Findings of Symantec's 2010 State of the Data Center study. Now in its third year, the study found that mid-sized enterprises (2,000 to 9,999 employees) are more likely to adopt cutting-edge technologies such as cloud computing, deduplication, replication, storage virtualization, and continuous data protection than small or large enterprises to reduce IT costs and manage increasing complexity.
2. Methodology
• Applied Research performed survey
• November 2009
• 1,780 worldwide enterprises
– Small enterprises(1,000-1,999 employees)
– Mid-sized enterprises (2,000-9,999 employees)
– Large enterprises(10,000+ employees)
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 2
3. Key findings
• Mid-size enterprises leading the way
• Data center getting more complex and harder to manage
• Security, backup and recovery, and continuous data
protection key initiatives in 2010.
• Staffing and budgets remain tight
• Disaster recovery plans vulnerable
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4. Mid-sized enterprises leading the way
• Faster to adopt new technologies
• More intense data center than large enterprises
– More expect major changes in 2010
– Focusing on staff more, growing training budget faster
– More applications
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6. Data center complexity
• One third say too many apps, data center too complex
• Half finding SLAs more/much more difficult and costly to meet
• Two thirds listed 10 or more key initiatives
• Half expect significant changes for 2010
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7. Important Initiatives
• Most important initiatives in 2010:
– Security (83%)
– Backup and recovery (79%)
– Continuous data protection (76%)
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8. Staffing remains tight
• Half of all enterprises are somewhat/extremely understaffed
– Networking, virtualization and security the most understaffed
• Biggest issues: Budget and finding qualified applicants
• 76% have the same or more open job requisitions this year
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9. Disaster recovery plan issues
• Confidence in plan: 80%
• One third have a plan that is undocumented or needs work
• Not covered in existing plan?
– Cloud computing initiatives (41%)
– Remote offices (28%)
– Virtual servers (23%)
• One-third of enterprises
haven’t re-evaluated DR
plan in the last 12 months.
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10. Symantec’s recommendations
• Solutions that support the heterogeneous data center.
• Deploy deduplication closer to the information source to
eliminate redundant data and reduce storage and network
costs.
• Stop buying storage by managing storage in a way that
leverages new technology adoption
• Improve disaster recovery testing by evaluating and
implementing testing methods which are non-disruptive.
• Deploy a single, unified platform for physical and virtual
machine protection to simplify information management.
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11. Full slide deck (all questions)
APPENDIX
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 11
12. Methodology
• Applied Research performed survey
• November 2009
• 1,780 worldwide enterprises
– Small (1,000-2,500 employees)
– Mid (2,500-5,000 employees)
– Large (10,000+ employees)
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13. Global distribution
2010
Country Sample
United States 513 29.8%
Japan 150 8.4%
China 120 6.7%
Germany 120 6.7%
United Kingdom 100 5.6%
France 95 5.3%
Italy 75 4.2%
India 50 2.8%
Spain 50 2.8%
South Korea 50 2.8%
Canada 50 2.8%
Brazil 49 2.8%
Mexico 35 2.0%
Australia 50 2.8%
Malaysia 50 2.8%
Russia 45 2.5%
Singapore 30 1.7%
Netherlands 28 1.6%
Indonesia 20 1.1%
Thailand 20 1.1%
Philippines 20 1.1%
Nordics 15 0.8%
Poland 15 0.8%
South Africa 10 0.6%
Hungary 10 0.6%
United Arab Emirates 10 0.6%
Total 1780
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15. Company size
Q1: How many employees are in your company
worldwide?
0% 20% 40% 60% 80% 100%
1,000 to 1,999 15%
2,000 to 9,999 23%
10,000 or more 62%
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16. Industries
Q2: In which industry do you work?
