3. 1982: Adapted Italian principles to resemble strong bar Culture

4. 1987: Taken over by Schultz for $3.7 million.

5. Grew from 55 stores in -------------------------------------------------------to over 14000 stores today

6. Products sold include:- Beverages- whole coffee beans - coffee-related retail items

8. AIM

9. Indoctrinate employees in company’s philosophy

11. Listen & acknowledge.

12. Ask for help. “Treat people like family & they will be loyal”

14. Comprehensive Health Benefits Offered.

15. Bean Stock Plan.

16. Employee Ownership Program.

17. On site fitness program: provided child care & elder care assistance to employees.

19. Compensation based on individual needs & preferences.

23. Formed several informal groups.

26. Motivated & committed human resource: key to success in retail business.

28. Would the company be able to retain employees if HR cost is lowered.

30. More dynamic culture & work environment.

31. People need to feel that they are a part of something big

32. Grievance handling cell