The Next Frontier of Spiceworks’ Product Roadmap - Greg Kattawar & Tabrez Syed

1. Spiceworks
2011 & Beyond
Presented By
Greg & Tabrez
October 21, 2010

2. Inventory
• Improved scanning techniques
– Custom-WebPages
• Wizards for troubleshooting scanning errors
• Optional native client
– Hard to reach devices
– Real-time data collection
• Additional Remote Site Support
– People
– Additional Views & Reports
• Extend the Timeline
– Consolidation of activities
– Surface important information
– Built in Workflows & Best Practices

3. Network Map
• Additional MIB / device support
• Sharing w/Analysis of Settings & Configurations
• Popular settings/configurations
• Network Map reworked with HTML 5
• Troubleshooting wizards w/drill-down
• Firmware Load/Backup/Restore

4. Help Desk
• Roles, views and queues per user
• Time tracking per admin (single ticket)
• Knowledge Base (crowd-sourced)
– User Content
– IT Content
– Shared w/Community
• Exchange 2010 Support
• Custom Views

5. Monitoring & Alerting
• More real-time monitoring
• Added breadth for
– Devices
– Apps
– Services (www, mail, dns, etc…)
• Targeted alerting
– Example: event id and event source

6. Community
• Connect Users w/Favorite Vendors
• Relevant Community info in App
– Best Practices
– Analysis
– Recommendations
• Share & Follow other IT Pros

7. General (core)
• Top Community Requests
• Bug fixes
• Performance & Scalability Improvements
• Roles w/Permissions
• Improved Reporting
– Purchasing & People
– Pivots
• Additional Integrations
– Warranty, Security, Email, AV, SAAS…
• Advance Mobility
– Iphone & Android
• Keep up with the latest technologies

8. Release Process
- Major releases 3-5 months
- 2-3 month Beta
- Minor patch releases (1-2 months)
- 0-2 week Beta
- Release Content
- Community features & bug fixes
- Internal Tickets (enhancements, bugs)
- Strategic Direction