Professional Office Solutions provides clients and friends with a quarterly informational newsletter. I am in charge of developing the newsletter articles and ensuring that our clients will find the information within useful and informative. This is our latest edition from May 2011.

1. SINCE 2003
(502)543-4100
FAX: 877-200-4940
Professional Office Solutions,
TOLL FREE: 877-338-
8800
WWW.PROSOLUTIONS.INFO LLC. Newsletter
SPECIAL POINTS V O L U M E 3 , I S S U E 4 M A Y 2 0 1 1
OF INTEREST:
•Interested in “We take the pain out of medical billing.”
implementing an
EMR? POS can help!
Call us today!
Change in Statement Processing...
•See Our Holiday
Schedule for 2011!
•Visit our newly
improved website: A major form of bottom. The verbiage is ment their PATIENT
www.prosolutions.info revenue for medical as follows: STATUS will say collec-
today! practices is the collection tions. You will still re-
of patient due money. At 1st statement: ceive a report that shows
Professional Office Solu- patients who have re-
INSIDE THIS tions we have decided to 2nd statement: RE- ceived their final state-
ISSUE: enhance our statement MINDER - WE DID ments. You will then
A Quicker Way 2 processing. In the past NOT RECEIVE YOUR make decisions as to
we have always mailed a PAYMENT LAST what to do with those
Winners of $25 2
total of three statements. MONTH. patients (i.e. write off
Staples Gift
The second statement balances, send them to
Card
would have a first collec- 3rd statement: THIS collections, etc.).
Holiday 2 tion letter attached and ACCOUNT IS PAST We hope that this
Schedule the third statement DUE. PLEASE REMIT process will benefit our
would have a final notice PAYMENT OR CALL clients and their patients.
Are You Using 4 attached. We have now TO SET UP A PAY- The patients will be re-
EMR? decided to now change MENT PLAN ceiving one more state-
this process. ment and a return enve-
Legally Writing 5 Effective imme- 4th statement: FINAL lope now. Although the
Off Patient diately we are sending a NOTICE-PLEASE RE- letters will not be at-
Balances total of 4 statements. The MIT PAYMENT OR tached the comments at
statements will now have CONTACT US WITHIN the bottom are a brief
Increasing 5 a return envelope en- 10 DAYS TO AVOID summary of what the
Revenue for closed. We will no FURTHER COLLEC- letters said. If you have
PCPs longer be sending the TION EFFORTS. any questions please feel
collection letters. Each free to contact Tammy or
Financial 6&7 statement will have a When a patient Dyana.
Hardship “collection” note at the receives their 4th state-
Waiver
PROFESSIONAL OFFICE SOLUTIONS, LLC.

2. PAGE 2
A Quicker Way to Get Help
Professional Office Solutions wants to be able to service our customers
quickly and accurately. We know that your offices need help at all times of the
day and we know that if you have a problem at night, you may forget to call us
first thing in the morning. This is why we have developed an online help desk.
Having computer
problems? Call our If you go to our website (www.prosolutions.info) and hit the Service Re-
tech team for help! quest tab, you will be sent to a screen where you can either Submit a Ticket or
View Entire Knowledge Base. If you Submit a Ticket, you will type in your name
and email address and give us a description of your problem. The ticket will be
reviewed as soon as possible and you will be contacted via email or phone call
when the issue has been fixed. In your message please be as detailed as you can
as to what your problem is. For instance, if you are having an issue with a scanner
please do not only tell us what type of problem you are having, but also include
the type of scanner you have, how long the problem has been going on, and any
other information you can provide.
Submitting tickets will be very helpful. First, you can submit a ticket after
2011 hours rather than trying to remember to call us the next day. When you submit a
ticket, it is immediately sent to our technical support team and other members of
Holiday our office for review. This will also save you time from calling us and waiting on
Schedule hold to find the correct person to handle your request, or waiting for a call back
if that person is busy at the moment.
Professional Office
If you view our Knowledge Base, we have frequently asked questions. If
Solutions will be
you review those notes you may be able to fix your issues without any help. We
closed for the follow-
also store other important information there. For instance, if you are an EMR
ing holidays in 2011:
customer, you can look at the EMR knowledge base and not only see frequently
• May 30– asked questions, but also see documents on how to register for stimulus money,
Memorial Day websites on where to register, and other helpful information.
• July 4– We hope that you find this tool helpful and user friendly. If you have ques-
Independence Day tions about using the Help Desk please feel free to call our technical department.
• September 5–
Labor Day
$25 Gift Card Winners Are….
• November 24– Dr. Flynn from Knopp & Flynn Chiro- Foot Doctors won a $25 Staples gift
practic won the $25 Staples gift card card for giving us information on
Thanksgiving Day for completing the EMR survey from meetings/conferences that she would
our last newsletter! Along with him, be attending! Congratulations to the
Dr. Eichenberger from Derby City both of you!
PROFESSIONAL OFFICE SOLUTIONS, LLC.

