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                                                          A  Guide  Social  Facebook  Communications  
                                                                                                                     2011.02.14  




*   (   )( )             |    |   |        |   PR   |
                                                                                
                                                                                                                                                                                     
                                                                                                                                                               ,                                                                                               PR                                                              
                                                                                                                                                                                                                                                                                                                                                                   
                                                                                                                                                                                  
                                                                               100                                                                                                                      
-                /                                                                                             (2009                                                                                                                                                                                               )
                                                                                                                  PR                                                                                                                                                 
                                                               ,                                              ,                                         ,                                                                                               ,                                                                                     
                                                                               ,                                                                                                                                                         ,                                       ,                                                                                               ,KT,
LG                                       ,                                                                  ,                                                                    50                                                                                           


                                                                                                                                                                                                                                                                                                                                                           :http://twitter.com/junycap

                                                                                                                                                                                                                                                                                                                                                                 :http://twitter.com/social_link

                                                                                                                                                             :http://facebook.com/sociallink.kr

                                                                                 :juny.lee@sociallink.kr




                                                                                                                                                                                       2
      




1                                              



2                                                   4     




                     3
1  
                                




           4
                                            


                                                                                                                  ,                                         ,                                                                            

                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                   

                                                   FBML(FacebookMark-upLanguage)                                                                                                                                                                                                                                                                                               

                                                      (                                                                                                           )

                                                                                               ,                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                                                       


                                                                                                   (                                          )                                                                                                                           (                                                                                                           )

Page
                                                                                 URL

                                                                                                                                              5
                                     




                                                       *     :Socialbakers.com



           Facebook Best Case                      2       200


B2C                                            .
                                     6
                                                             




*   : Syncapse                                                                                                                                                                                                                                                                                       *                     :4,000                                   


                       68%                                                                                                                                                                                                         (                                     41%                      )
    2.                 28%                                                                                                                                                                                                                                                                                    
    3.                                                                                                                        $71.84                                                                      
    4.                                                                                                                                                                                                                   ,                   $508.16                   



                                                                                                                                                                                                                                                ,                                                                                                                                                              .
                                                                                                                                                                                                                      7
                                                                                                                                                                                                                                                          10          

1.                                                                                                                                                                                                                                             (40%)

2.                                                                                                                                                                                                                                                                (39%)

3.                                                       ,                                                                                                                                         (36%)

4.                                                                                                                                                                                                                                                       (34%)

5.                                                                                                                                                                                                                                                (33%)

6.                                                                                                                                                                                                                                 (30%)

7.                                                                                                                                                                                                                                                    (29%)

8.                                                                                                                                                                                                                                                           (25%)

9.                                                                                                                                      (22%)

10.                                                                                                                                                                                                                              (21%)

11.                                                                                                                                                                                                                                  (13%)

12.                                                                                                                                                          ,                                                                                                       (13%)

                                                                                                                                                                                                                                                                                                                                                   *   :CotweetExactTarget


                                                                                                                                                                                                                                                                                            ,                             ,                                                          ,
                                                                                                                                                                                                                                                                                                                                               .

                                                                                                                                                                                                                                                                                                                          8
                                                      5                                                                                                                



                          1.                                                                                                                                           (32%)


                          2.                                                                                                                                        (27%)


                          3.                                                                                                                                                      (22%)


                          4.                                                                                                                                                             (12%)


                          5.                                                                                                                                            (7%)




                                                                                                                                                                                                                           *        :DDB



     ,        ,   /                                                                                                                                                                                                             .

                          ,                                                                                                                                                                                                                          ,
                      .
                          9
                   




                            Page




                        ,




                   10
                   




                                Page




                            ,




                       11
                        




                                    Page




                            ,   ,




                  12
                                        

:

    :

:                                RSS          .

        400

:




        Page
2  
                            4     




                14
                                 4                            


                1                       2                        3                              4




-                              -                       -
-
                                                                                            -
         -QA              -                                -
        -                                                  -
                                                                                            -
    -                                  -
            -              -                               (CRM, Marketing, RD,
                                                                                        -
    -                                                  Product Sales, Commerce,
        -Vanity URL                -                            Social Good   )




                                                 15
1     :                                                                   

                                               

                           ,                 ,         /




                                                           ,




                                    ,




                                                                             ,




                                                                    ,




                                                  16
1           :                                                               

                                                                  




                                                     /



    QA                                                                        ,




                                         




                                                         17
1       :                                                                          

                                                      (Persona  Marketing)  


                               .

                                                          ,
                           ,
                  .




              .

