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Creating a Meetings Management
             Voice in Corporate Strategy

                             An ACTE/etouches webinar




Be Smart. Be Hip. Be Seen.
Be Smart. Be Hip. Be Seen.
◦ Craig Anderson
                              Manager, Business Travel, N. America
                              ABB Inc.
                              Raleigh-Durham, NC

                             ◦ Karen Lynch
                              Global Lead - Meetings & Events
                              Johnson Controls Inc.
                              Cedarburg, WI

                             ◦ Debi Scholar
                               President
                               The Scholar Consulting Group
                               Westfield, NJ




Be Smart. Be Hip. Be Seen.
ABB: FAST FACTS

                     • Power and automation technologies
                     • $31.5 billion annual revenue
                     • 124,000 employees
                     • 45+ Staff involved with meetings
                     • Meetings in 5 countries (NA ops)




Be Smart. Be Hip. Be Seen.
Meetings management overview:
              Laying the groundwork
              Craig Anderson
              ABB




Be Smart. Be Hip. Be Seen.
JOHNSON CONTROLS: FAST FACTS

         • Technology for vehicle interiors; automotive batteries;
           HVAC and control systems to optimize energy and operational
           efficiencies of buildings
         • $38 billion annual revenue
         • 142,000 employees
         • 15 core staff in meetings operations worldwide
         • Meetings in 20+ countries




Be Smart. Be Hip. Be Seen.
Meetings management overview:
              Laying the groundwork

              Karen Lynch
              Johnson Controls




Be Smart. Be Hip. Be Seen.
DEBI SCHOLAR CLIENT PROJECT: FAST FACTS

               • Pharmaceutical company
               • $4.5 billion annual revenue
               • 6,000 employees
               • 12 internal staff, more outsourced involved with meetings
               • Meetings in 5 countries




Be Smart. Be Hip. Be Seen.
Meetings management overview:
              Laying the groundwork

              Debi Scholar
              Pharmaceutical Company Project




Be Smart. Be Hip. Be Seen.
Key Objectives

                             • Structure?
                             • Centralization?
                             • Reporting?
                             • Technology?
                             • Cost?




Be Smart. Be Hip. Be Seen.
Key Challenges
                             • Economy?
                             • Efficiencies?
                             • Procedures?
                             • Resources?
                             • Need for change?
                             • Other?


Be Smart. Be Hip. Be Seen.
Bringing in Top Management
                             • Who do you get involved?
                             • How and when?




Be Smart. Be Hip. Be Seen.
Speaking Their Language
                             • What they want to hear
                             • What they don’t want to hear




Be Smart. Be Hip. Be Seen.
Role of Technology
                             • What functionality?
                             • Does it help build your case?




Be Smart. Be Hip. Be Seen.
Unexpected Turns?




Be Smart. Be Hip. Be Seen.
Top Down or Bottom Up
       • Bring management in early or seek adoption first?
       • A mandate needed?




Be Smart. Be Hip. Be Seen.
What Would You Change?




Be Smart. Be Hip. Be Seen.
Next Steps




Be Smart. Be Hip. Be Seen.
Be Smart. Be Hip. Be Seen.
Thank You

                               www.acte.org
                             www.etouches.com




Be Smart. Be Hip. Be Seen.
Upcoming ACTE Events


        Calgary. MONTREAL                  Amsterdam. London
          Ottawa.Toronto                Madrid.Milan.Moscow.PARIS
                                        Stockholm.Stuttgart.Zurich
        Chicago.Las Vegas.Los Angeles
         Minneapolis. New York City
             Providence.San Jose               Doha.Dubai
                                          Johannesburg.Mumbai
                                                                 Bangalore.Melbourne.Shang
                                                                            hai
                                                                     SINGAPORE.Sydney
              Mexico City. Sao Paulo




                                 www.acte.org/events

Be Smart. Be Hip. Be Seen.

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etouches'CEO Leonora Valvo Moderates the May 2011 ACTE Webcast

  • 1. Creating a Meetings Management Voice in Corporate Strategy An ACTE/etouches webinar Be Smart. Be Hip. Be Seen.
  • 2. Be Smart. Be Hip. Be Seen.
  • 3. ◦ Craig Anderson Manager, Business Travel, N. America ABB Inc. Raleigh-Durham, NC ◦ Karen Lynch Global Lead - Meetings & Events Johnson Controls Inc. Cedarburg, WI ◦ Debi Scholar President The Scholar Consulting Group Westfield, NJ Be Smart. Be Hip. Be Seen.
  • 4. ABB: FAST FACTS • Power and automation technologies • $31.5 billion annual revenue • 124,000 employees • 45+ Staff involved with meetings • Meetings in 5 countries (NA ops) Be Smart. Be Hip. Be Seen.
  • 5. Meetings management overview: Laying the groundwork Craig Anderson ABB Be Smart. Be Hip. Be Seen.
  • 6. JOHNSON CONTROLS: FAST FACTS • Technology for vehicle interiors; automotive batteries; HVAC and control systems to optimize energy and operational efficiencies of buildings • $38 billion annual revenue • 142,000 employees • 15 core staff in meetings operations worldwide • Meetings in 20+ countries Be Smart. Be Hip. Be Seen.
  • 7. Meetings management overview: Laying the groundwork Karen Lynch Johnson Controls Be Smart. Be Hip. Be Seen.
  • 8. DEBI SCHOLAR CLIENT PROJECT: FAST FACTS • Pharmaceutical company • $4.5 billion annual revenue • 6,000 employees • 12 internal staff, more outsourced involved with meetings • Meetings in 5 countries Be Smart. Be Hip. Be Seen.
  • 9. Meetings management overview: Laying the groundwork Debi Scholar Pharmaceutical Company Project Be Smart. Be Hip. Be Seen.
  • 10. Key Objectives • Structure? • Centralization? • Reporting? • Technology? • Cost? Be Smart. Be Hip. Be Seen.
  • 11. Key Challenges • Economy? • Efficiencies? • Procedures? • Resources? • Need for change? • Other? Be Smart. Be Hip. Be Seen.
  • 12. Bringing in Top Management • Who do you get involved? • How and when? Be Smart. Be Hip. Be Seen.
  • 13. Speaking Their Language • What they want to hear • What they don’t want to hear Be Smart. Be Hip. Be Seen.
  • 14. Role of Technology • What functionality? • Does it help build your case? Be Smart. Be Hip. Be Seen.
  • 15. Unexpected Turns? Be Smart. Be Hip. Be Seen.
  • 16. Top Down or Bottom Up • Bring management in early or seek adoption first? • A mandate needed? Be Smart. Be Hip. Be Seen.
  • 17. What Would You Change? Be Smart. Be Hip. Be Seen.
  • 18. Next Steps Be Smart. Be Hip. Be Seen.
  • 19. Be Smart. Be Hip. Be Seen.
  • 20. Thank You www.acte.org www.etouches.com Be Smart. Be Hip. Be Seen.
  • 21. Upcoming ACTE Events Calgary. MONTREAL Amsterdam. London Ottawa.Toronto Madrid.Milan.Moscow.PARIS Stockholm.Stuttgart.Zurich Chicago.Las Vegas.Los Angeles Minneapolis. New York City Providence.San Jose Doha.Dubai Johannesburg.Mumbai Bangalore.Melbourne.Shang hai SINGAPORE.Sydney Mexico City. Sao Paulo www.acte.org/events Be Smart. Be Hip. Be Seen.