1. Division of Information Technologies
2011 Annual Report

2. Overview
Message from the CIO
The 2010-2011 academic year
represented a time of change for the Contents
Division of Information Technologies –
both organizationally and with respect 1. Important Events
to our technology offerings. We restored an internal
IT Help Desk operation, filled 5 much needed
positions with very talented individuals, developed a
2. Computer Upgrades
comprehensive information security program and 3. Support for Teaching and
completed a very successful external review/audit of
our information security program against VITA Learning
standards. We’ve also upgraded many important 4. IT Help Desk/Support Services
aspects of our network infrastructure and data
management environment, which will help us
continue to provide quality service moving forward.
5. Training
Information about these efforts, IT funding and FY11 6. Network Upgrades
IT expenditures is provided for your review.
I thank you for your interest in reviewing our 7. Information Security
accomplishments this year and welcome any
feedback you have as we prepare for the 2011-2012 8. Reporting Support
academic year. 9. IT Advisory Committee
Warm Regards,
Dana 10. Fast Facts, Funding, and
Dana B. German
Expenditures
Vice President for Information Technologies
Chief Information Officer
11. Available Resources
IT 2011 Annual Report

3. Important Events
Jan. ‘11 Jan ’11
Nov. 10 Jan. ’11 IT Advisory Spring ’11
IT Training and IT Completes
June-Aug. ’10 Banner 8 Wireless Committee
Communication APA audit with
Campus computer upgrade networks holds first
department no findings
refresh completed upgraded meeting
created
July ’10 Jan. ‘11 Jan. ‘11 Winter ’11 March ‘11
Nov. ’10 More secure Security
Help Desk calls IT Support Campus AV
Novell support password Awareness
again answered Services upgrades
retired. requirements Training
by UMW department completed
Users are implemented
staff. created
migrated to
Windows File
Server.
IT 2011 Annual Report

4. Computer Refresh Initiative
 388 computers were replaced in summer 2010.
 IT funded peripherals for laptops through replacement budget.
 Computers and peripherals are installed by IT staff.
 Of the new computers, 344 are Windows machines and
44 are Macs.
 Computer refresh served as a pilot for Windows 7;
approximately 1/3 of newly deployed machines were
imaged with Windows 7.
 Refresh replaced faculty, staff, and lab and classroom
computers.
IT 2011 Annual Report

5. Support for Teaching and Learning
Lab and Classroom New Learning Management
Upgrades System
 During Spring Break, ITSS staff  UMW has selected Instructure’s
coordinated upgrades in 80 Canvas as our next-generation
technology-enhanced classrooms LMS.
across both campuses.
 Beginning with the Fall 2011, all
 Five classrooms received additional
upgrades to employ advanced courses taught at the University of
technologies such as a touch-pad Mary Washington will have a
controller to easily operate the course shell in Canvas, and all
system, BluRay players, document courses will be populated with
cameras to project physical objects instructors and students.
like newspaper articles, and a  IT Training and Communication
Sympodium table display that allows
instructors to draw on the screen. and Distance and Blended
Learning are offering courses for
 Those interested could track the Canvas training over the summer
progress of classroom upgrades on
the IT Projects and Initiatives website and in Fall 2011.
throughout the week.
IT 2011 Annual Report

6. Return of the In-house Help Desk
 UMW IT Staff and Student Aides began handling calls
directly again in July 2010.
 IT Help Desk handled approximately 10,000 incidents in
FY11. Incidents
 Top incidents included: 2500
2000
- Password reset 1500
- Computer support 1000
500
(computers, printers) 0
- Software support
(Installs, virus removal,
email support)
IT 2011 Annual Report

7. IT Support Services
 In January, User Services was reorganized into two separate
departments: IT Support Services and IT Training and
Communication.
 IT Support Services includes: Help Desk Services, Classroom
and Lab Multimedia and AV Services, and Desktop Support
Services.
 ITSS has added two new desktop technicians and one Systems
Integrator to provide additional support.
IT 2011 Annual Report

8. Training
 IT Training and Communication department was created in January
2011 to address training needs.
 A survey assessing the technology training needs (see Technology
Training Survey) was distributed to members of the UMW
community on April 4, 2011.
 A summary of the data shows:
 Respondents show a high level of interest in most areas listed on the
survey.
 Summer, as well as through-out the year, are the most preferred times
for training.
 Most people prefer Hands-On Training.
 There’s no clear day of choice; Monday is the least preferred day.
 Respondents prefer training in the late morning over other times of the
day.
 Most respondents want to get targeted email notices about technology
training.
IT 2011 Annual Report

9. Network Upgrades
Retirement of Novell Wireless Upgrades
 Staff completed the  Upgraded the network access
management system (Cisco
retirement and de- Clean Access), which ensures
commissioning of the that computers connected to
Novell system, which the wireless network have
adequate antivirus and security
began in 2008. protection.
 New options for  Completed the implementation
document storage and of a new, encrypted wireless
network for authenticated
collaboration include the users.
File/Print server and  Implemented security
SharePoint. improvements for guest
wireless access.
IT 2011 Annual Report

10. Information Security
 IT offered annual security awareness training for all
faculty and staff.
 Additional security awareness training was provided to all
IT staff and all Data Stewards and Data Security Contacts.
 The Identity Theft Prevention Program Committee was
appointed. The inaugural meeting was held on May 5,
2011. Regular monthly meetings are now held on the 1st
Thursday of every month.
 Successfully audited by APA (Auditor of Public Accounts)
against VITA IT Security standards, addressing all areas
identified in previous two annual audits.
IT 2011 Annual Report

