SlideShare a Scribd company logo
1 of 3
Just Who is This Dr. Ted Marra 
Anyway? 
A Crazy Old Man or a Purveyor of 
Wisdom?
Just Who is This Dr. Ted Marra 
Anyway? 
Well known strategic facilitator and organizational mentor Ted Marra has taught and lectured in a number of universities in Boston, Detroit, the 
U.K., Croatia and Switzerland. His focus has been on Strategic Leadership and Strategic Stakeholder Relationships. He also has had 27 years 
experience working with the EFQM Business Excellence and Baldrige Performance Excellence frameworks in organizations around the globe 
since first being invited to Washington D.C. as one of a group of 40 'experts' chosen to review and comment on the first draft of the Baldrige 
Criteria for Performance Excellence in 1987. 
He has been directly responsible for business turnarounds such as Cybernet the oldest and largest telecom company in Pakistan; the launch of 
new organizations such as Sybrid based in Pakistan which is now flourishing in America in the health care arena; and creating a unique 
sustainable growth model for an SME sytems integrator in Eastern Europe allowing them do go from 90 to over 200 people while 
simultaneously moving from a local/regional market focus to a global one. Aside from working extensively in America and Canada for many 
years, he has worked in virtually every European country (West, Central and East), Africa, Caribbean, Puerto Rico, Middle East including Saudi 
Arabia and also Asia including Korea, Malaysia, Japan and more. 
Most recently he has been supporting Informed Decisions in Sweden in the area of Decision Intelligence and has already undertaken to develop 
a 'new decision science' model called 'Hyper-Decision Making' as a part of his collaborative activity. He also has a particular interest and 
expertise in executive development and business research such as his unique '7 Deadly Sins of Management' research conducted with CEO's 
and Managing Directors of leading organizations in Western Europe to determine the senior executive behaviours and practices which can 
damage an organization most quickly. He has command of the analytical tools and processes for gaining business intelligence through his 
thought leading work on creating organizational 'sensing systems'. He is well grounded in process management/operational excellence 
including 6-sigma and Lean, HR/Human Performance Excellence as well as balanced scorecard/performance measurement, innovation, 
agility/resiliency, organizational/cultural change and creating and delivering value to achieve greater competitiveness and profitable growth. 
Marra is author of numerous reports and articles for The Conference Board in New York as well as noted European journals such as the 
European Journal of Quality. He has consulted widely – some 37 countries and 155 organizations in virtually every industry and sector (public 
and private) during the past 40 years and has led transformation initiatives in some of the world's most prominent companies as well as having 
worked extensively with six sigma, performance measurement and creating customer centric cultures during his engagements. In addition he 
was a 'Senior Policy Advisor' to Presiden Reagan while part of the Presidential Executive Exchange Program' beginning in 1980.
For over 25 years Dr. Marra owned and operated CARE Associates in Kansas City, Missouri, MQI Consulting in Boston, MA. and also The Centre 
for Innovation Management Ltd. in the U.K. Ted is also a gifted speaker and master facilitator bringing passion, energy and humor to his work for 
the delight of his learning session participants. He is visionary, intuitive, and an integrator of ideas and a strategic thinker. He has the capability 
to take exceptionally complex ideas and transform them into easily digestible and highly actionable components. He is now living in Europe and 
plans to remain there for the forseeable future. 
His clients are truly a 'Who Who' in business, many of which have become household names from Xerox, to IBM, J&J, Royal Bank of Scotland 
Group, Department of Energy, Irish Life, Anglo-American, Boeing/McDonnell Douglas, London Underground, StoraEnso, Huhtamaki, Atlas Bank, 
Red Cross, Department of Defence (UK), Electrolux, Nortel, DuPont, VW, First Direct, Direct Line and the list goes on. Ted has worked in virtually 
every industry and sector – public and private, SMEs as well as with NGOs including educational institutions, medical and police organizations. 
Either he has worked directly as an organizational mentor to the CEO and management committee of organizations or as a strategic facilitator 
coaching and developing a hand picked strategic business improvement team to assist him in many large scale organizational change 
transformations either at a national and global level. 
These adventures with numerous organizations and in a variety of cultures are now captured in his new book entitled, 'The Wisdom Chronicles: 
Competing to Win – Lessons Learned for Reaching the Next Level of Organizational Performance' to be published this January. Ted indicates 
there are still at least five more short volumes to come as he shares the wisdom he has gained around the world. Ted is known as being a 
strategic thinker, visionary and for being highly intuitive with a systems orientation. He is passionate and energetic as well as humorous speaker 
delighting audiences around the globe from Kenya Africa to Tokyo Japan as well as, of course, North America. His leadership series, Competing 
for the Future: What it Takes to Win''is considered thought leading in content and structure. 
He also has a passion for working with high school and college level youth and on improving society. He has had the opportunity to present 
'Crazy Thoughts from an Old Man' for two graduating high school student classes in Sweden. He was Chairman of the 'Young Social Reformers' in 
Karachi Pakistan for nearly 2 years before returing to the U.S. and then Europe. As an example he has been focused his time and attention for the 
past year on a national/regional strategy for 'Re-inventing Education' (Building a better life and a better world through learning) which extends to 
building a globally competitive workforce and minimizing national unemployment – especially for youth. This effort was originally begun when 
Dr. Marra was asked to assist a Senior Policy Advisor to the Prime Minister of Australia in creating the design for this programme. His programme 
extends far beyond just re-invention of primary and secondary education to inclue a total integrated system for creating a 'learning society' 
within a nation or region. He has also developed a plan for the world's most unique and 'Advanced Maritime Technology Centre and Technology 
Park', the latter being for entrepreneurs in maritime as well as allied industries such as aviation and automotive where technology and 
aerodynamics often have some degree of commonality. 
Ted has a BSc in Mathematics, an MSc in Statistics and some 30 hours of Ph.D. level course work in advanced mathematics and applied statistics. 
He was selected by General Motors to participate in the Michigan State University Advanced Management Program, receiving an EMBA with 
distinction (magna cum laude) and being inducted into the Beta Gamma Sigma business honorary. He later completed a Ph.D. in Strategic 
Management, summa cum laude, from Amhurst University in Denver, Colorado. 
You can reach Ted on doctorted47@gmail.com or by telephone on +385 95 890 2456 in Zagreb, Croatia.

