation and citizen decision making processes
• Gathering relevant information from citizens to help with real-time policy and high level decision-making
• Engaging with citizens to improve policies, regulation and service delivery
• Using e-participation and e-engagement to drive and facilitate change
Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea
10:30 Driving the enhancement of services through location based information & advanced spatial analysis
Khawla Al Fahim, Data Project Specialist, Abu Dhabi Systems and Information Centre (ADSIC), UAE
The Abu Dhabi Government Contact Centre – Providing a hassle free one stop shop for all residents
• Centralizing services to allow residents to request information, report an incident, or make a suggestion
• Meeting people’s communication needs by providing multiple interaction channels
• Increasing customer satisfaction and civic participation by providing timely and accurate responses
Khalid Al Mazrouei, Business Information Manager, Abu Dhabi Systems and Information Centre (ADSIC)
11:10 Morning break
11:40 PANEL DISCUSSION: Adapting international trends into the local context of the GCC
• Exploring how you can adapt international best practices and advances locally
• Reviewing the critical success factors and enablers to successfully adopt global trends
• Taking citizen opinions into account during government and policy decision making
H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector,
Telecommunications Regulatory Authority (TRA), UAE
Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea
Richard Kerby, Interregional Adviser on e-Government, United Nations, USA



12:20 Delivering outstanding e-services to the public
• Examining RTA’s journey in developing unique e-services
• Creating an end-to-end multi-channel service delivery experience for maximum user convenience
• Integrating e-services with other government and non-government service providers effectively
Ahmed Bahrozyan, CEO, Licensing Agency, Road & Transport Authority (RTA), UAE
12:50 Streamlining operations with the Government Resource Planning System
• Providing a platform for more efficient management of basic resources and human competencies
to Dubai Government entities
• Ensuring government departments can connect, communicate and exchange information whilst
maintaining the privacy of their information
• Using the system to prepare archive and consolidate reports, and streamline processes
Huda Al Hashimi, Director of Government Resource Planning (GRP) Systems, Dubai eGovernment, UAE
13:30 Defending against next generation cyber attacks: tackling advanced persistent and targeted threats
• What are the latest and emerging threats and what do they look like? APTs, targeted threats, blended threats
• A closer look at the anatomy of the infection lifecycle
• Why traditional defences are not stopping the most dangerous of threats, the ones that get through
Ray Kafity, Regional Director for Middle East, Turkey and Africa, FireEye, UAE
13:50 Networking lunch
14:50 STREAMED SESSIONS: (Please choose one of the following streams)

Workshop A Workshop B Workshop C
Creating partnerships and Developing reputation and risk Enhancing shared services for
maximising synergy for e-government strategies for engagement Government
and internal engagement
• Creating additional value by linking • Understanding how to effectively • Reviewing global government shared
government institutions service delivery engage your audience across multiple services initiatives and implementations
• Employing innovative technologies for channels • Managing G2G shared services using a
inter-institutional coordination • Using social media to interact with and cloud
• Aligning institutional integration with engage your audience • Managing data and information security
developmental planning
• Delivering popular content in the way around shared services
Jeongwon Yoon, Executive Director, that viewers want it • Creating flexibility around service
NIA, South Korea • Developing relationships and delivery and scalability using the G-Cloud
Mohammad Mubarah, e-Gov Project partnerships with your audience to Mohamed Karmastaji, Acting
Manager & Secretary of the encourage loyalty Director of Technology & Standards,
Commission on e-Government, • Developing sound policies to help you ADSIC, UAE
Ministry of Petroleum & Mineral manage reputation and reduce risk
Resources, KSA

