Personal Information
Organização/Local de trabalho
Greater Denver Area, Colorado United States
Cargo
CEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority
Sobre
You know how hard it is to make Customer Experience Management & Business Transformation work?
I solve this.
I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed.
That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy.
My mantra is "we have got to get more scientific about the customer experience".
To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com
Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...
Marcadores
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Apresentações
(46)Documentos
(1)Gostaram
(13)The Age of Agile by Steven Denning
Rand Eaton- CSP, SPC4
•
Há 5 anos
Steve Towers PEX_Sydney_Why_BPM_fails
Steve Towers, CEO and CPP Champion
•
Há 9 anos
Design Thinking PEX Australia_July_2016_final
Steve Towers, CEO and CPP Champion
•
Há 7 anos
The New Rules of Selling
David Meerman Scott
•
Há 9 anos
Go Big on Community Management!
Gary Vaynerchuk
•
Há 9 anos
Enterprise and IT Architecture Awards 2013
iCMG International
•
Há 11 anos
The Myths of Innovation - Asian Remix
Benjamin Joffe
•
Há 14 anos
China Mobile Internet Development
kevin han
•
Há 14 anos
Business Process Management CEM Method (update at http://www.slideshare.net/stowers/cemmethod-walkthough)
Steve Towers, CEO and CPP Champion
•
Há 15 anos
Business Model Innovation Matters
Alexander Osterwalder
•
Há 15 anos
Strategy: beyond advertising
Zeus Jones
•
Há 15 anos
Why are we even arguing about this?
Stephen Collins
•
Há 15 anos
Experience Is The Product
Peter Merholz
•
Há 16 anos
Personal Information
Organização/Local de trabalho
Greater Denver Area, Colorado United States
Cargo
CEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority
Sobre
You know how hard it is to make Customer Experience Management & Business Transformation work?
I solve this.
I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed.
That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy.
My mantra is "we have got to get more scientific about the customer experience".
To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com
Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...
Marcadores
bpm
steve towers
cem
sco
outside-in
lean
bpr
cx
customer experience
six sigma
cemmethod
successful customer outcomes
bp group
lss
bpgroup
outside in
pex
towers
outsidein
process
cxrating
cpp
customer centricity
cxo
cemm
certified process professional
8 omega
iqpc
process management
advanced bpm
enterprise architecture
lean six sigma
customer experience management
james dodkins
gutenberg
process excellence
hpo
apple
high performance organization
steve jobs
customer expectation management
ccp
tqm
ccp masters
moments of truth
oi
mot
ea
sigma
six
management
steve
sixsigma
the experience manager
customer
employee engagement
design thinking
iq business
scrum
agile
agile software development
compass business club
togaf
zachman
cex
we have got to get scientific about the customer e
net promoter score
nps
customer satisfaction
csi
cxman
virgin mobile
reliance
indigo
gilead sciences
mcdonalds
samsung
zappos
zara
hallmark cards
lean. six sigma
bpm. outside in
bentley
bmw
southwest airlines
cbpp
sig sigma
cpp master
certified business process professional
business process
new business trends
process excellence process
bpm method
profit through process
towersassociatescom
bpex
bpms
o-i
sic sigma
successful outcomes
leansixsigma
l6s
crm
business process management
architecture
enterprise
einstein
group
bp
excellence
business
schurter
bennu
supplier
selection
stevetowers
www.bpgroup.org
evaluation
Ver mais