More Related Content

What's hot

Leading and managing in the 2020 workplace challenges for gen x leaders in wa...
Leading and managing in the 2020 workplace challenges for gen x leaders in wa...Leading and managing in the 2020 workplace challenges for gen x leaders in wa...
Leading and managing in the 2020 workplace challenges for gen x leaders in wa...Cegos Asia Pacific Pte Ltd
 
Diversity and Inclusion Strategy Report
Diversity and Inclusion Strategy ReportDiversity and Inclusion Strategy Report
Diversity and Inclusion Strategy ReportThe Pathway Group
 
What type of conductor are you
What type of conductor are youWhat type of conductor are you
What type of conductor are youForum Corporation
 
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLE
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLERES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLE
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLEKenneth Scott
 
How to Address HR Challenges Through 2015
How to Address HR Challenges Through 2015How to Address HR Challenges Through 2015
How to Address HR Challenges Through 2015KamelionWorld
 
Leadership_in_the_21st_Century
Leadership_in_the_21st_CenturyLeadership_in_the_21st_Century
Leadership_in_the_21st_CenturyKim Mozingo
 
General Overview
General OverviewGeneral Overview
General Overviewklindbloom
 
Globalization and the Emerging Role of HR
Globalization and the Emerging Role of HRGlobalization and the Emerging Role of HR
Globalization and the Emerging Role of HRBjorn Francisco
 
Youthnique toolkit
Youthnique toolkitYouthnique toolkit
Youthnique toolkitEmiralex
 
Right Quarterly_ global mindset leading across borders & cultural alignment
Right Quarterly_ global mindset  leading across borders & cultural alignment Right Quarterly_ global mindset  leading across borders & cultural alignment
Right Quarterly_ global mindset leading across borders & cultural alignment Ajay K. Rana
 
2014 Barbelo Group Consulting Team Profile
2014 Barbelo Group Consulting Team Profile2014 Barbelo Group Consulting Team Profile
2014 Barbelo Group Consulting Team ProfileBarbeloGroup
 
Quadruple Group Presentation
Quadruple Group PresentationQuadruple Group Presentation
Quadruple Group PresentationMohan Thilak
 
Who do you think will win the global war for talent - Article by Gyan Nagpal
Who do you think will win the global war for talent -  Article by Gyan Nagpal Who do you think will win the global war for talent -  Article by Gyan Nagpal
Who do you think will win the global war for talent - Article by Gyan Nagpal Gyan Nagpal
 

What's hot (20)

Leading and managing in the 2020 workplace challenges for gen x leaders in wa...
Leading and managing in the 2020 workplace challenges for gen x leaders in wa...Leading and managing in the 2020 workplace challenges for gen x leaders in wa...
Leading and managing in the 2020 workplace challenges for gen x leaders in wa...
 
