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Sustainable Competiveness
               Network Enables Connectivity, Global Competiven




“If You Have Agreed With Everything I’ve Said… I’ve Clearly Failed”

                                                        John Chambers
                                                        Chairman and CEO
                                                        Cisco Systems
GAAP Reconciliation
During this presentation references to financial measures of Cisco will include
references to non-GAAP financial measures. Cisco provides a reconciliation between
GAAP and non-GAAP financial information on our website at www.cisco.com under
“About Cisco” in the “Investor Relations” section.
http://investor.cisco.com/results.cfm


Forward-Looking Statements
This presentation contains projections and other forward
                                                    forward-looking statements regarding
future events or the future financial performance of Cisco, including future operating
results. These projections and statements are only predictions. Actual events or
results may differ materially from those in the projections or other forward
                                                                     forward-looking
statements. Please see Cisco’s filings with the SEC, including its most recent filings
on Form 10-K and Form 10-Q, for a discussion of important risk factors that could
                              Q,
cause actual events or results to differ materially from those in the projections or other
forward-looking statements.
What’s on Your Mind?
• Sustainable Competiveness
• Global Economy
• Technology Transitions… Social Media / Collaboration
                          Video / Virtualization / Data Cent
• Business Case for IT... IT Innovation / Enable Strategy?
• What’s Working with IT? What
  Do Differently?
• Innovation… Operational Excellence
What’s on My Mind?
    • Market Transitions / Tipping Points
        - Global Economy                 - Collaboration / Video
        - Technology Transitions         - Consumer         Business
        - Virtualization / Data Center
    • Speed / Scale / Flexibility / Replication
    • Collaboration / Video… Everything We Do
    • Market Adjacencies 30+… New Business Models
                                …
    • Innovation… Business Models / Organization Structure / IT
    • Innovation AND Operational Excellence

Sustainable Competiveness… Countries / Companies
Vision: Country’s Sustainable Competitiveness

     Education

     Infrastructure
     Innovation
     Market Transitions
     Supportive Government

     Collaboration
   “First Time… 3 Billion People < $3 / Day”
Common Vocabulary / Key Themes

     Market Transitions / Tipping Points
        • Opportunity / time to change

     Business / Government Model
        • Vision… 5+ years
                   +
        • Strategy… 2-4 years
        • Execution… 12-18 months
                         18

“Challenge Enable Vision / Strategy / Execution by I
arket Transitions in Global GDP Emerging Countrie
Cisco Makes All Decisions… Vision … 5 – 10 Years
                                                                                      100%

                   Developed
                                                                                      75%


                                                                                      50%
                                                                                      25%
                   Emerging


    1820          1913         1950              2005                          2025



           “Innovation / Operational Excellence / Speed…
                  Emerging No Longer Following”
                                      Source: The Economist, “The New Titans,” 16 Sept. 2006
T has proven to be a key enabler of socioeconomic progress and
velopment, enhancing productivity and therefore economic grow
 ucing poverty and improving living standards.”
                                        - World Economic Forum, Global IT Re
“Technology has become th
                        engine of Globalization”   - World




e expansion of ICT is both
se and effect of globalization”

                                  “Globalization has be
                                  a main driver of  - Worl
                                                    Organ


                                  technological progres
Source: S


Saudi Arabia
ON THE FAST TRACK TO TOP 1
ness-Friendly
                Impressive Progress          Quality
 vironment                                 Workforce
                                         Infrastructu

13 Ease Doing                          • 27th Global
usiness             Top 10 most         Competitiven

14 FDI Inflow
                 competitive economy   • Universities
                                           7 New
arket
ficiency                               • $2.4B educ
                                        “reform”… 5
emove Hurdles                           students
Cisco’s Vision / Strategy / Execution
Network Changes Way We       All Forms Communication /
Work / Live / Play / Learn   IT into Network

Network Becomes the          Enabling New… Business
Platform… IIN                Models Productivity / Growth


