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ppt on Communication Skills

  1. Effective Communication Skills
  2. What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process.Communication is not a mysterious process. It takes place when the ideas from your mind are transferred toIt takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.
  3. Communication…  The word communication is derived from the latin word “Communis or “Communicare” which means to make common.  Communication in simple terms can be understood as the exchange of information.
  4. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  5. Types of Communication One-way communication  In this type of communication information is transferred to only, from the sender to the receiver.  There isn’t any opportunity for the receiver to give feedback to the sender.
  6. Two Way Communication  It is a form of transmission in which both parties involved transmit information.  When the receiver gets the message, they send back a response.
  7. One Two Many  It is a type of group communication where information is addressed to a group of destination.
  8. Components of Communication Verbal Communication It is further divided into oral and written communication.  The oral communication refers to the spoken words in the communication process over the phone or on the voice chat over the Internet.  Written communication can be either via mail, or email and it depends on the style of writing, vocabulary used, grammar, clarity and precision of language.
  9. Non Verbal Communication  Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep.
  10. Barriers to communication  Anything that interferes with the transfer of intended information from a sender to a receiver.  The external/internal forces may affect the effectiveness of communication by acting upon any or all of the basic elements of communication act/process and the sender and receiver channel.
  11. Barriers to communication  Noise  Inappropriate medium  Assumptions/Misconceptions  Emotions  Language differences  Cultural differences  Poor listening skills  Distractions
  12. Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages. Steps to Effective Listening:  Hearing  Interpretation  Evaluation  Respond
  13. Tips to become a better listener  Don’t talk – listen.  Don’t jump to conclusions.  Listen between the lines.  Ask questions/paraphrase.  Don’t get distracted by the environment.  Keep an open mind.  Be willing to listen to someone else’s point of view and ideas.  Provide feedback.  Take advantage of your brain power.
  14. Characteristics of successful communication  Clarity  Conciseness  Concreteness  Correctness  Coherent  Complete  Courteous
  15. Proxemics  It is the nonverbal study of space and distance.  The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics, and level of familiarity.
  16. Distance zone 1. Intimate distance- no more than 18 inches apart mom and baby. 2. Personal Distance- 18 inches to 4 feet Casual and personal conversations. 3. Social distance- 4-12 feet impersonal, business, social gatherings. 4. Public distance- More than 12 feet Public speaking
  17. Questions