Diversity and Inclusion Strategy Report
Diversity and Inclusion Strategy ReportDiversity and Inclusion Strategy Report
Diversity and Inclusion Strategy Report
 
What type of conductor are you
What type of conductor are youWhat type of conductor are you
What type of conductor are you
 
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLE
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLERES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLE
RES FORUM REPORT 2016, Executive Summary GLOBAL, SINGLE
 
How to Address HR Challenges Through 2015
How to Address HR Challenges Through 2015How to Address HR Challenges Through 2015
How to Address HR Challenges Through 2015
 
Jigyasa 2013
Jigyasa 2013Jigyasa 2013
Jigyasa 2013
 
MSH Group
MSH GroupMSH Group
MSH Group
 
BCG Creating People Advantage (2012)
BCG Creating People Advantage (2012)BCG Creating People Advantage (2012)
BCG Creating People Advantage (2012)
 
Talent War
Talent WarTalent War
Talent War
 
Rapport BCG
Rapport BCGRapport BCG
Rapport BCG
 
Leadership_in_the_21st_Century
Leadership_in_the_21st_CenturyLeadership_in_the_21st_Century
Leadership_in_the_21st_Century
 
General Overview
General OverviewGeneral Overview
General Overview
 
Globalization and the Emerging Role of HR
Globalization and the Emerging Role of HRGlobalization and the Emerging Role of HR
Globalization and the Emerging Role of HR
 
Youthnique toolkit
Youthnique toolkitYouthnique toolkit
Youthnique toolkit
 
Right Quarterly_ global mindset leading across borders & cultural alignment
Right Quarterly_ global mindset  leading across borders & cultural alignment Right Quarterly_ global mindset  leading across borders & cultural alignment
Right Quarterly_ global mindset leading across borders & cultural alignment
 
2014 Barbelo Group Consulting Team Profile
2014 Barbelo Group Consulting Team Profile2014 Barbelo Group Consulting Team Profile
2014 Barbelo Group Consulting Team Profile
 
Quadruple Group Presentation
Quadruple Group PresentationQuadruple Group Presentation
Quadruple Group Presentation
 
Qbs presentation
Qbs presentationQbs presentation
Qbs presentation
 
The war for talent
The war for talentThe war for talent
The war for talent
 
Who do you think will win the global war for talent - Article by Gyan Nagpal
Who do you think will win the global war for talent -  Article by Gyan Nagpal Who do you think will win the global war for talent -  Article by Gyan Nagpal
Who do you think will win the global war for talent - Article by Gyan Nagpal
 

Similar to Dr. Ted Marra slide share cv

Hero's journey through landscape of the future - Deloitte Whitepaper
Hero's journey through landscape of the future - Deloitte WhitepaperHero's journey through landscape of the future - Deloitte Whitepaper
Hero's journey through landscape of the future - Deloitte WhitepaperAngela Wang
 
CEO_CV_GRANT_SON
CEO_CV_GRANT_SONCEO_CV_GRANT_SON
CEO_CV_GRANT_SONGrant Son
 
Brochure World Starategy Summit
Brochure World Starategy SummitBrochure World Starategy Summit
Brochure World Starategy SummitJosephine Bernido
 
Global HR Trends Summit ME.PDF
Global HR Trends Summit ME.PDFGlobal HR Trends Summit ME.PDF
Global HR Trends Summit ME.PDFMaria M. Petreska
 
Australian CIO Summit 2015 Delegate Pack 3
Australian CIO Summit 2015 Delegate Pack 3Australian CIO Summit 2015 Delegate Pack 3
Australian CIO Summit 2015 Delegate Pack 3Shreetej Mhatre
 
Vancouver executive briefing seminar by csr training institute
Vancouver executive briefing seminar by csr training instituteVancouver executive briefing seminar by csr training institute
Vancouver executive briefing seminar by csr training instituteWayne Dunn
 
From Strategy to Execution: Management Learning Exchange Program
From Strategy to Execution: Management Learning Exchange ProgramFrom Strategy to Execution: Management Learning Exchange Program
From Strategy to Execution: Management Learning Exchange ProgramOlayiwola Oladapo
 