11. Reporting Support
 The EAS department has worked this year to consolidate
reporting in line with our CORE strategy, minimizing the
number of legacy reporting tools used (Cognos, C, MS Access,
Discoverer).
 Thus far, 82 reports have been created utilizing Reporting
Services as a delivery vehicle. 18 of these have replaced
routine Ad Hoc reporting requests, and 16 of these have been
new reports entirely. 10 new materialized views and 7 new
Reporting Services models were created this year.
 Through the IAE office, 240 Ad Hoc reporting requests were
received and completed since July 1, 2010.
IT 2011 Annual Report

12. IT Advisory Committee
Committee Members
Background and Progress 2010-2011
 Committee members are
Committee Chairperson – Dr. Mara Scanlon
appointed by the President and 
Administration and Finance – Ms. Allyson Moerman
charged to advise the Vice 
 Human Resources – Ms. Sabrina Johnson
President for Information  Dahlgren Campus – Dr. Mark Safferstone
Technologies and CIO in matters  University Advancement – Ms. Jane Cariker
related to the information  Institutional Assessment and Effectiveness – Dr. Taiwo
technology environment and to Ande
ensure that UMW Strategic Plan  Student Affairs – Dr. Tom Riley
College of Arts and Sciences – Dr. Steve Gallik
Objective 5.E is appropriately 
College of Education – Dr. Teresa Coffman
addressed. 
 College of Business – Dr. Mukesh Srivastava
 The committee held its first  Division of Teaching and Learning Technologies – Ms.
meeting on January 24, 2011 and Martha Burtis
Library – Ms. Rosemary Arneson
met monthly throughout the 
 Teaching Center – Dr. Steve Greenlaw
academic year.  Distance and Blended Learning – Dr. John St. Clair
 Student Representative – Mr. Hunter Smith
IT 2011 Annual Report

13. Fast Facts
Computing Environment Network Environment
Total machines: 1918 Network Device Counts:
 PC Desktops: 1362 (71%)  Switches: 171
 PC Laptops: 345 (18%)  Wireless access points: 223
 Mac Desktop: 153 (8%)  VoIP phones: 881
 Mac Laptop: 58 (3%)
Server Summary – 162 servers (68 physical, 94
Operating Systems: virtual):
 Windows OS: 89%  Physical VMware host servers: 21
 Mac OS: 11%  Physical Servers: 47
 VmwareVirtual Servers: 94
Use:
 Faculty: 365 (19%) SAN Storage:
 Class/Lab/Instructional: 767 (40%)  Total Capacity: 141.47 TB
 Admin/Staff: 786 (41%)  Available Capacity: approx.. 8.6 TB
IT 2011 Annual Report

14. IT Business Office Purchases
IT Business Office
For Campus Community
purchased:
$397,238.20 $4,505,607.66 in IT goods and services
on behalf of the campus community
(and ‘tagged’ 196 assets with a dollar
value of $747,073.68)
$714,320.26
$397,238.20 with HEETF funding (primarily
to upgrade technology in 80 classrooms).
$2,591,431.75
$714,320.26 with Capital Projects funding
$802,617.45
for specific IT/technology for Monroe &
Anderson Hall(s)
$802,617.45 in IT goods/services purchased
on behalf of, and initiated by, the campus
community, with user department operating
IT operating budget; See detailed category breakdowns on next page
funds.
Non-IT, departmental operating budgets
Capital Projects IT related goods/services for Monroe & Anderson Hall(s)
ETF IT purchases $2,591,431.75 with IT division operating
budget funds.
IT 2011 Annual Report

15. 1,200,000.00
Spending
1,000,000.00
Approximately 80% of the IT
operating budget is used to pay
recurring expenditures each
800,000.00
year (such as annual software
maintenances for Banner, Oracle,
Microsoft, the LMS, etc, as well as
ongoing hardware and support
600,000.00
maintenance related to the campus
network, the data center, the
residential network and monthly
400,000.00 telephone bills).
NOTES:
200,000.00 • The chart to the left depicts the
detailed spending categories
against IT’s operating budget in
FY11 (Total expenditures were:
0.00 $2,591,431.75 )
• IT received no funding for annual
computer replacements in FY11.
• The 388 computers replaced in
FY11 were a result of FY10
carry-over funding.
IT 2011 Annual Report

16. IT Organization during 2010-2011
Dana German
Vice President for
Information
Technologies and CIO
Jerry Slezak Justin Webb
Pam Lowery Hall Cheshire Ray Usler
Charity Hooper Executive Director,
Director, IT Support Director, IT Training Executive Director, IT Director, IT Security
IT Business Manager Enterprise Application
Services and Communication Infrastructure and ISO
Services
Deb Hovey
Boutchyard David Dean
Director, Networks Director, Data Center
and Services
Telecommunications
See: http://www.umw.edu/doit/organization/default.php for more information.
IT 2011 Annual Report

17. Resources
IT Help Desk
The Help Desk, located in the basement of George Washington Hall, is the clearinghouse for
all technology-related questions. In helping you solve your problem, staff at the Help Desk
may walk you through some steps on the phone, may point you towards online resources
that can help, or, if needed and appropriate in our procedures, may find someone to visit you
and give you assistance in-person.
Projects and Initiatives Website @umwIT
As both technologies and the needs Follow us on
of our institution change, IT will
work diligently to meet those needs
Twitter for
by providing up-to-date systems, instant updates
hardware, software, and and information.
infrastructure. The IT Projects and
Initiatives website details these
changes.
IT 2011 Annual Report