Recent surveys have shown that 85% of people are dissatisfied
with current authentication methods, which typically
requires remembering multiple PINs, passwords, and security
questions. A new Gartner report predicts that 30 percent of
companies will use biometric identification by 2016. The US
Contact Center Decision-Makers’ Guide 2014 (by ContactBabel )
states: “It takes an average of 26 seconds to verify a customer’s
identity manually, and this mounts up considerably: the US
contact center industry spends around $20 billion each year,
just to verify that the caller is who they claim to be. “
Racing to address this pressing customer need for a more
natural, pleasing and seamless authentication process,
Sensiple has come up with the most advanced and accurate
speaker verification technology that authenticates well with
improved security ensures regulatory compliance, while
reducing costs.
Sensiple, with its years of experience in real world voice
biometrics deployments, helps to effectively handle risks and
mitigation strategies, and has proven advanced approaches,
frameworks and tools to securely and automatically confirm
the identity of customers – using just the sound of their voice.
Hello, is that really you?
Incidents such as Target data breach and Neiman Marcus
Breach, which exposed more than 110 Million cards, only
reinforces the need for Voice Biometrics. Voice authentication
fits into your existing security approach either as a stand-alone
solution or as an additional layer of security. This makes it
suitable for multi-factor authentication which is gaining rapid
adoption around the world.
n Something you know: data like a password, PIN or personal
question
n Something you are: a person’s unique physical characteristic,
such as their voice
n Something you have: an ID card or token with serial number
VoiceBiometrics-KeyBenefits
n Improving Caller Experience:
Quick enrollment which takes just 30
seconds of the Customer’s time to
record a voice print and store for further
verification. By verifying a person’s
identity using their voice, the entire
verification process can be reducedto a
mere 5 seconds and is fully automated
within the IVR
n Zero Fraud Transactions:
High-risk Internet transaction can be
done with almost zero fraud with voice
biometric authentication.It helps us cut
the risk of impostors using identity
information to access personal and
financial records.
n Complying with Regulations:
Can process millions of transactions
in a PCI Level 3 DSS Compliant, and
high availability environment. It will
help us complywith 2012 authentication
standards imposed by FFIEC (Federal
Financial Institutions Examinations
Council)
n Convenient yet Cost effective:
Voice verification is cost effective (no
specialized biometric collection devices
for end-users or specialized infrastructure
hardware), non-intrusive and can be
used to verify easily and conveniently
authenticate remote transactions.
n High levels of accuracy:
Our voice biometric engine can deliver
a false accept rate of 0.01% while
maintaining overall false reject rates of
less than 5%.
www.sensiple.com

Corporate Office
1000 Route 9 North, Suite 303
Woodbridge, NJ 07095
Phone : 732 283 0801 Fax : 732 283 0489
Omaha Office
13011 Scott St, Omaha, NE 68142
Phone : 402 505 7790 Fax : 402 505 7798
With over 14 years of unique expertise in cutting-edge voice
solutions, biometrics and speech based technologies, Sensiple
is a global innovation player in the field of multi-factor voice
authentication, speech recording, processing, analyzing, optimizing
solutions for Financial Institutions, Telecommunication, healthcare,
and Government enterprises.
Sensiple, has over 300 employees worldwide including 100 technical
specialists, R&D specialists and software developers. We have one
of the largest R&D Department of any Voice Biometrics company.
Sensiple is a privately-owned company, headquartered in New
Jersey, US, with additional offices in Nebraska, Singapore and India.
INDUSTRY CHALLENGES SENSIPLE’S SOLUTIONS
Financial
Institutions
n Almost 75% of financial call centers
were hit by organized fraud rings in
2013 according to a recent Aite Group
Research report
n Banks and insurance companies are the
most heavily hit by identity theft and
lose billions of dollars each year as a
result
n Phone Banking Authentication
n Password Reset
n e-Banking Transaction Security
n Transparent Conversational
Authentication
Healthcare n The economic consequences of medical
identity theft was over $40B in the US
alone
n An exploited default password at the
user authentication level granted a
hacker from Eastern Europe complete
access to the Utah Dept. of Technology
Service’s (DTS) server, breaching 780k
Medicaid patient health records
n Contact Center Security
n Secured Access to Patient
Information
n Password Reset
Telecommunication n Secure Telephony and Authenticate
Callers
n Contact Center Security
n Secure Access to Value-Added
Services m-Commerce
n Password Reset
Government n Voice authentication is being explored
by governments to prevent identity
theft and corruption in payment
programs such as pension funds and
social assistance programs which has
the potential to save billions of dollars
worldwide
n Offender Monitoring
n Voice Mining
n Immigration Control
n Contact Center Security
Industry Challenges Sensiple’s Solutions
Contact Us
Is Voice Biometrics Right for You?
Morethan40millioncustomershavealreadyenrolledtheirvoiceprintsforfastauthentication.Voicebiometrics-
based solutions have become an important part of the multi-factor authentication and fraud prevention plans
for banks, telecommunications carriers and government agencies around the world, states Opus Research.
The industry is poised to become more prevalent as it proves its efficacy for various industries:
www.sensiple.com