AXE                                Jennie
                                                      ,
                                            ,
                                                          ,
                                                               .
                                                                                  *   : AXE




                                                                   18
1     :                                                                                                                                                

                                                                                                                                     


                                                                                                                                                                                                                                                             
                                                                                        
                                                                                                                                                                     ,                                                       ,                                          ,
                                            200X600
                                                                                                                                                                                                                                                             
                                                                                 (                           
                                                                                                                                                                                                                                  
                                                                                                   

                                                          )

                 

                 
                                                                                                                                                                                                                                                                                    
                 200X600                                                     
                                                                                                                                                                                                                                               
                                                                                        
                                                                                                                                                                                                                                                          
                                                                                        
                                                                                                                                                                                                                               
                 




                                                                                                                                    19
1                 :                                                     
                                       




                            +                                              +




        :                                                ,

    :       ,                                                ,



                                                    20
1     :                                                                     
                                                     




            *      : Red Bull                                        *   : BMW Korea


                                                   21
1     :                                                                                   

                                                          

              ,

         .



                                                        ,
                           ( :                      ,             ,
     )



    (                                  )

                  ,               ,             ,



                                                                                *   :




                                                                  22
1          :                                              

     Vanity  URL             



           -




             ,



    25                 ,
                 URL




                                          23
2     :                             

                                         




                              [             ]




                                                [   ]




                                   24
2      :                                   

                                                     



                     4
                              URL                   URL
2     :                              

                                                    




                                                                
                                                                                   .

                                                                 OOO


                                                       320
                                                                       , 200~320




                                        26
2          :                                            

                                                                       




                                                                          +27%


                                                                          +22%
    *   :Virtue

                                                           27
2     :                                            

                                         8     

1.

                                                        .
                                                                      [                    ]
                                                            .

                                                                               .



2.


              .

                              ,
                  .

                                                                [      Korea              ]




                                                   28
2         :                                                    

                                                     8     

3.

                                                                            .

         /       ,                    ,             ,
                          .

                                                                        ,
             .

                                                                                    [BMWKorea DIYMovie]
4.

                               ,
                                                    .

                                                              ,
                                                                                [                       ]
                                               .


                                                                   29
2     :                                           

                                        8     

5.

                         ,                                 .

                                                       ,       .




6.

                     ,
                             ,
                .




                                                  30
2     :                                              

                                   8         


7.

                                                                  ,       .

       2                               .




8.

                                                              .

                ,                               (         ,       )   .

                                   ,                                          .

                                   .




                                                     31
2     :                                                           

                                    




                                 75%                                                                   .  
                                                                                                 !  



                                                                 32
3                       :                                                                      

                                                                                              

                                                                ,




*   :Skittles.com       




                                                                                                      *   :                  


                                                                                       33
3      :                                   

                                                
                                                       ,




                                                   *       :SKTelecom TSocialParty



                               34
3      :                                          

                                                       




      
      
                                          35
3                  :                                                                                                                   

                Social  CRM                                                                                                                     
                                                     ,                                                                                             ,   ,
                                                                                                                               ,




*   :                       support         




                                                                                                                               36
3         :                                                                                                         

                                                                                                                             
                                                                                                                                 ,

                                                                                                             PR




    *   :                                           




                                                                                                            37
3                        :                                                                                    

                           CSR                                                                                            
             $500,000                                                            500,000                                 VOTE                      ,
    1                     1                   $250,000 / 2 ~5                                    $100,000 / 6        ~ 200       $20,000




                                                                                                                             1             2   3




*   :ChaseBank CSR               



                                                                                                           38
3          :                                                                                              

                                                                  
                           (place)
             .




    *   :Westfield ValleyFair           




                                                                                                   39
3         :                                                                                                          

                                                                                                                
                                                                                                                           ,
                                                              ,




    *       :        Delta               




                                                                                                         40
4       :                             

                                               

1.                                                         ,                                       !

2.                                                                        !

3.                                                 !

4.                                  /                                                  !

5.                                                                 !

6.                      !

7.                             ,                                                   !

8.                                                                     !                   !

9.                                                             ,               !

10.                                                    ,                                       !




                                                  41
4     :                      

                                  



                                                      .

                                                                  .

                                          ,
                                                                      .

                                                                  .

                                                          .

