73. In The Future:
Question: What’s the goal of the
human/computer interaction?
Answer: Facilitate relationships with
machines? Interact with them like
humans?
74. Role of Machine: Friend?
Assistant? Sentient Being?
Role of Human: ??????
In The Future:
75. Let’s get practical:
People crave connection. Products with
human connections and relationships will
be the winners.
76. Don’t just design the macro. Pay
attention to micro interaction relationship
moments.
Let’s get practical:
77. Start thinking – how will you design
without a screen?
Let’s get practical:
78. What’s your (next or first) robot, VR, AR,
or IoT product?
Let’s get practical:
80. “The true sign of intelligence is not
knowledge, but imagination.”
-- Albert
Einstein
81. THANK YOU!
The Team W, Inc.
847-909-5946
www.theteamw.com
Instagram: @theteamw
info@theteamw.com
Notas do Editor
Start with opening story
Before we talk about the future we need to look at the past, because this is a story
Can send and receive messages wirelessly over the air; instantly creates localized mesh networks
Does not need a power source, can be run 100% off the grid by renewable energy
Can last for years with minimal upkeep
Cheap, affordable, and recently featured on a major TV show
Before in the far far past, there were a few people talking about human factors, a few talking about the “man/machine interface”
We weren’t even thinking about the interaction with the computer
But most part, you were happy if you used the machine and it gave you the answer
Most users were computer scientists, no one in an office used a computer
Then with GUI, regular people were using computers, so we start to care about the human computer interactions
We tried to create a “window” into a computer (get it)
We start using the term usability
If we go back to when we first started interacting with computers, HOLE PUNCHES where how you talked to a computer
Quiz! Lets see how everyone does
When was the first time they were introduced?
If we go back to when we first started interacting with computers, HOLE PUNCHES where how you talked to a computer
There were a few people talking about human factors, a few talking about the “man/machine interface”
We weren’t even thinking about the interaction with the computer
But most part, you were happy if you used the machine and it gave you the answer
Most users were computer scientists, no one in an office used a computer
Drag and drop story:
PARC (Palo Alto Research Center), division of Xerox
Before mice they were figuring out these cool questions, how do we do with computers
So they brought kids into the office with lots of toys, just observed them to understand how they interact with real objects (sound like app design today?) no
Kids drag heavy objects, and that’s how the thought of drag and drop (then they came up with the mouse)
Now we’ve invented GUI, so things switch
More regular people are using computers
Things started to get really complicated.
So we try make helpers!
Then the fail (poor clippy)
There were actually a whole suit of helpers (remember these?)
They were annoying because people don’t want help until they ask for help
Before in the far far past, there were a few people talking about human factors, a few talking about the “man/machine interface”
We weren’t even thinking about the interaction with the computer
But most part, you were happy if you used the machine and it gave you the answer
Most users were computer scientists, no one in an office used a computer
Then with GUI, regular people were using computers, so we start to care about the human computer interactions
We tried to create a “window” into a computer (get it)
We start using the term usability
Skeuomorphism!
Controls look like controls in the physical world
Tough to translate physical to virtual
We create this complicated thing, menu’s, panes, navigation. How to navigate people through, and it’s not easy
Now there are people whose job it is to figure out human/computer interaction
What most of you know as user experience, or usability (though the term user experience wasn’t really around at this time yet)
There was military stuff before
THE INTERNET!!!
All the information in the world
All the news at our fingers
We can buy anything whenver
But comes with it’s own interface design issues
Amazon Echo, no typing, no mice, just talk
Siri
Hello Google
It’s already started, we’ve been checking barcodes with our phones in stores for years now
Project Jacquard (based on the jacquard loom), between Google and Levi
Project Soli, sonar picks up your hand movements
We won’t even need to touch anything soon
Project Soli, sonar picks up your hand movements
We won’t even need to touch anything soon
Mixed Reality
The magic leap, $1.4 billion in investment, they don’t even have a product
Also VR (see videos)
When will these large clunky devices be a simple chip that communicates directly with our visual cortex?
Mixed Reality
The magic leap, $1.4 billion in investment, they don’t even have a product
Also VR (see videos)
When will these large clunky devices be a simple chip that communicates directly with our visual cortex?
The internet of things!
So machines are starting to talk to each other, and won’t interact with them at all
But sometimes we get confused, and we make weird hybrids, like this smart fridge
We have to be willing to let go of the computer
Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay
There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans
We’re expecting machines and tech to play by those human rules
One way to analyze a system is by their error messages: (then show examples)
What is a Refrigerator Manger? Am I the refrigerator manager? Is the fridge the manager
Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay
There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans
We’re expecting machines and tech to play by those human rules
One way to analyze a system is by their error messages: (then show examples)
It’s as though I walk up to you, and ask for a #, and you give it, and you give it to me with dashes, and I toss it away
It KNOWS it’s a phone number, and it KNOWS there are dashes…
As designers and programmers, there is so much focus on macro moments
But micro moments are important too. “Little conversations” that’s what’s your having. That moment, that micromoment, when they are about to take an action is so critical
Exercise: If I walk up to someone and say hi, and look at the ceiling, that’s NOT okay
There are rules (unconscious) that dictate our behavior and what we say and how we interact with humans
We’re expecting machines and tech to play by those human rules
One way to analyze a system is by their error messages: (then show examples)
What is this? Is this a cat?
If you use endless if/else else if loops, you have to account for a lot
But this is a cat too. Looks nothing like the other cat
Talk a lot about deep learning and neural networks
These are all cats. Look so different though!
So make the “program brain” (neural network) learn the best algorythms by feeding it endless pictures of cats
This talk is great
Driverless cars
We are going to teach machines to think like humans
But will people be comfortable with these human-like machines?
Research by Adam Waytz: if you give machines human like qualities (like cars), it increases the amount of trust humans have with the machine
Give the car a name. Have the car talk in a human like voice. They trusted the decisions the car was making more
So even if there is little interaction, there still is an interaction even if it’s just trust
Lets Talk About Robots
Industrial Robots have gotten very sophisticated, and we’re very used to them
Tesla factory here
But it’s changing fast, and now they won’t just be in factories
They move!
Our interactions change
Don’t you feel bad when they kick the robot?
Lets Talk About Robots
This is blabdroid
Lets show you what blabdroid does
The designers of blabdroid made him small and out of cardboard on purpose. And purposely made him talk like a little boy, and not like a boy or a robot
These characteristics made people more likely to talk to the robot
Notice all the bangs and bumps he has? The more he got banged up, the more people opened up to him
We have to deside what are we trying to do with the machines we are interacting with
Especially with the elderly
In many countires, especially japan, there is a large elderly population and there aren’t enough nurses to take care of them
So they’ve started using robots to fill those gaps
This is a robotic seal, he’s soft and makes cooing sounds. People love him.
Note that when people stroke a soft robot like this, it releases oxytocin in the human so they bond with the robot (it does not YET release oxytocin in the robot…)
Oxytocin is the bonding neurotransmitter
This is what we, as designers and creators, have to decide and design. This is our challenge.
We are the ones making these decisions
Things are different when it crosses over into the relationship sphere, what do we want?
Exercise:
You’ve been promoted to lead the new division at the largest company on earth
They want to make this a success so they’ve told you that your funding is unlimited, they just want a hit product from one of the above options
And don’t worry about too many technical challenges (that’s what the minion engineers are for)
What kind of product would you design? What would it do? You need to develop the new robot of the future
Describe the product