3. VOLUME 3, ISSUE 4 PAGE 3
Do You Know Your Medical Terminology?
Lacuration
Burn
Emergency
Bruise
Shock
Choking
Cut
Heat Stroke
Sprains
Bite
Frostbite
Fracture
Stroke
Sutures
Dislocated
Heart Attack
Nosebleed
Pain
Heart Attack
Nosebleed
Pain
CPR
ElectricShock
Check out our
newsletters on our
updated website:
www.prosolutions.info.

4. PAGE 4
Are You Using an EMR?
Many doctors have began using EMR within the past couple of years to be-
gin movement towards qualifying for Electronic Health Record stimulus money.
Have you looked at using one? Here are a few helpful facts from www.cms.gov to
let you know a little about the Medicare incentive program for EMR users:
AMS was officially certified
as a compliant EMR on
• “Participation can begin as early as 2011.
• Eligible professionals can receive up to $44,000 over five years under the Medi-
care EHR Incentive Program. There's an additional incentive for eligible profes-
sionals who provide services in a Health Professional Shortage Area (HSPA).
• To get the maximum incentive payment, Medicare eligible profes-
“Eligible professionals sionals must begin participation by 2012.
• Incentive payments for eligible hospitals and CAHs may begin as early as 2011
can receive up to and are based on a number of factors, beginning with a $2 million base pay-
$44,000 over five years ment.
• Important! For 2015 and later, Medicare eligible professionals, eligi-
under the MEDICARE ble hospitals, and CAHs that do not successfully demonstrate mean-
ingful use will have a payment adjustment in their Medicare reim-
EHR Incentive bursement.”
Program!”
Here are a few helpful facts from cms.gov to let you know a little about the Medi-
caid incentive program for EMR users:
•
“The Medicaid EHR Incentive Program is voluntarily offered by individual states
and territories and may begin as early as 2011, depending on the state.
• Eligible professionals can receive up to $63,750 over the six years that they
“Eligible professionals choose to participate in the program.
• Eligible hospital incentive payments may begin as early as 2011, depending on
can receive up to when the state begins its program. The last year a Medicaid eligible hospital may
begin the program is 2016. Hospital payments are based on a number of fac-
$63,750 with
tors, beginning with a $2 million base payment.
MEDICAID EHR • There are no payment adjustments under the Medicaid EHR Incentive Pro-
gram.”
Incentive Program!”
The electronic medical records system in American Medical Software of-
fers the latest technology for holding all patient information. The chart holds all
vital patient information and provides instant access to the patients previous pro-
gress notes, medication and immunization history, scanned images, and tracking his-
tory. You can also order labs, set reminders and tasks, link files, and write or elec-
tronically send prescriptions. For any questions regarding features or how to use
any of them in AMS, please contact us at (502) 543-4100 or (877) 338-8800.
PROFESSIONAL OFFICE SOLUTIONS, LLC.

5. VOLUME 3, ISSUE 4 PAGE 5
Increasing Revenue for Primary Care Practices
Interested in
While we are glad to see the nice weather here after a long winter, it can be
bad for business. Often times, winter is a much busier time of year for physicians Implementing
with colds and the flu causing many people to be sick. In order to increase revenue
in the summer, physicians need to get patients into the office. an EMR
One way to do this is to remind Medicare and Passport patients that their system?
insurance covers one annual well visit a year. Try to have patients scheduling those
well visits during slow business times. Also, you can try to schedule your Welcome Please call or
to Medicare patients during slower business times. This visit is covered 100% by e-mail Tiffany
Medicare and has a higher reimbursement rate than a regular office visit.
Try posting signs in your office reminding patients about their covered well or Brittany for
visits. We can also help you generate reports so you can mail patients letters or call more
them to encourage scheduling well visits. If you would like more information on re-
quirements of these visits or would like reports to see what patients have Medicare information.
and Passport please contact Tiffany or submit a Service Request Ticket. E‐mail addresses are
as follows:
Go Green!
Brittany:
brittanyl@prosolutions.info
Here at Professional Office Solutions we are striving to do our Tiffany:
part in helping the environment by going paperless. Not only can we tiffanyl@prosolutions.info
email you our newsletters, but we can also email you your month end re-
ports and statements. If you are interested in this please email Teresa at
Tluster@prosolutions.info. Our newsletters can now be found at our up-
dated website: www.prosolutions.info.
Legally Writing Off Patient Balances
On the following page you will find two sheets. These sheets should
be used when patients want you to write off their balances. Have the
patients provide you the needed information. After you have the needed
information you can determine if you can write off all or some portion of
the balance. Please note that it is considered fraud to submit claims to insurance companies with out the in-
tention of collecting copays and deductibles. Filling out these sheets and saving them in the EMR or patients
chart can help prove that you only gave write offs when they were truly needed. If you have any questions
please feel free to call us for more information.

8. Professional Office Solutions
5239 Cedar Grove Road #3
Shepherdsville, KY 40165
Professional Office Solutions
NEWS
INSIDE THIS ISSUE:
• Winners of $25 Staples Gift Card!
• A Quicker Way To Get Help!
Professional Office Solu-
Also see: tions, LLC. has drastically
updated our webpage!
• Change in Statement Processing Take a look at the up-
• Financial Hardship Waiver Application dates at
• POS 2011 Holiday Scheduled Closing www.prosolutions.info
• Are You Using EMR?