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Esteban Contreras | @socialnerdia Director of Experience Design, Sprinklr experience-driven companies
Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding
Purpose
Product
Vision
Brand
Distribution
Community
Personality
Price
Storytelling
Ecosystem
Onboarding
Service
Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding Experience-Dri...

 @socialnerdia
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05 de Mar de 2016

Experience-Driven Companies

The 12 dimensions of customer experience are purpose, product, vision, brand, distribution, community, personality, price, storytelling, ecosystem, onboarding, and service. Experience-driven companies excel at each and all of these dimensions.

Join me at SXSW Interactive 2016 as I will be speaking about why identity and chemistry are important to the entire customer experience. "Identity and the Chemistry of Experience" on March 13, 2016. http://spr.ly/idchemex

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Experience-Driven Companies

  1. 1. Esteban Contreras | @socialnerdia Director of Experience Design, Sprinklr experience-driven companies
  2. 2. Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding
  3. 3. Purpose
  4. 4. Product
  5. 5. Vision
  6. 6. Brand
  7. 7. Distribution
  8. 8. Community
  9. 9. Personality
  10. 10. Price
  11. 11. Storytelling
  12. 12. Ecosystem
  13. 13. Onboarding
  14. 14. Service
  15. 15. Purpose Price Vision BrandProduct CommunityDistribution EcosystemStorytelling ServicePersonality Onboarding Experience-Driven Companies
  16. 16. 
 @socialnerdia

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