1. Questionnaire
Sir/ Madam,
I, Gandhi Sani B. student of BBA from BRCM college of Business Administration, Surat,
would like to seek your cooperation for our research work. The fundamental aim of our study is to know
consumer perception of people of Sachin area towards GSRTC during January 2014 to march 2014. Your
sincere reply will help us to understand the topic in detail and provide true results of the study.
Question # 01: Mark the services you are aware of, which are provided by GSRTC.
[You can select more than one option]
[ ] Online booking facility [ ] Festival services connecting to seasonal festivals
[ ] Express bus timetable through SMS [ ] concession to students and daily commuters
[ ] Buses connecting to industrial Zones [ ] Free travelling for girls living in Rural areas
[ ] Buses connecting to Ahmedabad international airport
Question#02: Do you agree that internal space and sitting arrangement of buses are comfortable?
[ ] Strongly agree [ ] Agree [ ] Neutral [ ] Disagree [ ] Strongly Disagree
Question#03: Are you satisfied with sleeping berth and internal space in sleeper buses?
[ ] Highly satisfied [ ] satisfied [ ] Neutral [ ] Dissatisfied [ ] Highly dissatisfied
Question#04: What do you feel about the price charged by GSRTC for their various services?
[ ] Very High [ ] High [ ] reasonable [ ] Low [ ] very Low
Question # 05 Do you favour that location of Sachin Bus Station is at right location?
[ ] Yes [ ] No
(If yes then jump to Question number 07 and if no then answer question number 06)

2. Question # 06: According to you, which of the following location would be a better location for a Bus
Stand?
[ ] Sachin GIDC area [ ] Sachin Housing area [ ] Lajpor Central Jail area
[ ] Sachin station Road area [ ] Any other Please specify: .
Question # 07: Rate GSRTC Bus Depots and Bus Stations on the following Parameters.
(where 5 stands for highest marks and 1 stands for lowest marks)
Parameters/ Factors 1 2 3 4 5
Cleanliness
Sitting arrangements
Inquiry counter
Water facility
Advance Ticket Window
Question # 08: Rate GSRTC and Railway following Factors. (Where you have to mark in the box only
which you find better.)
3 Factors GSRTC Railway
3.1 Rates charged
3.2 Availability of buses /Train
3.3 Cleanliness
3.4 Conditions of Buses/ train
3.5 Routes covered
3.6 Timings and punctuality
3.7 Comfort
3.8 Crowd
Question # 09: Rank GSRTC, MSRTC and RSRTC on following Factors.
(Where 1 is best 2 is average and 3 is worst)
3 Factors GSRTC MSRTC RSRTC
3.1 Rates charged
3.2 Availability of buses
3.3 Cleanliness
3.4 Conditions of Buses
3.5 Routes covered
3.6 Timings and punctuality
3.7 Comfort
3.8 Crowd

3. Question # 10: Rate the GSRTC bus services and private travelling service providers on following
criteria.
[Here you have to rank only and here 1 is best and 2 is not best]
2 Factors/ criteria GSRTC Private Buses
2.1 Time taken for travelling
2.2 Rates/ fare charges
2.3 Availability
2.4 Timings
2.5 Online/ advance booking facility
2.6 Condition of Buses
2.7 Reliability of service provider
2.8 Cleanliness
2.9 Websites of that institute
2.10 Discounts on group booking
2.11 Discounts on return tickets
Question#11: Rate the conductors of GSRTC on the following parameters.
[Here 5 stands for highest marks while 1 for lowest marks]
Parameters 1 2 3 4 5
1. Behaviour of conductors
2. Honesty
3. Helpfulness
4. Dressing sense
Question#12: Rate the Drivers of GSRTC on the following parameters.
(You have to round the number that you assign after evolution and here 1 is the lowest score while 5 is
the highest score)
a. Careful driving 1 2 3 4 5
b. Fitness of driver 1 2 3 4 5
c. Addiction to alcohol 1 2 3 4 5

4. Question#13 Do you like the service of providing Express Bus time-table through SMS?
[ ] Yes [ ] No
Question#14 Rank the GSRTC’s website on following criteria.
(Note: Here you need to give answer by filling bars up to required length)
Question#15: Do you agree that GSRTC Buses are always crowded?
[ ] Strongly agree [ ] Agree [ ] Neutral [ ] Disagree [ ] Strongly Disagree
Question#16: Do you favour that GSRTC should also start parcel courier services as MSRTC does?
[ ] Yes [ ] No
Question#17: Evaluate GSRTC bus service parameters by putting tick mark in appropriate cell.
Minimum
Timings
Maximum
Minimum Punctuality Maximum
0
1
2
3
4
5
6
informative user friendly timely Updated speed of accessing

5. Question#18: Are you satisfied with the routes covered by GSRTC?
[ ] Yes [ ] No
(if yes then jump to Question number 20 and if no then answer question number 19)
Question#19 Name the routes or Highway segments on which you want that GSRTC should start Bus
services.
1. . .
2. . .
3. . .
4. . .
Question#20: Do you agree that Quality of services provided by GSRTC has been improved after PPP
(Public Private Partnership)
[ ] Strongly agree [ ] Agree [ ] Neutral [ ] Disagree [ ] Strongly Disagree
Question#21 Rate the frequency of various buses given below.
[Here 5 stands for highest marks while 1 for lowest marks]
Type of the bus 1 2 3 4 5
1. Ordinary/ local bus
2. Express buses
3. Intercity express buses
4. Semi luxury/ Gurjarnagari Buses
5. Luxury buses
6. Sleeper buses
7. Volvo and A.C buses
Question#22: will you recommend GSRTC Bus service to others?
[ ] Yes [ ] No
Question#23: Have you ever used the GSRTC’s mobile application for booking?
[ ] Yes [ ] No
(if no then jump to Question number 25 and if yes then answer question number 24)

6. Question#24: Rate the GSRTC’s mobile application for booking on the following criteria.
Parameter Low ……………………..Score……………………..……high
Safety 1 2 3 4 5
User friendliness 1 2 3 4 5
Speed of operating 1 2 3 4 5
Question#25: Mark the services those are provided on the free bases or at discounted rates that you are
aware of.
[ ] 82.5% discounts to students [ ] 100%discount to rural girls
[ ] Free travelling for 3 to 5 years children [ ] 10% discount on Return ticket booking
[ ] 5% discount on group booking
[ ] No payment gateway charges for mobile/online booking.
Thank you for your Valuable time and for helping us in Completing Survey!!!
Personal information (optional)
Name :__________________________________________________ ___
Address: .
.
Age :____________
Gender :____________
Contact No. :_______________ ________
Email-Id :_______________________________________________________