EBIZ_DigitalPlanet_FINAL
EBIZ_DigitalPlanet_FINALEBIZ_DigitalPlanet_FINAL
EBIZ_DigitalPlanet_FINALCassandra Pagan
 
2014 Tech M&A Monthly - Deals Closing Globally
2014 Tech M&A Monthly - Deals Closing Globally2014 Tech M&A Monthly - Deals Closing Globally
2014 Tech M&A Monthly - Deals Closing GloballyCorum Group
 
Conference Plenary Speakers Workshop Leaders
Conference Plenary Speakers  Workshop LeadersConference Plenary Speakers  Workshop Leaders
Conference Plenary Speakers Workshop LeadersPetra Platzer
 
Tech Multiversity S.A.P Brochure.pptx
Tech Multiversity S.A.P Brochure.pptxTech Multiversity S.A.P Brochure.pptx
Tech Multiversity S.A.P Brochure.pptxfoodcoop1
 
Career opportunities after pursuing Technology Leaders Program from Plaksha U...
Career opportunities after pursuing Technology Leaders Program from Plaksha U...Career opportunities after pursuing Technology Leaders Program from Plaksha U...
Career opportunities after pursuing Technology Leaders Program from Plaksha U...Plaksha University
 
Strategy Leaders Linda Mc Grath Jeroen De Flander
Strategy Leaders Linda Mc Grath Jeroen De FlanderStrategy Leaders Linda Mc Grath Jeroen De Flander
Strategy Leaders Linda Mc Grath Jeroen De FlanderJeroen De Flander
 

Similar to Dr. Ted Marra slide share cv (20)

Disruptive leaders are good for business
Disruptive leaders are good for businessDisruptive leaders are good for business
Disruptive leaders are good for business
 
Hero's journey through landscape of the future - Deloitte Whitepaper
Hero's journey through landscape of the future - Deloitte WhitepaperHero's journey through landscape of the future - Deloitte Whitepaper
Hero's journey through landscape of the future - Deloitte Whitepaper
 
CEO_CV_GRANT_SON
CEO_CV_GRANT_SONCEO_CV_GRANT_SON
CEO_CV_GRANT_SON
 
Most successful ceo's to follow in 2020 compressed
Most successful ceo's to follow in 2020 compressedMost successful ceo's to follow in 2020 compressed
Most successful ceo's to follow in 2020 compressed
 
Bl Matthews Brief Profile
Bl Matthews Brief ProfileBl Matthews Brief Profile
Bl Matthews Brief Profile
 
The 10 most inspiring businesswomen making a difference 2021(8) compressed
The 10 most inspiring businesswomen making a difference  2021(8) compressedThe 10 most inspiring businesswomen making a difference  2021(8) compressed
The 10 most inspiring businesswomen making a difference 2021(8) compressed
 
Brochure World Starategy Summit
Brochure World Starategy SummitBrochure World Starategy Summit
Brochure World Starategy Summit
 
Global HR Trends Summit ME.PDF
Global HR Trends Summit ME.PDFGlobal HR Trends Summit ME.PDF
Global HR Trends Summit ME.PDF
 
Australian CIO Summit 2015 Delegate Pack 3
Australian CIO Summit 2015 Delegate Pack 3Australian CIO Summit 2015 Delegate Pack 3
Australian CIO Summit 2015 Delegate Pack 3
 
Vancouver executive briefing seminar by csr training institute
Vancouver executive briefing seminar by csr training instituteVancouver executive briefing seminar by csr training institute
Vancouver executive briefing seminar by csr training institute
 
From Strategy to Execution: Management Learning Exchange Program
From Strategy to Execution: Management Learning Exchange ProgramFrom Strategy to Execution: Management Learning Exchange Program
From Strategy to Execution: Management Learning Exchange Program
 
Digital Planet: Readying for the Rise of the e-Consumer
Digital Planet: Readying for the Rise of the e-ConsumerDigital Planet: Readying for the Rise of the e-Consumer
Digital Planet: Readying for the Rise of the e-Consumer
 
EBIZ_DigitalPlanet_FINAL
EBIZ_DigitalPlanet_FINALEBIZ_DigitalPlanet_FINAL
EBIZ_DigitalPlanet_FINAL
 
2014 Tech M&A Monthly - Deals Closing Globally
2014 Tech M&A Monthly - Deals Closing Globally2014 Tech M&A Monthly - Deals Closing Globally
2014 Tech M&A Monthly - Deals Closing Globally
 
