3. Get more of an ‘outside-in’ view of the company.
So that you make decisions based on factual data rather than
perceptions
Keep your customers with you
91% of unhappy customers will not willingly do business with
you again
Resolve a complaint in the customer's favor and they will do
business with you again 70% of the time
Source: Lee Resources
Make customers feel important and involved
Get customers hooked to your brand by pampering them
Why Digital Feedback?
Top three reasons
5. What Is FeedBox @Home
For Consumers
A mobile application that allows consumers to provide
feedback to businesses they buy from in exchange for a
discount coupons and offers.
Merchants have a web or mobile app that helps them collate
and organise the feedback with intelligent analytics. This
helps retain customers and improve service based on what
their existing customers desire.
For Merchants
6. Customer Retention via intelligent feedback management
and targeted customer incentives
Why FeedBox @Home
Allows customers provide feedback at their convenience of time
and place, as opposed to @Store model.
Offers/ Coupons linked with providing feedback serve as a perk.
Customers not likely to be very enthused about a dedicated
application for a single vendor hence the need for this generic
application
Offer laser-targeted custom deal per customer based on gathered
intelligence and inventory levels
Get a customer perspective and view into comparative average
peer-performance for devising strategies
7. How it works..
Customer shops with you You capture customer
email / phone while billing
Customer is sent an
SMS / Email with app URL
for download
Customer installs app,
Receives your feedback
form. Providing feedback unlocks
coupons for customers.
Improve service through feedback,
Engage customers with loyalty
coupons
1 2 3
4 5 6
9. What is FeedBox @Store
FeedBox could be
placed as a:
- Kiosk
at key locations within
your outlet
- Table Mount
POS / Billing /
Reception desk
- Handheld
by your Concierge /
Staff
Our @Store variant helps you capture customer thought right at your store
while they experience your brand or at the exit.
10. Capture customer experience insights within minutes of the brand
experience
#1
Redirect important and actionable feedback in real time to the right
person
Powerful reporting from the cloud, access from anywhere, download
for more slicing of data
Users can give feedback by voice also instead of just text
Why FeedBox @Store
We have you covered
11. One-Time 5 Minute Setup
• Business Owner signs-up for a simple custom URL like
feedbox.com/<mybusiness> to quote to his customers
• Business select an applicable feedback form based on business type.
Customer Engagement kept Simple
• Customer shares their email address / phone number.
• On first visit, they are prompted to download app, for giving feedback
in exchange of a coupon.
• On further visits, feedback is auto-sent to them upon identifying their email /
phone.
Arbitrary One-Off Engagements & Administration
• Business can choose to send targeted offers to all of their
on-boarded customers to manage inventory levels andor sales targets
• Configure instant action alerts for Customer Service for poor feedback
• Review customer lists and analyse.
Engagement Lifecycle
12. So when do we start?
+91-9035152077
varsha@techjini.com
