Ir para o conteúdo principal
CarregarIdioma (PT)Suporte
NegóciosCelularMídias sociaisMarketingTecnologiaArte e fotografiaCarreirasDesignEducaçãoApresentações e oratóriaGoverno e ONGsSaúdeInternetDireitoLiderança e gerenciamentoIndústria automotivaEngenhariaSoftwareRecrutamento e RHVarejoVendasServiçosCiênciasPequenos negócios e empreendedorismoAlimentosMeio ambienteEconomia e finançasDados e análiseRelação com investidoresEsportesEspiritualNotícias e políticaTurismoAperfeiçoamento pessoalImóveisDiversão e humorSaúde e medicinaDispositivos e hardwareEstilo de vida
EcoHospedagem, profile picture
Carregado porEcoHospedagem
2,198 visualizações

Relatorio de sustentabilidade hotel Rezidor

This document provides an overview of the Rezidor Hotel Group's Responsible Business programme and performance from 2009. It discusses the company's long history of environmental and social responsibility initiatives dating back to 1989. The programme now encompasses economic, environmental and social pillars and is integrated throughout Rezidor's operations globally. Key achievements in 2009 included endorsing the UN Global Compact's Caring for Climate initiative, obtaining 27 new eco-labels, improving environmental performance metrics, and awarding the Responsible Business Award to the Radisson Blu Hotel, Amsterdam Airport.

Turismo◦Negócios◦Economia e finanças◦
Baixado 21 vezes
RESPONSIBLE BUSINESS REPORT 2009 HOW THIS IS WE DO BUSINESS
MESSAGE FROM THE PRESIDENT AND CEO 2009 was doubly celebratory for Rezidor, representing 50 years since the opening of our first hotel – the legendary (Radisson Blu) Hotel Royal in Copenhagen – and 20 years since the launch of our first environmental policy. Our company’s conscientious Scandinavian heritage means we have long taken into account our environmental and social responsibility and we have kept this approach as we expanded across Europe, the Middle East and Africa. And we have maintained momentum during the difficult times too – launching the Responsible Business Manual in March; endorsing the Global Compact’s “Caring for Climate” initiative in June; achieving 27 more eco-labels over the last year; and substantially improving our performance with regard to energy, water and waste once again. We can be proud of these results and of our Responsible Business programme’s unique and wide scope: taking responsibility for the health and safety of employees and customers; respecting social and ethical issues in the company, as well as in the community; and reducing the negative impact on the environment. In addition the programme stands out from the crowd in that it is in place across each of our brands and throughout all the regions where Rezidor is present. The demands on a responsible business are ever changing, as the economic crises take their toll and demands from our diverse stakeholders become increasingly sophisticated. We look forward to embracing this challenge and reaping the benefits of our pro-active efforts by being able to provide world-class responsible hospitality. Kurt Ritter, President and CEO CONTENTs 4. About The Report 8. he Responsible Business T 17. ur TRIC=S for Safety O Programme and Security 5. esponsible Business Strategy R 11. Economic Results 19. Summary of Progress 6. mpacts, Risks and I Opportunities 13. Environmental Results 22. GRI Standard Disclosures Table 15. ocial Results S 2  Responsible Business Report 2009
RESPONSIBLE BUSINESS PERFORMANCE INDICATORS 2009 2008 2007 Energy/m2 (kWh) Radisson Blu 279 292 308 Energy/m2 (kWh) Park Inn 290 308 350 Water/ Guest Night (litres) Radisson Blu 415 461 475 Water/ Guest Night (litres) Park Inn 358 375 403 Waste/ Guest Night (kg) Radisson Blu 1.69 1.70 1.74 Waste/ Guest Night (kg) Park Inn 1.51 1.77 2.16 Climate Analysis Employee Satisfaction score 85.8 85.1 85.1 Average 3T Monitor Safety and Security self-audit score 93.7 92.3 91.4 Kurt Ritter, President and CEO, and Sarah Rooney, Manager Responsible Business, presenting Harriet Koopman, General Manager of the Radisson Blu Hotel, Amsterdam Airport, with the 2009 Responsible Business Award. RESPONSIBLE BUSINESS AWARD WINNER The Rezidor Hotel Group Responsible Business Business spirit from the moment they join the Coordinator for the region. She regularly pres- Award is presented to the hotel which has ex- hotel when they are shown a short film made by ents and guest lectures on Responsible Business. celled in social and environmental sustainability the Responsible Business team describing the Guests too cannot miss Responsible Busi- throughout the year. Selection criteria include environmental and social projects and achieve- ness in action at this hotel. An up-to-date in- third-party environmental certification, ments of the hotel. The staff canteen