Management ?
Group Effort ?
Promote excellence - People & organization ?
Aspring Managers / Professionals ?
Management

.Management & society – the External
Environment , Social responsibility &
ethics
• Operating in a pluralistic society
• TheTechnology and Innovation
Environments
• The ecological Environment
• The social Responsibility of Manager
• Ethics in Managing :An Integrative
Approach
• Institutionalization Ethics
• Differing Ethics Standards between
Societies
• Trust as the basis for change Management
Management Science ,Theory & Practice
• Definition of management : Its Nature & purposes
• The Evolution of managementThought
• Pattern of ManagementAnalysis :A Management
theory jungle
• The system Approach to the management process
• The Managerial Functions
• Three Management perspective:
International ,Innovation, & leadership
• The system Model of Management and the
organization of this course
Global ,Comparative & quality
Management
• International Management & Multinational
• CountryAlliance & Economics Blocs
• International Management cultural &
country difference
• Porters competitive advantage of nations
• Gaining a global competitive advantage
through quality management
PART 01
Chap: 2
Chap: 1 Chap: 3

Process of getting thing do through others !

Definition of Management :
Its Nature & Purpose…..
The process of designing and maintaining an
environment in which individual , working together in a
group , efficiently accomplishing selected task !
PLANING / ORGANIZING / STAFFING / DIRECTING / CONTROLLING

Definition of Management has evolve ….

Definition of Management :
Its Nature & Purpose…..
Management is a distinct ongoing process of
allocation inputs of an organization by variety of
specialist functions for the purpose of achieving
stated objective

Definition of Management :
Its Nature & Purpose…..
Management may be labelled as the art of
getting work done through people , with
satisfaction for employer, employees and the
public
Balancing of
Interest

Definition of Management :
Its Nature & Purpose…..
For getting the work done through the effort of
others people , it is necessary to guide, direct,
co-ordinate and control human effort towards
the fulfilment of the goals.

Characteristic of Management
1.Multidisciplinary - ( physiology / physiology /anthropology etc..)
2.Group Activity -
3.Factor of Production -(Men/Material /Money/Methods/Machines -Social process )
4.Social Process - ( CSR - organization responablity )
5.Dynamic Function ( Nothing stay still - Change is inevitable / Need flexibility )
6.Profession
7.Situational
8.Intangible Force - ( Can no see -with naked eyes the interior - process- function etc..)

THE MANAGERIAL FUNCTIONS !
PLANING !
Selecting missions and objectives as well as the actions to achieve them ,
which requires decision - making !
ORGANIZING !
Establishing an intentional structure of roles for people to fill in an
organization
STAFFING !
Filling and keeping filled , the position in the organization structure
LEADING /DIRECTION!
Influencing people so that they will contribute to organisational and group
goals .
CONTROLLING !
Measuring and correcting individual and organisational performance to
ensure that events conform to plan
What /How /Who/When?
Blue Print
Organising Structure /
Role & responsibility
Right Time /Right Place
MEN is Important! HR
planing / Training &
Development etc..
1. Communication 2.
Supervision 3. Leadership 4.
Coordination 5. Motivation
1. Establishing Standards 2.
Evaluating Actions 3. Comparing
the standard 4. Identify Deviation 5.
Corrective measures

Function of Management
External Elements : that affect the
operation……
# Economics
# Technological
# Social
# Ecological
# Political & Ethical factors
Management
Planning
Organizing
Leading
Controlling
This program - focuses - International perspective -
“ creative individual greatly contribute to value creation!

With Great Power - comes great responablity

Organization : people working together to create surplus
This surplus is profit
Non profit organization - provide service …
Adobe

Management is an Essential of any organization
Hospital
Governme
nt agency
Business
Hospital
University
NGO
Other Org
Effective management is the key ….
& Responsible of the ………
#Corpration President
# Hospital Administration
# Government first line supervisor
# The boy scout leader
#The church bishop
#The baseball manager
#University president

Organization
Hierarchy Pyramid

Managers carry out managerial function but the time spent for
each function may differ
Four Skill required of administrators :
1.Technical
2.Human
3.Conceptual
4.Design Skills

Skills & Management Levels
Skills vary in importance at different management levels

Goal of management / Organization ?
CREAT SHARE
HOLDERS
VALUES ?
PROFIT ?
Increase the
stock prize ?
Goals :-)

MANAGEMENT !

MANAGEMENT !

