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Communication Styles
tellus
communica-ons
2011
1Wednesday, June 8, 2011
Communication │goal
Recognize
cultural influences on
communication.
Adapt appropriately.
2Wednesday, June 8, 2011
Communication | defined
• What defines communication?
– Process by which human beings interact.
• What defines a message?
– Human behavior which is reaches an audience and is intended to elicit
a response.


 Messages are subject to interpretation!

 Messages can be sent unintentionally!
3Wednesday, June 8, 2011
communication │intercultural
Cultural experience
Person from one culture
who wants
to communicate
Individual experience
Encoded message
Individual experience
Cultural experience
Decoded message
Person from another
culture who wants
to communicate
Communication Channel
4Wednesday, June 8, 2011
THERE ARE MANY COMMUNICATION STYLES
–
5Wednesday, June 8, 2011
Communication in short
sentences.
Rapid speech. Loud speech.
Direct style of
communication.
Indirect style of
communication.
Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication | styles
6Wednesday, June 8, 2011
COMMUNICATION STYLES ARE CULTURE BOUND
–
7Wednesday, June 8, 2011
Get on your feet.
Ladies and gentleman ...
Get up, get up, come on
What’s that sound?
I have 4 words for you: I love this company.
Yes!
Communication │culture-bound
8Wednesday, June 8, 2011
Communication │co-verbal
9Wednesday, June 8, 2011
Communication | national style
Communication in short
sentences.
Rapid speech. Loud speech.
Direct style of
communication.
Indirect style of
communication.
Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
10Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
TIME and DISTANCE
–
11Wednesday, June 8, 2011
 
" Culture hides more than it
reveals and strangely enough what
it hides, it hides most effectively
from it’s own participants.Years of
study have convinced me that the
real job is not to understand
foreign culture but to understand
our own. "     
Dr. Edward T. Hall (1914 - 2009)
Cultural Dimensions | hall model
12Wednesday, June 8, 2011
Cultural Dimensions | chronemics
13Wednesday, June 8, 2011
I’m afraid I can’t fit a meeting in
today.This morning it’s my
weekly team meeting.Then I’ve
planned two hours’ work on the
budget. I could see you
tomorrow at 11 o’clock,
between a visitor who leaves at
10:45 and a scheduled lunch
appointment.
Don’t worry about the
timing. Just come when you’re
ready. I have a few things going
on at the moment, but I’m
sure we can always squeeze in
a discussion of your problem.
14Wednesday, June 8, 2011
Cultural Dimensions | proxemics
15Wednesday, June 8, 2011
Cultural Dimensions | haptics
16Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
ACTION
–
17Wednesday, June 8, 2011
Language is the most important defining element of culture and the
biggest barrier to cross-cultural business.The first question
about how well they communicate in English is directed at
Anglophones.The English, for example, do not recognize that
their language is a dialect of a world language and  are often
difficult to understand.
The way language is used also differs from culture to culture. For
example, do people disguise what they think and feel with
humour, understatement, politeness and so on.
We all use a mixture of oral, written and visual communication but
the proportions vary. For most Italians what is spoken is more
important than what is written but the other way round for
most Germans.
Cultural Dimensions | mole model
18Wednesday, June 8, 2011
Speaking
Video conferencing, presentations, meetings,
negotiations, interviews
Listening
“The most important thing in
communication is hearing what isn't said.”
-Peter Drucker
Reading
Contracts, documentation, correspondence
Writing
Contracts, documentation,
correspondence (e-mail, fax, texting)
Communication | styles
19Wednesday, June 8, 2011
Communication in short
sentences.
Rapid speech. Loud speech.
Direct style of
communication.
Indirect style of
communication.
Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication | styles
20Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
SILENCE
–
21Wednesday, June 8, 2011
Communication Styles | silence
22Wednesday, June 8, 2011
Communication in short
sentences.
Rapid speech. Loud speech.
Direct style of
communication.
Indirect style of
communication.
Periods of silence.
(acceptance, length)
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication Styles | silence
23Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE EXPRESSED WITHOUT
WORDS (NON-VERBALLY)
–
24Wednesday, June 8, 2011
Communication Styles | non-verbal
25Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE EXPRESSED ALONG
WITH WORDS (CO-VERBALLY)
–
26Wednesday, June 8, 2011
Communication in short
sentences.
Rapid speech. Loud speech.
Direct style of
communication.
Indirect style of
communication.
Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication Styles | kinesics
27Wednesday, June 8, 2011
COMMUNICATION STYLES | What’s yours?
–
28Wednesday, June 8, 2011
Speaking distance
Silence (acceptance, length)
Behavior (outgoing, reserved)
Politeness
Emotional display .
Body language
Eye contact
Gesticulation style
Length of sentences
Speed of speech
Volume of speech (loud, soft)
Communication Styles | exercise
29Wednesday, June 8, 2011
COMMUNICATION STYLES | What’s typical of your nation?
–
30Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE A PROBLEM
–
31Wednesday, June 8, 2011
Communication Styles | problem
Communication Style
Task Approach
Conflict Resolution
Decision Method
0 20 40 60 80
44.00
44.00
53.00
76.00
32Wednesday, June 8, 2011
NOT ALL COMMUNICATION STYLES ARE OBVIOUS
–
33Wednesday, June 8, 2011
Color Meaning Region
Black
mourning
sophistication
Europe, USA
USA
White
mourning
brides
Japan
USA
Red
romance
mourning
masculinity
Many regions
Ivory Coast
France, UK
Pink femininity Many regions
Yellow
bridal gown
femininity
India
Most regions
Purple
royalty
death
Europe
Latin America
Green
nationalist color
prophet
Egypt
Islam
Blue masculinity Most regions
Communication Styles | chromatics
34Wednesday, June 8, 2011

