This document summarizes a research study that analyzed school-based ICT (information and communications technology) policy plans in primary education. The researchers identified three types of ICT policy plans based on the extent they addressed ICT leadership practices of setting direction, developing people, and making the organization work. They also found variety in the processes schools used to create and implement plans, such as supporting ICT training, using data to make decisions, and conducting monitoring activities. The researchers conclude schools should create comprehensive ICT policy plans that address all leadership practices and involve teachers in the planning process, guided by an ICT coordinator with clear leadership responsibilities.

1. School-based ICT policy plans in primary education:
Elements, typologies and underlying processes_1191 505..519
Ruben Vanderlinde, Sara Dexter and Johan van Braak
Ruben Vanderlinde is a research assistant at the Department of Educational Studies, Ghent University, Belgium. His
research focuses on the influence of school level conditions on the integration and implementation of ICT in education.
He is currently finishing his PhD study on school-based ICT policy planning in primary education. Dr Sara Dexter is
an associate professor at the Curry School of Education’s Department of Leadership, Foundations, and Policy at the
University of Virginia, USA. Her research and teaching focuses on the development of effective school leaders,
particularly as it pertains to the effective integration and implementation of ICT. Dr Johan van Braak is professor at
the Department of Educational Studies, Ghent University, Belgium. He coordinates the research group “Innovation
in Compulsory Education.” Address for correspondence: Mr Ruben Vanderlinde, Ghent University, Department of
Educational Studies, Henri Dunantlaan 2, 9000 Ghent, Belgium. Email: Ruben.Vanderlinde@UGent.be
Abstract
Schools are more and more encouraged to write a school-based information and com-
munication technology (ICT) policy plan. In such a plan, a school describes its expecta-
tions, goals, content and actions related to the future role of ICT in teaching and
learning. Although this is encouraged by researchers and policy makers, the literature
on ICT policy plans and ICT policy planning is rather general and underdeveloped. In
this study, the content of school-based ICT policy plans and underlying policy processes
is explored. Data were gathered in 31 primary schools in Flanders: the schools’ ICT
policy plan was submitted to a content analysis, and a semi-structured interview was
administered to the school leader or the ICT coordinator. Using a framework of ICT
leadership practices to guide the analysis (setting direction, developing people and
making the organization work), we identified three types of ICT policy plans: (1) an ICT
policy plan as a vision blueprint, (2) a technical inventory and (3) a comprehensive ICT
policy plan. Although the last type takes into account all ICT leadership practices, we
found a variety of different approaches in the processes used to create and execute such
plans, such as the support of ICT training activities, data-driven decision-making pro-
cesses and monitoring activities.
Practitioner notes
What is already known about this topic
• Different conditions situated on different levels support the integration of ICT in teach-
ing and learning. School-based ICT policy planning is considered as one of the school-
level conditions influencing the integration process.
• School-based ICT policy planning is the underlying school process leading towards the
ICT policy plan.
• ICT leadership must be considered as a school-level property rather than associating it
with any one particular leadership role. ICT leadership is described in terms of the
leadership practices, carried out collectively by the school staff members, of setting
direction, developing people and developing the organization.
British Journal of Educational Technology Vol 43 No 3 2012 505–519
doi:10.1111/j.1467-8535.2011.01191.x
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA. Published by Blackwell Publishing, 9600 Garsington Road, Oxford
OX4 2DQ, UK and 350 Main Street, Malden, MA 02148, USA.

2. What this paper adds
• School-based ICT policy plans contain a broad spectrum of different components,
which can all be organized under the ICT leadership practices of setting direction,
developing people and developing the organization. These categories aid how schools
might analyze the process of creating their ICT policy plans and their content.
• A typology is made of three kinds of school-based ICT policy plans: (1) an ICT policy
plan as a vision blueprint, (2) a technical inventory and (3) a comprehensive ICT
policy plan.
• A comprehensive ICT policy is defined as a policy plan grounded in a vision on edu-
cation and ICT integration with implications for how the school organization should
provide supportive conditions for teachers’ classroom practices and pupils’ learning
activities.
• Different underlying processes are found in schools (eg, data-driven decision making,
teachers’ participation in decision making, monitoring activities) influencing the
content of the school-based ICT policy plan, which are also tied to these categories of
effective leadership practice.
Implications for practice and/or policy
• Schools should elaborate comprehensive ICT policy plans. These plans should reflect
all ICT leadership practices, and as such have the greatest chance of being successful.
• Schools should use specific school data to develop their ICT policy plan; they should
involve all teachers in the process of policy planning managed by an ICT coordinator
with a clear leadership role.
• Policy makers should be aware of the multiplicity of the content of ICT policy plans,
and could make use a broad range of actions to promote the development of ICT policy
plans in schools.
ICT integration
One of the central activities in information and communications technology (ICT) research is the
investigation of conditions that support the integration of ICT into schools (Hew & Brush, 2007).
In this context, many researchers have presented overall frameworks or models illustrating con-
ditions that can have an influence on ICT integration into teaching and learning. These frame-
works are based on literature reviews (eg, Hew & Brush, 2007), qualitative research methods (eg,
Lim, 2002) or quantitative research methods (eg, Vanderlinde & van Braak, 2010a). All the these
frameworks have in common that ICT integration is described from a holistic point of view
influenced by conditions situated on different levels (pupils, teachers, schools, policy makers). A
condition situated on the school level, next to conditions like “ICT infrastructure” or “ICT schools’
support,” that recently gains attention is school-based ICT policy planning. Hew and Brush
(2007) speak about “having a shared vision and ICT policy plan.”
ICT policy planning
ICT policy planning or technology planning exists on different levels (Fishman & Zhang, 2003;
Jones, 2003). Whereas nations, states, districts and schools can all write an ICT policy plan,
which serve as blueprints for how education with ICT should look (Fishman & Zhang, 2003),
their specificity will vary in accordance with the policy level. Recently, from both a research and
policy perspective attention has been paid to ICT policy planning at the school level. Several
authors have argued that working out a school-based ICT policy plan is a crucial step towards
integrating ICT in education (eg, Baylor & Ritchie, 2002; Bryderup & Kowalski, 2002; Tondeur,
506 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

