不可能拿到,过几天再来吧! 我一把推开香港六合彩身子,没想到香港六合彩纹丝不动,我急了,用了九成力气再推,香港六合彩扶着门框还是一动不动,我抬脚踢向香港六合彩的腹部,香港六合彩哎哟一声便抓我的头,我狮子甩头,香港六合彩揪下我几根头发,我痛得大叫,给香港六合彩左脸一拳,香港六合彩及时给我右脸一拳. 大哥、二哥过来拉我,浴池的服务员过来拉香港六合彩的王经理,但当事人并没还手,反而更不要命的殴在一起,香港六合彩竟然踢我身下的小弟弟,香港六合彩*的,这个地方就能乱踢了吗,但香港六合彩还是踢中了,我痛得要死,心想不能便宜香港六合彩,便随手摸起桌上的水晶烟灰缸砸向香港六合彩的脑门,这烟灰缸真香港六合彩妈沉,扔过去时声音沉闷的相当有质感,是一种硬物撞击声,象奔驰车关门的声音. 然后,一切风平浪静. 场面定格几分钟后,立刻喧闹声又此起彼伏,打电话的,喊救命的,叫妈呀的,声声入耳,人人乱作一团,而我非常冷静,站立在原地,一动不动,王经理跟我一样也一动不动,不过香港六合彩是躺在地上,

1. 1
Brenda Marston
September 2, 2000
SAA-Denver, CO
Facing the
Challenge of Web-
based Programs
to Meet the
Needs of Online
Researchers
Session 66

2. 2
Brenda Marston
September 2, 2000
SAA-Denver, CO
“Send Me
EverythingYou
Have on Sex”
An Archivist Responds to the
Novice Researcher in the
Online Environment

3. Brenda Marston
September 2, 2000
SAA-Denver, CO
3
Introduction
 The title of my talk points to the often frustrating
reference questions we receive by email.
 This talk looks at the expectations of novice users
of archives who have turned to the web for help,
and it demonstrates a web site tailored to their
needs.

4. Brenda Marston
September 2, 2000
SAA-Denver, CO
4
Online Users
3 things that set them apart:
 Misinformation
 Experience
 Approach to research

5. Brenda Marston
September 2, 2000
SAA-Denver, CO
5
Online Users
1. Misinformation: Online users may be confused
about archival resources.
 Marshall found that archives are misrepresented in
genealogical literature on the web.
 I find I am often asked questions not related to
primary sources.

6. Brenda Marston
September 2, 2000
SAA-Denver, CO
6
Online Users
 Requests for information outside the focus of the collection:
Date: 11/24/99
Subject: Question:
information on theraputic crisis intervention
in a juvenile residential setting. in
particular, issues and alternatives with
sexually abused and or sexual
perpatraitors.

7. Brenda Marston
September 2, 2000
SAA-Denver, CO
7
Online Users
 Brenda’s Corollary:
As much as they are confused about
us, we may be confused about them
and their needs.
 Their requests often lack context.

8. Brenda Marston
September 2, 2000
SAA-Denver, CO
8
Online Users
2. Experience: These users may have little or no
experience with archives.
 Tanya found that people who are new to
genealogical research (3 years or less) are more
likely to use the Web for research than more
experienced genealogists.
 I too found that online, we more frequently
encounter the novice researcher.

9. Brenda Marston
September 2, 2000
SAA-Denver, CO
9
Online Users
3. Approach to research differs: less
methodical.

10. Brenda Marston
September 2, 2000
SAA-Denver, CO
10
Online Users
3. Approach to research differs: less methodical.
Subject: SM History
Date: Wed, 26 Apr 2000
Hello.! I wonder if you can help me finding
some facts about the history of SM-
Sadomasochism. I am going to make a
"lecture" about "The history of SM. And
i dont cnow wery mutch so i hope you
can give me some help.
My adres is:

11. Brenda Marston
September 2, 2000
SAA-Denver, CO
11
Online Users
3. Approach to research differs: less
methodical.
 Our understanding of walk-in users may not be
transferable to the on-line user.
 Different users require different reference tools.

12. Brenda Marston
September 2, 2000
SAA-Denver, CO
12
Marshall’s
Conclusion
 “Our online users, as a whole, may be
very different from those that visit our
archives in person. Taking time to note
these differences and making necessary
adjustments to your site will help your site
succeed!”
Tanya Marshall, "Archives Users and the Web: Considerations for Archivists," Society of American Archivists, 1999 Annual Meeting,
Pittsburgh, PA. August 27, 1999.

