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Ovidiu Slimac
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Dragostea pluteşte în aer. Love is in the air.
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Prepare for the new age contact centers - engage agents, not just hire people. Engaged employees are valuable assets and customer experience leaders have more engaged employees. We present statistics on engagement by size of company, age of employee, and by organization level. Finally we discuss some OpenSpan use cases where engaged employees led to increase in cross-sell, improvement in CSAT scores and higher profitability in the call center.
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Changes. Fear. Hope. Uncertainty. Confusion. Questions? With all of the confusion and misinformation surrounding the ACA, the contact center is taking on an increasingly important role as the primary knowledge resource for many managed care providers.
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Customer-centric TELUS launched an internal contact center initiative to reduce average handle time, automate agent processes and decrease errors. The company’s goals for the OpenSpan project were to improve the customer experience by providing agents with a more refined work process and ensure service delivery aligned with installation agreements. - See more at: http://www.openspan.com/resources/webinars/wr-the-telus-way-an-openspan-customers-journey.php#sthash.fmmkYF73.dpuf
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E VREMEA SĂ-ŢI OFERI O VACANŢĂ ! Folosește oportunitatea de a beneficia de o vacanță prin folosirea voucherului clubului Swiss Halley. Nu uita, dacă nu intri pe contul tău gratuit măcar o dată la 5 zile, acesta se poate dezactiva. În acest caz te poţi reînscrie cu o altă adresă de e-mail. Preventiv îți retrimit linkul : https://swisshalley.com/ro/ref/VonSlimak Te anunț că mie tocmai ce mi-a sosit confirmarea investiției inițiale. Așadar din acest moment beneficiez de o vacanță gratuită ! În fișierul atașat vei afla alte detalii utile. Cu drag, Ovidiu
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Femeia, eternul aducător de bucurie și de accidente ;)
Cauzele accidentelor rutiere sunt :
Cauzele accidentelor rutiere sunt :
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