0% 10% 20% 30% 40% 50%
Technology 24%
Manufacturing 15%
Financial 8%
Retail 7%
Healthcare 7%
Telecommunications 6%
Education 6%
Other 5%
Transportation 4%
Energy 3%
Public sector 3%
Insurance 3%
Consumer 2%
Automotive 2%
Media 2%
Hospitality 1%
Online 1%
Real estate 1%
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17. Company role
Q3: What is your role within the company?
100%
90%
80%
80%
70%
60%
50%
40%
30%
20%
20%
10%
0%
Work for an IT department Work for a department that oversees IT
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18. Job title
Q4: What is your job title?
0% 20% 40% 60% 80% 100%
22%
IT: VP/SVP
23%
29% 2008
IT: Director 2009
15%
49%
IT: Manager
62%
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19. Number of data centers
Q5: Roughly how many “data centers” does your
organization have?
Median 6 data centers
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20. Tasks performed
Q6: Which of the following, if any, do you do?
Please check all that apply.
0% 20% 40% 60% 80% 100%
76%
Recommend IT products/services purchased for a data center
84%
64%
Supervise employees who work for or on a data center
61%
2008
65%
Authorize expenditures for a data center 2009
52%
57%
Develop budgets for a data center
51%
55%
Approve budgets that include data-center expenditures
41%
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22. General objectives
Q7: What are your key GENERAL data center objectives for
2010?
1 - Absolutely unimportant 2 - Somewhat unimportant 3 - Average 4 - Somewhat important 5 - Absolutely important
100%
90% 19%
30% 27%
37% 36% 37% 37% 33%
80% 43% 43% 42%
54% 15%
70%
60%
34%
33%
50% 39% 32%
38% 37% 36% 35%
40% 37% 35% 35%
30% 28% 4%
26% 32%
20%
20% 22% 23% 22% 22% 30%
14% 17% 18% 19%
10%
8%
3% 3% 3% 3% 5% 5% 4% 5% 5% 6%
0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 3% 1%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 22
23. Changes planned
Q8: How would you characterize the level of changes to
the data center you are planning for 2010?
0% 20% 40% 60% 80% 100%
Significant changes 42%
Minor changes 48%
Virtually no changes 9%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 23
25. Cost-containment strategies
Q10: Which of the following cost-containment strategies is
your data center currently using?
Please select all that apply.
0% 20% 40% 60% 80% 100%
Cross-training IT staff 41%
48%
Increasing automation of routine tasks 44%
44%
Server virtualization/Server consolidation 37%
44%
Storage virtualization 26%
39%
Reducing data center complexity 36%
39%
Standardizing on fewer vendors 17%
37%
Storage resource management and/or storage tiering 24%
36%
Standardizing on cross-platform server/storage tools 12% 2008
35%
Data center consolidation (elimination of entire data centers) 28% 2009
33%
Reducing headcount 24%
31%
Outsourcing discrete IT functions 0%
29%
Chargeback to other business units 13%
27%
Centralizing standard solution stack definition 33%
26%
Private cloud computing 0%
24%
Hybrid cloud computing 0%
22%
Public cloud computing 0%
20%
Other (please specify) 2%
1%
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26. Staffing & Budget
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27. Company IT size
Q11: Roughly how many people work in IT functions
or departments in your organization worldwide?
Median 240 people
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28. Change in IT size
Q12: How does the number of people currently working in
IT functions or departments in your organization
worldwide compare to last year?
0% 20% 40% 60% 80% 100%
More 32%
About the same 49%
Less 19%
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29. Data center staff
Q13: What percent of your company’s IT staff works in
data centers?
Median 30%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 29
30. Change in data center staff
Q14: How does the current percentage of your company's
IT staff working in data centers compare to last year?
0% 20% 40% 60% 80% 100%
More 27%
About the same 60%
Less 13%
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31. Skill sets – Change in size
Q15a: How would you characterize your manpower
capacity for each of the following data center skill sets?
