2. The complexity of modern communication services and the number of support groups that need visibility of their quality
and performance is beyond the scope of traditional network management systems. Therefore, telecom service provider
revenue has become dependent on the rapid introduction of complex services in an increasingly competitive market.
Telco support groups struggle to monitor and manage these new services as the rate of service introduction increases.
NOCs today have limited ability to:
?Monitor end-to-end throughput from eNode-B to the application server in the NDC across each network element and
?Correlate multiple alarms to identify the cause of a throughput SLO violation and identify the network
?Identify the number of customers impacted for each sub service type
?Identify the types of customers(domestic, enterprise and international in-roamers) facing the performance degradation
based on IMSI grouping
Unified Services Platform:
For customer retention, services must be managed holistically, in real time, from the moment the service is made available
to the customer. To ensure customer experience and ultimately customer retention, service providers need solutions that
can be implemented rapidly and provide full visibility to all service impacting scenarios.
The following are the benefits of a Unified Services Platform:
?End-to-end visibility into the throughput being delivered across the network and ability to identify potential bottlenecks
?Ability to prioritize restoration efforts based on number of customers impacted
?Ability to generate a service impact view of a resource outage/performance degradation
Snapshot of the business model:
The services platform should be able to monitor end-to-end service performances delivered across the network, identify
the KPI/KQI/SLO violations and the network element/interface responsible as part of the RCA.
?Monitoring both at LTE Control plane signaling and Bearer plane is paramount
?Service KQI is dependent on both application and network layer matrices
?Measure & Monitor Network equipment usage, link Latency & jitter, throughput
?Use probes, periodic performance data, active alerts and thresholds
Service Assurance in the LTE Network
Customer Experience in the LTE Network
3. 4 5
Use case: Video Streaming Services Performance bottlenecksTech Mahindra's Approach
We look at your organization as a whole to determine the impact of Key Quality Experience (KQE) and Key Quality
Indicators (KQI) – failure or non adherence to any of these might have impacts on your operations, your reputation, and
your business objectives.
We deliver a strategy that recognizes the interrelationship between infrastructure, data and people.
Our LTE Service Assurance experts have developed a service model that improves your services KQI & KQE using our
consulting framework which leverages best practices, methodologies and industry standards.
Tech Mahindra's solutions have evolved over the years working closely with our customers. Each of these solutions and
offerings is backed by thought leadership and a successful track record of solving customer problems. While we have
build trust with our customers, they have gained immense confidence in a connected world.
We are a preferred Global Service Provider for telecom & enterprise customers by providing specialized solution through
Consulting, System Integration and Managed Services.
4. 6 7
Snapshot of the Delivery Life Cycle
?Customer Satisfaction - Customer retention through service quality assurance
?Time to Value - Rapidly deploy pre-packaged or custom service relationship and behaviour models and reduce the
time to deliver differentiated support processes by a factor of 5 or more
?Comprehensive service quality & impact visibility - Reduce service degradation and customer churn by using
intuitive displays to monitor current service quality across diverse networks, probes, and other support systems to
immediately detect any degradation that might impact the customer's service quality
?Proactive Monitoring of Video QoE - IPTV Probes and Content quality analysis help monitor Video QoE and rectify
degradations before customer reports it
?Service health Reports - summarization of service impacting events and KPIs help identify long term trends and
?Reduced MTTR - Service Modeling brings SME knowhow into system and helps do visual RCA thus reducing time to
Tech Mahindra has over 100 consultants having rich telecom service assurance domain experience and a full range of
service assurance products. We have an excellent track record in partnering our clients in their e-2-e journeys with the
three key objectives of increased assurance, enhanced operational efficiency and reduced costs.
?Best Talent: Our consultants have a deep knowledge across LTE Service Assurance domain. This is in conjunction with
our deep dive consulting approach & Service Assurance COTS products to formulate high quality implementable
solutions for our clients
?Best Practices: Design and implement best of breed solutions, architecture, models and methodology inline with
industry best practices
?Expertise: Expertise in creating sustainable value growth through innovative solutions and ongoing development
across LTE Service Assurance domain
?Depth of Experience: Multi product and multi vendor solution expertise