3. Van Keer, van Braak & Valcke, 2008). For instance, Tondeur et al (2008) found that teachers in
schools which have an explicit ICT policy plan that stresses shared goals use educational tech-
nology more regularly in their classroom. Jones (2003) found a relationship between ICT school
policies and changes in the classroom and Gülbahar (2007) found that the process of developing
an ICT policy plan is important for using technology in an efficient and effective manner for
teaching, learning and administrative purposes.
ICT policy planning is considered as the underlying school process leading towards a school-based
ICT policy plan. This conceptualization encompasses what Fishman and Zhang (2003) call a
narrow and deeper definition of ICT policy planning. According to Fishman and Zhang (2003),
a narrow definition of ICT policy planning refers to the outcome or a result in an official docu-
ment. A deeper definition of ICT policy planning refers to the process of developing, revising and
implementing ICT plans in order to guide organizations towards their broader goals. An ICT
policy plan is then a document that describes technical and infrastructure specifications, but
particularly describes the learning objectives for ICT use as well as strategies of its implementa-
tion (including professional development). Such a document needs regular formative evaluations
to ensure that the plan is being met. In this study, a school-based ICT policy plan is defined as a
school document containing different elements of the integration of ICT in education (van Braak,
2003). In an ICT policy plan, the school describes its expectations, goals, content and actions
related to the use of ICT in education (van Braak, 2003).The plan contains strategic elements (eg,
what are the schools’ ambitions?) as well as operational elements (eg, which steps should be taken
to realize these ambitions?). Baylor and Ritchie (2002) state that the content of an ICT policy plan
acts as a blueprint for the sequence of events a school hopes to achieve, describes the overall
philosophy of ICT and explores how ICT would improve teaching and learning.The plan therefore
includes elements such as a vision for using ICT in classrooms, the provision of professional
development, ICT skills expected of teachers and students, ICT curriculum, hardware and soft-
ware to acquire and support, funds to allocate, etc. Furthermore, school improvement literature
draws our attention to several processes that influence the success of ICT policy plans (see also
Vanderlinde, van Braak & Tondeur, 2010). First, an ICT policy plan should be grounded in a
shared vision of teaching and learning on the one hand and ICT integration on the other hand
(Fishman & Pinkard, 2001). The point of departure should thus be the schools’ vision of good
education. Second, an ICT policy plan needs to be frequently updated (Fishman & Pinkard, 2001)
following the monitoring of the implementation of the plan. In other words, an ICT policy plan is
a dynamic document (van Braak, 2003) subject to continuous improvement and revision. Third,
an ICT policy plan should be jointly constructed. ICT policy planning requires collaboration of
teachers during the process of policy planning and decision making (Fishman & Pinkard, 2001).
Fourth, schools need someone that guides them in the process of ICT policy planning, like the
school leader (Hayes, 2007) or the ICT coordinator (Devolder, Vanderlinde, van Braak & Tondeur,
2010).
Specifically, in this study ICT policy planning refers to the underlying school process leading to a
school-based ICT policy plan. While “ICT policy planning” refers to a process dimension, “ICT
policy plan” refers to an outcome or product dimension. Therefore, the process dimension is
described using a verb, and the outcome dimension is indicated as a noun. These two dimensions
are what Fishman and Zhang (2003) defined as narrow (ie, outcome) or deeper (ie, process) ICT
policy plans.
In Flanders, the Dutch-speaking part of Belgium, school-based ICT policy planning is a hot item
on the educational agenda. In 2007, the Flemish Government administered a compulsory ICT
curriculum to primary schools. The ICT curriculum is written in terms of ICT attainment targets
or minimum objectives, which describe the ICT knowledge, skills and attitudes viewed by the
government as necessary for and attainable by all students in compulsory education. The ICT
School-based ICT policy plans in primary education 507
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

4. attainment targets do not focus on technical skills, but emphasize the integrated use of ICT within
the teaching and learning process (Vanderlinde, van Braak & Hermans, 2009). The Flemish
Government expects that schools implement the ICT curriculum into practice and translate the
broadly formulated ICT attainment targets into concrete teaching and learning activities. Within
the context of this ICT curriculum reform, Flemish schools are strongly encouraged to work out
an ICT policy plan. The Flemish Government believes ICT policy planning will facilitate the
process of ICT integration in general and the realization of the ICT curriculum in particular
(Vanderlinde et al, 2009). Moreover, the encouragement of ICT policy planning resulting in an
ICT policy plan fits within a broader governmental movement of stimulating the ‘policy making
capacity of Flemish schools’ (Van Petegem, Devos, Warmoes & Dang Kim, 2006).This means that
educational policy is being decentralized in favor of local school autonomy and responsibility for
educational reform and curriculum implementation.
Although ICT policy planning is encouraged by researchers and policy makers, research on ICT
policy plans and ICT policy planning is rather general and underdeveloped, both from the per-
spective of the ICT integration and the leadership literature. To further our understanding of this
topic, the present study examines—using ICT leadership practices as a lens of analysis—the
content of ICT policy plans in the context of Flemish ICT curriculum reform. The extent of how
ICT leadership practice is associated with specific ICT policy plan characteristics is explored, that
also play out in the processes of the plan’s development at the school. ICT leadership is thus
understood as a necessary precondition for ICT policy planning (Tondeur, Coenders, van Braak,
ten Brummelhuis & Vanderlinde, 2009).
ICT leadership
Dexter (2008) argues that ICT leadership must be considered as a school-level property rather
than being simply associated with a particular leadership role because of the multiple leaders—
such as the school leader or principal, the ICT coordinator and teacher leaders—typically
involved in a school’s ICT leadership. Distributed leadership theory (Spillane, 2006) emphasizes
a similar organization-level way of viewing leadership through focusing on leadership practices,
which encompasses the interactions both among multiple school leaders and between them and
their followers, and altogether how these interactions give shape to, and are shaped by, the
situation (eg, school or organization) itself. In the situation, tools, routines and structures that are
created by leaders in order to accomplish programs or tasks organize the interactions between
leaders and followers (Spillane, 2006). As externalized representations of leaders’ intentions,
such tools, routines and structures serve as an analytic window into the extent of the scope and
aims of leadership practice (Halverson, 2003). An ICT policy plan is an example of such an
artifact and illustrates this study’s outcome dimension, whereas the leaders’ practices for ICT
policy planning and the interactions they engender illustrate its process dimension.
Analysis of research on leaders’ impact on teaching practice and student achievement conclude
that effective leaders employ three broad categories of leadership practices: (1) setting direction,
(2) developing people and (3) making the organization work (Leithwood, Louis, Anderson &
Wahlstrom, 2004; Leithwood & Riehl, 2003, 2005). According to these researchers, the leader-
ship practices for (1) setting direction are about fostering the development of a shared vision,
meaning and organizational goals, involving teachers in decision making. It is about fostering the
acceptance of group goals, where teachers know which procedures they are expected to follow.
The leadership practices associated with (2) developing people include providing well-designed
professional development that models desired knowledge and behaviors. It provides individual-
ized support and encourages data-driven decision making that relates current and desired prac-
tices to student learning goals. The leadership practices associated with (3) making the
organization work include understanding and facilitating the change process and modifying the
508 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