Market Transitions…          Technology and Business
Customer Driven              Architecture

Innovation…Build / Buy /     Cross Functional
Partner / Collaborate        Teamwork / Prioritization


                             Leader In All Customer         Leader in Collaboratio
#1 Product Leadership
                             Segments…Consumer              and Web 2.0

Lead Layers 1-7              Quad Play Everywhere… UC       Leader in Video Archit
Convergence
arket Transitions…
        Opportunities



                                                   Video
                                                      Network
                                  Network
                                     as Platform
                  Network
                    of Networks
one
/ Voice / Video
1997                 2000           2006                2009
Cisco’s Growth Strategy

       Build


      Innovation                       Not
                                    Competition
                                   Competition
                                     Market
        Market                      Transitions
      Transitions
                                    Adjacencies
Buy                 Partner
sis in
ence


         Fear in Financial
                  Markets

                                                                   Q1 Phase 1
                                                                   Acceleration

                                                         Q4 Tipping Point
                             Global Economic
                                    Meltdown
                                                   Q3 “Bottom”



   JAN 2008                             JAN 2009                            DEC 2009
sis in                              Cisco Focus Over Last 2 Year
ence


         Fear in Financial
                  Markets
         • Speed, •
                  Scale, Flexibility, Replicate                   Q1 Phase
                                                                  Accelerat
         • Playbook, Gameplan… Most Aggressive in History
                                              Q4 Tipping Point
         • OrganizationGlobal Economic Business Models
                        Structure,
                             Meltdown
                                    Q3 “Bottom”
         • Network is Platform for Communications / IT


   JAN 2008                        JAN 2009            DEC 2009
Market Transitio
Expanding Expectations of IT… Priorities Aligned
   Embed                                                         Enable

   CEO Priorities
   (Business Focus)                                    CIO Priorities
                                                       (Technology Focus)




                           Vision / Strategy / Execution
                  Growth / Productivity / Cost Realignment
                New Business Models… Speed / Flexibility
                      Business and Technology Architectures
                        IT / Program Progress, Capabilities

T has gone from enabling our strategy to being our strate
conomy… 30+ New Markets…
          +                                            10% Expense

  Playbook                                                 Game Plan


 Expense Reduction                                       Resource
       $1.5B                                          Reallocation $1B

   Organization Structure                        Business Models
   - C / B / WG   - Engineering / Sales              V/S/E


                             30+ Market Adjacencies
                               +


                        Execution            Growth
Innovation                                            Operational Excelle

                         Market Transitions

                                                                     34X
                     Business Models… V/S/E


                                      ( Operational
                      Innovation… Execution
                                        Excellence


                     Process / Preparation…
                  Speed / Scale / Flex / Replicable

                  Organization Structure… Enable

             Network Platform… Collaboration / Web 2.0

         Plumber            Technology Business Partner
             Collaboration Enables all of the Above
Leadership in Collaborative Utilization



6X   Files Uploaded   Publishers
                                   41X
                                         User Growth Rate   86X
TelePresence…
              TelePresence Flagship of
             Collaboration Business Models




452K Meetings
7,800 Meetings / Week
674 Rooms… 204 Cities… 47 Countries
60%+ Utilization… 10 hour day


      500 Customers… CEOs Get It
COP15
                                                                           COP




                                                                                   Bonn
                                                                                     Geneva
                                                                                    Copenhagen
               New York

• 7 TelePresence… secure
• 5 rooms… UN locations: Bonn, Geneva, Nairobi, New York, Danish Foreign Ministry Copenh
• UN, IGOs, NGOs via Cisco rooms (~70 globally)
                                                                                          Nairob

    © 2006 Cisco Systems, Inc. All rights reserved.   Cisco Confidential
For Consumer…




