Standard Medical

THE TOOLS TO HELP YOU

MIND
YOUR
OWN
BUSINESS

® 2009 Transworld Systems Inc. (Rev 1/09) All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of
Transworld Systems Inc. NYC License No. 1155022

Transworld Systems Inc.
Company Overview
• In business since 1970

• 63,000 Clients

• 100+ Offices Nationwide

• Peer-Reviewed and accepted by HFMA
• $390 million recovered for MGMA clients for 2.7% cost
• Recovered $2.4 billion* in the last 5 years for companies across all industries
including Fortune 500 & 100 Companies

• Success rate of more than 4 times that of the industry average**
* Company Average
**Based on ACA Statistics


Markets Served
• Accounting • Government • Postal Services
• Advertising & Marketing Firms • Health & Fitness Clubs • Print Shops
• Ambulance Services • Heating & Air Conditioning • Private Schools
• Attorneys • Hospitals, Medical & Dental • Professional Athletic Teams
• Auto Dealers, Parts Stores & Practices • Restaurants
Suppliers • Hotels • Retailers
• Banks & Credit Unions • Industrial Manufacturers & • Security Alarm Companies
• Cellular Telephone Services Distributors • Telephone/Communications
• City, County & State • Insurance Companies & • Trade Schools
Governments Agents • Travel Agencies
• CPAs • Lawn Care • TV Stations
• Colleges & Universities • Libraries • Utility Companies
• Construction Companies & • Mail Order Houses • Veterinarians
Specialty Trades • Medical Laboratories • Video Stores
• Convention Services • Newspapers & Magazines • Waste Management
• Fuel Oil Companies • Pest Control
• Girl Scout Councils & YMCAs


Transworld and the Medical Industry:

Professionals Working with Professionals

• Transworld has been a professional partner
to the medical practice industry for more
than 37 years.
• We have been Peer Reviewed by HFMA
• We are an MGMA AdminiServe Partner
SM

and have been serving MGMA members
for more than eleven years.
• We are HIPAA-compliant.
• We currently work with over 25,000 medical
facilities nationwide
• Recommended by industry experts
You can be confident we know your business.

Start Early – Recover More
According to the U.S. Department of Commerce, the older an account, the
harder it is to collect.

Fact: Companies wait to take action because they don’t want to
pay a percentage and they don’t want to alienate their customer.
Fact: GreenFlag is designed to take action early and diplomatically,
recovering earlier and maintaining valuable customer relationships.


National Statistics Prove It
Transworld
Collected
Since Transworld does not take a percentage or
alienate customers, our clients:
56%
(company • Use us earlier
average) • Experience a 56% recovery rate
• At an average cost of 4 cents per
Average
Agency dollar collected
Collected
14%
(ACA
Average)
TSI Cost:
According to the American Collectors Association,
4¢ per dollar
Average the average collection agency collects less than
Agency
collected Cost: 14% of all debts assigned at an average cost of
(company 33% 33 cents per dollar.
average) (ACA
Average)


Complete Online Account
Management
We offer an easy way to transmit or stop
accounts!
• You will have 24/7 online account
management from anywhere in the world.
• Complete control to stop, start & suspend
accounts
• Upload spreadsheets with account
information & submit large groups of
accounts instantly
• Easy to learn with, great training tutorials
• Complete reporting
• Superior online support


First Demand, Courtesy Notice


Thank You Letter - Optional


Collection Status Reporting

• Transworld reports monthly, weekly, daily via our Online
Client Portal
• TSI sends a written monthly status report to all of our
customers
• We track the current balance, age of the debt, when the
service started, date of last activity
• We give you full control to enter payments in full, partial
payments, or to suspend an account


Athletico LTD – Real Results

• Last purchase date 9-02-09
– 6171 accounts at a cost of $52, 240.78
– 3613 accounts submitted for a total of $3.6
million dollars
– PAID IN FULL (in 60 days) $1.1 million
– Total Performance (in 60 days) $1.3 million
– Collection cost to date 2.4%
– ROI - $24:1


Why It Works
We recover more because we start earlier.
• Fixed fee, early third party intervention
• Minimizes internal efforts at less than $10* per account
• We work ALL of the accounts the same way, regardless of the
size or the balance.
• Preserves your valued customer relationships
• Provides complete monthly reporting on all accounts
• Interactive, secure Online Client Portal (OCP) allows you to
submit accounts instantly

“GreenFlag has collected more than $600,000 for our office in delinquent
insurance claims. The collection cost was a mere 1.1%!” Ruby Dust,
Administrator Surgery, Inc. in Tulsa, Oklahoma

*Company Average


GreenFlag Insurance Resolution

 80% of all revenue for most
hospitals and medical
practices comes from
insurance claims filed
electronically or manually.
 Delays in payment cause
frustration and restrict cash-
flow.
 GreenFlag Insurance
Resolution Recovery is a
revolutionary new tool to
assist in the rapid recovery
and resolution of these
claims.

Internal complications...

• Rising internal recovery costs and FTE expenses
• Continued depreciation of old claims
• Coordination of benefits with primary or secondary
provider
• Billing staff tendency towards concentration on
current claims after numerous attempts to recover
older claims have failed
• Continued restriction of cash-flow

Symptom: Delay in claim resolution

Possible Causes:
• Incorrect information
• Missing codes, signature etc.
• Money applied to deductible
• Insurance checks released to patients
• Insurance companies simply holding on to your
money as long as possible
• “Claims never received”
• Claims held in “Review”

Claims you can submit:

• Commercial Insurance
• Managed Care Plans
• HMO’S
• PPO’S
• Medicare
• Workman's
Compensation

How do you benefit?

• Using GreenFlag Profit
Recovery at 30-45 days
allows your staff to focus
their attention and efforts on
claims in the 0-30 day
window. This reduces the
number of claims reaching
60 days.
• Quicker resolution of claims
means patients get billed
faster for their share of the
balance, reducing the
number of outstanding self-
pay issues.

Why GreenFlag Profit Recovery?
• Insurance carrier by-laws and internal policies
typically require immediate response to our licensed
third party contacts.
• Our third party demand moves the responsibility for
the claim from a clerk to a supervisor, who settles the
claim more quickly.
• Our average fixed fee of less than $10.00 per claim
allows you to utilize this unique service on claims as
early as 30-45 days past-due.

Insurance Resolution Demand

12/9/09 Prima Financial
1

Phase II – Verbal Demands
When intensive recovery efforts are required.
Phase II - Verbal Demands employs a team of highly trained
recovery specialists operating from nationwide call centers.

Verbal Demands Phase:
• Professional, third party intervention
• A more intensive recovery program
• No collection, no charge
• Offers legal recourse for tough cases


Legal Options
Making the difference in the toughest cases:
GreenFlag Legal Options can make a difference where court action is
warranted, and there are assets that can be recovered.

Legal Options Phase:
• Cause suit to be filed
• Pay all court costs
• Pay attorney fees, service or process fees
• Pay any other fees necessary to satisfy a judgment
• An attorney will appear in court on your behalf
Most Importantly:
• If no money or assets are collected, there is NO charge.


Let’s Partner Together and
Maximize Your Cash Flow!
Your Systems
Partner Account Manager
Steven Wener
I am here to support your success!
Direct Line: (760) 300-9166
steven.wener@transworldsystems.com


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