5. use of time and other resources to aid successful change. They also include continuous monitor-
ing and evaluation of progress and needs, building positive relations with school stakeholders and
collaborative processes among staff.
Dexter (2008, 2011) applies these three categories to describe ICT leadership practices in terms of
the elements that affect the level of teachers’ ICT integration. These include attending to (1) the
vision for ICT (eg, Dawson & Rakes, 2003; Flanagan & Jacobsen, 2003; Testerman, Flowers &
Algozzine, 2002); (2) ICT teacher development, including instructional support and professional
community building (eg, Dexter, Seashore & Anderson, 2002; Dexter, Seashore Louis & Ander-
son, 2009; Zhao, Pugh, Sheldon & Byers, 2002); and (3) ICT access and technical aid, and
supportive policies and other conditions (eg, Dexter, Anderson & Ronnkvist, 2002; Zhao & Frank,
2003). We believe that this complete range of ICT leadership practices is a necessary precondition
to create a complete ICT policy plan in a school (Tondeur et al, 2009), and positively influence
relationships among the school staff and the general school climate (Hadjithoma, 2009), and as
such, indirectly affects the integrated use of ICT for teaching and learning.
In this study, we use these three categories of leadership practices to analyze both the outcome
dimensions (ie, the schools’ ICT policy plan) and the process dimensions (ie, the leadership
practices that encourage interactions among ICT leaders and the teachers who integrate ICT).
This way we can infer the intentions of the ICT leaders and the scope and aims of their ICT
leadership practices. This analysis scheme also allows for discussing the quality of leadership
practices for ICT policy planning and ICT plans in the same terms as many general leadership
studies.
Purpose
In this exploratory study, we aim to use ICT leadership practices to examine the content of
school-based ICT policy plans in primary education. The main questions in this study concern (1)
how the three categories of ICT leadership practices (setting direction, developing people and
developing the organization) are represented in ICT policy plans, and (2) whether it’s possible to
identify different types of ICT policy plans. Furthermore, we also aim (3) to examine the devel-
opmental process underlying the actual content of the school-based ICT policy plan. The first and
second research questions have a clear focus on the outcome dimension (the ICT policy plan as a
product), while the third research question has a focus on the process dimension (ICT policy
planning).
Procedure and method
Together with the introduction of the ICT attainment targets in primary education, a survey
study (Vanderlinde & van Braak, 2010b) was carried out in 62 Flemish primary schools to
examine teachers’ perceptions of the new ICT curriculum. The 62 schools included are repre-
sentative of province and educational network or umbrella organization. Of these, 40 schools
were selected and invited to participate in the study on ICT policy plans. These schools were
selected as they had the highest aggregated score on the measurement scale “Schools’ ICT vision
and policy” (see Vanderlinde & van Braak, 2010a). This scale assesses the extent to which a
school has a clear vision on the place of ICT in education, and the extent to which a school has a
policy and policy plan concerning the integration of ICT in education. Of the 40 schools, 31
schools agreed to participate in this study. Staff turnover and alternative research commitments
were the main reasons for the non participation of the other nine schools.
The ICT policy plans were collected from the remaining 31 primary schools and submitted to a
comparative document analysis. This is a systematic procedure for reviewing documents in order
to elicit meaning, gain deeper understanding and develop empirical knowledge (Bowen, 2009).
School-based ICT policy plans in primary education 509
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

6. Given the exploratory nature of this study, the initial coding scheme was adapted several times
during the analysis. In addition, a semi-structured interview was administered to the person with
the final responsibility for the ICT policy plan in order to gather information about the underlying
processes of the policy plan development (eg, teacher involvement, time span of the policy plan,
etc.). Overall, 26 ICT coordinators, four school leaders and one person who combine both posi-
tions were interviewed.The combination of a content analysis and an in-depth interview with the
ICT coordinator is important from a triangulation methodological point of view when conduct-
ing document or content analysis (Hodder, 1994).
Constant comparative analysis (Kelchtermans, 1994) was used for the data analysis. For all
schools (cases), the coded ICT policy plans and interview protocols were systematically compared
for similarities, differences and recurring patterns. A structured coding scheme was used for the
analysis containing three main coding areas. The first set of codes focused on the background
information of the school and the interviewees. The next set of code contained content elements
of the ICT policy plan and the third set of codes contained the ICT leadership practices. All
interpretations were discussed among the researchers in order to safeguard the validity of the
interpretative data. NVivo 8.0 (QSR International) was used for the qualitative data analysis.
Results of this study are presented in two main sections. First, we present results on the content
of the ICT policy plans, secondly the results on the underlying processes. Results on the content
analysis are mainly based on the document analysis; results on the underlying processes are
mainly based on the semi-structured interviews. Based on our distinction between “ICT policy
plan as a result” and “ICT policy planning as a process,” the first section has a focus on the
outcome dimension; the second section on the process dimension.
Findings: Content and typology
Schools without an ICT policy plan
Although all schools were selected on the basis of their score on a specific measurement scale
assessing their ICT vision and policy, we found that of the 31 schools, six did not have an ICT
policy plan and 25 schools did. Not surprisingly, the six schools without an ICT policy plan were
also the schools with the lowest score on the selection variable “Schools’ ICT vision and policy.”
An analysis of the interview data of these schools revealed that three schools had already started
the ICT policy planning process. This means that these three schools previously had team meet-
ings to discuss how the school would elaborate their school-based ICT policy plan, which indi-
vidual should be mandated for this process and what the ICT policy plan should contain. These
schools had started the process of ICT policy planning following the advice of the school inspec-
torate. Two ICT coordinators testify:
Last year the school inspectorate evaluated us. They were very positive about the way we use ICT in the
classrooms, and about my work as an ICT coordinator. On the other hand, they advised me to translate
everything in an ICT policy plan, that was the only remark they had (CT coordinator—School 57).
The other ICT coordinator was more skeptical about the school inspectorates’ advice to work out
an ICT policy plan:
To be honest, I don’t understand them (the school inspectorate). We do a lot of good things with ICT with our
kids in the different classrooms. We are a school supporting ICT integration in education, and now, suddenly,
everything has to be put on paper. Why? I really don’t know ... But we don’t have an option, so we will put
everything on paper (ICT coordinator—School 30).
While of the six schools without an ICT policy plan, three schools had already started the process
of ICT policy planning, the three other schools had no intention of creating an ICT policy plan.
The main arguments for not doing so were a lack of time and a lack of governmental pressure. An
ICT coordinator of one of these schools argues:
510 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