Swim w/ Dolphins                        Zip Lining




        Bear Fishing                   Family
For Business




                                            Customer Meeting
On My Mind




                                        Company Meeting

       Jabber War Room
Organization Structure… Collaborative Groups




   Innovation
                           Operational Excellence
Market Adjacencies… 30+
                                                              Collaboration
                                                             UC / WebEx / TP

                                               Smart
                                             Connected         Advertising        Cisco 3.0
                                            Communities

                                    Video         Smart Grid          Quality            Mexico 3.0

                       Saudi Arabia /    Software/                                    Command / Control
                       Brasil / Russia                          China 3.0
                                          XaaS
                          Strategy                                                    Collab. / Teamwork

                               Cloud             Media                                                          Sports /
                Mobility                                        Services           Globalisation
                             Computing          Solutions                                                    Entertainment


      (IRIS) Routers          Managed                           Virtualization/               Commercial
                                                 Solutions                                                             Green
         In Space             Services                          Data Center                   Acceleration


                                                                      Emerging                          Virtual                Safety /
dia 3.0            Small Business             Consumer
                                                                     Countries 2.0                    Healthcare               Security



              Growth / Execution… (
                                  (25%...12-17%)
Foundation for Business Goals
                                              Collaboration UC /
                                             WebEx / TelePresence
45 Days Enabled by Structure / Models
                                  Smart
                                Connected
                                Communities
                                                   Advertising             Cisco 3.0


   • 4 Acquisitions          Video         Smart Grid
                                                        • Earnings
                                                                 Quality          Mexico 3.0
                                                                           Command / Control
                        Media           Software/          China 3.0
                       Solutions         XaaS                              Collab. / Teamwork
   • Strategic Alliances • Shareholder Meeting
                Mobility
                                Cloud
                              Computing
                                         Brasil / Russia /
                                          Saudi Arabia      Services       Globalisation    Sports /
                                                                                         Entertainment
                                             Strategy

   • CIO Conference
         (IRIS) Routers
            In Space
                              Managed
                              Services
                                            Solutions
                                                           Virtualization/
                                                            Data Center
                                                                              Commercial
                                                        • 100+ Customer Meetings
                                                                              Acceleration
                                                                                                Green

                            Small                          Emerging                 Virtual     Safety /
        India 3.0                          Consumer                               Healthcare    Security
                           Business                       Countries 2.0


  Speed / Scale / Flexibility / Replicate
 Organizational                                                                            New Business
   Structure                                                                                 Models

Councils / Boards
                                                                                                V/S/E
Working Groups
Effectiveness in Transitions…
                        Industry Market Capitalization
                                                                            $132B
       January 1995                                                                                          November 20
                                                                                                              January 201
                                                                               $110B

                                                                                                                    $60B

                                                                                                                   $23B


1995: Alcatel, Lucent, Nortel,                                       2006: Alcatel, Lucent, Nortel, Ciena,
Ascend, 3Com, Bay, Cabletron, Fore, Madge, Shiva, Newbridge, Xylan
          Com,                                                       Enterasys, Extreme, Foundry, Juniper, Redback, Riverstone, Sy
Cisco Networking Academies


                         165+   Countries / Territories
                       9,500+   Academies
WORLDWIDE             20,000+   Instructors
                     900,000+   Students (20% Female)
                     650,000+   CCNA 4 Graduates (15% Female)

                       2,181+   Academies
UNITED STATES          3,652+   Instructors
                     137,538+
                     137        Students (15% Female)
                     172,380+
                     172        CCNA 4 Graduates (12% Female)

                         200+   Academies
MIDDLE EAST              300+   Instructors
                      20,000+   Students (21% Female)
                      35,000+   CCNA 4 Graduates (17% Female)

