Custom Citrix Web Interface

Delivering Interface Customizations Services to
Enterprises
© 2012 Copyright - Techstur.com

What is Managed Services?
Managed services is the practice of transferring day-
to-day related management responsibility as a strategic
method for improved effectiveand efficient operations.
Why TechStur.com Managed Services?
Managed services are rapidly replacing
traditional information technology (IT) management tools
and mega-outsourcing arrangements because they provide a
more cost-effective method of managing and protecting
enterprisenetworks, systemsand applications.

Why TechStur.com Managed
Services?
Contd ...
Tailor your solution to your organization’sneeds
FlexibleOutsourcing for Sustained Growth
Realize Measurable Value in Your Processes and
Systems
TechStur.com Managed Services Solutions can
help you in
•Lower operational costs and improve productivity —
Takeadvantageof economiesof scale, with reduced lock-in.
•Reduce risk — You can discover how to quickly and
effectively react to IT labor shortages, increased application
complexity and therapid rateof businesschange.
•Maintain control of your destiny — Even while you have
ushelping you manageapieceof your business.

Why Managed Services?
Do you want your IT internal staff to focus on core competencies
rather than juggling with IT challenges?
Do you want to maintain control of Business-Critical Systems?
Are you increasingly reactive rather than proactive when it
comesto management of your IT infrastructure?
If you have said “YES” to all of the above
questions then its time you think about
Managed Services.

TechStur.com Managed Services
TechStur.com Interface Customization Services comprises a
comprehensive, integrated suite of services to manage a client’s
distributed computing environment as a single entity—all with single
point-of accountability.
Integrated service elements include:
Citrix Web Interface
Citrix NetScaler AccessGateway
Citrix CloudGateway - StoreFront
Microsoft Outlook Web App 2013

Desktop Management Suite
Desktop management is a comprehensive approach to managing all the
computerswithin an organization.
"New technology gives small businesses real protection capabilities
that can substantially mitigate the risk of disasters, accelerate recovery
when they strike, and equip us to work more efficiently when they
don't. Effective use of these technologies can enable productivity gains
previously imaginableonly by Fortune-500 corporations."

Interface Customizations Includes
Microsoft RD Web Access2012
Microsoft RD Web Access2008 R2
Microsoft Forefront TMG 2010
Ericom
Interface: FAQ
Custom Citrix Web Interface5.4
Help desk

Customize Microsoft Outlook Web App 2013, new custom OWA
2013 interface look that matches your company's brand and
identity with TechStur.com.
Microsoft Outlook Web App (OWA) provides secure access to your
Outlook email, calendar, contacts, tasks, and Global AddressList - via
the Internet. This guide explains how to log on to OWA and use
OWA features.

Citrix NetScalerAccess Gateway
Citrix NetScaler Gateway is the only
SSL VPN to provide secure remote
access to virtual desktops and
applications.
Citrix NetScaler Gateway is a secure remote access solution that provides
administratorswith application control whileempowering userswith access
from anywhere. With flexible deployment options and a single point of
management, IT administrators set policies—based on roles, devices, and
networks—to control access and user actions, ensuring better data
protection and compliancemanagement.

Desktop Security
TechStur.com desktop security provides protection against antivirus,
firewall, spyware, worm, and Trojan horseprotection.
Firewall Feature helps in detecting and terminating unwanted external
applications such as spyware and adware. It also blocks unauthorized
access into your network and sensitive data. This provides a tremendous
security to your environment and data.

Desktop Support
Desktop support is automating various computer-related support tasks in an
organization. Troubleshooting, softwareinstallation, softwarepatches, etc., can
all be done via the network - reducing the turnaround time for IT support,
simplifying and improving management of computersin theorganization.
TechStur.com Desktop Support acts as the primary point of contact for
computer related problems - providing diagnostic, remedial, and referral
servicesasappropriate.
TechStur.com Desktop Support comprisesof
Deep Scan
Patch Management
Help desk

Deep Scan
Scanning foroverall PC health and vulnerability
Deep Scan includes scanning of Windows Registry, at running
processes, and insideof no executablefiles, archivefiles, and filesof
all sizes. So-called "smart" scans ignore archives, extremely large
files, and sometimesno executables.