7. As long as having an ICT policy plan isn’t forced by the government or school inspectorate, we don’t do it
(ICT coordinator—School 58).
Schools with an ICT policy plan
A content analysis was carried out on the ICT policy plans of the remaining 25 schools. In the first
step, we clustered—based on the constant comparative data analysis of the interpretative codes as
described above—all elements described in the different ICT policy plans into three categories of
ICT leadership practices and then further differentiated the elements into 15 subcategories. All
elements placed under these categories were discussed between the researchers to improve
content validity. These subcategories are shown in Table 1 and outlined below.
When it comes to (1) setting direction, we found three subcategories of an ICT plan’s
elements that might foster shared goals and meanings for the role of ICT among the school
staff:
Table 1: Content of the ICT policy plans: Listing per school and type of ICT policy plan
Category of ICT leadership
practice/content ICT
policy plans
Typology of ICT policy plan
Vision blueprint
(6 schools)
Technical inventory
(3 schools)
Comprehensive ICT policy
plan (16 schools)
Listing per school*
1. Setting direction
1.a. General vision on
education
6, 21 5, 7, 11, 26, 31, 36, 39, 49, 50,
51, 59
1.b. Vision on ICT in
education
6, 21 5, 7, 11, 14, 26, 31, 32, 36, 38,
39, 46, 47, 49, 50, 51, 59
1.c. Description ICT-
enriched activities
12, 23, 24, 56 5, 7, 11, 14, 31, 32, 36, 38, 47,
49, 51, 59
2. Developing people
2.a. ICT professional
development
5, 7, 11, 14, 26, 31, 32, 36, 39,
46, 49, 50, 51, 59
2.b. External ICT training
activities
7, 32, 46, 47, 51, 59
2.c. ICT support for
teachers
7, 11, 36, 38, 51, 59
3. Developing organization
3.a. Descriptions of
hardware
20, 40, 55 7, 11, 14, 26, 31, 32, 38, 39,
47, 50, 51, 59
3.b. Descriptions of
software
20, 40, 55 7, 11, 14, 26, 36, 31, 32, 38,
39, 47, 50, 51, 59
3.c. Safe use of the Internet 5, 14, 38
3.d. Job description ICT
coordinator
20 5, 7, 11, 14, 26, 31, 32, 36, 38,
39, 47, 50, 51, 59
3.e. Role school network 5, 7, 14, 32, 38, 50, 51
3.f. School website 55 26, 38, 49, 51
3.g. ICT steering committee 26, 46, 49, 59
3.h. Collaboration other
organizations
5, 7, 11, 14, 31, 32, 36, 46, 47,
51, 59
3.i. ICT budget plan 20 7, 32, 26, 47, 49, 59
3.j. ICT code of behavior 14, 38, 51, 59
*Numbers in the table refer to the school number of the initial teacher sample (n = 62).
School-based ICT policy plans in primary education 511
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

8. a. A description of the schools’ vision on education as well as teaching and learning;
b. A general description of the place for ICT in teaching and learning;
c. A detailed overview of the ICT activities schools want to organize with their pupils in the
different classrooms or teaching grades.
For the ICT leadership practices concerning (2) the development of people, we found three
subcategories that would increase the opportunities for school staff members to learn about ICT:
a. ICT professional development activities organized within the school for teachers;
b. Description of training courses teachers will attend externally;
c. ICT support (technical and educational) for teachers.
For ICT leadership practices that (3) develop the organization, we found content referring to a
broad spectrum of features related to the organization that potentially increase enabling condi-
tions for and remove barriers to the use of ICT, such as
a. Descriptions of in-house hardware;
b. Descriptions of in-house software;
c. Guidelines concerning the safe use of the Internet;
d. The job description of the school’s ICT coordinator;
e. The role of the school network in ICT policy planning;
f. Descriptions of the role of the school’s website;
g. Composition and setting of tasks of the ICT steering committee;
h. Collaboration with other organizations;
i. The school’s ICT budget plan;
j. An ICT code of behavior for teachers and pupils.
Table 2 presents these subcategories more in depth by presenting specific contents found in the
studied ICT policy plans. This table is based on the concrete content found in the policy plans, and
provided by the NVivo data analysis program.
In the second step, we looked for patterns within the 25 ICT policy plans and identified three types
of ICT policy plans (seeTable 1): six ICT policy plans only paid attention to issues related to setting
direction, three ICT policy plans only stressed issues related to developing the organization and 16
ICT policy plans referred to all three of the categories of ICT leadership practices.
In the final step, we combined this typology of ICT policy plans with the content we found in the
first step of our analysis. Table 1 shows the type of plan together with the content of the different
schools’ ICT policy plans classified by the subcategories of ICT leadership practices.
The first category of ICT policy plans (n = 6) is labeled as “an ICT policy plan as a vision blue-
print,” because it only emphasizes the first category of ICT leadership practices (seeTable 1). Such
an ICT policy plan only presents a description of the schools’ general vision on education and ICT
integration. These plans are mostly short documents (one or two pages), and are seen as blue-
prints for how education with ICT should look. Schools which have developed “an ICT policy plan
as a vision blueprint” state that they do not feel the need to spend time working out a more
elaborated ICT policy plan. One school leader argues:
I don’t like comprehensive policy plans. Therefore, our ICT policy plan is rather concise and only describes
our vision on ICT. I felt that it was important to express our engagement when it comes to ICT integration
stating that our school will prepare children for the knowledge based society by using all kinds of new media
and information and communication technologies (School leader—School 21).
The second type of ICT policy plan (n = 3) is described as “a technical inventory.” Schools which
have developed such a plan only present issues related to developing the organization in that most
simply presented descriptions of hardware and software (see Table 1). This limited discussion of
512 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

