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Quality Management

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Publicada em: Negócios, Tecnologia

Quality Management

  1. 1. Network Architecture<br />Quality Management<br />
  2. 2. Quality Management<br />Introduction<br />
  3. 3. Introduction<br />Quality Management can be considered to have three main components:<br />Quality Control<br />Quality Assurance<br />Quality Improvement<br />
  4. 4. Introduction<br />Quality Management is focused not only on product quality, but also the means to achieve it.<br />Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.<br />
  5. 5. Introduction<br />Quality Standards:<br />The International Organisation for Standardisation (ISO) created the Quality Management System (QMS) standards in 1987.<br />
  6. 6. Introduction<br />Quality Terms:<br />Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome.<br />
  7. 7. Introduction<br />Quality Terms:<br />Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements<br />
  8. 8. Introduction<br />Quality Terms:<br />Quality Improvement can be distinguished from Quality Control in that Quality Improvement is the purposeful change of a process to improve the reliability of achieving an outcome.<br />
  9. 9. Quality Management<br />Quality Control<br />
  10. 10. Quality Control<br />The company-wide quality approach places an emphasis on three aspects:<br />Elements such as controls, job management, defined and well managed processes performance and integrity criteria, and identification of records<br />Competence, such as knowledge, skills, experience, and qualifications<br />Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.<br />The quality of the outputs is at risk if any of these three aspects is deficient in any way.<br />
  11. 11. Quality Management<br />Quality Assurance<br />
  12. 12. Quality Control<br />Quality assurance, or QA for short, refers to a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met.<br />It is important to realize also that quality is determined by the program sponsor.<br />Quality Assurance cannot absolutely guarantee the production of quality products, unfortunately, but makes this more likely.<br />
  13. 13. Quality Control<br />Two key principles characterise QA:<br />"fit for purpose" (the product should be suitable for the intended purpose) and<br />"right first time" (mistakes should be eliminated).<br />
  14. 14. Quality Control<br />Quality Assurance includes regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production and inspection processes.<br />It is important to realize also that quality is determined by the intended users, clients or customers, not by society in general: it is not the same as 'expensive' or 'high quality'.<br />Even goods with low prices can be considered quality items if they meet a market need.<br />