Patch Management Suite
Patch management is the process of
controlling the deployment and maintenance
of interim software releases into production
environments. It helps you to maintain
operational efficiency and effectiveness,
overcome security vulnerabilities, and
maintain the stability of your production
environment.
Our integrated patch management suite includes patch
management, software delivery, and automated asset
inventory (professional). Techsur verifies Microsoft
patch information and maintainsaknowledgebase.

Help Desk Suite
It is a support system designed to assist end users with
technical and functional questions and problems.
TechStur managed services team provides you with a single point of
contact, 24 hours a day, seven days a week, where you can obtain IT
support by telephoneor Internet.
Our service desk tool enables us to log, monitor and report IT activities
into a detailed database, allowing the service desk team to conduct
comprehensivereporting on IT support activities.

Despite its name, desktop management includes overseeing laptops and
other computing devicesaswell asdesktop computers.
In recent years, security-related tasks have become an increasingly large
part of desktop management.
As a result, an increasingly large proportion of administrative resources
havebeen devoted to security-related tasks
Patch management,
Fighting virusesand spyware,
Controlling greynet applications
(programsinstalled without corporate
approval, such asinstant messaging, file
sharing programs, and RSSreaders).
Desktop Management

Desktop Management Interface (DMI) is an industry framework for
managing and keeping track of hardwareand softwarecomponentsin a
system of personal computersfrom acentral location.
DMI was created by the Desktop Management Task Force (DMTF) to
automate system management and is particularly beneficial in a network
computing environment wheredozensor morecomputersaremanaged.
Desktop Management
Interface

Managed Server Hosting offers greater efficiencies, reliability, and
range of services than hosting in-house or using collocation. Selecting
the right host should be a matter of determined strategic choice, not
expedience.
Questions To Ask
1. How stable is your Managed Service Provider (MSP)? Will they
bearound tomorrow?
2. Everyone claims to have good customer service; how can you
really proveit?
3. How much isthisgoing to cost? Can I do morewith less?
4. What servicesareincluded in thebaseprice? What costsextra?
5. Who will fix thingswhen they go wrong?

6. How quickly can you get my server configuration built and
running?
7. How reliable are the network and facility? How good are
yourtechnical capabilities?
8. a service contract required? What happens if I want to
modify my services?
9. What are your limitations? Are there any limitations to the
applications Ican run from the servers you host?
10. What are the biggest mistakes to avoid?
Find a provider that will excel at meeting all your
needs. Here are more questions what you should
ask.

Managed ServerHosting
OurManaged ServerHosting Solutions align yoursystems with business
goals.
TechSturManaged ServerHosting comprises of
Server Monitoring
Application Monitoring
ServiceMonitoring
WindowsEvent log Monitoring
CPU, Memory and Disk Utilization Monitoring
With Techstur Enterprise Server Management, you'll benefit from an
exceptionally stable server environment, embedded management
intelligenceand arapid, substantial return on investment (ROI).

Application Monitoring
Application failures are usually the most common problems that occur in
IT infrastructure. Monitoring critical applications proactively helps to
prevent application failuresand identify degradationsearly.
TechStur Application Monitoring can monitor mission critical
applications that run on Servers. Various parameters of applications like
MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be
monitored.

Service Monitoring
Monitoring system level services for availability and response time is
essential to ensurethat your Server Management plan iscomplete.
TechSturService Monitoring can monitor
HTTP, FTP, Telnet etc that arerunning on your servers
WindowsNT Services
Availability and responsetimeof all theservice

Core Services – Always Included
Root/Administrator Access
Unlimited 24/7 serviceand technical support
Custom monitoring schemasthrough theentirestack
Accelerated responseand recovery to any alert or service
request
Rapid hardwarereplacement
Operating system patching
Server and operating system hardening
A dedicated SalesExecutive
It is important to realize that TechStur Managed Server Hosting is
a full-service package designed to alleviate or entirely prevent
serviceand businessdisruptions.