9. Table 2: Illustrations of content per subcategory
Category of ICT leadership
practice/content ICT policy plans Illustrations of content for the subcategories
1. Setting direction
1.a. General vision on
education
eg, Preparing students for a knowledge-based society, promoting
self-regulated learning, promoting digital literacy in education,
promoting pupil-centered education.
1.b. Vision on ICT in
education
eg, ICT as a means to achieve teaching objectives, ICT as a mean to
develop pupils’ communication skills, descriptions of the influences of
the new ICT curriculum on teaching and learning activities.
1.c. Description
ICT-enriched
activities
Detailed overviews of the ICT activities schools want to organize with
their pupils in the different classrooms or teaching grades.
2. Developing people
2.a. ICT professional
development
Descriptions of a broad range of ICT professional development activities
organized within the school for teachers, mostly initiated by the
schools’ ICT coordinator.
2.b. External ICT training
activities
Descriptions of specific ICT in-service teacher-training courses, both
technical (eg, PowerPoint courses, software application trainings) and
didactical (eg, how to use an interactive white board in the classroom)
2.c. ICT support for
teachers
Information about the organization of technical (what to do and who to
contact when encountering these problems?), and educational support
(from the ICT coordinator, from colleagues, etc.) for teachers.
3. Developing organization
3.a. Descriptions of
hardware
eg, Number of computers (with or without Internet connection),
equipment of the computer classroom, digital white boards, security of
the ICT infrastructure, other ICT equipment (eg, digital cameras).
3.b. Descriptions of
software
eg, Educational software packages, the use of instructional website or
web quests, web sharing for teachers, descriptions of the available
software.
3.c. Safe use of the
Internet
Enumeration of guidelines for pupils to make safe use of the Internet (eg,
do not give any personal information during chat sessions, watch out
when using a webcam), violating and discriminating communication.
3.d. Job description ICT
coordinator
eg, Responsible for the schools’ ICT policy plan, organization of
school-based ICT training courses for teachers, maintenance of the
schools’ computer infrastructure.
3.e. Role school network eg, Joint buying of computer infrastructure, common server use,
collaboration meetings for ICT coordinators of different schools.
3.f. School website eg, Content of the school website, weblogs of classrooms, communication
with parents, update of the website, documents placed on the school
website.
3.g. ICT steering
committee
Composition (eg, teachers, parents, IT experts) and responsibilities of the
steering committee (eg, website support, technical support, network
maintenance, IT fundraising)
3.h. Collaboration other
organizations
eg, Teacher training institutions (traineeship), secondary schools in the
neighborhood (school computer classroom), IT companies (network
maintenance).
3.i. ICT budget plan eg, Allocation of the schools’ budget to purchase hardware and software,
spreadsheet files of the phased buying of ICT equipment, fundraising
activities.
3.j. ICT code of behavior Guidelines for teachers (how to make safe use of the Internet, web
sharing, web space on the server, use of the schools’ email address,
information for the schools’ website), guidelines for pupils (see 3c).
School-based ICT policy plans in primary education 513
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

10. leadership practices to make the organization work for ICT thus leaves out the key issues of
providing teachers with technical and instructional support and establishing a shared vision. An
ICT coordinator explains:
Actually, our ICT policy plan does not contain new information. We’ve just put on paper our hardware
infrastructure and what kind of software packages we use in the classrooms (ICT coordinator—School 55).
The last category (n = 16) is labeled as “a comprehensive ICT policy plan.” These ICT policy plans
are grounded in a vision of education and ICT integration, and address the capacity of the school
as an organization to support the development of teachers’ classroom practices and pupils’
learning activities. As such, they stress all three categories of ICT leadership practices (see
Table 1). Only this last type pays attention to both strategic and operational elements. As illus-
trated below, schools have different reasons for working out a comprehensive ICT policy plan,
reporting that both external forces (ie, the school inspectorate) and internal school improvement
goals influence this process:
Since ICT is compulsory in the primary school’s curriculum, there will be a formal evaluation by the
inspectorate. And then, we will be able to prove we are working on ICT integration in education, and we will
be able to show that we can put the ICT curriculum into practice (ICT coordinator—School 32).
ICT is at the top of our reform agenda. Working out an ICT policy plan with all my teachers was impor-
tant because I feel we need a shared vision and we need to do it together (School leader—School 59).
In these 16 schools, most of the ICT policy plans were single documents (n = 12), others were
integrated in a more general school improvement document (n = 4). The average length of the
ICT policy plans was 28 pages, with a minimum of seven pages and a maximum of 107 pages.
The differences between schools in terms of the length of their ICT policy plans are shown in
Table 1. For instance, schools 51 and 7 have the most categories of the content analysis noted
in their ICT policy plan, and were also the two schools with the longest ICT policy plan. In
contrast, the ICT policy plans of schools 46 and 49 were rather short, containing fewer content
areas. All 16 comprehensive ICT policy plans present a vision of ICT integration (category 1.b),
and almost all of them present ideas about ICT professional development (category 2.a.), hard-
ware and software specifications (categories 3.a and 3.b), and a job description of the ICT coor-
dinator (3.d). These schools were least likely to discuss the role of the school’s website (3.f)
or the ICT steering committee (3.g). Categories mentioned here refer to the categories (ICT
leadership and 16 subcategories) presented in Table 1 and Table 2. The average number of sub-
categories of content within the plans of these 16 schools was 8.75, with a median of 8.5 and
a mode of 7.
While the ICT coordinators’ task description (category 3.d) was present in 14 of the ICT policy
plans, they differed in terms of how comprehensive that information was. For example, schools
14, 26, 38, 39 and 47 presented a detailed list of all tasks the schools’ ICT coordinator was to
fulfill (eg, maintenance of computer infrastructure, technical support for teachers). Other
schools (ie, 5, 7, 11, 31, 32, 36, 50, 51 and 59) presented a more general mandate, such as
being responsible for the schools’ ICT policy or the implementation of the Flemish ICT curricu-
lum. In this latter category, the more broad mandates describe the ICT coordinator as a ‘change
agent’ in the school. Interestingly, ICT coordinators with such a mandate situated themselves in
a middle management position in their primary schools as the following two quotations
illustrate:
I’m like the assistant school leader. (ICT coordinator—School 11).
I’m a policy advisor. I see myself as being on the same level as our school leader (ICT coordinator—School
31).
Conversely, ICT coordinators with a detailed job description list situated themselves at the same
level as the classroom teachers:
514 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