                           89   Academies
                          239   Instructors
SAUDI ARABIA           13,226   Students (26% Female)
                        2,737   CCNA 4 Graduates (3% Female)
Bahrain                                    Bahrain International Circuit
…an environment where technology thrives   Powered by Cisco
…a winning combination of
technology and talent
Consider the Possibilities
rom Basics                            To Efficiency and Innovat
zens: siloed government               Citizens: One Government all need
      agencies different ministries
                                      Integrated ICT framework
T solution patchwork
                                      Shared services, optimized operatio
connected services, data-sharing
                                      Collaborative citizen-centric approa
p-down government push
                                      Broadband Experience, Application
cus only broadband penetration
                                      IT is part of THE strategy
s an enabler
operation                             Collaboration / Internet Phase 2
ICT: Gaining Importance
p 10 competitive
  economy                  The NCC* Working Recommendations

                      • ICT sector growth 10%... 5 years
                      • Access, affordability mobile services all ar
                      • Nationwide broadband penetration
                          ationwide:
                                     applications
                      • Subsidies rural broadband penetration
                          ubsidies…
                      • Competitive telecoms regulation
                          ompetitive
 CT Enabler and       • e-government services
                          government
mpetitive Advantage   • Education awareness programs
                          ducation,
                                      Source: * The National Competitiveness Center, Saudi Arabia
(GCF2010)Sustainable Competiveness Network Enables Connectivity, Global Competiven
(GCF2010)Sustainable Competiveness Network Enables Connectivity, Global Competiven

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(GCF2010)Sustainable Competiveness Network Enables Connectivity, Global Competiven