serves formation stand takes pride of place in the ho- participation in Responsible Business Action healthy food and five fit employees including tel lobby while the reception team sells “Kika” Month, consumption reductions and innova- General Manager Harriet Koopman joined teams bears in aid of a children’s cancer charity. Fair tion. For 2009, Radisson Blu Hotel, Amsterdam from the other Benelux properties in the Brus- trade coffee and chocolate are also served. In Airport was deemed the worthy winner. sels 20km race in May in aid of World Childhood addition, the hotel also cooperates closely with This year the hotel achieved the prestigious Foundation. Indeed Harriet is a true Responsible a children’s home, Leefkringhuis, throughout Green Key eco-label Gold for their outstand- Business ambassador. She herself is the Respon- the year assisting with birthday, Easter and ing environmental efforts. Employees at this sible Business Trainer at her hotel and was re- Christmas parties, redecoration and providing property are fully immersed in the Responsible cently appointed Regional Responsible Business supplies when needed. Responsible business RepoRt 2009 3
ABOUT THE REPORT The purpose of this Responsible Business Report, in combination The Status Report is an internet-based da- with the Rezidor 2009 Annual Report, is to help shareholders and tabase managed by an external consultant (also available through Rezidor’s intranet), other key stakeholders to value, assess and understand the opera- and contains 58 questions touching on all tions of The Rezidor Hotel Group. relevant areas of the Responsible Busi- ness programme. The questionnaire used We have an ongoing dialogue with our Due to the fact that the reporting base is inspired by the UN Global Compact and stakeholders and we report what we con- changes from year to year, we use key the Global Reporting Initiative guidelines. sider to be of particular interest to those we performance indicators which are based Environmental performance data (e.g. deem key: employees, customers, property on surface area (m2) or occupancy (guest energy, water and waste) is collected on a owners, shareholders, suppliers, authori- nights) as these are the dominating factors monthly basis through an Excel based da- ties, community and environment. Thus the affecting energy use, water consumption tabase linked to Rezidor’s comprehensive Rezidor 2009 Responsible Business Report and waste generation. This also allows us to accounting and financial system. The data describes the most material and relevant report our performance in a fair and trans- requested has expanded slightly since the sustainability aspects of our operations, not parent manner from year to year. launch in 2002, while the reporting periods the full range of actions and data. The scope of this report covers Rezidor have also been adjusted over the years. Data as a group, providing examples from opera- is checked internally before consolidation Report Content tions regardless of brand. This means that with hotels asked to justify or explain sig- This Responsible Business Report is in line the consolidated performance data includes nificant deviations. with the Global Reporting Initiative’s (GRI) managed and leased hotels in operation for Reporting is mandatory for managed and G3 guidelines, self-declaring C level. Align- the following brands: leased hotels and in 2009, 100% of these ho- ing our sustainability reporting to GRI Radisson Blu –148 hotels (34,675 rooms) tels responded to the Responsible Business allows us to measure performance, achieve Park Inn – 57 hotels (11,316 rooms) Status Report and reported their environ- transparency and facilitate international Country Inn – 1 hotel (93 rooms) mental performance. Moreover, at year-end comparability. The GRI guidelines are the Hotel Missoni – 1 hotel (136 rooms) 80% of hotels had a Responsible Business most widely accepted and used standards Regent – 3 hotels (554 rooms) specific Action Plan in place for 2010. These for sustainability reporting and are applied Total – 209 hotels (46,638) rooms) Responsible Business Action Plans are up- by more than 1,000 companies around the dated yearly. At the same time, 84% of the world. Hotels under franchise agreements, which hotels have also incorporated Responsible currently number74 hotels (13,738 rooms) Business related targets into their overall Scope and Boundaries and unbranded properties (2 hotels; 134 Business Plan. of the Report rooms) are not included in the consolidated Rezidor has limited the reporting boundar- performance data. Neither are sales offices Periodicity ies to areas in which the company has full and staff functions. It should, however, be Rezidor’s Responsible Business Reports are control over data collection and informa- noted that the Responsible Business pro- published annually in conjunction with the tion quality. Downstream impacts are gramme is encouraged at all hotels, includ- Annual Report. The last Rezidor Annual generally excluded – as we do not at present ing franchised properties, and corporate Sustainability Report for 2008 was pub- dispose of reliable tools to measure these. offices. For 2009, 43% of franchised hotels lished in March 2009. The numerical data specified in this report completed the Responsible Business Status refers to the year 2009, unless otherwise Report. 