Domino's Pizza is a global pizza delivery company headquartered in Ann Arbor, Michigan with over $5.4 billion in annual sales and more than 10,000 employees. In 2008, it implemented the Taleo recruitment system to streamline its previously decentralized hiring process. Taleo allowed the company to build a central repository to track applicant documents, pass hiring information directly to its timekeeping system, increase applicant sourcing and decision support, incorporate assessments to reduce turnover, and cut recruiting costs by 75%. Domino's Pizza aims to expand Taleo's use to its largest franchise and promote it internationally.
MAHA Global and IPR: Do Actions Speak Louder Than Words?
INFORMATION FLOW IN DOMINO'S PIZZA......BY SUMIT MUKHERJEE
1.
2. INTRODUCTION
has 500
Founded in global company-
1960, recog retail owned employs
Headquarter
nized world more than
leader in in Ann sales of stores in 10,000
pizza Arbor, Michi over $5.4 the employees
delivery gan billion United
States
“vision - to be the best pizza delivery company in the world”
3. PREVIOUS FLOW
OF
INFORMATION
hiring process was
completely
decentralized
had paper stock
HR dept. faced
of interview
problems
guides
Did not have an Sent to a
automated system central location
4. THE
SOLUTION
Right Software Solution, In 2008
Focused On Taleo’s Simple Manager WebTop
TALEO
For Ease Of Use
Taleo ’s Strong Client List And Large
International Customer Base Were Also Key To
The Decision
It Only Took A Few Clicks With Very Little
Navigation From Page To Page To Hire Someone
The System Was Self-training And Easy To Learn
5. STREAMLINING
PROCESS
INTEGRATION
To Ensure Store Adoption
Built A Central Repository To Cross-check That All
Hired Had All The Necessary Paper Work And Completed
Every Step In The Process
Was Able To Strike A Balance Between Simplicity And
Enforcement Of The Application Process
Can Now Quickly See Which Applicants Are Missing
Documents
6. PASSING INFORMATION DIRECTLY
TO TIMEKEEPING SYSTEM
Eliminated The Need For The Manager
To Enter Application Information Into The
Point Of Sale System
Taleo Passes Basic Human Resource
Information For Each New Employee
Directly To The Timekeeping System
This Eliminates Manual Data Entry And
Typos, Data Integrity Improved
Dramatically
7. INCREASING SOURCING
Has Seen Improvements In Several
Areas Within Its Recruiting Process
First It Improved Decision Support
Managers Can Drill Down Into Sourcing
Data And Applicant Flow
The Hr Team Can See How Many
Employees Each Store Needs And How
Many Qualified Applicants Are In Their
Talent Queue
8. REDUCING TURNOVER
Using Taleo Assessment™ For All Hourly
Applicants
Not Only Lowered Its Overall Turnover, But
Has Also Lowered Its Terminations Due To
Gross Misconduct Reasons
Divides Assessment Scores Into Three
Different Bands—green, Yellow And Red
The Hiring Manager Sees A Color And Can
Quickly Make A Determination Of Whether Or
Not They Should Interview The Candidate
9. CUTTING RECRUITING COSTS
Local HR Managers Are Spending Less
On Sourcing Expenses Like Career Fairs
And Advertising
Has Also Cut Hard Costs Associated
With Scanning And Shipping Paper
Documents By Collecting Most Applicant
Information Online
But Overall They Are Spending
Approximately 75 Percent Less On
Scanning And Shipping Documents.
10. TALEO
HR dept.
Streamline Time Increase Reducing Cutting rec.
process keeping sourcing turnover cost
attend Decisio
Scoring
ance n Less
them
Law, doc support advertisi
Cross Curtailin
umentat ng
checkin g
ion employe
g Enter Search e
applic ing
ation talent
11. CONCLUSION
Use its Taleo system to enhance its employment and
sales brand during the application process
Domino’s Pizza has future goals for the use of its Taleo system
It hopes to implement Taleo for its largest franchise which has
more than 160 stores
Wants to increase the awareness of the Taleo solution in its
international franchises