1. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
A new Job profile: E-Facilitator for
eInclusion
Functional Hybrids
between ICT Teaching and Community Management
results from 4 EU LLP funded development projects
Natacha Moquet & Dr. Bastian Pelka
Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

2. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
A digital parallel world is raising
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

3. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
It offers new possibilities
…
and threats
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

4. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
The thing is…how to get there?
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

5. Access barriers
possible
This project has been funded with support from the European Commission. This publication
interventions
(Wilson 2005):
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Interventions
for eInclusion
telecentre
activities
Provide computers and
internet access
Computer use for free
Provide training for
teachers and trainers,
foster development and
recognition of new
professional profiles
?
Support local content
production
Support local content
production
Provide computers and
public internet access
Sources:
Rößner, Michael (2010): Partizipation,
Exklusion und Inklusion von
jugendlichen Mediennutzern im
Internet: Zur lebensweltlichen
Relevanz der barrierearmen
Zugänglichkeit. Eine empirische
Studie. Tübingen.: http://tobias-lib.unituebingen.de/volltexte/2011/5582/pdf/D
issRoessner.pdf P. 45, 47
Wilson, Ernest: The Information
Revolution and Developing Countries.
Natacha Cambridge,
The MIT Press, Moquet | Dr. Bastian
Massachusetts, 2005: 306.
Active lobbying, issuing
studies
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Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

6. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
eInclusion for vulnerable people needs spaces and people
Spaces: trusted, safe, close, free and public -> Telecentre
People: trusted, competent -> eFacilitators
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

7. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Project strand, LLP
2009……………..2010…………….2011……………2012………………..2013…………..2014…
..
Telecentre
learning
Content
Job profile:
eFacilitator
Community
management
Transfer
Sustainability
Professionalisation
Job skills
ICT Skills
Job skills
ICT Skills
Elderly
Youth
ICT skills
recognition
Transfer to
other
countries
HR
Knowlegde
Management
recognition
Source:
„KC4all“,
Grundtvig
Source:
„vet4e-I“,
LdV
Source:
„eScouts“,
LdV
Sources:
„Trans
eFacilitator“,
LdV
„Raise4eI“
LdV
Source:
„…“
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

8. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
What are an eFacilitator‘s competences?
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

9. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Key challenge: professionalisation of intermediaries
Level 1:
On demand assistance
Passive role; the telecentre only reacts to user’s demand of help.
Level 2:
Level 1 + Training
Provider of digital literacy training, the telecentre can also look
for/attract the users and give a social orientation to his/her
intervention.
Level 3:
Provider of social inclusion services, the telecentre promotes the
Level 2+ User empowerment
digital autonomy of the users and their achievement of personal
goals taking advantage of the many resources available at the
Information Society
Level 4:
Provider of community service-learning, the telecentre promotes the
Level 3 + Active participation in critical use of ICT and the engagement of the users with their local
community
communities/social belonging groups through their active
participation of community/social projects.
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

10. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Organising Digital
literacy workshops
Digital Video
Facilitating job seeking
DL for people with disability
Digital Photography
Managing projects
and funds
OpenOffice
Foreign languages
DL for migrants
GNU/Linux
Ubuntu
Web 2.0
Starting up an online centre
DL for older people
Exchanging good practices
with other countries
DL for people living
in rural areas
DL for young people
Volunteering in
online centres
Resources to support
facilitation task
Blogs
Working in a network
Windows
Gender issues
Gimp
Online procedures for
bureaucratic issues
Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013
DL for children
Dreamweaver

11. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
The eFacilitator profile
The profile is closer to social work than ICT teaching
Relevance of easy, low level ICT (Internet, social media, chat)
High demand for target group knowledge, motivation
High demand for job skills knowledge
Innovation: Combination of ICT + Job skills + community building
Taking advantage of PIC/library/etc. infrastructure
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

12. This project has been funded with support from the European Commission. This publication
[communication] reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Outlook
Challenge: Recognition of profiles
Ongoing in six European countries
Vocational or higher education pathway?
Challenge: labour market studies
Challenge: provide sustainability and quality, approach:
further professionalization by knowledge management
(“Academy”)
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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013