Conference Plenary Speakers Workshop Leaders
Conference Plenary Speakers  Workshop LeadersConference Plenary Speakers  Workshop Leaders
Conference Plenary Speakers Workshop Leaders
 
Tech Multiversity S.A.P Brochure.pptx
Tech Multiversity S.A.P Brochure.pptxTech Multiversity S.A.P Brochure.pptx
Tech Multiversity S.A.P Brochure.pptx
 
SÏMEMA Executive Summary
SÏMEMA Executive SummarySÏMEMA Executive Summary
SÏMEMA Executive Summary
 
Career opportunities after pursuing Technology Leaders Program from Plaksha U...
Career opportunities after pursuing Technology Leaders Program from Plaksha U...Career opportunities after pursuing Technology Leaders Program from Plaksha U...
Career opportunities after pursuing Technology Leaders Program from Plaksha U...
 
Strategy Leaders Linda Mc Grath Jeroen De Flander
Strategy Leaders Linda Mc Grath Jeroen De FlanderStrategy Leaders Linda Mc Grath Jeroen De Flander
Strategy Leaders Linda Mc Grath Jeroen De Flander
 
ClaudiaWatson
ClaudiaWatsonClaudiaWatson
ClaudiaWatson
 

More from Dr. Ted Marra

Linked in Customer Focus Assessment Survey
Linked in   Customer Focus Assessment SurveyLinked in   Customer Focus Assessment Survey
Linked in Customer Focus Assessment SurveyDr. Ted Marra
 
Bizmasters360.com: A Different Perspective on Culture Change - Part I
Bizmasters360.com:   A Different Perspective on Culture Change - Part IBizmasters360.com:   A Different Perspective on Culture Change - Part I
Bizmasters360.com: A Different Perspective on Culture Change - Part IDr. Ted Marra
 
Hyper Decision Making Whitepaper - Complete and Final - March 2015
Hyper Decision Making Whitepaper - Complete and Final - March 2015Hyper Decision Making Whitepaper - Complete and Final - March 2015
Hyper Decision Making Whitepaper - Complete and Final - March 2015Dr. Ted Marra
 
Madinah institute Webinar 'The Wisdom Chronicles - Competing to Win' A book...
Madinah institute   Webinar 'The Wisdom Chronicles - Competing to Win' A book...Madinah institute   Webinar 'The Wisdom Chronicles - Competing to Win' A book...
Madinah institute Webinar 'The Wisdom Chronicles - Competing to Win' A book...Dr. Ted Marra
 
Slide share london excellence workshop on service excellence 25 october 2005
Slide share   london excellence workshop on service excellence  25 october 2005Slide share   london excellence workshop on service excellence  25 october 2005
Slide share london excellence workshop on service excellence 25 october 2005Dr. Ted Marra
 
Slide share esomar article - imapct of quality and customer satisfaction on...
Slide share   esomar article - imapct of quality and customer satisfaction on...Slide share   esomar article - imapct of quality and customer satisfaction on...
Slide share esomar article - imapct of quality and customer satisfaction on...Dr. Ted Marra
 
Slide share listening to customers - london underground
Slide share   listening to customers - london undergroundSlide share   listening to customers - london underground
Slide share listening to customers - london undergroundDr. Ted Marra
 
Slide share Customer Focused Six Sigma - European Quality Journal
Slide share   Customer Focused Six Sigma - European Quality JournalSlide share   Customer Focused Six Sigma - European Quality Journal
Slide share Customer Focused Six Sigma - European Quality JournalDr. Ted Marra
 
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...
Slide share   The Ultimate Call Centre Diagnostic Assessment Survey based upo...Slide share   The Ultimate Call Centre Diagnostic Assessment Survey based upo...
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...Dr. Ted Marra
 
Slide share The Ultimate Set of Call Center Key Performance Issues
Slide share   The Ultimate Set of Call Center Key Performance IssuesSlide share   The Ultimate Set of Call Center Key Performance Issues
Slide share The Ultimate Set of Call Center Key Performance IssuesDr. Ted Marra
 
Slide share Call Center Journal Article
Slide share   Call Center Journal ArticleSlide share   Call Center Journal Article
Slide share Call Center Journal ArticleDr. Ted Marra
 
Slide share How Customer Focused is Your Organisation? Use This Diagnostic ...
Slide share   How Customer Focused is Your Organisation? Use This Diagnostic ...Slide share   How Customer Focused is Your Organisation? Use This Diagnostic ...
Slide share How Customer Focused is Your Organisation? Use This Diagnostic ...Dr. Ted Marra
 
