Effective Communication Skills

What is Communication?
Communication is the transmission of an idea or feeling so that the
sender and receiver share the same understanding.
Communication is not a mysterious process.Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred toIt takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.

Communication…
 The word communication is derived from the latin word
“Communis or
“Communicare” which means to make common.
 Communication in simple terms can be understood as
the exchange of information.

The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

Types of Communication
One-way communication
 In this type of communication information is transferred to
only, from the sender to the receiver.
 There isn’t any opportunity for the receiver to give
feedback to the sender.

Two Way Communication
 It is a form of transmission in
which both parties involved
transmit information.
 When the receiver gets the
message, they send back a
response.

One Two Many
 It is a type of group communication
where information is addressed
to a group of destination.

Components of Communication
Verbal Communication
It is further divided into oral and written
communication.
 The oral communication refers to the spoken words
in
the communication process over the phone or on the
voice chat over the Internet.
 Written communication can be either via mail, or
email and it depends on the style of writing,
vocabulary used, grammar, clarity and precision of
language.

Non Verbal Communication
 Non-verbal communication includes
facial expressions, eye contact,
tone of voice, body posture and
motions, and positioning within
groups. It may also include the
way we wear our clothes or the
silence we keep.

Barriers to communication
 Anything that interferes with the transfer of intended
information from a sender to a receiver.
 The external/internal forces may affect the
effectiveness of communication by acting upon any or
all of the basic elements of communication
act/process and the sender and receiver channel.

Barriers to communication
 Noise
 Inappropriate medium
 Assumptions/Misconceptions
 Emotions
 Language differences
 Cultural differences
 Poor listening skills
 Distractions

Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Steps to Effective Listening:
 Hearing
 Interpretation
 Evaluation
 Respond

Tips to become a better listener
 Don’t talk – listen.
 Don’t jump to conclusions.
 Listen between the lines.
 Ask questions/paraphrase.
 Don’t get distracted by the environment.
 Keep an open mind.
 Be willing to listen to someone else’s point of view and
ideas.
 Provide feedback.
 Take advantage of your brain power.

Characteristics of successful
communication
 Clarity
 Conciseness
 Concreteness
 Correctness
 Coherent
 Complete
 Courteous

Proxemics
 It is the nonverbal study of space and distance.
 The amount of distance we need and the amount of
space we perceive as belonging to us is influenced by
a number of factors including social norms, situational
factors, personality characteristics, and level of
familiarity.

Distance zone
1. Intimate distance- no more than 18 inches apart mom
and baby.
2. Personal Distance- 18 inches to 4 feet Casual and
personal conversations.
3. Social distance- 4-12 feet impersonal, business, social
gatherings.
4. Public distance- More than 12 feet Public speaking

Questions