11. I’m equal to the other teachers. I don’t see myself as more important than others (ICT coordinator—School
47).
I think I’m like the other teachers. An ICT coordinator isn’t that important (ICT coordinator—School 14).
Analysis: Processes underlying the creation of comprehensive ICT policy plans
During the interviews, the ICT coordinators and school leaders provided further insight into the
ICT leaders’ concerns during the planning process. In doing so, differences were found between
schools in the processes used to create the ICT policy plans. These differences provide further
insight into the degree to which the ICT policy plans meet the recommendations for effective
leaders attending to an entire range of practices that not only set direction, but also develop
people and make the organization work. Underlying process differences were found in (1) the
amount of teacher involvement in the process of ICT policy planning, (2) the type and extent of
the planned ICT professional development activities, (3) the nature of data-driven decision
making and (4) the attention to monitoring progress during implementation, from which we infer
their attention to the leadership practices of making the organization work. As such, the results
presented in this section focus on ICT policy planning as a process.
Teacher involvement
Similar to the schools without an ICT policy plan, some schools (5, 11 and 14) had worked out an
ICT policy plan just to please the school inspectorate. In these schools, the ICT policy plan was
compiled by the ICT coordinator individually and teachers were not involved. In comparison,
eight schools (7, 31, 36, 38, 47, 50, 51 and 59) involved teachers in the process of ICT policy
planning. Teachers in these schools regularly discussed the content of the ICT policy plan (eg,
during the weekly scheduled team meetings) and the strategic decisions the school must make
(eg, vision on ICT integration, task description of the ICT coordinator). One ICT coordinator
stated how teachers are involved in this process:
If we put something on paper, we always do it with the whole school team so everybody agrees with the
content (ICT coordinator—School 50).
In the other four schools (26, 46, 49 and 59), the structure of an ICT steering committee (see
category 3.g in Table 1) guided coordinated interactions about the ICT policy planning process
among teachers, parents and sometimes information technology engineers. In this context,
teachers and other groups have representative membership and the ICT steering group acts as a
go-between, taking input from the different groups and presenting it to leaders regarding ICT
planning.
Our ICT steering committee has worked out the ICT policy plan of the school. We meet monthly and the
group consists of teachers and parents. I think we are the pivot when it comes to ICT, because we commu-
nicate upstairs to the school leader and the school community, and downstairs to the other teachers (ICT
coordinator—School 26).
Three of the four schools with ICT steering groups (schools 26, 46 and 49) had relatively short
ICT policy plans with most of the content focused on the ICT steering group (ie, their composition,
responsibilities and meetings). An exception to this pattern was school 59, which also detailed
most of the other subcategories. This school was the only one to use an online planning tool to
create their ICT policy plan development, as described below.
Professional development
We found that the overall content of the “developing people” leadership practice is rather weakly
elaborated in most of the ICT policy plans, especially when compared to the other two leadership
categories. This means that all comprehensive ICT policy plans presented issues concerning
teachers’ ICT professional development (see Table 1, category 2.a), but do this by describing
School-based ICT policy plans in primary education 515
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

12. general ideas about ICT training (eg, we will assess teachers’ ICT training needs, the ICT coordi-
nator will organize ICT training courses), by presenting basic assumptions (eg, ICT professional
development needs to be school based), or by presenting basic ICT competencies teachers need to
possess. Among the 16 schools, only four (schools 7, 31, 51 and 59) formulated concrete actions
for “developing people.” These were the four schools that collected school-based data by admin-
istrating a teacher survey to guide their policy development (see below). In three of these four
schools (the fourth school, 59, used the online tool pICTos), the surveys assessed teachers’ ICT
competencies or teachers’ ICT training needs, paying attention to technical and didactical
aspects. Based on this school-specific data, the three schools formulated clear actions concerning
teachers’ ICT professional development. First, actions are presented as an overview of external
ICT training that teachers will attend (category 2.b), or internal ICT training the ICT coordinator
will organize (category 2.a and 2.c). Second, some actions are concerned with the establishment
of an ICT professional community (category 2.c) and stress the importance of ICT peer support,
ICT peer coaching or ICT open classroom door policy. One of the ICT coordinators of these schools
illustrates this point of view:
What’s of interest for one individual teacher is usually of interest for all teachers. So, when teachers have
questions or problems with ICT, we try to handle and fix it as a team (ICT coordinator—School 7).
Data-driven decision making
Four schools (7, 31, 51 and 59) based the content of their ICT policy plans on specific data that
have been collected with the teachers. In these schools the teachers were involved in the process
of ICT policy planning (see above). Three schools (7, 31 and 51) administrated a teacher survey
as a tool to guide interactions between ICT leaders and teachers and inform their policy develop-
ment; school 59 used the online tool described below to guide them. The teacher survey that was
administrated in the three schools assessed current ICT use by teachers (see category 1.a), teach-
ers’ ICT competencies and their ICT training needs (see categories 2.a and 2.b), and paying
attention to technical aspects as well as didactical aspects.
We first started with our vision and tried to formulate an answer to the question ‘What is it that we want to
realise with our pupils when comes to ICT integration?’ then we studied the new ICT curriculum. To do that,
I made a short survey for the teachers, asking what they already do with ICT and their pupils. These data
were then used to work out our ICT future (School leader—School 51).
The online tool used by school 59 for their ICT policy plan development is called pICTos (Planning
for ICT in Schools) and has been recently developed by order of the Flemish Government. The
main idea behind the tool is to offer schools a platform for the development of their ICT policy plan
within the context of implementing the new ICT curriculum (see Vanderlinde, van Braak &
Tondeur, 2010) for a detailed description of the tool). The tool consists of five different steps: (1)
gaining insight into teachers’ vision on education; (2) making an inventory of the actual use of
ICT; (3) setting ICT priorities; (4) considering new ICT activities; and (5) drawing up an action
plan. Every step is supported by specific software that collects and present school-specific data.
Monitoring activities
Following the previous point, we found that most of the ICT policy plans did not map out the
implementation of the plan. For 10 of the schools, the content of the ICT policy plan suggests that
establishing an ICT policy plan was a “once-off” activity. Only six schools (5, 7, 31, 32, 51 and 59)
paid explicit attention to how the plan would be put into action, including clear actions, deadlines
and expectations concerning how its implementation would be monitored and revised. Most of
these details were related to the specific ICT classroom activities teachers should perform (cat-
egory 1.c) and the ICT professional development activities teachers should receive (categories 2.a
and 2.b). In all six of these schools, the ICT coordinator is seen as a “change agent” (see above)
who potentially has familiarity with the additional leadership practices of evaluating and moni-
516 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