16:20 End of Day One



e-Participation &
e-Governance Forum
Day Two: Tuesday, 11 September 2012
8:00 Morning coffee
8:50 Opening address for day two
9:00 Developing an open data strategy for government
• Reviewing the Spanish e-government strategic plan and transparency law
• Understanding why of transparency and open government are important to the development of knowledge
based economy
• Transitioning from an administration-centered to a service-centered government with open data
• Developing standards of data gathering and usage to improve decision making, planning and service delivery
Jesus Casado, High Public Adviser for Strategic Plan, General Directorate for Administrative Modernization,
Procedures and Promotion of Electronic Government, Ministry of Finances and Public Administrations, Spain
Ibrahim ElBadawi, Strategy Planning Specialist, Emirates eGovernment, UAE
9:50 Establishing a higher citizen-centered approach to eGovernment portals and services
• Working together to establish a higher citizen-centred approach in health, labor, education and social services
• Engaging and interacting with citizens to help solve social problems and improve government services
• Moving towards taking an e-transparency approach in communicating with citizens
Eng. Ali Saleh Al-Soma, Director General, Saudi eGov Program, Ministry of Communications and Information
Technology, KSA
10:30 Creating an effective e-Governance strategy to align government activity with citizen demands
• Effectively improving information and service delivery, transparency and government effectiveness through
egovernment
• Encouraging citizen participation in the decision-making process
• Creating maximum alignment and synergy between citizen needs, government initiatives and investment
though whole of government enterprise architecture
• Providing effective multichannel service delivery to reach all citizens
• Creating the necessary laws and regulations for ICT access and citizen participation
Omar Al Shanfari, Deputy CEO, Information Technology Authority (ITA), Oman
11:10 Morning break
11:40 Developing e-services coordination to move to e-transformation
• Working with key government bodies to provide integration for essential services
• Reviewing the Ministry’s latest e-services including e-passports, e-visas, e-gate,
• Engaging the public to maximise e-participation and increase interaction with the Ministry
• Providing essential services on mobile devices and applications
Lt. Col. Khalid Al Taei, Director of Information Security and e-Auditing, Ministry of Interior, UAE



12:20 Using web as an effective tool to provide services and engage people
• Providing essential services while interacting and engaging citizens
• Understanding your audience and developing relevant content that meets their needs
• Using thewebsite as a multi-dimentional point of reference and contact
• Utilizing the latest technologies and advancements to deliver an outstaning online experinces
Mubaraka Ibrahim, Director of IT, Dubai Healthcare Authority, UAE
12:50 Aligning Arabic content with the latest trends in web content management
• Understanding the role Arabic content plays in developing knowledge society
• How to develop a content strategy for government departments
• Working under a well defined strategy to manage multi channel content
Dr Basem Shahin, Content Development Manager, Emirates eGovernment, UAE
13:20 PANEL DISCUSSION: Understanding what different stakeholders want
• Understanding how to effectively balance new media and traditional service delivery channels
• Assessing your public’s e-readiness for effective e-participation
• Exploring the role social media and mobile technologies play in increasing e-participation
• Effectively measuring the success of e-government initiatives
13:40 Networking lunch
14:40 STREAMED SESSIONS: (Please choose one of the following streams)

Workshop D Workshop E Workshop F
Improving e-ser vice delivery for Citizen Using social media effectively for Developing innovative mobility solutions
to increase e-participation Government to enhance e-service delivery
• Collaborating with stakeholders to • Social media governance: developing • Meeting the dynamic service delivery
develop e-services to meet needs social media strategy and policy demands of e-citizens
• Creating effective web measurement and • Developing the business case for using • Developing mobile applications for
assesment frameworks for on-line services social media and the ROI e-services uptake
• Developing partnerships with citizens to • Monitoring social media to understand • Reviewing innovative technologies and
enhance service delivery the direction of online conversations mobile application trends for government
Jeongwon Yoon, Executive Director, • Tracking social media to understand • Converging geospatial systems and mobile
National Information Society Agency levels of interest in key topics apps for effective & scalable service delivery
Abdulrahim Almudhareb, Director Of Ibrahim ElBadawi, Strategy Planning Suhail Al Ashkhar, Manager, e-Government,
IT Department, Dubai Courts Specialist, Emirates e-Government Road & Transport Authority
Authority Shafeeq Hamza, Senior Specialist IT,
Khalifa Al Hameeri, Strategic Manager,
ADSIC, UAE Department of Tourism Commerce &
Marketing, UAE
Ameena Al Refaei, IT Strategy Manager,
ADSIC, UAE

16:10 End of Forum



Part ners
vent

Federal e-Government Partner
Emirates e-Government
The TRA’s Information and eGovernment Sector (IeG) is responsible for propelling the electronic
Government at the federal level in the UAE. The IeG develops and implements the eGovernment
programme with the aim of bringing about a shift in the access and delivery methods of federal
government services and information to electronic processes.
IeG promotes the application of eGovernment through eParticipation. According to the UN
E-Government Survey 2012, the UAE soared to 6th rank from 86th rank in 2010 in eParticipation index. In
online service index, the UAE leapt to 7th rank from 99th rank in 2010.
IeG is part of the Telecommunications Regulatory Authority and is steered by the Federal eGovernment
Plan 2012-2014 that chalks out the initiatives and plan of action towards building a sustainable
eGovernment in the UAE.