  • 1. Sustainable Competiveness Network Enables Connectivity, Global Competiven “If You Have Agreed With Everything I’ve Said… I’ve Clearly Failed” John Chambers Chairman and CEO Cisco Systems
  • 2. GAAP Reconciliation During this presentation references to financial measures of Cisco will include references to non-GAAP financial measures. Cisco provides a reconciliation between GAAP and non-GAAP financial information on our website at www.cisco.com under “About Cisco” in the “Investor Relations” section. http://investor.cisco.com/results.cfm Forward-Looking Statements This presentation contains projections and other forward forward-looking statements regarding future events or the future financial performance of Cisco, including future operating results. These projections and statements are only predictions. Actual events or results may differ materially from those in the projections or other forward forward-looking statements. Please see Cisco’s filings with the SEC, including its most recent filings on Form 10-K and Form 10-Q, for a discussion of important risk factors that could Q, cause actual events or results to differ materially from those in the projections or other forward-looking statements.
  • 3. What’s on Your Mind? • Sustainable Competiveness • Global Economy • Technology Transitions… Social Media / Collaboration Video / Virtualization / Data Cent • Business Case for IT... IT Innovation / Enable Strategy? • What’s Working with IT? What Do Differently? • Innovation… Operational Excellence
  • 4. What’s on My Mind? • Market Transitions / Tipping Points - Global Economy - Collaboration / Video - Technology Transitions - Consumer Business - Virtualization / Data Center • Speed / Scale / Flexibility / Replication • Collaboration / Video… Everything We Do • Market Adjacencies 30+… New Business Models … • Innovation… Business Models / Organization Structure / IT • Innovation AND Operational Excellence Sustainable Competiveness… Countries / Companies
  • 5. Vision: Country’s Sustainable Competitiveness Education Infrastructure Innovation Market Transitions Supportive Government Collaboration “First Time… 3 Billion People < $3 / Day”
  • 6. Common Vocabulary / Key Themes Market Transitions / Tipping Points • Opportunity / time to change Business / Government Model • Vision… 5+ years + • Strategy… 2-4 years • Execution… 12-18 months 18 “Challenge Enable Vision / Strategy / Execution by I
  • 7. arket Transitions in Global GDP Emerging Countrie Cisco Makes All Decisions… Vision … 5 – 10 Years 100% Developed 75% 50% 25% Emerging 1820 1913 1950 2005 2025 “Innovation / Operational Excellence / Speed… Emerging No Longer Following” Source: The Economist, “The New Titans,” 16 Sept. 2006
  • 8. T has proven to be a key enabler of socioeconomic progress and velopment, enhancing productivity and therefore economic grow ucing poverty and improving living standards.” - World Economic Forum, Global IT Re
  • 9. “Technology has become th engine of Globalization” - World e expansion of ICT is both se and effect of globalization” “Globalization has be a main driver of - Worl Organ technological progres
  • 10. Source: S Saudi Arabia ON THE FAST TRACK TO TOP 1
  • 11. ness-Friendly Impressive Progress Quality vironment Workforce Infrastructu 13 Ease Doing • 27th Global usiness Top 10 most Competitiven 14 FDI Inflow competitive economy • Universities 7 New arket ficiency • $2.4B educ “reform”… 5 emove Hurdles students
  • 12. Cisco’s Vision / Strategy / Execution Network Changes Way We All Forms Communication / Work / Live / Play / Learn IT into Network Network Becomes the Enabling New… Business Platform… IIN Models Productivity / Growth Market Transitions… Technology and Business Customer Driven Architecture Innovation…Build / Buy / Cross Functional Partner / Collaborate Teamwork / Prioritization Leader In All Customer Leader in Collaboratio #1 Product Leadership Segments…Consumer and Web 2.0 Lead Layers 1-7 Quad Play Everywhere… UC Leader in Video Archit Convergence
  • 13. arket Transitions… Opportunities Video Network Network as Platform Network of Networks one / Voice / Video 1997 2000 2006 2009
  • 14. Cisco’s Growth Strategy Build Innovation Not Competition Competition Market Market Transitions Transitions Adjacencies Buy Partner
  • 15. sis in ence Fear in Financial Markets Q1 Phase 1 Acceleration Q4 Tipping Point Global Economic Meltdown Q3 “Bottom” JAN 2008 JAN 2009 DEC 2009
  • 16. sis in Cisco Focus Over Last 2 Year ence Fear in Financial Markets • Speed, • Scale, Flexibility, Replicate Q1 Phase Accelerat • Playbook, Gameplan… Most Aggressive in History Q4 Tipping Point • OrganizationGlobal Economic Business Models Structure, Meltdown Q3 “Bottom” • Network is Platform for Communications / IT JAN 2008 JAN 2009 DEC 2009
