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Quantifying a Product’s #SocialFootprint: The 
Next Stepping Stone in Assessing Product 
Sustainability 
João Fontes, PRé Sustainability 
Charles Duclaux, L’Oréal @Loreal
#SocialFootprint 
The next steppingstone 
to assess product 
sustainability
Introduction 
João 
Fontes 
Charles 
Duclaux
Today’s discussion 
Why bother? 
The methodology 
Practical experience at L’Oréal 
Wrap up
Why bother?
Social and environmental impact 
on consumer purchasing behavior? 
? 
? 
? 
No influence 
Only when something goes wrong 
Willing to pay more for it
More than half willing to pay more 
2013 2014 
45% 55% 
Source: Nielsen Corporate Responsibility Survey
An opportunity for product 
differentiation 
The benefit 
of getting it 
RIGHT
Social media: news travels fast 
The cost of 
getting it 
WRONG
How to measure? 
SOCIAL 
IMPACT
Common management thinking 
What’s measured, improves” 
- Peter Drucker
Productivity 
Profitability 
Quality 
Safety 
Measuring performance 
✔ 
✔ 
✔ 
✔ 
1930s-1980s
Measuring environmental impact 
Carbon footprint 
Water use 
Pollution 
Waste 
✔ 
✔ 
✔ 
Early 2000s ✔
? Social impact
The methodology
How we design, produce, and sell 
Company 
Design Production 
Workers 
Community 
Distribution
How we source 
Communities 
Company 
Design Production 
Workers 
Distribution 
Supply chain 
Materials Suppliers
Impact does not stop at the gate 
Company 
Design Production 
Communities 
Workers 
Distribution 
Supply chain 
Downstream 
Materials Suppliers Use Recycle 
Consumers
Everything, everywhere, everybody 
Supply chain Company Downstream 
Distribution 
Materials Suppliers Design Production Use Recycle 
Communities 
Workers 
Consumers
Intangible concepts
Our challenge 
Everything 
Everywhere 
Everybody ? 
Intangible 
concepts
Our challenge 
Measurable 
Shared 
Feasible 
Product level 
Everything 
Everywhere 
Everybody 
Intangible 
concepts
Getting down to product level 
CORPORATE 
BUSINESS UNIT 
CATEGORY 
PRODUCT
Getting down to product level 
CORPORATE 
BUSINESS UNIT 
CATEGORY 
PRODUCT 
One product at a time 
Differences within 
your own portfolio 
Relate to consumers
12 Roundtable Partners 
Chemical 
company
19 social topics…
…making them measurable and visible 
1 2
Insights about the methodology 
Highlights improvement potential 
Increases supplier engagement 
Product-level impact assessment 
Provides transparency
Practical experience at L’Oréal
Engrained in our values
Four pillars 
INNOVATING 
SUSTAINABLY 
PRODUCING 
SUSTAINABLY 
LIVING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY
By 2020… 
We will innovate so that 100% of products have an environmental or social 
benefit. 
We will reduce our environmental footprint by 60 % whilst bringing beauty to 
one billion new customers. 
We will empower every L’ORÉAL consumer to make sustainable consumption 
choices while enhancing the beauty of the planet. 
L'ORÉAL employees will have access to health care, social protection and 
training, wherever they are in the world. 
100% of our strategic suppliers will be participating in our supplier 
sustainability program. 
We will enable more than 100,000 people from underprivileged communities, 
equivalent to the size of our global workforce, to access work. 
INNOVATING 
SUSTAINABLY 
PRODUCING 
SUSTAINABLY 
LIVING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY
By 2020… 
We will innovate so that 100% of products have an environmental or social 
benefit. 
We will reduce our environmental footprint by 60 % whilst bringing beauty to 
one billion new customers. 
CONSUMERS 
We will empower every L’ORÉAL consumer to make sustainable consumption 
choices while enhancing the beauty of the planet. 
L'ORÉAL employees will have access to health care, social protection and 
training, wherever they are in the world. 
100% of our strategic suppliers will be participating in our supplier 
sustainability program. 
We will enable more than 100,000 people from underprivileged communities, 
equivalent to the size of our global workforce, to access work. 
INNOVATING 
SUSTAINABLY 
PRODUCING 
SUSTAINABLY 
LIVING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY 
DEVELOPING 
SUSTAINABLY 
EMPLOYEES 
SUPPLIERS 
COMMUNITY
By 2020… INNOVATING 
SUSTAINABLY 
100% of our 
products will have 
an environmental 
or social benefit
By 2020… LIVING 
SUSTAINABLY 
we will empower every 
L’ORÉAL consumer to 
make sustainable choices 
while enhancing the 
beauty of the planet
Pilot at the Body Shop
Insights about the methodology 
Highlights improvement potential 
Provides transparency 
Increases supplier engagement 
Product-level impact assessment
Recapping
Our challenge was… 
Measurable 
Shared 
Feasible 
Product level 
Everything 
Everywhere 
Everybody 
Intangible 
concepts
A practical methodology is now available
But there is more work to do 
JOIN OUR BREAK OUT 
Today 2pm 
Grand Ballroom (Mainstage) 
Insight in the methodology 
Lessons learned 
Next steps
www.SustainableBrands.com

