BE.ECE FINAL YEAR. TQM - JURAN CONTRIBUTION

1. Dr.K.Baranidharan
Present by…

2. TOTAL QUALITY
MANAGEMENT
TQM 2July 13, 2013

3. Joseph Moses Juran’s Trilogy
Presented by
Dr.K.Baranidharan

5. About : Joseph M. Juran
 Born Romania December
24, 1904, emigrated to
America in 1912.
 Graduated from
Minneapolis South High
School (1920)
 Bachelor's degree in
electrical engineering from
the University of
Minnesota (1924)
 Contribution in the field of
management, particularly
quality management
 Founder of the consulting
firm of Juran Institute,
Inc.

6.  1951 – published ‘quality control
hand book’
 Juran has authored 100’s papers
and 12 books
 Juran has been awarded 30
medals and fellowships world
wide.

7. JURAN CONTRIBUTION
 Juran’s Contributions Can Be Studied
Under The Following Six Topics.
 1. Internal customers
 2. Cost of Quality
 3. Quality Trilogy
 4. Juran’s 10 steps
 5. Breakthrough concept

8. 1.INTERNAL CUSTOMER
 The customer was not just the
end customer and that each
person along the chain has an
internal customer.
 Each person along the chain,
from product designer to final
user, is a supplier and a
customer.

9.  The person will be a process,
carrying out some transformation or
activity.
 Juran maintained that at each
stage was a “three role model”.
Supplier Process Customer

10. 2.COST OF QUALITY
 Juran classifies the cost of quality into three
classes are:
 1. Failure costs:- Scrap, rework, corrective
actions, warranty claims, customer
complaints, and loss of customer.
 2. Appraisal costs:- Inspection, compliance
auditing and investigations.
 3. Prevention costs: Training, preventive
auditing and process improvement
implementation.
 Juran demonstrated the potential for
increased profits that would result if the cost
of poor quality could be reduced.

11. Introduction
 Quality
“Quality” means those features of products
which meet customer needs and thereby
provide customer satisfaction
“Quality” means freedom from deficiencies—
freedom from errors that require doing work
over again (rework) or that result in field
failures, customer dissatisfaction, customer
claims, and so on
In this sense, the meaning of quality is
oriented to costs, and higher quality usually
“costs less

12. J.M. Juran’s Trilogy
Developed the idea of trilogy
• Quality Planning
• Quality Improvement
• Quality Control
Trilogy shows how an organization can
improve every aspect by better
understanding of the relationship
between processes that plan, control and
improve quality as well as business
results
In 1951, the first edition of Juran’s
quality control handbook was published

13. How To Manage For Quality: The
Juran Trilogy
 To attain quality, it is well to begin by
establishing the “vision” for the
organization, along with policies and goals
 Managing for quality makes extensive use
of three such managerial processes:
Quality Planning
Quality Control
Quality Improvement
 These processes are now known as the
“Juran trilogy”

14. Quality Planning
 Establish quality goals
 Identify who the customers are
 Determine the needs of the customers
 Develop product features that respond to
customer’s needs
 Develop processes able to produce the
product features
 Establish process controls; transfer the plans
to the operating forces

15. Quality Control
 Evaluate actual performance
 Compare actual performance with quality
goals
 Act on the difference
 Choose units of measurement
 Choose control subjects (what to control)
 Interpret the difference (actual vs standard)

16. Quality Improvement
 Prove the need Establish the infrastructure
 Identify the improvement projects
 Establish project teams
 Provide the teams with resources, training,
and motivation to:
 Diagnose the causes Stimulate remedies
 Establish controls to hold the gains

17. 10 STEPS of quality improvement
 1. Build awareness of the need and opportunity for
improvement
 2. Set goals for improvement
 3. Organise to reach the goals
 4. Provide training
 5. Carry out projects to solve problem
 6. Report progress
 7. Give recognition
 8. Communication result
 9. Keep score
 10. maintain momentum by making annual
improvement part of the regular systems and
process of the company.

18. BREAKTHROUGH CONCEPT
 Like Deming cycle, juran’s
breakthrough concerns itself with
the product/service life cycle.
 In essence, this splits it up into two
areas :
 “journey from symptom to cause”
and “journey from cause to
remedy”.

19. Dr.K.Baranidharan
THANK YOU