24% completed the monthly Envi- Accounting Principles stated. Monthly environmental reporting ronmental Report with many more submit- and Verification and the annual Status Report, compiled by ting their data at year-end for benchmark- Financial data presented in the Responsible the management team at each hotel, form ing and carbon emission calculations. Business Report is derived from audited the foundation for Rezidor’s Responsible Due to the small number of hotels oper- annual accounts. For all external reporting, Business reporting. The reporting is based ated under the Regent (3), Country Inn currencies are converted into Euro. Ac- on year-end figures, meaning that all hotels Suites (1) and Hotel Missoni (1) during counting principles for financial reporting, in operation by December 31st were asked 2009, data from these hotels is limited, as well as the conversion rates used, are to report. Consequently, some hotels report while the focus is on Radisson Blu and Park stated in Rezidor’s 2009 Annual Report. full-year data, while properties that opened Inn. The Responsible Business Report has not during 2009, report only for the months been independently reviewed by auditors or they were in operation. Hotels that discon- Routines for Monitoring any other third party. tinued operations with Rezidor during the Hotels are asked to report their Respon- year are not included. During 2009, 30 sible Business performance in two differ- hotels came into operation under managed ent reports. Overall compliance with, and and leased agreements, as well as 6 hotels progress towards, the 15 objectives of the under franchised agreements. Meanwhile, Responsible Business programme (see page 6 managed or leased hotels left the system 20) is assessed through the annual Respon- in 2009. sible Business Status Report questionnaire. 4  Responsible Business Report 2009
RESPONSIBLE BUSINESS STRATEGY Responsible Business sibility to make things happen –following Business is carefully measured and closely and Society our core philosophy, “Yes I Can!”. Without monitored so as to spur continuous im- In the year 2000 Kofi Annan, former taking that responsibility we cannot make a provements. Secretary-General of the United Nations, difference or sustain long-term profitability. In 2008, Rezidor was one of the first in- stated “Business is not divorced from the ternational hotel groups to sign the United rest of society. The two are interdependent Vision and strategy: Nation’s Global Compact, the world’s larg- and it must be ensured, through mutual un- Taking a leading role est voluntary corporate responsibility derstanding and responsible behavior, that Rezidor took the lead in establishing its initiative. The company’s longstanding business’s role in building a better future is first environmental policy 20 years ago and Responsible Business programme meant recognised and encouraged by society.” again with the Responsible Business pro- Rezidor was already well-prepared to align Indeed over the last decade, interest in gramme as we now know it. Rezidor con- its operations with the ten universally ac- the role of businesses in society has grown tinues to take a leadership role in the inter- cepted principles of the Global Compact in exponentially. Issues such as child labour, national hospitality industry; sharing our the areas of human rights, labour, environ- fair trade and climate change are of such experience for the greater good, and strives ment and anticorruption. In June 2009, magnitude that they are now of global con- to achieve recognition and to reap the eco- we endorsed the Global Compact’s “Caring cern. Because businesses are dependent on nomic benefits of this leading position. Thus for Climate” initiative, thus reinforcing our natural and human resources, this obliges Responsible Business issues are treated in commitment to the further development of them to take responsibility for the conse- the same way as any other important strate- corporate strategies and practices to miti- quences of their actions as well as to make gic business issue at Rezidor; this aspect is gate climate change. During 2009, Rezidor