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Quantifying a Product's #SocialFootprint: The Next Stepping Stone in Assessing Product Sustainability

  • 1. Quantifying a Product’s #SocialFootprint: The Next Stepping Stone in Assessing Product Sustainability João Fontes, PRé Sustainability Charles Duclaux, L’Oréal @Loreal
  • 2. #SocialFootprint The next steppingstone to assess product sustainability
  • 3. Introduction João Fontes Charles Duclaux
  • 4. Today’s discussion Why bother? The methodology Practical experience at L’Oréal Wrap up
  • 6. Social and environmental impact on consumer purchasing behavior? ? ? ? No influence Only when something goes wrong Willing to pay more for it
  • 7. More than half willing to pay more 2013 2014 45% 55% Source: Nielsen Corporate Responsibility Survey
  • 8. An opportunity for product differentiation The benefit of getting it RIGHT
  • 9. Social media: news travels fast The cost of getting it WRONG
  • 10. How to measure? SOCIAL IMPACT
  • 11. Common management thinking What’s measured, improves” - Peter Drucker
  • 12. Productivity Profitability Quality Safety Measuring performance ✔ ✔ ✔ ✔ 1930s-1980s
  • 13. Measuring environmental impact Carbon footprint Water use Pollution Waste ✔ ✔ ✔ Early 2000s ✔
  • 16.
  • 17. How we design, produce, and sell Company Design Production Workers Community Distribution
  • 18. How we source Communities Company Design Production Workers Distribution Supply chain Materials Suppliers
  • 19. Impact does not stop at the gate Company Design Production Communities Workers Distribution Supply chain Downstream Materials Suppliers Use Recycle Consumers
  • 20. Everything, everywhere, everybody Supply chain Company Downstream Distribution Materials Suppliers Design Production Use Recycle Communities Workers Consumers
  • 22. Our challenge Everything Everywhere Everybody ? Intangible concepts
  • 23. Our challenge Measurable Shared Feasible Product level Everything Everywhere Everybody Intangible concepts
  • 24. Getting down to product level CORPORATE BUSINESS UNIT CATEGORY PRODUCT
  • 25. Getting down to product level CORPORATE BUSINESS UNIT CATEGORY PRODUCT One product at a time Differences within your own portfolio Relate to consumers
  • 26. 12 Roundtable Partners Chemical company
  • 27.
  • 29. …making them measurable and visible 1 2
  • 30. Insights about the methodology Highlights improvement potential Increases supplier engagement Product-level impact assessment Provides transparency
  • 33. Four pillars INNOVATING SUSTAINABLY PRODUCING SUSTAINABLY LIVING SUSTAINABLY DEVELOPING SUSTAINABLY
  • 34. By 2020… We will innovate so that 100% of products have an environmental or social benefit. We will reduce our environmental footprint by 60 % whilst bringing beauty to one billion new customers. We will empower every L’ORÉAL consumer to make sustainable consumption choices while enhancing the beauty of the planet. L'ORÉAL employees will have access to health care, social protection and training, wherever they are in the world. 100% of our strategic suppliers will be participating in our supplier sustainability program. We will enable more than 100,000 people from underprivileged communities, equivalent to the size of our global workforce, to access work. INNOVATING SUSTAINABLY PRODUCING SUSTAINABLY LIVING SUSTAINABLY DEVELOPING SUSTAINABLY DEVELOPING SUSTAINABLY DEVELOPING SUSTAINABLY
  • 35. By 2020… We will innovate so that 100% of products have an environmental or social benefit. We will reduce our environmental footprint by 60 % whilst bringing beauty to one billion new customers. CONSUMERS We will empower every L’ORÉAL consumer to make sustainable consumption choices while enhancing the beauty of the planet. L'ORÉAL employees will have access to health care, social protection and training, wherever they are in the world. 100% of our strategic suppliers will be participating in our supplier sustainability program. We will enable more than 100,000 people from underprivileged communities, equivalent to the size of our global workforce, to access work. INNOVATING SUSTAINABLY PRODUCING SUSTAINABLY LIVING SUSTAINABLY DEVELOPING SUSTAINABLY DEVELOPING SUSTAINABLY DEVELOPING SUSTAINABLY EMPLOYEES SUPPLIERS COMMUNITY
  • 36. By 2020… INNOVATING SUSTAINABLY 100% of our products will have an environmental or social benefit
  • 37. By 2020… LIVING SUSTAINABLY we will empower every L’ORÉAL consumer to make sustainable choices while enhancing the beauty of the planet
  • 38. Pilot at the Body Shop
  • 39. Insights about the methodology Highlights improvement potential Provides transparency Increases supplier engagement Product-level impact assessment
  • 41. Our challenge was… Measurable Shared Feasible Product level Everything Everywhere Everybody Intangible concepts
  • 42. A practical methodology is now available
  • 43. But there is more work to do JOIN OUR BREAK OUT Today 2pm Grand Ballroom (Mainstage) Insight in the methodology Lessons learned Next steps

Notas do Editor

  1. Thurs Sept 25 Main Stage 11:00-12:30
  2. Why at product level: Various reasons, including -Easier to focus on one product at a time -Big differences among products in the same company -Touch point with the consumer