Semester exam quick review

1. Professional Communications

2.  Aggressive tone
 My way or the highway
 Wants to win at all costs
 Nonassertive tone
 Doesn’t talk much
 Backs down
 Hard to read
 Assertive tone
 Direct, but tactful
 Considers location, timing,
intensity, relationships
 Solves problems

3. Always
Be
Clear, Complete
& Concise

4. Respect Diversity
Age
Gender
Ethnicity

5. Why?
Women spend 85% of
consumer $
Older Americans spend
more than $600 billion
each year
32 million people in the
U.S. speak a language
other than English
Women
85%
Seniors
$600 billion
32 million
non-
English

6. How To Promote Diversity
Be open-minded
Be tolerant
Be empathetic

7.  Cover Letter: A Personal Introduction to Employers; Sent with Your
Resume
 Portfolio: A Collection of a Person’s Best Work, Usually in a
Portable Case
 Thank You Note/Follow-Up Letter: Sent after a interview as a
thank you to the interviewer
 References: An individual that serves as the point of contact for
employers seeking to verify or ask questions about a potential
employee’s background, work experience, or work ethic (Not A
Family Member!)
 Networking: developing a variety of personal contacts that can be
tapped for information and tips on job hunting

8.  This is a formal version of your personal
inventory
 Contains
 Identification
 Your objective or job goal
 Education and training
 Work history
 Personal data
 Reference statement

9.  Name
 Address
 Phone number
 Email
 At top
 List name as you want to be called at work

10.  Focus of Résumé
 Part time work?
 Unpaid volunteer?
 Scholarship?
 College acceptance?
 How might you write your objective?

11.  While in high school, it goes at the top
 Later on at the bottom
 Usually when you will graduate
 GPA - if for acceptance or impressive
 Training - what might relate to the job or be
impressive
 What might you list?

12.  Information on each job
 Name, location of business , and dates of
employment
 Responsibilities on job
 If you have never had a paid position, what could
you include?

13.  Activities
 Honors
 Outside interests
 Volunteer work

14.  Available upon request
 Have information with you
 Names of employers
 Check with them in advance to use
 Phone numbers

15.  Ask yourself, “Does it have something to do with
the job or position for which I am interviewing?”
 Examples of inappropriate questions:
 What is your political party?
 Do you go to church regularly?
 Do you drink?
 What is your sexual orientation?
 What is your IQ?
 Do you have a girlfriend/boyfriend?
 How much do you weigh?

16.  Try to tackle the real concern
 Answer briefly and move on
 How would you handle, “Do you have a
boyfriend or girlfriend?”
 What other questions could be difficult for
you?

17. Women Men
• Solid color, conservative suit
• Coordinated blouse
• Moderate shoes (typically
closed toe)
• Limited jewelry
• Neat, professional hairstyle
• Tan or light hosiery
• Sparse make-up & perfume
• Manicured nails
• Portfolio or briefcase
• Solid color, conservative suit
• White long sleeve shirt
• Conservative tie
• Dark socks, professional
shoes
• Very limited jewelry
• Neat, professional hairstyle
• GoVERY easy on the
aftershave
• Neatly trimmed nails
• Portfolio or briefcase

18.  Perfume/Cologne
 Ill-Fitting Clothes
 Athletic Shoes/Sneakers
 RevealingClothing
 Headphones
 Too Much Make-Up
 ExcessiveAccessories
 NoveltyTies
 Wrinkled Clothing

19.  Cell Phone (Leave it in your car!You will
survive for 30 minutes without your phone)
 Gum (Take mints with you instead, and make
sure to finish it before the interview starts)
 Coffee (It only gets in the way and is an
unnecessary prop)

20.  Denotation: The Dictionary Definition of a
Word
 Connotation: The Emotional and Imaginative
Association Surrounding a Word
▪ Example: A dove (peace), Hollywood (fame), Wall Street
(Wealth and Power)
 Plagiarism: The Practice of Taking Someone
Else's Work or Ideas and Passing them Off as
One's Own.

21.  Introduction
 Attention Getter
 Thesis Statement
 Preview
 Body
 3 main points
 Supporting data
 Conclusion
 Restate thesis
 Summarizes main points
 Clinches
Body
Introduction
Conclusion

22.  Speech is written out and read word
for word from the paper
 Write and commit speech to memory,
Memorize word for word
 Use an Outline Only while you are
Presenting your Speech
 Spontaneous or “Off the Cuff," No
Notes Used, Usually a Short Speech
with little or no time for preparation
Manuscript
Memorized
Extemporaneous
Impromptu

23.  Monotone: A Tone in which Words are
Delivered at the Same Rate and Pitch
Without Variation
 Rate: Speed at Which We Speak
 Pitch: Highs and Lows of Your Voice
 Inflection: The Altering of a Speaker’s
Tone or Pitch to Create Emphasis

24.  Volume: Loudness or Softness of Your
Voice
 Articulation: The Crispness, Distinctness,
with Which We Say the Syllable in a
Word
 Pronunciation: Saying the Sounds of a
Word Properly and Stressing the Correct
Syllable

25.  The mode or manner that a speaker uses to
transmit words to an audience.
 Four Types
 Manuscript method
 Memorized method
 Extemporaneous
 Impromptu

26. What Is Persuasive Speaking?
• Induce your
audience to believe
as you do.
• Influence your
audience to cause an
action.
• In order to be
successful, you must
know your audience.

27.  Supportive- friendly; reinforce what they
already accept & strengthen ties with them
 Uncommitted- neutral; members need
information so they can make up their minds

28.  Indifferent- members are often apathetic;
often they are a captive audience (forced
to be in attendance)
 Opposed- hostile towards you; objective
should be to get a fair
hearing
▪ compromise
▪ offer a disclaimer

29.  Logical Appeal- Greek “logos”
 be organized
 offer proof
 Emotional Appeal- Greek “pathos”
 words arouse feeling in audience
 Personal Appeal- Greek “ethos”
 honesty
 competency

30.  Where can I go to find all of Coach Slay’s
PowerPoints?
 http://www.slideshare.net/sws4618
YOU’RE
WELCOME!!