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Where we are now: Current Business Intelligence Competencies in <Your Company><br />Give a BI Competency Commentary for each business unit<br />Give a BI Competency Commentary for Shared Services and IT<br />e.g. Financial <br />reporting in can be very labour intensive and there is an over reliance in Excel!<br />
Where we are now:How much is this costing <your company><br />Include current IT Spend in BI<br />Any financial and HR reviews that quantified the labour resource time doing reporting and analysis<br />Any products purchased by a specific BU and used by that Business Unit only ( ideally one that the BU would be happy to get rid of!)<br />How much time are people spending in Excel!<br />
Looking forward: Many Initiatives requiring Business Intelligence <br />BI Demands<br />To handle these demands we need a BI Strategy for efficient and cost effective delivery.<br />Lets look to external best practice..<br />
*<br />Propose A Vision : Example….<br />Vision: Need to implement a BICC<br />Where are we going?<br />Corporate Performance Management<br />Where are we now ?<br /><br />?<br /><br />?<br />?<br />?<br />?<br />Next : Need get the basics right across the whole company<br />*BICC: Business Intelligence Competency Center<br />Gartner<br />
Corporate Performance Management requires a long journey and a serious investment<br />Corporate Metrics Framework<br />Benefits<br />Requires large<br />investment<br />Is this too ambitious to achieve right now? Organisational changes and significant investment required. Business Units would have concerns about losing autonomy <br />BICC<br />
Business Intelligence Vision<br />Corporate <br />Performance <br />Management<br />BI <br />Maturity<br />2.<br />Focus on harnessing our staff to develop the appropriate skills to be able to leverage this tools and to be better organised to handle the demand for business intelligence in the future. Also develop efficiencies in how BU and IT interact<br />1.<br />Implementation of BICC<br />Getting the Basics Right: Provision of better BI and reporting capabilities allow non-IT staff to create reports themselves without needing IT. IT can focus their efforts in data compliance and generating critical reports for BUs. This will provide better use of business AND IT resources going forward.<br />Implementation of Common BI Platform<br />
Common BI Platform<br />Step 1 : GETTING THE BASICS RIGHT <br />Implementation of Common BI Platform<br />
Getting the basics right: Lack of BI Self Service capability, incurring high IT Costs <br />
Getting the basics right: Lack of BI Self Service capability, incurring high IT Costs <br /><ul><li>Recommendations
IT to concentrate on reports that do not change often and are critical
IT to provide a more visual means of delivering reports and reduce the amount of “Excelisation” of Warehouse data.
For the rest of the reports, need to Empower Business Users to create their own reports, within the environment instead of outside the environment (Excel) by the deployment of BI Self Service Capabilities.</li></li></ul><li>Getting the basics right :Help move staff up the BI value chain<br />Est. Time <br />spent<br />Value<br />65%<br />Reporting<br />Analysis<br />30%<br />5%<br />Modelling<br />And <br />Analytics<br /><ul><li>Recommendations
Need to increase skills in Modelling and Analytical to gain greater value of BI in <Your Company>.</li></li></ul><li>The Process of Management Reporting<br />2<br />1<br />Email Dissemination<br />Report Creation<br />Report data Inserted into Word <br />with some commentary and Emailed to SMT<br /><ul><li>Staff, extract data from ERP and other systems on a monthly basis
Using Excel, tables and charts are produced</li></ul>Presentation<br />Vicious Circle<br />3<br />Report gets bigger<br />Answer is added to <br />report for next month<br />Presentation created and presented to SMT<br />Question is Answered<br />5<br />Staff , using Excel and ERP spend time analysing data and finds answer to question.<br />Question is Asked<br />4<br />A member of the SMT asks a question about the report<br />
A new way of Management Reporting?<br />1<br />Automated Report Creation<br />2<br />Email Dissemination<br /><ul><li>The “How are we doing?” report , developed with IT is run in Data warehouse .
This report will help us answer “Are we compliant?”</li></ul>Report is emailed automatically to key stakeholders<br />Analyst gets new Toolset to help provide faster analysis<br />Automated<br />Modelling and Analytics<br />6<br />Analysis<br />3<br />How will my business preform in the future?<br />Why is the business preforming this way?<br />What would happen to our business if I <br />make a particular change?<br />Analyst tries to do provide the appropriate answers for the obvious questions<br />How can I best change my business model gain further competitive advantage?<br />Why Question<br />Presentation<br />Complex Question<br />4<br />5<br />Question is Asked<br />A member of the SMT asks a question about the report or analysis<br />Analysts present a report with analysis to SMT<br />
IMPLEMENT A BICC in THE BUSINESS SERVICES CENTER<br />Step 2<br />Business Intelligence Competency CentersPeople + Information = Intelligence<br />Implementation of BICC<br />
A permanent, cross functional, formal organisation structure that includes Business units and IT, to advance and promote effective use of business Intelligence to support the organisation’s business strategy (Infosys)
Business staff get a big picture of all the systems used in a particular domain
Business increases their understanding how the data is stored in their systems
IT to understand the business context of the data
Overall improves Data Quality, Co-ordination and Support</li></ul>Gartner<br />
How to Deploy BI across the Company<br /><ul><li>The Problem
Decentralised Approaches : Many business intelligence (BI) programs have departmental roots with analytical resources embedded in the business. This model worked well to service departmental needs, but lacked consistency of data definitions and measures across the organization.
Centralised Approaches : Often, the IT organization stepped in to solve this inconsistency problem by establishing a central team to deliver BI. However, this overly centralized model lacks the agility and familiarity of the de-centralized model.
The Solution – Gartner’s “Think Global – Act Local”
Create an organizational model that balances centralized technology and architecture with a decentralized delivery and support model.
Develop strong, two-way collaboration between the centralized BI team and the local delivery teams embedded in the business units</li></li></ul><li>Creation of a BICC<br />Recommendation : Creation of a new BICC reporting to Shared Services Manager that will support and manage a new BI Service<br />
Impacts of BI Strategy to Business Units<br /><ul><li>Utilising better BI tools to visualise and view reports
Power Users can build their own reports without going to IT
Using Analysis Tools instead of Excel</li></li></ul><li>Impacts of BI Strategy to Business Units<br />Focus on Compliance, use of Data-marts to support Modelling and Analytics<br />Model<br />Data-mart<br />Outputs<br />Inputs<br />
Impacts to IT - Implement Common BI Platform (€K)<br />Hardware and Software Licensing <br />Self Service BI<br />CAPEX : €K, OPEX : €K <br />Better Data Management and integrity by the use of Data-marts<br />CAPEX : €K, OPEX : €K<br />Better Analysis Product Set<br />CAPEX : €K, OPEX : €K<br />Implementation including Installation, Deployment, training and Proof of Concepts<br />
Recommendations<br />Implement Common BI Platform<br />Approve in principal the expenditure for a CIO sponsored project to deploy a more capable, agile and compliant IT BI platform, to provide common BI capabilities to all business units. This expenditure has been agreed in principal with the working group.<br />Agreement on the creation of a BICC<br />Agree that the concept of an HR and Finance BICC should be included into the plans of Shared Services. Need to work with the Business Units to agree how this BICC could work.<br />Consider Corporate Performance Management in the future<br />Review in 2-3 years how best to move to the next step of implementing Corporate Performance Management<br />