1 - Rapidly shrinking 2 - Slowly shrinking 3 - Staying the same 4 - Slowly growing 5 - Rapidly growing
100%
90% 23% 21% 20% 21%
28% 28% 26% 29%
32%
80% 37%
70%
35% 34% 32%
60%
39% 31%
38% 37% 39%
50% 34%
35%
40%
30% 37%
38% 40%
32% 35%
20% 30% 31% 31% 32%
26%
10%
7%
3% 3% 3% 3% 4% 5% 5% 5%
0% 2%
1% 1% 0% 1% 0% 1% 1% 1% 1% 2%
Security Storage Networking Virtualization Systems Overall Microsoft Clustering Cloud Unix/Linux
management management (entire data computing
center)
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 31
32. Skill sets – Size sufficiency
Q15b: How would you characterize your manpower
capacity for each of the following data center skill sets?
1 - Extremely overstaffed 2 - Somewhat overstaffed 3 - Just right 4 - Somewhat understaffed 5 - Extremely understaffed
100%
13% 12% 14% 12% 13% 12% 11% 10% 12%
16%
90%
80%
29% 28% 24%
32% 31% 29% 29%
70% 32% 29%
34%
60%
50%
40% 52%
49% 47% 51% 53%
47% 48% 47% 49%
30%
45%
20%
10%
8% 8% 9% 11%
5% 8% 7% 7% 8% 7%
0% 1% 1% 1% 2% 2% 1% 3% 1% 1% 2%
Overall Networking Virtualization Security Systems Storage Unix/Linux Cloud Clustering Microsoft
(entire data managementmanagement computing
center)
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33. Data center job requisitions
Q16: How many requisitions for data center jobs does
your company have open worldwide at the moment?
Median 10 requisitions
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34. Data center job requisitions
Q17: How does the current number of requisitions for data
center jobs open in your company worldwide compare to
last year?
0% 10% 20% 30% 40% 50%
More 27%
About the same 49%
Less 24%
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35. Staffing problems
Q18: How big or small is each of the following problems
when your organization is trying to keep its data centers
staffed appropriately?
1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem
100%
10% 10% 9%
17% 14%
90%
18% 14%
80% 22%
25%
70% 30%
60% 36%
39%
50%
43%
40% 37%
35%
30% 22%
18%
20%
15% 15%
10% 12%
15% 18%
6% 9% 9%
0%
Finding adequate budget Finding qualified Staff training Retaining employees Employee retirement
applicants
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36. Productivity problems
Q19: How big or small is each of the following problems
when your organization is trying to obtain the highest
productivity from its data center staff?
1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem
100%
9% 11% 8% 10% 7%
90% 11%
80% 26% 22%
27% 24%
70%
36%
60%
50%
41% 41% 43%
41% 8%
40%
30%
20% 39%
16% 17% 15%
15%
10%
7% 8% 8% 10%
0%
Data centers have too Data centers are Employees' skills tend to Employees' skills do not Other (please specify
many applications to becoming too complex to be too narrow match the needs of their
manage easily manage easily positions
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37. Data center budget
Q20: What is your annual budget for all of your data
centers worldwide?
Median $1,000,000
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 37
38. Data center budget
Q21: What is the percentage change for your data
center budgets over the past two years?
Median 10%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 38
39. Data center budget
Q22: What is the percentage change for your data
center budgets over the next two years?
Median 10%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 39
40. Data center budget
Q23: How have budgets in these specific areas changed
over the past two years?
0% 10% 20% 30% 40% 50%
Applications 19%
Infrastructure 18%
Facilities (i.e. Assets such as a Data Center or Computing room) 14%
IT Service Assurance (i.e. Governance, Disaster Recovery,
12%
Security, Compliance)
Power costs 10%
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41. Data center budget
Q24: How will budgets in these specific areas change over
the next two years?
0% 10% 20% 30% 40% 50%
Applications 15%
Infrastructure 15%
Facilities (i.e. Assets such as a Data Center or Computing room) 10%
IT Service Assurance (i.e. Governance, Disaster Recovery,
10%
Security, Compliance)
Power costs 10%
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42. How are you performing?
