1 Ignore requirements (and user stories)2 Keep questioning for clarity (why? why? why?) desired outcomes3 Deﬁne the desired outcomes4 Resolve conﬂicting desired outcomes5 Separate Real from Perceived Constraints6 Step back, look for complementary projects… and people! Who needs what by when?7 Rinse & repeat. Learn along the way. Focuses on Desired Outcomes Why do they want it? Shifts the conversation to Experiences What are their conditions of Desired Creates a Generative Thinking Space satisfaction? Outcome(s) Focuses on Value How will we measure success? Worksheet Encourages Objective Feedback If Who = user What Needs and Insights are driving this request?