Tom Krieglstein spoke with members from The Entrepreneurs' Organization in Saudi Arabia and the surrounding area on how to better communicate with crappy people.

1. How To
Communicate
With Crappy People
Entrepreneurs’ Organization
Saudi Arabia Chapter
@TomKrieglstein www.SwiftKickHQ.com

2. Humans Are Predictable
Generally
@TomKrieglstein www.SwiftKickHQ.com

3. We All Have
Basically
The Same
Reptilian
Brain

4. Predictable
≠
Easy

5. GALLUP Poll
27%
Highly
Engaged
60%
Not
Engaged13%
Actively
Disengaged
Employee Engagement
@TomKrieglstein www.SwiftKickHQ.com

6. 27%
Highly
Engaged
60%
Not
Engaged
13%
Actively
Disengaged
@TomKrieglstein www.SwiftKickHQ.com

7. Negative Nellies
1. Confront
2..
3..
@TomKrieglstein www.SwiftKickHQ.com

8. Leaders Have
To Deal With
Difficult
People But
Most Suck
At Doing It @TomKrieglstein www.SwiftKickHQ.com

9. 1. People vs Problem
2. Use a Third Point
3. Actually Listen
"I could save myself a lot of wear and tear with people if I just
learned to understand them." - Ralph Ellison
"Be hard on the issue, soft on the person.” - Henry Cloud

10. Curious Mode

11. They
Are
Right
I
Am
Right
We
Agree To
Disagree
At Least I Was Heard
@TomKrieglstein www.SwiftKickHQ.com

12. Think about a time when you confronted a
Negative Nellie in your life (work or personal)
and it went amazingly well.
What was the situation?
What did you do to make it amazing?
What was the final result?

13. Negative Nellies
1. Confront
2.Fire or Keep
3..

14. A B
C
27%
Highly
Engaged
60%
Not
Engaged
13%
Actively
Disengaged
@TomKrieglstein www.SwiftKickHQ.com

15. A A
BC A
A BC
Would you
enthusiastically
rehire this person?
“I’ve never regretted firing
someone, but I’ve regretted
keeping them too long.”

16. Negative Nellies
1. Confront
2.Fire or Keep
3.Fix

17. 1. Build A Plan To Win
2. Check In On The Plan
3. Focus on Intrinsic Motivators
Habits Are Hard To Change

18. We work with organizations that want to
create a Culture of Connection™ that will
ultimately lead to increased engagement,
productivity, and profitability.
Tom Krieglstein
Tom@SwiftKickHQ.com
@TomKrieglstein
www.SwiftKickHQ.com