Q25: How well do you feel you are doing in each of these
areas?
1 - Extremely poor 2 - Poor 3 - Average 4 - Well 5 - Extremely well
100%
13% 13% 10% 9%
90%
80%
32% 31%
70% 33% 32%
60%
50%
40%
44%
44% 46%
30% 45%
20%
10% 13%
7% 9% 7%
0% 2% 2% 4% 3%
Attending to other projects (e.g., Pursuing strategic initiatives Addressing routine data-center Pursuing innovation/R&D
surprises) operations
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43. Outsourcing
Q26: What methods -- if any -- do you use to augment your
internal staff's capacity in order to accomplish more than
you could on your own? Please select all that apply.
0% 20% 40% 60% 80% 100%
Using outside consultants 57%
Using a managed service provider 41%
Using an IT outsourcing vendor to completely outsource one or
39%
more data center functions
Using an IT outsourcing vendor to co-source one or more data
37%
center functions
Using "infrastructure as a service" for some things 29%
Moving certain applications to "the cloud" (i.e., SaaS) 28%
Using "platform as a service" for some things 17%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 43
44. Outsourcing
Q27a: What factors influenced your decision to consider
using outside consultants?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
90% 20% 20% 16% 18%
21% 22% 21%
26%
80% 40% 42%
70% 31% 28%
30% 27% 28%
60% 37% 30% 33%
5%
50%
26%
40% 28%
30% 32% 33% 34%
30% 27% 36%
31%
30%
20% 29% 12%
12% 11% 10%
11% 12%
10% 8% 8% 9%
11% 9% 12% 11% 8%
3% 4% 7% 6% 5%
0% 2%
Access to Ease staffing Need for 24 Improve Want to Lower Mitigate Other Regulatory Predictability
expertise challenges x 7 coverage service focus on overall cost security risks (please requirements in expenses
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 44
45. Outsourcing
Q27b: What factors influenced your decision to consider
using an IT outsourcing vendor to completely outsource
one ore more data center functions?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
12%
90% 22% 20% 18% 19% 18% 20%
27% 24%
34%
80% 17%
70%
34% 33% 32% 33% 31%
60% 34% 29%
33% 30%
50% 30%
40% 7%
31% 35% 36% 33%
30% 32% 33% 33%
28%
20% 29%
35%
9% 10%
10% 7% 8% 8% 10% 9%
7%
3% 4% 5% 4% 5% 8% 4% 6%
0% 3% 3%
Access to Need for 24 Improve Ease staffing Lower Regulatory Predictability Want to Mitigate Other
expertise x 7 coverage service challenges overall cost requirements in expenses focus on security risks (please
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 45
46. Outsourcing
Q27c: What factors influenced your decision to consider
using an IT outsourcing vendor to co-source one ore more
data center functions?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
12%
90% 22% 23% 22% 22% 24% 21% 20%
29%
34% 15%
80%
70%
32% 31% 31% 31%
60% 35% 32% 29% 26%
32%
50% 30%
7%
40%
30% 30% 32% 32% 36%
30% 30% 33%
30%
20% 29% 41%
10% 10% 12% 10% 9%
6% 9% 8% 9%
5% 4% 4% 4% 6% 4% 6% 8% 4%
0% 2%
Access to Need for 24 Ease staffing Improve Mitigate Predictability Lower Regulatory Want to Other
expertise x 7 coverage challenges service security risks in expenses overall cost requirements focus on (please
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 46
47. Outsourcing
Q27d: What factors influenced your decision to consider
using a managed service provider?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
13%
90% 22% 21% 21% 23% 20% 20% 22%
28%
34%
80% 13%
70%
30% 30% 28% 30% 29% 27%
60% 30% 25%
29%
26%
50%
8%
40%
31% 32% 32% 34%
30% 33% 36% 34%
31% 31%
20% 40%
11% 11% 9% 12%
10% 7% 10% 9% 10%
6% 9%
3% 5% 4% 7% 5% 5% 6% 6%
0%
Access to Need for 24 Improve Mitigate Ease staffing Want to Lower Regulatory Predictability Other
