SlideShare a Scribd company logo
1 of 36
Measuring the Impact of Social Media Liana “Li” Evans Director of Social Media,  Serengeti Communication
How’d We Get Here?
Monitoring & Measuring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media’s Different
Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Intimacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Intimacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Influence ,[object Object],[object Object],[object Object],[object Object]
Measuring Influence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who’s In  Your Audience?
Different Types of Social Media
Different Things to Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Different Things to Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify & Define Success
Re-Evaluate & Tweak Goals If It Doesn’t Work – Stop Doing It!  Tim O’Reilly, OGI Keynote 7/21/09 Don’t Fall In Love…
Real World Example
Using Social Media to Engage, Interact, Involve & Influence Your Audience
Understanding Your Audience
Hold A Conversation in a Community
Videos…. Lead To
Your Audience Creating Them
Photos …. Lead To
Your Audience … Sharing Them
Linked In Profile… Lead To
Audience Created Groups & Discussions
Networking Where Your Audience Is
Leads to Over 480k Seeing Your Message
Twittering Leads To….
Twitters Holding Conversations About You
All of This Social Stuff Lead To….
Results Of Target Audience?
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contact Director of Social Media SergentiCommunications.com TakeItInHouse.com SocialConversations.com [email_address]   Twitter:  @storyspinner SearchMarketingGurus.com lianaevans.com

More Related Content

What's hot

Advanced social media strategies
Advanced social media strategiesAdvanced social media strategies
Advanced social media strategies
Damien Smith
 
Social Media Basics for Small Business
Social Media Basics for Small BusinessSocial Media Basics for Small Business
Social Media Basics for Small Business
Eight Trails
 

What's hot (20)

Measuring social media
Measuring social mediaMeasuring social media
Measuring social media
 
Social Media Training Basics
Social Media Training BasicsSocial Media Training Basics
Social Media Training Basics
 
Social Media Metrics ft. Daft Punk
Social Media Metrics ft. Daft PunkSocial Media Metrics ft. Daft Punk
Social Media Metrics ft. Daft Punk
 
Social Media & Advertising Channels
Social Media & Advertising ChannelsSocial Media & Advertising Channels
Social Media & Advertising Channels
 
Social Media Tools - Netroots Nation 2010.07.24
Social Media Tools - Netroots Nation 2010.07.24Social Media Tools - Netroots Nation 2010.07.24
Social Media Tools - Netroots Nation 2010.07.24
 
Measuring the Impact of Social Media
Measuring the Impact of Social MediaMeasuring the Impact of Social Media
Measuring the Impact of Social Media
 
Advanced social media strategies
Advanced social media strategiesAdvanced social media strategies
Advanced social media strategies
 
Getting Social With Small Business: Content, Community and World Domination
Getting Social With Small Business: Content, Community and World DominationGetting Social With Small Business: Content, Community and World Domination
Getting Social With Small Business: Content, Community and World Domination
 
What is digital influence?
What is digital influence? What is digital influence?
What is digital influence?
 
Monitoring Social Media Conference - from Monitoring to Engagement
Monitoring Social Media Conference - from Monitoring to EngagementMonitoring Social Media Conference - from Monitoring to Engagement
Monitoring Social Media Conference - from Monitoring to Engagement
 
Social media and PR
Social media and PRSocial media and PR
Social media and PR
 
What's Different about Real Time and Social Search - HJL Slides For SES Chica...
What's Different about Real Time and Social Search - HJL Slides For SES Chica...What's Different about Real Time and Social Search - HJL Slides For SES Chica...
What's Different about Real Time and Social Search - HJL Slides For SES Chica...
 
