This talk on structured wiki use was held at the XP2010 conference in Trondheim, Norway on June 3rd, 2010, and again at JavaZone in Oslo, Norway on September 9th, 2010. A video of the talk at Javazone is available here (2nd talk, beginning at 11:20 minutes): https://vimeo.com/album/1685213/video/28614891 This was the abstract for the talks: "The city administration of Oslo, Norway, has recently introduced the Atlassian Confluence enterprise wiki to be a collaborative multi-tool for addressing several of their challenges with internal project management and organizing information. In light of this effort this talk will consider some of the benefits of taking a structured approach when adopting such grass-roots knowledge management tools, and how Confluence in particular is well suited to this type of tasks due to its powerful plugin-framework."

1. Is the grass greener for wiki users?
On using wiki technology as a collaborative multi-tool in project management
XP2010 conference, June 3rd 2010
Svein-Magnus Sørensen
Business Analyst
Twitter: @SveinMagnus
http://slideshare.net/sveinmagnus
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2. Wiki use: A difficult balancing act
Regulated
knowledge-
management
Grass roots
knowledge-
management
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3. 3 advantages of wiki usage
1. Flexibility
• Plugins can support many different activities
• Change is easily implementable, by anyone
http://www.flickr.com/photos/nephiel/2089874718/ Page 3
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4. 2. Wide participation
• Everyone can contribute their own way
• Contributing foster a feeling of ownership
http://www.flickr.com/photos/mrtopf/1541527579/ Page 4
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5. 3. Collective quality control
• Fewer bottlenecks for corrections
• Ownership causes responsibility for quality
http://www.flickr.com/photos/woodsm/3144023101/ Page 5
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6. Case study:
The City of Oslo implements wiki-technology
for critical project management tasks
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7. First: Wiki use at the city administration
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8. Next: Using wiki spaces for projects …
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9. … but getting negative reactions.
”Når de gjelder prosjektadministrasjon og aktiv
dokumenthåndtering, er vi som prosjekt skeptiske
til verktøyenes egnethet. Verktøyene ser ikke ut til
å være laget for prosjektbasert
dokumentadministrasjon, som for eksempel
mulighet til å se hvem som jobber med et
dokument og mer avansert versjonshåndtering
med historikk. Dette oppfatter vi som en risiko i et
prosjektet med mange deltaker som til tider vil
jobbe i samme dokument, og med et påfølgende
stort behov for fleksibilitet i
dokumentasjonshåndteringen.”
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10. Redoing wiki-based project management
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14. Atlassian Confluence Enterprise wiki
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15. With a powerful plugin framework
and an active developer community
• Scaffolding • Community Bubbles
• Reporting • Theme Builder
• Page approvals • Content Formatting
• Linking / Visibility • Label Tools
• Custom Space User Management
• Gliffy, Wikipower, Metadata
Bob Swift • Checklists, Ad-hoc workflows
• Chart, Copy Space
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16. 5 learning outcomes
and considerations
http://www.flickr.com/photos/tonz/468393416/ Page 16
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17. 1. Collaboration is not about technology
http://www.flickr.com/photos/saphirai/2999536301/ 17
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18. 2. User ownership and participation is essential
http://www.flickr.com/photos/adactio/1259245482/ 18
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19. 3. Strive for simplicity and modular tasks
http://www.flickr.com/photos/minxlj/2468654950/ 19
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20. 4. Have influential sponsors in management
http://www.flickr.com/photos/proimos/4045973322/ 20
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21. 5. If you fail, dare to try again… and again!
http://www.flickr.com/photos/nickrussill/377531735/ 21
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22. Now, is the grass really greener for wiki users?
http://www.flickr.com/photos/maxelman/2246217877/ Page 22
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23. http://www.flickr.com/photos/slava/496607907/ 23
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24. Page 24
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