expertise x 7 coverage service security risks challenges focus on overall cost requirements in expenses (please
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 47
48. Outsourcing
Q27e: What factors influenced your decision to consider
moving certain applications to "the cloud" (i.e., SaaS)?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
11%
90% 21% 21% 21% 23% 21%
26% 28% 25%
30%
80% 14%
70%
30% 26%
32% 31% 27% 25%
60% 29%
32% 28% 25%
50%
6%
40%
31%
30% 30% 35%
30% 28% 29% 30% 31%
27%
20% 44%
11%
8% 8% 9% 11% 11%
10% 7% 10% 9%
8% 8% 8% 7% 6% 7% 8% 7% 11%
0%
Need for 24 Lower Access to Improve Ease staffing Predictability Mitigate Want to Regulatory Other
x 7 coverage overall cost expertise service challenges in expenses security risks focus on requirements (please
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 48
49. Outsourcing
Q27f: What factors influenced your decision to consider
using "infrastructure as a service" for some things?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
11%
90% 24% 24% 23% 21% 23%
26% 25% 27% 25%
80% 14%
70%
27% 23%
60% 30% 30% 30% 26% 27% 29% 25%
30%
50%
7%
40%
30% 34%
30% 28% 29% 28% 30% 31% 32%
31%
20% 42%
10%
7% 10% 11% 9% 9% 12%
10% 8% 10%
9% 7% 7% 9% 8% 12% 8%
6% 6%
0%
Need for 24 Lower Ease staffing Want to Access to Mitigate Improve Regulatory Predictability Other
x 7 coverage overall cost challenges focus on expertise security risks service requirements in expenses (please
core levels explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 49
50. Outsourcing
Q27g: What factors influenced your decision to consider
using "platform as a service" for some things?
(Only asked of those who are at least exploring this tactic)
1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor
100%
13%
90% 23% 22% 18%
25% 23% 27% 25%
29% 28%
80% 11%
18%
70%
21%
29% 26% 27% 21% 22% 24% 28%
60% 24%
50%
4%
41%
40%
29% 31% 32% 39%
35%
30% 31% 34% 37%
20% 44%
11% 9% 11%
7% 6% 4% 13% 11% 12%
10%
9% 8% 9% 10% 11% 12%
6% 6% 6%
0%
Need for 24 Improve Access to Mitigate Lower Want to Ease staffing Predictability Regulatory Other
x 7 coverage service expertise security risks overall cost focus on challenges in expenses requirements (please
levels core explain)
business
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 50
51. Outsourcing
Q28a: What kinds of tasks are you (or will you consider)
outsourcing with outside consultants?
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Server maintenance 44%
Backup and recovery 43%
IT service business-continuity 41%
Storage management 40%
Simple, non-strategic applications 38%
Storage virtualization 35%
Server virtualization 35%
Automation of routine tasks 33%
Email archiving 32%
Strategic, mission-critical applications 29%
Other (please specify) 5%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 51
52. Outsourcing
Q28b: What kinds of tasks are you (or will you consider)
outsourcing with an IT outsourcing vendor to completely
outsource one or more data center functions?
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
IT service business-continuity 48%
Backup and recovery 48%
Server maintenance 46%
Storage management 44%
Server virtualization 41%
Email archiving 41%
Storage virtualization 40%
Automation of routine tasks 38%
Simple, non-strategic applications 36%
Strategic, mission-critical applications 35%
Other (please specify) 4%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 52
53. Outsourcing
Q28c: What kinds of tasks are you (or will you consider)
outsourcing with an IT outsourcing vendor to co-source
one or more data center functions?
