1. Resume of Mr. Suresh S Gowda - 1 -
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SURESH S GOWDA
Ameerpet , behind BSNL Office , Hyderabad - 500016
Contact: 9845984568, E-Mail:suri_gowda@yahoo.com
Dedicated, Outcome-Driven, sales enablement, service and training experience of 14 years. in service operations
and sales management along with year-over-year success in leading complex technical and challenging
initiatives, efficiently leading teams, client coordination, vendor management performance review and trainings.
Proficient in analyzing the business development and also propose solutions to find the feasibility of systems
which is very vital for organizations stability. Upgrade both in business knowledge and technical aspects to
improve the business process effectively and efficiently. Fulfilling and working towards the clients’ expectation
by ensuring delivery hygiene, reduction in discontent, value creation and enhancing exper ience.
Profile at a glance:
 Technical Training on IPG to Partners and HP sales staff
 Account Management for supply chain management at ICT SMS
 Setting up of service delivery for IT products in Jeeves consumer service pvt ltd
 Leading the program management at R-logic for the repair of hinges up LCD display project for HP
 Extensive occupational experience in company namely ENNESS Corporation (Prime Business partner
to Hewlett Packard),Bangalore;
 Excellent knowledge of Business Development and Client coordination in various aspects like
functionality, performance and integration.
 Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and
problem resolution skills.
 Proven ability to lead and motivate large and medium size teams to ensure success and bridge technology
and business goals to provide fruitful solutions.
 Outstanding relationship builder with success in forming strong, sustainable relationships and securing
harmonization among cross-functional team members for key initiatives.
 Analytical and detailed orientated, able to identify and implement process improvements that increase
accuracy, consistency and efficiency.
 Hire, lead, coach, and develop sales staff and develop sales strategies for assigned ar ea which ensure
both profitable growths aligned with all organization business objectives, and high levels of customer
satisfaction
 Progressive, decisive, and innovative, highly valued for expertise interpreting corporate visi on and
strategy, translating objectives in to actionable plans.
 Well-organized individual with proven ability to implement standards, procedures and processes that
measures and improves business functionality. Demonstrated ability to effectively handle multiple
projects with competing priorities.
 Successful in meeting new challenges and finding innovative solutions to meet the needs of customer
and always focused on building strong customer relationships.
Core Competencies:
 Business Development
 Customer satisfaction
 Sales enablement for partner
 Sales & Marketing
 Performance management
 Account Management
 Team management & motivation
 Service Operations Management
 Customer relation Management

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PROFESSIONAL EXPERIENCE
Xylem Resource Management Pvt Ltd
Product Trainer- (IPG Group- HP ) ( From Nov 2015 – Till Date )
Working as Product Trainer for HP as product trainer for Andhra and Telangana Region
 Training of HP Partner on the Technologies and Products
 Training of HP Sales Team
 Engaging with customer with product related Quary
 Customer visit with partner for Sells Quary
ICT SMS India Pvt Ltd
(Supply chain management for Lenovo spare)
Account Manager (From july 2013- Feb 2015)
 Account Manager Lenovo project
 Out of warranty spares to partners
 Handling supply chain management for computer spares of Lenovo
 Involve in the effective Material planning
 Managing BSO(business support office )
 Handing escalations of spare availability issue
 Training of NEW Joiner (BSO) . Induction training, Process Training.
Jeeves consumer services Pvt Ltd
Manager IT services: (From Aug 2012-july 2013)
 Setting up of call Centre for inbound and outbound calls
 Setting up service infrastructure for onsite IT support
 Providing complete IT infrastructure service for SME’s
 Multi location vendor development
 Back end tie-ups with chip level repair vendor
 Country wide tie with partners for field support
 Training of NEW Joinee (BSO) . Induction training , Process Training

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R-logic India pvt Ltd
(Program Manager ) (From April 2009- May 2012)
 Technical Service and Support Center
 Onsite repair services
 NFF / NTF Screening Services
 Refurbishment / Rework Services
 Repair Services (Product & Component Level)
 RMA / Warranty Management Services
 Buffer / Spare parts inventory and fulfillment management
 Defective Inventory Management
 Training of NEW joiner (BSO) . Induction training, Process Training.
ENNESS CORPORATION, Bangalore
(Leading Business Partner to Hewlett Packard)
Service Centre Manager (Technical) (From 2002 – April 2009)
 Providing guidance to teammembers to ensure successfulimplementations of plans anddeveloping corporate
approaches to increase sales revenue.
 Managing staff, preparing work schedules and assigning specific duties.
 Supervising the staff of the company and its branches in conducting regular induction training programs and
brain-storming sessions on various aspects of service industry that focus on the team performance and
customer satisfaction.
 Monitoring ARC-Authorized Replacement Centre & SRFR- Supply chain Repair Fulfillment Reengineering.
 Involving in auditing and reviewing the resident engineer’s performance from time to time.
 Engaging in deputing experts for the growth of the organization according to the partners’ requirements.
 Implemented SOP (standard operating procedure) for better customer support.
 Handled service center operations in 9 different locations in Karnataka.
 Successfully achieved top Business Fundamental Table (BFT) nationally in 2003-2004.
 Motivate and support the team in achieving their targets within the timescale.
 Lead the team to adhere 5C Process to achieve Customer satisfaction.
TRAININGS &SEMINARS
 Awarded POWER TO DELIGHT and ART TO DELIGHT certificates conducted by BEACON CONSULTING –
Singapore through Hewlett Packard in 2005
 ITIL V3 FOUNDATION COURSE CERITIFIED
EDUCATION PARTICULARS
 B.E Electronics from MIET college, Gondia ( Maharashtra) in 2002
PERSONAL PARTICULARS
 Date of Birth: 10th
OCT 1973
 Languages Known: English, Hindi,Marathi,Gujrati and Kannada