                                                              .
                                                                          ,

                                                  .
                                              ,



                                     42
4     :                           

                             

                                              

                                          /




                 /




                                     43
Thank  You!  
    Your  Social  Media  Communication  Designer  
                            Juny  Lee,  Founder    Chief  Consultant  
                                                                 
Juny.lee@sociallink.kr                    /                Junycap@gmail.com  
Twitter:  www.twitter.com/junycap    /  Linkedin:    www.linkedin.com/in/junycap  
Slideshare:  www.slideshare.net/junycap  /  Facebook  page:  www.facebook.com/socialdialog  
Corporate  blog:  www.sociallink.kr  /  Personal  blog:  www.junycap.com  



                                                          44

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Facebook Page Communications for Business

  • 1.         A  Guide  Social  Facebook  Communications   2011.02.14   * ( )( ) | | | | PR |
  • 2.       , PR 100 - / (2009 ) PR , , , , , , , ,KT, LG , , 50 :http://twitter.com/junycap :http://twitter.com/social_link :http://facebook.com/sociallink.kr :juny.lee@sociallink.kr 2
  • 3.     1             2          4   3
  • 4. 1             4
  • 5.     , , FBML(FacebookMark-upLanguage) ( ) , ( ) ( ) Page URL 5
  • 6.           * :Socialbakers.com Facebook Best Case 2 200 B2C . 6
  • 7.       * : Syncapse * :4,000 68% ( 41% ) 2. 28% 3. $71.84 4. , $508.16 , . 7
  • 8.        10     1. (40%) 2. (39%) 3. , (36%) 4. (34%) 5. (33%) 6. (30%) 7. (29%) 8. (25%) 9. (22%) 10. (21%) 11. (13%) 12. , (13%) * :CotweetExactTarget , , , . 8
  • 9.        5     1. (32%) 2. (27%) 3. (22%) 4. (12%) 5. (7%) * :DDB , , / . , , . 9
  • 10.           Page , 10
  • 11.           Page , 11
  • 12.           Page , , 12
  • 13.                 : : : RSS . 400 : Page
  • 14. 2          4   14
  • 15.        4     1 2 3 4 - - - - - -QA - - - - - - - - - (CRM, Marketing, RD, - - Product Sales, Commerce, -Vanity URL - Social Good ) 15
  • 16. 1  :                       , , / , , , , 16
  • 17. 1  :                               / QA , 17
  • 18. 1  :                     (Persona  Marketing)   . , , . . AXE Jennie , , , . * : AXE 18
  • 19. 1  :                           , , , 200X600 ( ) 200X600 19
  • 20. 1  :                       + + : , : , , 20
  • 21. 1  :                             * : Red Bull * : BMW Korea 21
  • 22. 1  :                           , . , ( : , , ) ( ) , , , * : 22
  • 23. 1  :               Vanity  URL     - , 25 , URL 23
  • 24. 2  :                   [ ] [ ] 24
  • 25. 2  :                     4 URL URL
  • 26. 2  :                       . OOO 320 , 200~320 26
  • 27. 2  :                       +27% +22% * :Virtue 27
  • 28. 2  :                8   1. . [ ] . . 2. . , . [ Korea ] 28
  • 29. 2  :                8   3. . / , , , . , . [BMWKorea DIYMovie] 4. , . , [ ] . 29
  • 30. 2  :                8   5. , . , . 6. , , . 30
  • 31. 2  :                8   7. , . 2 . 8. . , ( , ) . , . . 31
  • 32. 2  :                  75%             .                       !   32
  • 33. 3  :                       , * :Skittles.com * : 33
  • 34. 3  :                         , * :SKTelecom TSocialParty 34
  • 35. 3  :                             35
  • 36. 3  :             Social  CRM             , , , , * : support 36
  • 37. 3  :                             , PR * : 37
  • 38. 3  :              CSR               $500,000 500,000 VOTE , 1 1 $250,000 / 2 ~5 $100,000 / 6 ~ 200 $20,000 1 2 3 * :ChaseBank CSR 38
  • 39. 3  :                     (place) . * :Westfield ValleyFair 39
  • 40. 3  :                       , , * : Delta 40
  • 41. 4  :               1. , ! 2. ! 3. ! 4. / ! 5. ! 6. ! 7. , ! 8. ! ! 9. , ! 10. , ! 41
  • 42. 4  :               . . , . . . . , . , 42
  • 43. 4  :               / / 43
  • 44. Thank  You!   Your  Social  Media  Communication  Designer   Juny  Lee,  Founder    Chief  Consultant     Juny.lee@sociallink.kr                    /                Junycap@gmail.com   Twitter:  www.twitter.com/junycap    /  Linkedin:    www.linkedin.com/in/junycap   Slideshare:  www.slideshare.net/junycap  /  Facebook  page:  www.facebook.com/socialdialog   Corporate  blog:  www.sociallink.kr  /  Personal  blog:  www.junycap.com   44