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Server maintenance 47%
Backup and recovery 46%
Storage management 46%
IT service business-continuity 45%
Storage virtualization 41%
Email archiving 39%
Server virtualization 39%
Automation of routine tasks 38%
Simple, non-strategic applications 38%
Strategic, mission-critical applications 35%
Other (please specify) 4%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 53
54. Outsourcing
Q28d: What kinds of tasks are you (or will you consider)
outsourcing with a managed service provider?
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Backup and recovery 42%
Server maintenance 41%
Email archiving 41%
Storage management 41%
IT service business-continuity 40%
Storage virtualization 38%
Server virtualization 37%
Simple, non-strategic applications 34%
Automation of routine tasks 34%
Strategic, mission-critical applications 32%
Other (please specify) 5%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 54
55. Outsourcing
Q28e: What kinds of tasks are you (or will you consider)
outsourcing by moving certain applications to "the
cloud?"
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Server virtualization 44%
IT service business-continuity 44%
Backup and recovery 41%
Storage management 41%
Storage virtualization 40%
Simple, non-strategic applications 38%
Strategic, mission-critical applications 38%
Server maintenance 37%
Automation of routine tasks 37%
Email archiving 36%
Other (please specify) 5%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 55
56. Outsourcing
Q28f: What kinds of tasks are you (or will you consider)
outsourcing with "infrastructure as a service?"
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Backup and recovery 44%
Server virtualization 40%
Storage management 39%
IT service business-continuity 38%
Server maintenance 38%
Automation of routine tasks 37%
Storage virtualization 35%
Email archiving 34%
Strategic, mission-critical applications 31%
Simple, non-strategic applications 31%
Other (please specify) 10%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 56
57. Outsourcing
Q28g: What kinds of tasks are you (or will you consider)
outsourcing with "platform as a service?"
(Only asked of those who are at least exploring this tactic)
0% 10% 20% 30% 40% 50%
Backup and recovery 45%
Server maintenance 44%
IT service business-continuity 38%
Server virtualization 37%
Automation of routine tasks 37%
Storage management 34%
Storage virtualization 33%
Email archiving 33%
Simple, non-strategic applications 32%
Strategic, mission-critical applications 31%
Other (please specify) 10%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 57
58. Outsourcing impact on satisfaction
Q29: Over the past two years, how do you think the use of
outsourcing has impacted internal users' satisfaction with
the organization's data centers?
0% 20% 40% 60% 80% 100%
5%
Much less satisfied
8%
17%
Less satisfied
19%
2008
48%
Neither more satisfied nor less satisfied 2009
40%
27%
More satisfied
30%
3%
Much more satisfied
3%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 58
59. Staff training budget
Q30: How has your budget for staff training changed in the
last year?
0% 20% 40% 60% 80% 100%
42%
Increased
33%
39% 2008
Stayed the same 2009
46%
19%
Decreased
21%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 59
60. Staff training budget
Q31: How do you expect your budget for staff training to
change in the next two years?
0% 20% 40% 60% 80% 100%
47%
Increase
38%
34% 2008
Stay the same 2009
47%
20%
Decrease
15%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 60
61. Staff training
Q32: Is the training and development of your staff viewed
as strategic or tactical?
0% 20% 40% 60% 80% 100%
69%
Strategic
71%
2008
2009
31%
Tactical
29%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 61
63. Metrics studied
Q33: Which of the following metrics do you use in the data
center to measure formal service level agreements with
other parts of the organization specifying the level or
nature of IT services expected?
Mark all that apply.
0% 20% 40% 60% 80% 100%
Performance 73%
Uptime 55%
Responsiveness 55%
Data loss 32%
Other (please specify) 2%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 63
64. IT service expectations
Q34: Which best describes how the level of IT service
expected by other parts of the organization is changing?