Slide share Institute for Quality Assurance London - QualityWorld Customer ...
Slide share   Institute for Quality Assurance London - QualityWorld Customer ...Slide share   Institute for Quality Assurance London - QualityWorld Customer ...
Slide share Institute for Quality Assurance London - QualityWorld Customer ...Dr. Ted Marra
 
Slide share Conference Board New York - Customer Relationship Excellence
Slide share   Conference Board New York - Customer Relationship ExcellenceSlide share   Conference Board New York - Customer Relationship Excellence
Slide share Conference Board New York - Customer Relationship ExcellenceDr. Ted Marra
 
Slide share British Quality Foundation UK - Customer Relationship Excellence
Slide share   British Quality Foundation UK - Customer Relationship ExcellenceSlide share   British Quality Foundation UK - Customer Relationship Excellence
Slide share British Quality Foundation UK - Customer Relationship ExcellenceDr. Ted Marra
 
Slide share The Case for Customer Relationship Excellence - European Qualit...
Slide share   The Case for Customer Relationship Excellence - European Qualit...Slide share   The Case for Customer Relationship Excellence - European Qualit...
Slide share The Case for Customer Relationship Excellence - European Qualit...Dr. Ted Marra
 
Slide share Strategic Customer Relationship Management & The 7 Sins - compl...
Slide share   Strategic Customer Relationship Management & The 7 Sins - compl...Slide share   Strategic Customer Relationship Management & The 7 Sins - compl...
Slide share Strategic Customer Relationship Management & The 7 Sins - compl...Dr. Ted Marra
 
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning a...
Slide share   The Ultimate 'Train the Trainers' Service Excellence Learning a...Slide share   The Ultimate 'Train the Trainers' Service Excellence Learning a...
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning a...Dr. Ted Marra
 
Complaints Management Part 2
Complaints Management Part 2Complaints Management Part 2
Complaints Management Part 2Dr. Ted Marra
 
Complaints Management Part 1
Complaints Management Part 1Complaints Management Part 1
Complaints Management Part 1Dr. Ted Marra
 

More from Dr. Ted Marra (20)

Linked in Customer Focus Assessment Survey
Linked in   Customer Focus Assessment SurveyLinked in   Customer Focus Assessment Survey
Linked in Customer Focus Assessment Survey
 
Bizmasters360.com: A Different Perspective on Culture Change - Part I
Bizmasters360.com:   A Different Perspective on Culture Change - Part IBizmasters360.com:   A Different Perspective on Culture Change - Part I
Bizmasters360.com: A Different Perspective on Culture Change - Part I
 
Hyper Decision Making Whitepaper - Complete and Final - March 2015
Hyper Decision Making Whitepaper - Complete and Final - March 2015Hyper Decision Making Whitepaper - Complete and Final - March 2015
Hyper Decision Making Whitepaper - Complete and Final - March 2015
 
Madinah institute Webinar 'The Wisdom Chronicles - Competing to Win' A book...
Madinah institute   Webinar 'The Wisdom Chronicles - Competing to Win' A book...Madinah institute   Webinar 'The Wisdom Chronicles - Competing to Win' A book...
Madinah institute Webinar 'The Wisdom Chronicles - Competing to Win' A book...
 
Slide share london excellence workshop on service excellence 25 october 2005
Slide share   london excellence workshop on service excellence  25 october 2005Slide share   london excellence workshop on service excellence  25 october 2005
Slide share london excellence workshop on service excellence 25 october 2005
 
Slide share esomar article - imapct of quality and customer satisfaction on...
Slide share   esomar article - imapct of quality and customer satisfaction on...Slide share   esomar article - imapct of quality and customer satisfaction on...
Slide share esomar article - imapct of quality and customer satisfaction on...
 
Slide share listening to customers - london underground
Slide share   listening to customers - london undergroundSlide share   listening to customers - london underground
Slide share listening to customers - london underground
 
Slide share Customer Focused Six Sigma - European Quality Journal
Slide share   Customer Focused Six Sigma - European Quality JournalSlide share   Customer Focused Six Sigma - European Quality Journal
Slide share Customer Focused Six Sigma - European Quality Journal
 
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...
Slide share   The Ultimate Call Centre Diagnostic Assessment Survey based upo...Slide share   The Ultimate Call Centre Diagnostic Assessment Survey based upo...
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...
 
