TEST BANK for Operations Management, 14th Edition by William J. Stevenson,.pdf
Coaching
1. Coaching for Better
Performance
Developing Employees to over come challenges, so as to Face the
Tough Competition and Win !!
Srinivason, Chief Consultant – ConnectingDots, Chennai.
2. Coaching
• Analysis on the Organization Structure
• Understand the Hierarchy & Escalation Matrix
• Listen to Employee’s Pros & Cons
• Plan a Coaching Module.
• Initiate Coaching
• Review and Monitor the Performance
• Set Auto Pilot Mode
• Exit
3. Skill Issue or Will Issue
• Understand is the Skill Issue or Will Issue.
• Skill Issues can be always addressed by equipping the Employee
with necessary Training Programs and with Management Tools.
• Will Issues can be addressed only thru BMCE ( Behavior
Modification thru Compulsive Environment ) . Further if the
Employee is unable to tame due to his stubborn Attitude, better
show the Opportunity outside world and should Exit .