1 - Falling rapidly 2 - Falling gradually 3 - Neither rising nor falling 4 - Rising gradually 5 - Rising rapidly
100%
5%
13%
90% 23% 21%
28%
80% 33%
24%
70%
60%
46%
47% 40%
50%
40%
40%
51%
30%
20% 27%
26% 29%
17%
10%
7%
3% 3% 6% 5% 5%
0% 0% 0% 0%
Performance Uptime Responsiveness Other (please specify) Data loss
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 64
65. IT service expectations
Q35: Is meeting the service levels demanded by other
parts of the organization becoming easier or difficult?
1 - Much easier/less costly 2 - Easier/less costly 3 - Neither easier nor more difficult
4 - More difficult/costly 5 - Much more difficult/costly
100%
9% 5%
11% 11%
16%
90%
26%
80%
34% 28%
70% 35% 29%
60%
50%
51%
40% 44%
40% 41%
39%
30%
20%
12%
10% 13% 14% 13%
13%
4% 7%
0% 2% 2% 2%
Performance Uptime Responsiveness Data loss Other (please specify)
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 65
66. IT service satisfaction
Q36: Does it seem that the users in other parts of the
company are becoming more or less satisfied with the
level of service received?
1 - Much less satisfied 2 - Less satisfied 3 - Neither more nor less satisfied 4 - More satisfied 5 - Much more satisfied
100% 2% 4%
5% 6% 8%
90%
80% 33% 35% 30% 32%
29%
70%
60%
50%
39% 42% 40% 40%
40% 44%
30%
20%
18% 15%
18% 16% 14%
10%
5% 6% 6% 9%
5%
0%
Performance Other (please specify) Responsiveness Data loss Uptime
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 66
68. Applications supported
Q37: How many applications do you support for your
customers/users?
(Medians shown)
0 10 20 30 40 50
Total apps 46
Off the shelf enterprise applications 10
Custom enterprise applications 10
Off the shelf departmental applications 10
Custom departmental applications 8
SaaS enterprise applications 5
SaaS departmental applications 5
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 68
69. Growth in application use
Q38: How would you characterize the growth rate of each
of these application areas?
1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly
100%
13% 11% 10% 11%
15% 15%
90%
80%
25% 24%
28%
70% 30%
34% 33%
60%
50%
40% 54%
50% 55%
46%
30% 44%
45%
20%
10%
8% 9% 7% 8%
5% 7%
0% 1% 1% 3% 2% 3% 4%
Off the shelf Custom enterprise Custom departmental Off the shelf SaaS enterprise SaaS departmental
enterprise applications applications departmental applications applications
applications applications
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 69
70. Private cloud computing
Q39: What is your involvement with private cloud
computing?
0% 10% 20% 30% 40% 50%
Not being considered 21%
Early discussion stages 25%
Planning 30%
Trial stage 9%
Implementing 11%
Implementation already completed 4%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 70
71. Private cloud computing
Q40: Why are you considering/using private cloud
computing?
0% 20% 40% 60% 80% 100%
Efficiency 53%
Reliability 44%
Reduce capital costs 43%
Reduce operating expenses 41%
Ease staffing issues 36%
Green 36%
Make it easier to add/remove infrastructure 35%
Infinite scalability 32%
Avoid over-provisioning 25%
Other (please specify) 1%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 71
72. Public cloud computing
Q41: What is your involvement with public cloud
computing?
0% 10% 20% 30% 40% 50%
Not being considered 28%
Early discussion stages 23%
Planning 25%
Trial stage 10%
Implementing 9%
Implementation already completed 4%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 72
73. Public cloud computing
Q42: Why are you considering/using public cloud
computing?
0% 20% 40% 60% 80% 100%
Efficiency 47%
Reliability 42%
Reduce capital costs 38%
Reduce operating expenses 38%
Ease staffing issues 35%
Make it easier to add/remove infrastructure 33%
Green 33%
Infinite scalability 32%
Avoid over-provisioning 28%
Other (please specify) 1%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 73
74. Cloud computing growth
Q43: How would you characterize the growth rate of each
of these cloud computing areas over the next 12 months?