Slide share The Ultimate Set of Call Center Key Performance Issues
Slide share   The Ultimate Set of Call Center Key Performance IssuesSlide share   The Ultimate Set of Call Center Key Performance Issues
Slide share The Ultimate Set of Call Center Key Performance Issues
 
Slide share Call Center Journal Article
Slide share   Call Center Journal ArticleSlide share   Call Center Journal Article
Slide share Call Center Journal Article
 
Slide share How Customer Focused is Your Organisation? Use This Diagnostic ...
Slide share   How Customer Focused is Your Organisation? Use This Diagnostic ...Slide share   How Customer Focused is Your Organisation? Use This Diagnostic ...
Slide share How Customer Focused is Your Organisation? Use This Diagnostic ...
 
Slide share Institute for Quality Assurance London - QualityWorld Customer ...
Slide share   Institute for Quality Assurance London - QualityWorld Customer ...Slide share   Institute for Quality Assurance London - QualityWorld Customer ...
Slide share Institute for Quality Assurance London - QualityWorld Customer ...
 
Slide share Conference Board New York - Customer Relationship Excellence
Slide share   Conference Board New York - Customer Relationship ExcellenceSlide share   Conference Board New York - Customer Relationship Excellence
Slide share Conference Board New York - Customer Relationship Excellence
 
Slide share British Quality Foundation UK - Customer Relationship Excellence
Slide share   British Quality Foundation UK - Customer Relationship ExcellenceSlide share   British Quality Foundation UK - Customer Relationship Excellence
Slide share British Quality Foundation UK - Customer Relationship Excellence
 
Slide share The Case for Customer Relationship Excellence - European Qualit...
Slide share   The Case for Customer Relationship Excellence - European Qualit...Slide share   The Case for Customer Relationship Excellence - European Qualit...
Slide share The Case for Customer Relationship Excellence - European Qualit...
 
Slide share Strategic Customer Relationship Management & The 7 Sins - compl...
Slide share   Strategic Customer Relationship Management & The 7 Sins - compl...Slide share   Strategic Customer Relationship Management & The 7 Sins - compl...
Slide share Strategic Customer Relationship Management & The 7 Sins - compl...
 
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning a...
Slide share   The Ultimate 'Train the Trainers' Service Excellence Learning a...Slide share   The Ultimate 'Train the Trainers' Service Excellence Learning a...
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning a...
 
Complaints Management Part 2
Complaints Management Part 2Complaints Management Part 2
Complaints Management Part 2
 
Complaints Management Part 1
Complaints Management Part 1Complaints Management Part 1
Complaints Management Part 1
 

Recently uploaded

Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...lizamodels9
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadAyesha Khan
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailAriel592675
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 

Recently uploaded (20)

Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update  Presentation SlidesKeppel Ltd. 1Q 2024 Business Update  Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detail
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 