Hosting Partner

The Abu Dhabi Systems & Information Centre (ADSIC) was formed by the Abu Dhabi Government
under the leadership of His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu
Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu Dhabi
Executive Council. It is the governmental party overseeing the IT agenda of Abu Dhabi.
ADSIC’s mission is to enable the modernization of government services through Information Technology,
using multiple channels of delivery. It envisions a high-performance government delivering world-class
services. ADSIC uplifts the goal of government modernization at large, which focuses on Performance
Improvement, Process Simplification, and Use of IT.



e-Participation &
e-Governance Forum

e-Government Partner
Information Technology Authority/ Sultanate Of Oman
The Information Technology Authority (ITA), established by Royal Decree No. 52/2006 issued on 31
May 2006, is an independent national authority with financial and administrative independence. As an
independent body, the ITA is chiefly responsible for implementing the Digital Oman strategy - e.oman
for short, promoting Information Communications Technologies (ICTs), and supervising all infrastructure
projects to enable delivery of electronic services under the framework of Digital Oman.
ITA has focused its attention on transforming the Sultanate into a knowledge-based society with the use of
information and communication technology (ICT) in order to enhance government services, enrich the
business sector, and provide all sectors of society with electronic means of easing their daily lives.
The ITA is responsible for the execution of all national eGovernment projects to create the required
national infrastructure systems and build human resource capacity within the community.
Currently, the ITA is playing an impeccable role in harnessing technology, to improve efficiencies and proc-
esses, in every sphere.
More information: www.ita.gov.om
Organizers
AIM Events
AIM Events is the conference, training and exhibitions division of the Abu Dhabi University. We are
dedicated to creating and delivering high quality events which arebusiness critical to Abu Dhabi, the UAE
and the Middle East. Our mission is to produce knowledge based events that contribute to the growth
and development of human potential in the community. Our events make the link between theoretical
ideas and the real economy, present a focused program of international and local experts and are
designed to add to the knowledge capital in the region

Abu Dhabi University Knowledge Group
Abu Dhabi University Knowledge Group has been created to be the united face of a new and growing
collection of knowledge orientated institutes and entities. These organizations are dedicated to offering
wide-ranging training and development solutions across the UAE and the region. We look to provide
a single point of call for all of the specific training and development needs of businesses, government
institutions and individuals. Our vision is to be the leading provider of education and training solutions
in all of its core areas, and to be known for our sustainable contribution to the social and economic
development of the region.



e-Participation &
e-Governance Forum
10 – 11 September 2012 • The Westin Abu Dhabi Golf Resort & Spa, UAE

Early Bird Discount Early Bird Discount 3 EASY WAYS TO REGISTER
Event (Book before 16 July 2012) (Book before 14 August 2012)
Price
Toll Free: 800 2212
GCC e-Participation US $695 US $895 US $1,095
& e-Governance Forum (Save US $400 off the final price) (Save US $200 off the final price)
Email: bookings@adu.ac.ae
3 for 2 Special Offer!
Book 2 people for the Forum and bring a third colleague FREE of charge!
* Registration fees includes documentation, Lunch and refreshment. They do not include travel and accommodation. Fax: +971 2 586 0256

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Payments:
A confirmation letter and invoice will be sent upon receipt of your registration via email. Please note that the full payment must be received prior to the event.
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Only those delegates whose fees have been paid in full will be admitted to the event. Payment must be received within 30 days of the invoice being issued.

Terms & Cancellation:
If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled within 7 days of the event are subject to a fee of 50%

Conditions
administration charge. Registrations cancelled less than 7 days before the commencement of the event must be paid in full. Abu Dhabi University Knowledge
Group will not be liable for refunds should visas not be obtained. Any refund will exclude any flight or hotel cancellation charges. By submitting your registration
you agree to be bound by the terms and conditions in full.
Program Changes:
Abu Dhabi University Knowledge Group reserves the right to make changes to the program, venue and timings at any time without prior notice.
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ADUKG is not responsible for arranging your visa. If you require a visa, you should contact the hotel you wish to stay at as soon as possible.

GCC E-Participation and E-Governance Forum

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