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20110607 communication styles

  • 2. Communication │goal Recognize cultural influences on communication. Adapt appropriately. 2Wednesday, June 8, 2011
  • 3. Communication | defined • What defines communication? – Process by which human beings interact. • What defines a message? – Human behavior which is reaches an audience and is intended to elicit a response. Messages are subject to interpretation! Messages can be sent unintentionally! 3Wednesday, June 8, 2011
  • 4. communication │intercultural Cultural experience Person from one culture who wants to communicate Individual experience Encoded message Individual experience Cultural experience Decoded message Person from another culture who wants to communicate Communication Channel 4Wednesday, June 8, 2011
  • 5. THERE ARE MANY COMMUNICATION STYLES – 5Wednesday, June 8, 2011
  • 6. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication | styles 6Wednesday, June 8, 2011
  • 7. COMMUNICATION STYLES ARE CULTURE BOUND – 7Wednesday, June 8, 2011
  • 8. Get on your feet. Ladies and gentleman ... Get up, get up, come on What’s that sound? I have 4 words for you: I love this company. Yes! Communication │culture-bound 8Wednesday, June 8, 2011
  • 10. Communication | national style Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. 10Wednesday, June 8, 2011
  • 11. COMMUNICATION STYLES ARE THE MESSAGES OF TIME and DISTANCE – 11Wednesday, June 8, 2011
  • 12.   " Culture hides more than it reveals and strangely enough what it hides, it hides most effectively from it’s own participants.Years of study have convinced me that the real job is not to understand foreign culture but to understand our own. "      Dr. Edward T. Hall (1914 - 2009) Cultural Dimensions | hall model 12Wednesday, June 8, 2011
  • 13. Cultural Dimensions | chronemics 13Wednesday, June 8, 2011
  • 14. I’m afraid I can’t fit a meeting in today.This morning it’s my weekly team meeting.Then I’ve planned two hours’ work on the budget. I could see you tomorrow at 11 o’clock, between a visitor who leaves at 10:45 and a scheduled lunch appointment. Don’t worry about the timing. Just come when you’re ready. I have a few things going on at the moment, but I’m sure we can always squeeze in a discussion of your problem. 14Wednesday, June 8, 2011
  • 15. Cultural Dimensions | proxemics 15Wednesday, June 8, 2011
  • 16. Cultural Dimensions | haptics 16Wednesday, June 8, 2011
  • 17. COMMUNICATION STYLES ARE THE MESSAGES OF ACTION – 17Wednesday, June 8, 2011
  • 18. Language is the most important defining element of culture and the biggest barrier to cross-cultural business.The first question about how well they communicate in English is directed at Anglophones.The English, for example, do not recognize that their language is a dialect of a world language and  are often difficult to understand. The way language is used also differs from culture to culture. For example, do people disguise what they think and feel with humour, understatement, politeness and so on. We all use a mixture of oral, written and visual communication but the proportions vary. For most Italians what is spoken is more important than what is written but the other way round for most Germans. Cultural Dimensions | mole model 18Wednesday, June 8, 2011
  • 19. Speaking Video conferencing, presentations, meetings, negotiations, interviews Listening “The most important thing in communication is hearing what isn't said.” -Peter Drucker Reading Contracts, documentation, correspondence Writing Contracts, documentation, correspondence (e-mail, fax, texting) Communication | styles 19Wednesday, June 8, 2011
  • 20. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication | styles 20Wednesday, June 8, 2011
  • 21. COMMUNICATION STYLES ARE THE MESSAGES OF SILENCE – 21Wednesday, June 8, 2011
  • 22. Communication Styles | silence 22Wednesday, June 8, 2011
  • 23. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. (acceptance, length) Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication Styles | silence 23Wednesday, June 8, 2011
  • 24. COMMUNICATION STYLES CAN BE EXPRESSED WITHOUT WORDS (NON-VERBALLY) – 24Wednesday, June 8, 2011
  • 25. Communication Styles | non-verbal 25Wednesday, June 8, 2011
  • 26. COMMUNICATION STYLES CAN BE EXPRESSED ALONG WITH WORDS (CO-VERBALLY) – 26Wednesday, June 8, 2011
  • 27. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication Styles | kinesics 27Wednesday, June 8, 2011
  • 28. COMMUNICATION STYLES | What’s yours? – 28Wednesday, June 8, 2011
  • 29. Speaking distance Silence (acceptance, length) Behavior (outgoing, reserved) Politeness Emotional display . Body language Eye contact Gesticulation style Length of sentences Speed of speech Volume of speech (loud, soft) Communication Styles | exercise 29Wednesday, June 8, 2011
  • 30. COMMUNICATION STYLES | What’s typical of your nation? – 30Wednesday, June 8, 2011
  • 31. COMMUNICATION STYLES CAN BE A PROBLEM – 31Wednesday, June 8, 2011
  • 32. Communication Styles | problem Communication Style Task Approach Conflict Resolution Decision Method 0 20 40 60 80 44.00 44.00 53.00 76.00 32Wednesday, June 8, 2011
  • 33. NOT ALL COMMUNICATION STYLES ARE OBVIOUS – 33Wednesday, June 8, 2011
  • 34. Color Meaning Region Black mourning sophistication Europe, USA USA White mourning brides Japan USA Red romance mourning masculinity Many regions Ivory Coast France, UK Pink femininity Many regions Yellow bridal gown femininity India Most regions Purple royalty death Europe Latin America Green nationalist color prophet Egypt Islam Blue masculinity Most regions Communication Styles | chromatics 34Wednesday, June 8, 2011