13. Brenda Marston
September 2, 2000
SAA-Denver, CO
13
Sexuality Research
Guide
SRG

14. Brenda Marston
September 2, 2000
SAA-Denver, CO
14
Models Considered
 Online exhibits
 Editorial projects that introduce users to a selected
group of primary documents and their
interpretation.
 Thomas Dublin and Kathryn Kish Sklar’s “Women
and Social Movements in the United States, 1830-
1930,” (womhist.binghamton.edu/)

15. Brenda Marston
September 2, 2000
SAA-Denver, CO
15
Models Considered
 Sites that provide narrative and facts about certain
topics:
 Lesbian History Project by Yolanda Retter
(http://www-lib.usc.edu/~retter/main.html)
 Denver LBGT History by Lisa Diguardi
(clem.mscd.edu/~diguardi/)
 Class projects

16. Brenda Marston
September 2, 2000
SAA-Denver, CO
16
Research Guides &
FAQ/help Pages
 Guides to Primary Source Research
 Yale’s Using Manuscripts & Archives: A Tutorial
 http://www.library.yale.edu/mssa/tutorial/tutorial.htm
 UC Berkeley’s Library Research Using Primary
Sources
 http://www.lib.berkeley.edu/TeachingLib/Guides/Prima
rySources.html

17. Brenda Marston
September 2, 2000
SAA-Denver, CO
17
Research Guides &
FAQ/help Pages
 Guides to Lesbian and Gay Research
Stanford’s Beginning Library Research on Lesbian/Gay/Bisexual Studies
http://www-sul.stanford.edu/depts/ssrg/kkerns/gays.html
Colorado State’s Gay, Lesbian, Bisexual & Transgender Studies
http://manta.library.colostate.edu/research/gnl/index.html
Yale’s Library Research Guide for Gay and Lesbian Studies
http://www.library.yale.edu/rsc/gayles/gayindx.htm
New York Public Library’s lgbt bibliogrpahy
http://www.nypl.org/research/chss/grd/resguides/gay.html

18. Brenda Marston
September 2, 2000
SAA-Denver, CO
18
Our Research Guide
 1. addresses the information needs of people
seeking general information
 2. addresses people who might want to explore
research with primary sources
 3. addresses a broader range of subjects –
sexuality studies.

19. Brenda Marston
September 2, 2000
SAA-Denver, CO
19
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options,
then determine a manageable project)

20. Brenda Marston
September 2, 2000
SAA-Denver, CO
20
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options,
then determine a manageable project)
 Narrow the goals
 Manage user expectations
 Give a proper orientation
SRG

21. Brenda Marston
September 2, 2000
SAA-Denver, CO
21
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options,
then determine a manageable project)
 Narrow the goals
 Manage user expectations
 Give a proper orientation
 Link to sites with Permanence, Authority,
Diversity

22. Brenda Marston
September 2, 2000
SAA-Denver, CO
22
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options,
then determine a manageable project)
 Narrow the goals
 Manage user expectations
 Give a proper orientation
 Link to sites with Permanence, Authority, Diversity
 Redirect inquiries
SRG

23. Brenda Marston
September 2, 2000
SAA-Denver, CO
23
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options,
then determine a manageable project)
 Narrow the goals
 Manage user expectations
 Give a proper orientation
 Link to sites with Permanence, Authority, Diversity
 Redirect inquiries
 Promote user self sufficiency
SRG

24. Brenda Marston
September 2, 2000
SAA-Denver, CO
24
Approach Taken
 Think outside the box
 Tailor to current resources (consider the options, then determine a
manageable project)
 Narrow the goals
 Manage user expectations
 Give a proper orientation
 Link to sites with Permanence, Authority, Diversity
 Redirect inquiries
 Promote user self sufficiency
 Make good use of existing on-line resources and
create the additional pieces your users need.

25. Brenda Marston
September 2, 2000
SAA-Denver, CO
25
What This Means
 I can respond to questions like the following:
 “I am looking for some information about the origins of the
homosexual and gay terms because I am making a document
for college about gay teenagers in this decade an how they
are coming out at an earlier age so I am trying to make an
excellent essay.”

26. Brenda Marston
September 2, 2000
SAA-Denver, CO
26
Conclusions
 This project is one good model for responding to
the needs of a large segment of our online users:
the novice researcher. It orients them to the site
they’ve found and helps them figure out how to
proceed. And it requires a moderate amount of
effort to create and maintain.

27. Brenda Marston
September 2, 2000
SAA-Denver, CO
27
Conclusions
 Archivists ought to balance the needs of experienced
and inexperienced researchers online. Creating a
web presence for your archives means that you will
be more accessible to non-traditional users, and
when they find you, you owe them some kind of
orientation to make sense of your services and
resources.

28. Brenda Marston
September 2, 2000
SAA-Denver, CO
28
HSC On-line
 HSC Web Site: rmc.library.cornell.edu/HSC
 HSC Sexuality Research Guide:
rmc.library.cornell.edu/HSC/faq/hscfaq.htm