Goal of management /Organization ? cont..
The aim of all mangers should be to
create a surplus , by establishing an
environment in which people can
accomplish group goals with the least
amount of TIME , MONEY ,
MATERIALS & PERSONAL Dis-
Satisfaction

ASIAN- TOP 50 Companies

ASIAN- TOP 50 Companies

ASIAN- TOP 50 Companies

Advance in Technologies / Globalisation

Productivity - Effectiveness - Efficiency
Productivity :Output. ( Time period.Quality )
Input
Effectiveness : The achievement of objective
Efficiency : The achievement of the ends with the least amount of resources

MANAGING Science or Art ?
Managing as practicing is a art ..
The organised knowledge underlying the practice is a science

Historical Background of Management
Ancient Management
Industrial Revolution
Egypt (pyramids) and China (Great Wall)
Venetians (floating warship assembly lines)
Adam Smith The Wealth of Nations in 1776
Substituted machine power for human labor
Created large organisations in need of management

MANAGEMENT TIME -LINE

EVOLUTION OF MANAGEMENT THOUGHT

Scientific Management
Using scientific methods to define the “one best way”
for a job to be done:
Fredrick Winslow Taylor
The “father” of scientific management
The theory of scientific management
•Putting the right person on the job with the correct
tools and equipment
•Having a standardised method of doing the job
•Providing an economic incentive to the worker

Henri Fayol:
Believed that the practice of management
was distinct from other organisational
functions
Developed principles of management that
applied to all organisational situations
General Administrative Theory

Administrative principles (Henri Fayol)—
rules of management
Foresight—to complete plan of action for the future.
Organization—to provide and mobilise resources to
implement the plan.
Command—to lead, select, and evaluate workers to get the
best work toward the plan.
Coordination—to fit diverse efforts together, ensure
information is shared and problems solved.
Control—to make sure things happen according to plan and
to take necessary corrective action.

The Hawthorne Studies
A series of productivity experiments
conducted at Western Electric ( AT & T ) from
1924 to 1932
Experimental findings…
• Productivity unexpectedly increased under
imposed adverse working conditions.
• The effect of incentive plans was less than
expected.
Research conclusion………..
• Social norms, group standards and
attitudes more strongly influence individual
output and work behaviour than do
monetary incentives. People being noticed

Employees worked harder if they received added
attention, if they thought that managers cared about their
welfare and that supervisors paid special attention to
them.
The Hawthorne ….

Peter Drucker
The best way to predict the
future is to create it !
The father of modern Management !
Workers should be treated as assets
The corporation could be considered a human community
There is no business without the customer
o

Maslow's Hierarchy of Needs

Management Theory Jungle !
Approach to Management ! It's a jungle out there !
•
Empirical or
case Approach
Managerial Roles
Approach
Contingency or
Situational
Approach
Mathematical or
Management
Science Approach
Decision Theory
Approach
Reengineering
Approach
System Approach
Sociotechnical
system approach
Co –operative
Social System
Approach
Group Behaviors
Approach
Interpersonal
behavior Approach

CASE
SITUTAION
SUCCESS
WHY?
FAILURE
THREE
INTERPERSONAL
ROLES
FOUR DECESSION ROLES
THREE
INFORMATIONAL
ROLES
ROLE OF MANAGER
CASE APPROACH ROLE APPROACH
CAUSE
CONTINGENCY
EFFECT
SITUATIONS
SITUATIONAL APPROACH MANAGEMENT SCIENCE
YES
NO
E= f ( x + Y)
YES
NO

Managers Roles Approach
Interpersonal Roles
Infromational Roles
Decesion Roles
The Figure Head Role - social duties as organisation rep
The Leader Role
The Liaison Role ( Particularly with outsider)
The Recipient Role - Receive information - about the operation of an enterprise
The Disseminator Role- Passing information to subordinates
The Liaison Role ( Particularly with outsider)
The Entrepreneurial Role
The Disturbance - Handler Role
The Resource -Allocator Role
The Negotiator ( groups /Groups of people )

Management process or Operational Approach
Management is part and eclectic Science & Theory’s
*Mckincey :structure, strategy, systems, skills, style, staff and shared values.

TQM

SIX SIGMA

System Approach to Management
Input :
1. Human
2. Capital
3. Managerial
4. Technological
5. Others
Goal Inputs of
Claimants
1. Employees
2. Consumers
3. Suppliers
4. Stockholders
5. Government
6. Community
7. Others
Managerial – Knowledge , goal of
claimant , and use of inputs ( part -1 :
The basis of global management theory
& practices
External Enviournemt
Planning
( part 2)
Organizing
( part 3)
Staffing( part
4)
Leading
( part 3)
Controlling
( part 6)
To Produce output
External Enviournemt
Facilitated by communication that also links the organization with the external
environment
Reenergizing the system
External Enviournemt
External Variables & Information
1. Opportunities
2. Constrains
3. others
Out put
1. Products
2. Services
3. Profits
4. Satisfaction
5. Goal
Integration
INPUT :
People , managerial skills, technical skills & skills
The task of managers is to transforms the
inputs ,in a effective and efficient manner into
output
OUTPUT :
Product ,services ,profit, satisfaction ,
integration of the goals of claimants to the
enterprise

THREE MANAGEMENT PERSPECTIVE
THE INTERNATIONAL PERSPECTIVE
THE INNOVATION PERSPECTIVE
THE LEADERSHIP PERSPECTIVE
Work /operate in international environment…. knowledge , attune & skills….
Is creating more ejective and efficient processes , products, services by using
creative ideas and solutions to solve problem ,finding opportunities and
enriching people’s life
Is influencing - process of influencing people , so that they will strive willingly and
enthusiastically towards the achievement of group goals

THANK YOU