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Best Practice Definitions & Additional Resources
- 1. Best Practice “Definitions” & Additional Resources
- 15. Thank You
Notas do Editor
- ITIL is relevant to anyone involved in the delivery of support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven best practices for the IT services and support you provide.
- All types of management like IT management, operations management, and implementation managers
- Other Reasons: Not assigning process owners, Being too ambitious, Not creating work instructions, Ignoring solutions other than ITIL, and Allowing departmental demarcation Lack of Management: No project can succeed without management commitment and drive Spending too much time…:When you start to approach ITIL, there is temptation to produce complex and detailed processes. This is not necessary for most of the processes, and wastes valuable time and resources. Concentrating too much…:Most IT monitoring activities concentrate on performance, while ignoring quality and processes. Failing to maintain momentum: It’s a huge effort to implement all ITIL processes and maintain the momentum, especially if the biggest gains come early in the ITIL Implementation. Not reviewing the entire…: You should look at the entire ITIL framework when putting ITIL Best Practices in place