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Towards Role-Distributed
Collaborative Business
Process Elicitation
Stefan Oppl
Johannes Kepler University of Linz
Context
• Retrieve process knowledge where it actually
resides - at the people involved in the work
process
• Account for ...
History
Problem
• Lay-modelers are rarely used to step out of
their immediate work system and take a bird-
eyes-view
• Very hetero...
Idea
• Separate modeling along involved roles
• Describe individual contributions to work
regarding activities and communi...
Approach
• Actors in each involved role describe their
contribution to the work process (i.e.
activities) per role
• Overa...
Modeling Elements
• Roles
• Activities
• Messages
• send / receive
• expected from others / requested by others
Methodology
Variants
• ex-ante communication negotiation
• ex-post communication negotiation
• ongoing communication negotiation
Example: ex-post
communication negotiation
Develop model of work
environment
Develop models of individual
work contributio...
Example: ex-post
communication negotiation
Develop model of work
environment
Develop models of individual
work contributio...
Example: ex-post
communication negotiation
Develop model of work
environment
Develop models of individual
work contributio...
Example: ex-post
communication negotiation
setting the stage
reflection on own
work
negotiation of
interfaces and
contribut...
Example: ex-post
communication negotiation
setting the stage
reflection on own
work
negotiation of
interfaces and
contribut...
Tool support (I)
Tool support (II)
Findings
• produces incomplete process models
• immediate executability allows to complete
models while playing them throu...
Contribution
• Low initial modeling complexity for lay-
modelers
• Resolution of different understandings of work
during e...
Ongoing Work
• More thorough evaluation of methodology in
all three variants in organizational and
teaching settings
• Too...
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Towards Role-Distributed Collaborative Business Process Elicitation

Talk given at MoRoCo workshop at ECSCW 2013 in Paphos, Cyprus

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Towards Role-Distributed Collaborative Business Process Elicitation

  1. 1. Towards Role-Distributed Collaborative Business Process Elicitation Stefan Oppl Johannes Kepler University of Linz
  2. 2. Context • Retrieve process knowledge where it actually resides - at the people involved in the work process • Account for different understandings of how work is/should be performed and who is collaborating with whom • Create model that is valid for further processing (e.g. executable)
  3. 3. History
  4. 4. Problem • Lay-modelers are rarely used to step out of their immediate work system and take a bird- eyes-view • Very heterogenous involvement of people • Created models are of limited use for further processing
  5. 5. Idea • Separate modeling along involved roles • Describe individual contributions to work regarding activities and communication with others • Consolidate role-models to form a common model of the work process
  6. 6. Approach • Actors in each involved role describe their contribution to the work process (i.e. activities) per role • Overall model is created by collaboratively bringing together the model parts and resolving conflicts that become apparent during coupling
  7. 7. Modeling Elements • Roles • Activities • Messages • send / receive • expected from others / requested by others
  8. 8. Methodology
  9. 9. Variants • ex-ante communication negotiation • ex-post communication negotiation • ongoing communication negotiation
  10. 10. Example: ex-post communication negotiation Develop model of work environment Develop models of individual work contributions Consolidate models of individual contributions Steps
  11. 11. Example: ex-post communication negotiation Develop model of work environment Develop models of individual work contributions Consolidate models of individual contributions Steps
  12. 12. Example: ex-post communication negotiation Develop model of work environment Develop models of individual work contributions Consolidate models of individual contributions Steps
  13. 13. Example: ex-post communication negotiation setting the stage reflection on own work negotiation of interfaces and contributions Objectives Develop model of work environment Develop models of individual work contributions Consolidate models of individual contributions Steps
  14. 14. Example: ex-post communication negotiation setting the stage reflection on own work negotiation of interfaces and contributions Objectives conceptualization, no constraints procedural modeling communication- oriented modeling Skills Develop model of work environment Develop models of individual work contributions Consolidate models of individual contributions Steps
  15. 15. Tool support (I)
  16. 16. Tool support (II)
  17. 17. Findings • produces incomplete process models • immediate executability allows to complete models while playing them through for validation • different variants are suitable for different objectives and target groups • ongoing communication negotiation requires experienced users and/or technical support
  18. 18. Contribution • Low initial modeling complexity for lay- modelers • Resolution of different understandings of work during elicitation • Produces directly executable models
  19. 19. Ongoing Work • More thorough evaluation of methodology in all three variants in organizational and teaching settings • Tools support for elicitation and further processing, especially refinement of models through enactment validation

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Talk given at MoRoCo workshop at ECSCW 2013 in Paphos, Cyprus

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