contributions to the societies of which they fully integrated into the overall governance was also part of the consultative group for are a part. Business corporations through- of the company. The Responsible Business the World Economic Forum’s “Towards a out the world today recognise this relation- programme is anchored in the core business Low Carbon Travel Tourism Report”, and ship, and that being responsible makes good and touches upon the work routines of all presented this report at the World Business business sense contributing to decreased employees with the ultimate responsibil- Summit on Climate Change in Copenhagen risks, operational savings and customer ity for Responsible Business lying with the in May. In November Rezidor celebrated preference. Executive Committee at corporate level and World Responsible Tourism Day and was At Rezidor, we have created the Responsi- General Managers at hotel level. Moreover, proud to be an official supporter of this in- ble Business programme because we believe the programme is continuously updated ternational event. it is our personal and professional respon- and developed, and work with Responsible Responsible Business History 1989 2003 Helen’s Hotel, Dublin, at Annual • First environmental policy • aunch of Hotels Environment Action L General Manager conference driven by SAS Group Month (now Responsible Business Action Month) – 89 hotels participated 2006 1996 • adisson SAS Plaza Hotel, Oslo, is first R • warded HOFTEL Owner-Friendly A • aunch of the Radisson SAS environmental L Rezidor property to receive third- Innovation of the Year programme with 24 action points party environmental certification • ounding member of the International F with the Nordic Swan Eco-label 2007 Hotels Environment Initiative • ezidor becomes chair of IHEI R • aunch of Responsible Business L Executive Committee Best Practice database 2001 • orld Childhood Foundation becomes W • aunch of the Responsible Business L 2004 corporate charity organisation programme encompassing the three pillars • warded “Worldwide Hospitality Award A • ezidor is first hotel group to offer R of health and well-being, social and ethical for Environmental Protection” all guests carbon offsetting responsibility, environmental responsibility • evelopment of internet based database D • esponsible Business Coordinators R for environmental legislation with 2008 appointed and trained self-audit and quarterly updates • oll-out of new Living and R • irst Responsible Business Training initiated F • arlson Companies signs ECPAT C Leading Responsible Business with 35% of staff trained by year-end Code of Conduct against sexual training for all employees • egular reporting of energy, R exploitation of children • ripled the number of eco-labelled hotels T water and waste • aunch of rezidorethics.com L • ave the Children becomes S 2005 • igned up to the United S corporate charity organisation • irst Rezidor Responsible Business F Nations Global Compact Award given to Radisson SAS St Responsible Business Report 2009  5
IMPACTS, RISKS AND OPPORTUNITIES vironmental, social and governance issues into corporate management and operations. It is impossible to fully consider the global economic crisis without also looking at the challenges of climate change, water scarcity, resource depletion and extreme poverty. Economic concerns cannot be addressed in isolation from social and environmental concerns as these crises are all symptoms of a larger global system that is out of balance. Indeed the process of taking a long hard look at our operations that often accompa- nies recession encourages firms to become more strategic; to look at campaigns and strategies that deliver real benefits rather than a number of tactical activities that have limited reach. Moreover, Responsible Business focuses on efficiency through ac- tivities such as energy and water conserva- tion and thus ultimately saves money. The need for sustainable development has never Despite current challenges, the travel and management of health and safety, ethics, been greater and Rezidor is proud to have tourism sector remains a critical economic corporate governance and a socially and maintained momentum with its Respon- sector worldwide and one that provides environmentally responsible supply chain sible Business efforts during 2009. Indeed significant potential for economic growth have become ever more important priori- we hope to benefit from our continued work and development internationally. Accord- ties. The Rezidor Hotel Group believes the -A.T. Kearney consultants recently reported ing to the World Travel Tourism Council above non-financial issues ultimately im- that companies that focussed on sustain- (WTTC), the global travel and tourism