Social media presentation
Social media presentationSocial media presentation
Social media presentation
 
Identifying Online Infuencers
Identifying Online InfuencersIdentifying Online Infuencers
Identifying Online Infuencers
 
Jumping in with Both Toes: Integrating Social Media into your Community
Jumping in with Both Toes: Integrating Social Media into your CommunityJumping in with Both Toes: Integrating Social Media into your Community
Jumping in with Both Toes: Integrating Social Media into your Community
 
Delta Sigma Phi - Social Media Strategy Development Worksheet
Delta Sigma Phi - Social Media Strategy Development WorksheetDelta Sigma Phi - Social Media Strategy Development Worksheet
Delta Sigma Phi - Social Media Strategy Development Worksheet
 
The food and drink conversation on the web
The food and drink conversation on the webThe food and drink conversation on the web
The food and drink conversation on the web
 
Social Media Basics for Small Business
Social Media Basics for Small BusinessSocial Media Basics for Small Business
Social Media Basics for Small Business
 
SMEI Social Media Roadshow Presentation
SMEI Social Media Roadshow PresentationSMEI Social Media Roadshow Presentation
SMEI Social Media Roadshow Presentation
 
Getting Started With Social Media For Business Pbs Case S Tudy & Strategy
Getting Started With Social Media For Business Pbs Case S Tudy & StrategyGetting Started With Social Media For Business Pbs Case S Tudy & Strategy
Getting Started With Social Media For Business Pbs Case S Tudy & Strategy
 

Viewers also liked (6)

Creating Social Media Strategies Using Audience Research Training
Creating Social Media Strategies Using Audience Research TrainingCreating Social Media Strategies Using Audience Research Training
Creating Social Media Strategies Using Audience Research Training
 
Mzilakatha Strategic Management Services
Mzilakatha Strategic Management ServicesMzilakatha Strategic Management Services
Mzilakatha Strategic Management Services
 
Talk Is Cheap 2010
Talk Is Cheap 2010Talk Is Cheap 2010
Talk Is Cheap 2010
 
Don’t Waste Time Online – Strategy First
Don’t  Waste  Time  Online –  Strategy  FirstDon’t  Waste  Time  Online –  Strategy  First
Don’t Waste Time Online – Strategy First
 
Greenwich Boat Show 2012
Greenwich Boat Show 2012Greenwich Boat Show 2012
Greenwich Boat Show 2012
 
Choosing A Mover
Choosing A MoverChoosing A Mover
Choosing A Mover
 

Similar to Measuring The Impact Of Social Media

Similar to Measuring The Impact Of Social Media (20)

Measuring The Impact Of Social Media - Open Governement & Innovations Confere...
Measuring The Impact Of Social Media - Open Governement & Innovations Confere...Measuring The Impact Of Social Media - Open Governement & Innovations Confere...
Measuring The Impact Of Social Media - Open Governement & Innovations Confere...
 
Managing Social Conversations In Social Media Ses San Jose 2009
Managing Social Conversations In Social Media   Ses San Jose 2009Managing Social Conversations In Social Media   Ses San Jose 2009
Managing Social Conversations In Social Media Ses San Jose 2009
 
Social Media Metrics
Social Media MetricsSocial Media Metrics
Social Media Metrics
 
C20 Workshop
C20 WorkshopC20 Workshop
C20 Workshop
 
How to Build and Sustain Buzz Online
How to Build and Sustain Buzz OnlineHow to Build and Sustain Buzz Online
How to Build and Sustain Buzz Online
 
2009: The Year Of Engagement
2009: The Year Of Engagement2009: The Year Of Engagement
2009: The Year Of Engagement
 
Integrating Digital Channels into your Communication Mix
Integrating Digital Channels into your Communication MixIntegrating Digital Channels into your Communication Mix
Integrating Digital Channels into your Communication Mix
 
Social Networking and Community Building
Social Networking and Community BuildingSocial Networking and Community Building
Social Networking and Community Building
 
Social Networking
Social NetworkingSocial Networking
Social Networking
 
Social Media and Franchising
Social Media and FranchisingSocial Media and Franchising
Social Media and Franchising
 
Nten3
Nten3Nten3
Nten3
 
The Analytics and Metrics Around Social Media Strategy
The Analytics and Metrics Around Social Media Strategy The Analytics and Metrics Around Social Media Strategy
The Analytics and Metrics Around Social Media Strategy
 
Social Media Implementation Slides
Social Media Implementation SlidesSocial Media Implementation Slides
Social Media Implementation Slides
 
How to develop your Social Media strategy in Russia?
How to develop your Social Media strategy in Russia?How to develop your Social Media strategy in Russia?
How to develop your Social Media strategy in Russia?
 