Managed ServerHosting – Available à la Carte
Since every solution is customized to the unique needs it
addresses, thefollowing value-added servicesareavailable.
Security (Physical and Network)
Recovery (Backupsand DataRestoration)
DatabaseCare(for all platforms)
Storage(dedicated StorageAreaNetworkswith mirrored
arrays)
High-Availability Clustering
Multi-siteRedundancy; Multi-Master Replication
EnterpriseEmail

Benefits To YourOrganization
Depending on your need or reason for choosing TechStur.com, several or
many benefits can be realized. In consultation with you, TechStur.com will
provision, monitor, and manage a custom-configured hardware and network
infrastructurepurpose-built to itstasks.
Managed ServerHosting negates the need for
Capital expenditures
Lengthy provisioning process
"Over-purchasing"
Someinsurancecosts
Most third-party servicecontracts
Trial-and-error

Managed ServerHosting provides
Fixed monthly costs
What you need right now
On-demand scalability
Vendor-certified engineers
Affordableaccessand migration to advanced solutions
Quicker implementation and faster ROI
Quicker resolution of problemsor adverseevents
Carrier-gradehosting facilitieswith redundant independent
power supplies
Managed Growth
Managed Server Hosting not only delivers an excellent technology
service, but also makes business sense as we match to your cash flow,
and help you grow.

TechStur.com Managed ServerHosting is ideal for
SMBs, Start-Upsall theway up to theMid to Large
Enterprisespace
ASPand SaaSHosting
Disaster Recovery and BusinessContinuity Planning
Just-In-TimeDeployment
Scalability Planning
Managed Growth
PredictableExpenditures
Greater BusinessEfficiency

Network Management Solutions
Network management is the execution of the set of
functions required for controlling, planning,
allocating, deploying, coordinating and monitoring
theresourcesof anetwork.
Detect, diagnose and resolve network performance
issuesbeforethey turn into costly downtime.
TechStur.com Network Management Solution (NMS)
includes
Router & WAN Monitoring
Switch Monitoring

Router&WAN Monitoring
WAN links are usually the most expensive part of the network, and managing
bandwidth allocation can becomplex.
Oversubscribing to bandwidth could mean that your company is paying for more
bandwidth than required, and under subscribing could result in congestion and
unacceptablenetwork performance.
TechStur.com Router&WAN Monitoring
can help you in
Ensuring High Network Availability
Monitoring Router Performance
OptimizeBandwidth Allocation
MinimizeRecurring Cost

TechStur.com NMS' offerings are relied on by mission
critical networks on a daily basis.
Wecan help your organization gain control of theincreasing
requirementsto:
Design, implement, manageand maintain technology
infrastructures.
Identify, assess, and remedy security vulnerabilities.
Utilizetechnology to improveROI.
Managetechnology asabusinessasset.
Our solutions can make a difference
in your business with defined,
measurableoutcomes.

Here is your organization's chance to work with some of the greatest
technical experts in the world. The benefits of involving NMS for a
High Availability (HA) Disaster Recovery (DR), Continuity of
OperationsPlanning (COOP) or Continuity of Government (COG)
TechStur.com NMS specializes in implementing Automated Disaster
Recovery solutionsto limit network downtimeand dataloss.
Why waste time and money hoping that the
organization's data is protected or that a technical project
will beimplemented successfully?
Know from the start that the HA DR/COOP/COG
solutions or technical project your organization
implements will be a success by utilizing TechStur.com
NMS.

Managed Security Solutions
Every industry Vertical has its own unique information security
challenges brought about by consolidation, regulations and different
businessrequirements.
TechStur.com understands these challenges and leverages its
experience with its many clients across all industry verticals to deliver
Managed Security Solutions tailored to your specific Threat
Management needs.

Additionally, TechStur.com leverages its Managed Intrusion
Prevention, Managed Scanning, Threat Intelligence, Managed
Enterprise Security Monitoring, Managed Intrusion Detection and
Managed Firewall services to create solutions to address security
specific needs, such as Threat Management and Enterprise-Wide
Security Reporting, insideyour organization.
OtherManagedSecurityServices include
1. DDOSMitigationsServices
2. Managed Firewall
3. Content Integrity Monitoring Services– CIMS
4. Email Protection Services
5. Host-Based Intrusion Detection Services– HIDS
6. Network Intrusion Detection Service- NIDS

How TechStur.com Managed Services Works . . .
Step 1: IT Audit & Assessment - Disco ver, do cument and
assess the existing ITinfrastructure.
Step 2: IT Remediation (if required) - Co rrect pro blems with
existing infrastructure
Step 3: IT Performance Monitoring - Mo nito r and repo rt o n
the perfo rmance o f infrastructure
Step 4: ITSupport - Suppo rt fo r staff o n ITpro blems
Step 5: IT Operational Maintenance - Operate and Maintain
yo ur ITInfrastructure

Thank You

Custom Citrix Web Interface

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