13. toring progress. Additionally, among these six schools were the four that based their policy on
school-specific data (7, 31, 51 and 59). The other ICT plans only presented general information
about monitoring activities, ie, “once a year we will evaluate the ICT policy plan,” or information
about the phased purchase of new hardware and software.
Conclusion and discussion
Given the multitude and complexity of conditions supporting the integration of ICT in teaching
and learning (see ICT integration paragraph), this study explored the leadership practices
involved in the process of ICT policy planning and the ICT policy plan as an outcome of this
process. More concretely, this study analyzed the content of 31 ICT policy plans in primary
schools to better understand the role of an ICT policy plan when implementing ICT for teaching
and learning in education. By applying three categories of recommended ICT leadership practices
(setting direction, developing people and making the organization work) as an analytic lens, we
identified three types of ICT policy plans: (1) an ICT policy plan as a vision blueprint, (2) an ICT
policy plan as a technical inventory and (3) a comprehensive ICT policy plan. The last type takes
into account all three categories of ICT leadership practices and has been defined as a policy plan
grounded in a vision on education and ICT integration with implications for how the school
organization should provide supportive conditions for teachers’ classroom practices and pupils’
learning activities. Viewing the ICT policy plan as an artifact of the leaders’ understanding of the
activities required to fully support teachers’ integration of ICT in the classroom, the third type of
plan illustrates how leaders are planning for a greater range of functions and responsibilities for
teachers and leaders. It stands to reason that a school that is prepared to carry out aspects of all
three leadership practices is more likely to have leaders who will act on these plans and as a result
may have the greatest chance of being successful with ICT implementation.
Among the schools with a comprehensive plan (outcome dimension), we identified differences in
the underlying processes (process dimension) used to create them. While overall, the ICT policy
plan documents a direction that a school sets for ICT integration, only some schools carried out
the full range of activities regarding what it means to set direction. Only half of these 16 schools
collected the input of teachers and only a handful used data in the creation of the plan. Both of
these leadership practices could foster the development of shared meanings and the acceptance of
group goals. Only six schools created the means to monitor the feasibility of the plans they were
developing. These additional practices related to setting direction often all occurred in the same
school, and always in a school where the ICT coordinator is seen as a leader instead of a helper.
The use of data along with the involvement of teachers in the creation of the policy plan tended
to result in a more complete (eg, greater detail regarding developing people) and a more elaborate
plan (ie, schools with a dozen or more of the 16 subcategories). This indicates that in some
schools, leaders—or leadership teams—have a greater understanding of the variety of ICT lead-
ership practices required for success, and suggests that these leaders may in fact be the ICT
coordinators who are acting as change agents.
This study adds to the research literature by discerning what types of ICT policy plans are
currently being used. It also outlines the relations between underlying policy planning processes,
particularly the relationship between data-driven decision making, monitoring activities and
authorizing the ICT coordinator as a leader. It also has implications for guiding school leadership
practices about policy plan development. These findings extend for practitioners’ recommenda-
tions about distributed leadership practices from the literature into the realm of ICT policy
planning and illustrate key elements of plans as well as key interactions among leaders and
followers leading to their creation. In addition, this research has also implications for policy
makers. Policy makers should do more than just expect schools to have an ICT policy plan.
Possible actions are, for instance, disseminating ICT policy plans, which can be labeled as “good
School-based ICT policy plans in primary education 517
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