Dennehy PR Tapping In
Dennehy PR Tapping InDennehy PR Tapping In
Dennehy PR Tapping In
 
Social Media Strategy for Nonprofits - case study on success in less than 2 w...
Social Media Strategy for Nonprofits - case study on success in less than 2 w...Social Media Strategy for Nonprofits - case study on success in less than 2 w...
Social Media Strategy for Nonprofits - case study on success in less than 2 w...
 
Get Web Smart: Social Media Overview
Get Web Smart: Social Media OverviewGet Web Smart: Social Media Overview
Get Web Smart: Social Media Overview
 
Social Media for the Agriculture Industry
Social Media for the Agriculture IndustrySocial Media for the Agriculture Industry
Social Media for the Agriculture Industry
 
Measuring Social Media
Measuring Social MediaMeasuring Social Media
Measuring Social Media
 
Why Isnt My Social Media Strategy Working?
Why Isnt My Social Media Strategy Working?Why Isnt My Social Media Strategy Working?
Why Isnt My Social Media Strategy Working?
 

More from Liana "Li" Evans

Demand Generation Director Resume ✦✦ Liana "Li" Evans
Demand Generation Director Resume ✦✦ Liana "Li" EvansDemand Generation Director Resume ✦✦ Liana "Li" Evans
Demand Generation Director Resume ✦✦ Liana "Li" Evans
Liana "Li" Evans
 
Search (SEO) & Social Media Working Together: DMA Days Presentation
Search (SEO) & Social Media Working Together:  DMA Days PresentationSearch (SEO) & Social Media Working Together:  DMA Days Presentation
Search (SEO) & Social Media Working Together: DMA Days Presentation
Liana "Li" Evans
 

More from Liana "Li" Evans (6)

Demand Generation Director Resume ✦✦ Liana "Li" Evans
Demand Generation Director Resume ✦✦ Liana "Li" EvansDemand Generation Director Resume ✦✦ Liana "Li" Evans
Demand Generation Director Resume ✦✦ Liana "Li" Evans
 
Search (SEO) & Social Media Working Together: DMA Days Presentation
Search (SEO) & Social Media Working Together:  DMA Days PresentationSearch (SEO) & Social Media Working Together:  DMA Days Presentation
Search (SEO) & Social Media Working Together: DMA Days Presentation
 
Social Media & Search Marketing Presentation, What's The Link? Social Media Plus
Social Media & Search Marketing Presentation, What's The Link? Social Media PlusSocial Media & Search Marketing Presentation, What's The Link? Social Media Plus
Social Media & Search Marketing Presentation, What's The Link? Social Media Plus
 
Social and the Marketing Mix
Social and the Marketing MixSocial and the Marketing Mix
Social and the Marketing Mix
 
How The Heck Do I Do Social Media Marketing - A Basic 101 Lesson
How The Heck Do I Do Social Media Marketing - A Basic 101 LessonHow The Heck Do I Do Social Media Marketing - A Basic 101 Lesson
How The Heck Do I Do Social Media Marketing - A Basic 101 Lesson
 
Images & Search Engines - A Social Media Perspective Ses San Jose 2009
Images & Search Engines - A Social Media Perspective   Ses San Jose 2009Images & Search Engines - A Social Media Perspective   Ses San Jose 2009
Images & Search Engines - A Social Media Perspective Ses San Jose 2009
 

Recently uploaded

Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Nauman Safdar
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 

Recently uploaded (20)

CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowKalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
 

Measuring The Impact Of Social Media