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ASSIGNMENT
DRIVE FALL 2014
PROGRAM BBA
SUBJECT CODE & NAME BBA102- Organization Behaviour
SEMESTER 1
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.1. Define the term ‘Organisational Behaviour”. Explain the importance of Organizational
Behaviour.
Ans : Organisational Behaviour:
Organizational behavior refers to the way individuals and groups interact within and toward an
organization. The combined behaviors create a company climate that can bolster or undermine an
organization's success. Operating from within a company's system, both management and staff
might have difficulty recognizing patterns of behavior and also how profoundly those patterns can
influence a company's performance. To make sure that influence is positive, leaders must help
others grasp the importance of organizational behaviors so that everyone involved in a company's
future can better understand and shape the
Q.2. Explain the following:
a) Span of Control
b) Centralisation and Decentralisation
Ans : a) Span of Control :
Span of control is the term now used more commonly in business management, particularly human
resource management. Span of control refers to the number of subordinates a supervisor has.
In the hierarchical business organization of some time in the past it was not uncommon to see
average spans of 1 to 4 or even less. That is, one manager supervised four employees on average. In
the 1980s corporate leaders flattened
b) Centralisation and Decentralisation:

2. Decentralisation:
 Decentralisation reduces the workload of top executives.
 It improves job satisfaction and morale of lower level managers by satisfying their needs for
independence, participation and status.
 Decision making is quicker.
 It facilitates growth and diversification. As
3 Define the term ‘Learning’. Explain any three theories of learning.
Answer : Learning theories are conceptual frameworks that describe how information is absorbed,
processed, and retained during learning. Cognitive, emotional, and environmental influences, as well
as prior experience, all play a part in how understanding, or a world view, is acquired or changed,
and knowledge and skills retained.
Behaviorists look at learning as an aspect of condi tioning and will advocate a system of rewards and
targets in education. Educators who embrace cognitive theory believe that the definition of learning
as a change in behavior is too narrow and prefer to study the learner rather than the environment,
and in particular the complexities of human
Q.4. Define the term motivation. Explain Maslow’s need Hierarchy theory.
Ans : Motivation :
Motivation in management describes ways in which managers promote productivity in their
employees. Learn about this topic, several theories of management, and ways in which this applies
to the workplace. Use quiz questions to test your knowledge.
Motivation in management is the process through which managers build the desire to be productive
and effective in their employees.
Maslow’s need Hierarchy theory:
Maslow's hierarchy of needs is a theory in
5. What is meant by conflict? Describe the Sources of Conflict?
Answer : The effective management of workplace conflict requires an understanding of the nature
and sources of conflict in the workplace. Conflict occurs when there is a perception of incompatible
interests between workplace participants. This should be distinguished from disputes. Disputes are
merely a by-product of conflict. They are the outward articulation of conflict.
The first step in uncovering workplace conflict is to consider the typical sources of conflict. There are
a variety of sources of workplace conflict including
Q.6. Write short notes on the following:
a) Organization Culture

3. b) Conflict management
Ans : a) Organization Culture :
Organizational culture is the behavior of humans who are part of an organization and the meanings
that the people attach to their actions. Culture includes the organization values, visions, norms,
working language, systems, symbols, beliefs and habits. It is also the pattern of such collective
behaviors and assumptions that are taught to new
b) Conflict management :
Ans : Conflict management is the process of limiting the negative aspects of conflict while increasing
the positive aspects of conflict. The aim of conflict management is to enhance learning and group
outcomes, including effectiveness or performance in organizational setting (Ra him, 2002, p. 208).
Properly managed conflict can improve group outcomes .
Conflict:
 While no single definition of conflict exists, most definitions involve the following factors:
there are at least two independent groups, the groups perceive some incompatibility
between themselves, and the groups interact with each other in some way (Putnam and
Poole, 1987). Two example definitions are,
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