2. Attitudes
Attitude is a mental position relative to a way of
thinking or being

4. Cognitive
Affective Behavior
Elements of attitudes

5. Types of attitudes
 Job Involvement
Actively participate in his job
 Organizational Commitment
Consider about achieving organizational
goals

6. Positive thinker ;
Sees the invisible
Feels the intangible
Achieves the Impossible

7. Choosing Attitudes
Your choice can decide the out come
of your life
Negative thoughts have no power
unless you empower them

16. Job Satisfaction
The collection of feelings and beliefs
that people have about their current
job

17. Job satisfaction and individual
productivity.
Job satisfaction and organizational
productivity.
Job satisfaction and OCB.
Job satisfaction and customer
satisfaction

18. How can Job satisfaction be
measured?

19. Determinants of Job
Satisfaction

20. Organizational Factors

21. Personal Factors

22. Attitudes Associated With Job
Satisfaction
Kind of work
Pay
Relationship with supervisor
Quality of work conditions
Supervision
Job Security

23. Relationship between Job
Satisfaction and Performance
Satisfaction
Performance
Sales
person
Customer
service
Satisfaction
Performance

24. Satisfaction
Performance
Doctor
Relationship between Job
Satisfaction and Performance

25. Summary
Managers should watch employee attitudes:
◦ They influence behavior.
Managers should try to increase job satisfaction and
generate positive job attitudes
◦ They give warnings of potential problems
◦ Reduces costs by lowering turnover, absenteeism,
tardiness, theft, and increasing OCB
Focus on the intrinsic parts of the job: make work
challenging and interesting
◦ Pay is not enough

26. Thank You..
M.I.M Iqram
W.T.E.I Jayaweera
N.P.K.S Karunathilake
A.U Moragoda
S.A.R Prasadini
A.M. .U Thathsarani
W.A.U.T Wickramasinghe
W.M.C.R.T Wijesundara