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Reflections on Service Design in Government 2019

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Reflections from 3 days of the service design in government conference 2019.

Publicada em: Design
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Reflections on Service Design in Government 2019

  1. 1. #sdingov @sophiedennis Reflections
 SDinGov 2019 
 Sophie Dennis
 conference chair and strategic design consultant
 @sophiedennis
  2. 2. #sdingov @sophiedennis What did you learn?
 Who did you meet?
 What will you do (differently)?
  3. 3. #sdingov @sophiedennis Service Design in Government
  4. 4. #sdingov @sophiedennis Beyond Service Design 
 Beyond Government
  5. 5. #sdingov @sophiedennis
  6. 6. #sdingov @sophiedennis Redefine the relationship between citizens 
 and the state one form at a time
  7. 7. #sdingov @sophiedennis Redefine the relationship between citizens 
 and the state power one form at a time
  8. 8. #sdingov @sophiedennis Cormac Russell
  9. 9. #sdingov @sophiedennis Don’t start with user needs Stop designing services Asset Based Community Development: I’m exaggerating for effect
  10. 10. #sdingov @sophiedennis Service design is the design of services - Lou Downe
  11. 11. #sdingov @sophiedennis so what are we doing when what we are designing are networks … communities … systems … relationships … care …
  12. 12. #sdingov @sophiedennis Ade Adewunmi @adewumni
 Photo by @Tookes https://twitter.com/Tookes/status/1103957177784512513
  13. 13. #sdingov @sophiedennis human-centred design networks … communities … systems … relationships … care …
  14. 14. Matt Edgar @mattedgar
  15. 15. Dr Joanna Choukeir @JoannaChoukeir
 
 Place-based design: starting with what is strong, not what is wrong
 
 https://twitter.com/ JoannaChoukeir/status/ 1103707487189037056
  16. 16. #sdingov @sophiedennis Unthinkable Radical Acceptable Sensible Popular Policy Popular Sensible Acceptable Radical Unthinkable OVERTON WINDOWvia Eliot Fineburg in Escaping My Tribe and Managing My Hubris
  17. 17. #sdingov @sophiedennis
  18. 18. #sdingov @sophiedennis Pick your target Stay close to the network Swarm on the problem Keep an eye on our blindspots - Trilly Chatterjee @trillyc
  19. 19. #sdingov @sophiedennis Over to you…
  20. 20. #sdingov @sophiedennis What did you learn?
 Who did you meet?
 What will you do (differently)?
  21. 21. #sdingov @sophiedennis What’s next?
 SDinGov 2020
 Wednesday 4 to Friday 6 March Announcements via the mailing list (sign up on the website) and @SDinGov
  22. 22. #sdingov @sophiedennis Onwards… Sophie Dennis
 conference chair and strategic design consultant
 @sophiedennis (to The Salisbury)

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