Dr. Ted Marra slide share cv

  • 1. Just Who is This Dr. Ted Marra Anyway? A Crazy Old Man or a Purveyor of Wisdom?
  • 2. Just Who is This Dr. Ted Marra Anyway? Well known strategic facilitator and organizational mentor Ted Marra has taught and lectured in a number of universities in Boston, Detroit, the U.K., Croatia and Switzerland. His focus has been on Strategic Leadership and Strategic Stakeholder Relationships. He also has had 27 years experience working with the EFQM Business Excellence and Baldrige Performance Excellence frameworks in organizations around the globe since first being invited to Washington D.C. as one of a group of 40 'experts' chosen to review and comment on the first draft of the Baldrige Criteria for Performance Excellence in 1987. He has been directly responsible for business turnarounds such as Cybernet the oldest and largest telecom company in Pakistan; the launch of new organizations such as Sybrid based in Pakistan which is now flourishing in America in the health care arena; and creating a unique sustainable growth model for an SME sytems integrator in Eastern Europe allowing them do go from 90 to over 200 people while simultaneously moving from a local/regional market focus to a global one. Aside from working extensively in America and Canada for many years, he has worked in virtually every European country (West, Central and East), Africa, Caribbean, Puerto Rico, Middle East including Saudi Arabia and also Asia including Korea, Malaysia, Japan and more. Most recently he has been supporting Informed Decisions in Sweden in the area of Decision Intelligence and has already undertaken to develop a 'new decision science' model called 'Hyper-Decision Making' as a part of his collaborative activity. He also has a particular interest and expertise in executive development and business research such as his unique '7 Deadly Sins of Management' research conducted with CEO's and Managing Directors of leading organizations in Western Europe to determine the senior executive behaviours and practices which can damage an organization most quickly. He has command of the analytical tools and processes for gaining business intelligence through his thought leading work on creating organizational 'sensing systems'. He is well grounded in process management/operational excellence including 6-sigma and Lean, HR/Human Performance Excellence as well as balanced scorecard/performance measurement, innovation, agility/resiliency, organizational/cultural change and creating and delivering value to achieve greater competitiveness and profitable growth. Marra is author of numerous reports and articles for The Conference Board in New York as well as noted European journals such as the European Journal of Quality. He has consulted widely – some 37 countries and 155 organizations in virtually every industry and sector (public and private) during the past 40 years and has led transformation initiatives in some of the world's most prominent companies as well as having worked extensively with six sigma, performance measurement and creating customer centric cultures during his engagements. In addition he was a 'Senior Policy Advisor' to Presiden Reagan while part of the Presidential Executive Exchange Program' beginning in 1980.
  • 3. For over 25 years Dr. Marra owned and operated CARE Associates in Kansas City, Missouri, MQI Consulting in Boston, MA. and also The Centre for Innovation Management Ltd. in the U.K. Ted is also a gifted speaker and master facilitator bringing passion, energy and humor to his work for the delight of his learning session participants. He is visionary, intuitive, and an integrator of ideas and a strategic thinker. He has the capability to take exceptionally complex ideas and transform them into easily digestible and highly actionable components. He is now living in Europe and plans to remain there for the forseeable future. His clients are truly a 'Who Who' in business, many of which have become household names from Xerox, to IBM, J&J, Royal Bank of Scotland Group, Department of Energy, Irish Life, Anglo-American, Boeing/McDonnell Douglas, London Underground, StoraEnso, Huhtamaki, Atlas Bank, Red Cross, Department of Defence (UK), Electrolux, Nortel, DuPont, VW, First Direct, Direct Line and the list goes on. Ted has worked in virtually every industry and sector – public and private, SMEs as well as with NGOs including educational institutions, medical and police organizations. Either he has worked directly as an organizational mentor to the CEO and management committee of organizations or as a strategic facilitator coaching and developing a hand picked strategic business improvement team to assist him in many large scale organizational change transformations either at a national and global level. These adventures with numerous organizations and in a variety of cultures are now captured in his new book entitled, 'The Wisdom Chronicles: Competing to Win – Lessons Learned for Reaching the Next Level of Organizational Performance' to be published this January. Ted indicates there are still at least five more short volumes to come as he shares the wisdom he has gained around the world. Ted is known as being a strategic thinker, visionary and for being highly intuitive with a systems orientation. He is passionate and energetic as well as humorous speaker delighting audiences around the globe from Kenya Africa to Tokyo Japan as well as, of course, North America. His leadership series, Competing for the Future: What it Takes to Win''is considered thought leading in content and structure. He also has a passion for working with high school and college level youth and on improving society. He has had the opportunity to present 'Crazy Thoughts from an Old Man' for two graduating high school student classes in Sweden. He was Chairman of the 'Young Social Reformers' in Karachi Pakistan for nearly 2 years before returing to the U.S. and then Europe. As an example he has been focused his time and attention for the past year on a national/regional strategy for 'Re-inventing Education' (Building a better life and a better world through learning) which extends to building a globally competitive workforce and minimizing national unemployment – especially for youth. This effort was originally begun when Dr. Marra was asked to assist a Senior Policy Advisor to the Prime Minister of Australia in creating the design for this programme. His programme extends far beyond just re-invention of primary and secondary education to inclue a total integrated system for creating a 'learning society' within a nation or region. He has also developed a plan for the world's most unique and 'Advanced Maritime Technology Centre and Technology Park', the latter being for entrepreneurs in maritime as well as allied industries such as aviation and automotive where technology and aerodynamics often have some degree of commonality. Ted has a BSc in Mathematics, an MSc in Statistics and some 30 hours of Ph.D. level course work in advanced mathematics and applied statistics. He was selected by General Motors to participate in the Michigan State University Advanced Management Program, receiving an EMBA with distinction (magna cum laude) and being inducted into the Beta Gamma Sigma business honorary. He later completed a Ph.D. in Strategic Management, summa cum laude, from Amhurst University in Denver, Colorado. You can reach Ted on doctorted47@gmail.com or by telephone on +385 95 890 2456 in Zagreb, Croatia.