14. practices” and relating effective leadership practices to their content and creation, or providing
training sessions for school leaders and ICT coordinators on how to establish school-based ICT
policy plans. Related to this approach is how certain national governments have developed online
tools that schools can use (see Vanderlinde et al, 2010) to support data-driven decision making in
the context of local ICT policy planning (eg, “the pICTos tool” in Flanders, the “Four in Balance”
tool and the “ICT-assessment tool” in the Netherlands, and Becta’s “Self-review framework” in
the UK). Future research is needed to analyze whether or not comprehensive plans created
through the processes we highlight here are more effective in accomplishing their objectives.
References
Baylor, A. L. & Ritchie, D. (2002). What factors facilitate teacher skill, teacher morale, perceived student
learning in technology-using classrooms? Computers & Education, 39, 395–414.
Bowen, G. A. (2009). Document analysis as a qualitative research method. Qualitative Research Journal, 9,
27–40.
Braak, J. van (2003). Opstellen van beleidplannen voor ICT in het onderwijs. [Redacting policy plans for ICT
in education]. ICT en onderwijsvernieuwing, 7, 67–82.
Bryderup, I. M. & Kowalski, K. (2002). The role of local authorities in the integration of ICT in learning.
Journal of Computer Assisted Learning, 18, 470–479.
Dawson, C. & Rakes, G. (2003). The influence of principals’ technology training on the integration of
technology into schools. Journal of Research on Technology in Education, 36, 29–49.
Devolder, A., Vanderlinde, R., Braak, J. van & Tondeur, J. (2010). Identifying multiple roles of ICT coordi-
nators. Computers & Education, 55, 1651–1655.
Dexter, S. (2008). Leadership for IT in schools. In J. Voogt & G. Knezek (Eds), International handbook of
information technology (pp. 543–554). New York: Springer.
Dexter, S. (2011). Instructional leadership practices that structure school technology leadership. Journal of
School Leadership, 21, 1–25.
Dexter, S., Anderson, R. E. & Ronnkvist, A. (2002). Quality technology support: What is it? Who has it? and
what difference does it make? Journal of Educational Computing Research, 26, 287–307.
Dexter, S., Seashore, K. R. & Anderson, R. E. (2002). Contributions of professional community to exemplary
use of ICT. Journal of Computer Assisted Learning, 18, 489–497.
Dexter, S., Seashore Louis, K. R. & Anderson, R. E. (2009). The roles and practices of specialists in teamed
instructional leadership. Journal of School Leadership, 19, 445–465.
Fishman, B. J. & Pinkard, N. (2001). Bringing urban schools into the information age: planning for tech-
nology vs. technology planning. Journal of Educational Computing Research, 25, 63–80.
Fishman, B. J. & Zhang, B. H. (2003). Planning for technology: the link between intentions and use.
Educational Technology, 43, 14–18.
Flanagan, L. & Jacobsen, M. (2003). Technology leadership for the twenty-first century principal. Journal of
Educational Administration, 41, 124–142.
Gülbahar, Y. (2007). Technology planning: a roadmap to successful technology integration in schools.
Computers & Education, 49, 943–956.
Hadjithoma, C. (2009). The role of principal’s leadership style in the implementation of ICT policy. British
Journal of Educational Technology, 42, 311–326.
Halverson, R. (2003). Systems of practice: how leaders use artifacts to create professional community in
schools. Education Policy Analysis Archives, 11. Retrieved May 10, 2005 from http://epaa.asa.edu/epaa/
v11n37/
Hayes, D. N. A. (2007). ICT and learning: lessons from Australian classrooms. Computers & Education, 49,
385–395.
Hew, K. F. & Brush, T. (2007). Integrating technology into K-12 teaching and learning: current knowledge
gaps and recommendations for future research. Educational Technology Research and Development, 55,
223–252.
Hodder, I. (1994). The interpretation of documents and material culture. In N. K. Denzin & Y. S. Lincoln
(Eds), Handbook of qualitative research (pp. 392–402). London/New Delhi: Sage Publications.
Jones, R. M. (2003). Local and national ICT policies. In R. B. Kozma (Ed.), Technology, innovation and
educational change: a global perspective (pp. 163–194). Eugene: ISTE.
Kelchtermans, G. (1994). Biographical methods in the study of teachers’ professional development. In I.
Carlgren, G. Handal & S. Vaage (Eds), Teachers’ minds and actions: research on teachers’ thinking and practice
(pp. 93–108). London: The Falmer Press.
518 British Journal of Educational Technology Vol 43 No 3 2012
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

15. Leithwood, K. A. & Riehl, C. (2003). What we know about successful school leadership. Philadelphia, PA:
Laboratory for Student Success, Temple University. Retrieved April 1, 2011, from http://eric.
uoregon.edu/pdf/whatweknow103.pdf
Leithwood, K. A. & Riehl, C. (2005). What do we already know about successful school leadership? In W. A.
Firestone & C. Riehl (Eds), A new agenda for research in educational leadership (pp. 12–27). New York:
Teachers College Press.
Leithwood, K. A., Louis, K. S., Anderson, S. & Wahlstrom, K. (2004). How leadership influences student
learning: a review of research for the learning from leadership project. New York: Wallace Foundation.
Lim, C. P. (2002). A theoretical framework for the study of ICT in schools: a proposal. British Journal of
Educational Technology, 33, 411–421.
Spillane, J. P. (2006). Distributed leadership. San Francisco, CA: Jossey Bass.
Testerman, J. C., Flowers, C. P. & Algozzine, R. (2002). Basic technology competencies of educational
administrators. Contemporary Education, 72, 58–63.
Tondeur, J., Coenders, A., van Braak, J. , ten Brummelhuis, A. & Vanderlinde, R. (2009). Using online tools
to support technology integration in education. In R. Subramaniam (Ed.), Handbook of research on new
media literacy at the K-12 level: issues and challenges (pp. 437–450). Hershey: IGI Global.
Tondeur, J., Van Keer, H., van Braak, J. & Valcke, M. (2008). ICT integration in the classroom: challenging
the potential of a school policy. Computers and Education, 51, 212–223.
Van Petegem, P., Devos, G., Warmoes, V. & Dang Kim, D. (2006). Development of an instrument for measuring
policymaking capacities of schools. Poster presented at the Annual Meeting of the American Educational
Research Association (AERA), San Francisco.
Vanderlinde, R. & van Braak, J. (2010a). The e-capacity of primary schools: development of a conceptual
model and scale construction from a school improvement perspective. Computers & Education, 55, 541–
553.
Vanderlinde, R. & van Braak, J. (2010b, in press). Teacher perceptions of a new ICT curriculum: defining and
predicting innovation attributes. International Journal of Educational Technology & Society. Manuscript
accepted for publication.
Vanderlinde, R., van Braak, J. & Hermans, R. (2009). Educational technology on a turning point: curricu-
lum implementation in Flanders and challenges for schools. Educational Technology Research & Develop-
ment, 57, 573–584.
Vanderlinde, R., van Braak, J. & Tondeur, J. (2010). Using an online tool to support school-based ICT policy
planning in primary education. Journal of Computer Assisted Learning, 26, 434–447.
Zhao, Y. & Frank, K. A. (2003). Factors affecting technology uses in schools: an ecological perspective.
American Educational Research Journal, 40, 4, 807–840.
Zhao, Y., Pugh, K., Sheldon, S. & Byers, J. L. (2002). Conditions for classroom technology innovations.
Teachers College Record, 104, 482–515.
School-based ICT policy plans in primary education 519
© 2011 The Authors. British Journal of Educational Technology © 2011 BERA.

16. Copyright of British Journal of Educational Technology is the property of Wiley-Blackwell and its content may
not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written
permission. However, users may print, download, or email articles for individual use.