  • 18. Expanding Expectations of IT… Priorities Aligned Embed Enable CEO Priorities (Business Focus) CIO Priorities (Technology Focus) Vision / Strategy / Execution Growth / Productivity / Cost Realignment New Business Models… Speed / Flexibility Business and Technology Architectures IT / Program Progress, Capabilities T has gone from enabling our strategy to being our strate
  • 19. conomy… 30+ New Markets… + 10% Expense Playbook Game Plan Expense Reduction Resource $1.5B Reallocation $1B Organization Structure Business Models - C / B / WG - Engineering / Sales V/S/E 30+ Market Adjacencies + Execution Growth
  • 20. Innovation Operational Excelle Market Transitions 34X Business Models… V/S/E ( Operational Innovation… Execution Excellence Process / Preparation… Speed / Scale / Flex / Replicable Organization Structure… Enable Network Platform… Collaboration / Web 2.0 Plumber Technology Business Partner Collaboration Enables all of the Above
  • 21. Leadership in Collaborative Utilization 6X Files Uploaded Publishers 41X User Growth Rate 86X
  • 22. TelePresence… TelePresence Flagship of Collaboration Business Models 452K Meetings 7,800 Meetings / Week 674 Rooms… 204 Cities… 47 Countries 60%+ Utilization… 10 hour day 500 Customers… CEOs Get It
  • 23. COP15 COP Bonn Geneva Copenhagen New York • 7 TelePresence… secure • 5 rooms… UN locations: Bonn, Geneva, Nairobi, New York, Danish Foreign Ministry Copenh • UN, IGOs, NGOs via Cisco rooms (~70 globally) Nairob © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
  • 24. For Consumer… Swim w/ Dolphins Zip Lining Bear Fishing Family
  • 25. For Business Customer Meeting On My Mind Company Meeting Jabber War Room
  • 26. Organization Structure… Collaborative Groups Innovation Operational Excellence
  • 27. Market Adjacencies… 30+ Collaboration UC / WebEx / TP Smart Connected Advertising Cisco 3.0 Communities Video Smart Grid Quality Mexico 3.0 Saudi Arabia / Software/ Command / Control Brasil / Russia China 3.0 XaaS Strategy Collab. / Teamwork Cloud Media Sports / Mobility Services Globalisation Computing Solutions Entertainment (IRIS) Routers Managed Virtualization/ Commercial Solutions Green In Space Services Data Center Acceleration Emerging Virtual Safety / dia 3.0 Small Business Consumer Countries 2.0 Healthcare Security Growth / Execution… ( (25%...12-17%)
  • 28. Foundation for Business Goals Collaboration UC / WebEx / TelePresence 45 Days Enabled by Structure / Models Smart Connected Communities Advertising Cisco 3.0 • 4 Acquisitions Video Smart Grid • Earnings Quality Mexico 3.0 Command / Control Media Software/ China 3.0 Solutions XaaS Collab. / Teamwork • Strategic Alliances • Shareholder Meeting Mobility Cloud Computing Brasil / Russia / Saudi Arabia Services Globalisation Sports / Entertainment Strategy • CIO Conference (IRIS) Routers In Space Managed Services Solutions Virtualization/ Data Center Commercial • 100+ Customer Meetings Acceleration Green Small Emerging Virtual Safety / India 3.0 Consumer Healthcare Security Business Countries 2.0 Speed / Scale / Flexibility / Replicate Organizational New Business Structure Models Councils / Boards V/S/E Working Groups
  • 29. Effectiveness in Transitions… Industry Market Capitalization $132B January 1995 November 20 January 201 $110B $60B $23B 1995: Alcatel, Lucent, Nortel, 2006: Alcatel, Lucent, Nortel, Ciena, Ascend, 3Com, Bay, Cabletron, Fore, Madge, Shiva, Newbridge, Xylan Com, Enterasys, Extreme, Foundry, Juniper, Redback, Riverstone, Sy
  • 30. Cisco Networking Academies 165+ Countries / Territories 9,500+ Academies WORLDWIDE 20,000+ Instructors 900,000+ Students (20% Female) 650,000+ CCNA 4 Graduates (15% Female) 2,181+ Academies UNITED STATES 3,652+ Instructors 137,538+ 137 Students (15% Female) 172,380+ 172 CCNA 4 Graduates (12% Female) 200+ Academies MIDDLE EAST 300+ Instructors 20,000+ Students (21% Female) 35,000+ CCNA 4 Graduates (17% Female) 89 Academies 239 Instructors SAUDI ARABIA 13,226 Students (26% Female) 2,737 CCNA 4 Graduates (3% Female)
  • 31. Bahrain Bahrain International Circuit …an environment where technology thrives Powered by Cisco …a winning combination of technology and talent
  • 32. Consider the Possibilities rom Basics To Efficiency and Innovat zens: siloed government Citizens: One Government all need agencies different ministries Integrated ICT framework T solution patchwork Shared services, optimized operatio connected services, data-sharing Collaborative citizen-centric approa p-down government push Broadband Experience, Application cus only broadband penetration IT is part of THE strategy s an enabler operation Collaboration / Internet Phase 2
  • 33. ICT: Gaining Importance p 10 competitive economy The NCC* Working Recommendations • ICT sector growth 10%... 5 years • Access, affordability mobile services all ar • Nationwide broadband penetration ationwide: applications • Subsidies rural broadband penetration ubsidies… • Competitive telecoms regulation ompetitive CT Enabler and • e-government services government mpetitive Advantage • Education awareness programs ducation, Source: * The National Competitiveness Center, Saudi Arabia