1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly
100%
13%
90% 19%
80%
70% 32%
36%
60%
50%
40%
30% 48%
41%
20%
10%
3% 4%
0% 1% 3%
Private cloud computing Public cloud computing
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 74
76. Server types
Q44a: For each of the following types of servers, roughly
how many do you think your organization's data centers
have running worldwide in production?
0 5 10 15 20 25 30
Windows based physical servers 25
Linux based physical servers 12
HP-UX based physical servers 11
IBM-AIX based physical servers 10
Sun Solaris based physical servers 10
Other types of physical servers 10
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 76
77. Server types
Q44b: For each of the following types of servers, roughly
how many do you think your organization's data centers
have running worldwide, not in production?
0 2 4 6 8 10 12
Windows based physical servers 10
HP-UX based physical servers 10
Linux based physical servers 8
Sun Solaris based physical servers 7
Other types of physical servers 7
IBM-AIX based physical servers 6
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 77
78. Server types
Q45: Do you expect the number of each type of server to
decrease, stay the same, or increase in the next 12
months?
1 - Significantly decrease 2 - Somewhat decrease 3 - Stay about the same
4 - Somewhat increase 5 - Significantly increase
100% 4% 4% 3% 4%
7% 6%
90% 14% 13% 10% 8%
23% 22%
80%
70%
60%
61%
61% 62% 70%
50% 44%
52%
40%
30%
20% 15%
13% 13% 17%
12% 10%
10%
12% 9% 8% 9% 8%
7%
0%
Linux based Windows based Sun Solaris based IBM-AIX based HP-UX based Other types of
physical servers
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 78
79. Types of CPU
Q46: What percentage of your organization's servers run
each of these types of CPUs?
0% 20% 40% 60% 80% 100%
Intel 70%
AMD 20%
Other CPUs 10%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 79
80. Types of CPU - Expectations
Q47: Do you expect use of these CPUs to decrease, stay
the same, or increase in the next 12 months?
1 - Significantly shrink 2 - Somewhat shrink 3 - Stay the same 4 - Somewhat grow 5 - Significantly grow
100%
9% 7%
90%
28% 15%
80% 25%
70%
60% 27%
50%
63%
40%
56%
30%
43%
20%
10% 10%
7%
2% 3% 5%
0% 0%
Intel AMD Other CPUs
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 80
81. Server utilization
Q48: Overall, what would you estimate is your
organization's average percent utilization of the capacity of
its data-center servers?
100%
90%
80%
70%
60% 60%
60%
50%
40%
30%
20%
10%
0%
2008 Median 2009 Median
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 81
82. Server consolidation
Q49: Which of the following best describes your data
center's involvement with server consolidation?
0% 10% 20% 30% 40% 50%
13%
Not being considered
17%
19%
Early discussion stages
20%
29%
Planning
30% 2008
2009
11%
Trial stage
10%
23%
Implementing
18%
6%
Implementation already completed
5%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 82
83. Server consolidation
Q50: Which levels of servers are you considering
consolidating? Please mark all that apply.
(Only asked of those who are at least in trial stages for server
consolidation)
0% 20% 40% 60% 80% 100%
39%
Servers in test/development environments
52%
55%
Servers in use that are relatively unimportant
61% 2008
2009
49%
Most of the important servers
44%
25%
Mission-critical servers
20%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 83
84. Server virtualization
Q51: Which of the following describes your data center's
involvement with server virtualization/virtual-machine
technologies?
0% 10% 20% 30% 40% 50%
15%
Not being considered
18%
17%
Early discussion stages
18%
27%
Planning 2008
29%
2009
13%
Trial stage
11%
21%
Implementing
17%
7%
Implementation already completed
7%
DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 84