pact profitability. ability have outperformed their peers by industry supported 77.2 million jobs on a di- Fully aligned with the company’s core 15% during the financial crisis. rect basis in 2009 and contributed just over business objectives, Rezidor’s Respon- This outlook is also reflected by an evo- 9% of the global gross domestic product. A sible Business programme was instated lution in shareholder perspective as the growing national travel and tourism sector to increase awareness and readiness to company observes an increasing number contributes to employment, raises national handle risks and reduce costs, but also as of institutional investors adopting Socially income, and can improve a country’s bal- a means to capture opportunities in the Responsible Investment (SRI) into their in- ance of payments. The sector is thus an process of achieving the goal of being an ternal and external operations in response important driver of growth and prosperity industry leader with solid long-term profit- to the global financial crisis. A 2009 UN and, particularly within developing coun- ability. There are many ways to run a hotel Environment Programme Finance Initia- tries, it can play a leading role in poverty business – which in turn impact on how a tive and the UN Global Compact report reduction. hotel operator can manage risk and take also reveal that an increasing number of Thus it is clear that an industry of this size advantage of opportunities related to sus- mainstream asset owners, investment man- has a considerable impact on economic, so- tainability. Rezidor’s business model which agers and professional service partners are cial and environmental conditions around entails operating hotels but not owning the signing up to the Principles for Responsible the world. The hospitality industry also fac- properties, sometimes limits the actions the Investment (PRI). es a plethora of issues, risks and challenges company can take. But by and large Rezidor At the same time, our customers’ inter- related to sustainability. These include is able to control the key issues pertaining to est in Responsible Business issues remains addressing climate change and resource sustainability as the following pages dem- high despite the downturn as we continue consumption, minimising generation of onstrate. to receive increasingly detailed Requests for waste, and attracting and retaining high- Proposals demanding information on our performing employees. Rezidor handles Responsible Business environmental and ethical credentials. Like risks through the Responsible Business and during a Financial Crisis Rezidor, many of our corporate customers Safety and Security programmes while the Albert Einstein once said, we can’t solve are determined to maintain their respon- framework for managing operational risks problems by using the same kind of thinking sible attitude even during difficult times. is presented in the Annual Report. we used when we created them and the cur- The industry must also respond to sus- rent global financial crisis certainly under- Climate Change tainability-related expectations expressed scores the need for a new way of thinking. In The UN World Tourism Organisation by customers and the local and global today’s interconnected global economy, the estimates that Travel and Tourism, exclud- communities. Finally, and increasingly in long-term value and success of business are ing aviation, was responsible for about today’s business climate, comprehensive inextricably linked to the integration of en- 3% of global greenhouse gas emissions in 6  Responsible Business Report 2009
IMPACTS, RISKS AND OPPORTUNITIES 2009 and that this will grow at 2.5% per gional synergies and to have a direct impact chaser. Taking into account all hotels, under year until 2035. However it is important on the bottom line as a result of improved all contract types, a total of over 35,000 to acknowledge that although the sector operational efficiency. employees were working under the Rezidor contributes to climate change, it also faces One of the key roles of the Responsible brands during 2009. During the last year risks due to climate change. If the industry Business teams in the hotels is to collabo- over 4,000 jobs were created with the vast fails to reduce carbon dioxide emissions, rate with the Engineering Departments and majority of employees hired from local mar- the rate of travel may decrease significantly the Regional Engineering structure to con- kets. The company counts no less than 142 over time as a result of legislative pressures tinuously strive for more efficient natural nationalities amongst the workforce, 56% of (for example carbon taxes) resulting in resource use. This contributes to the reduc- which is male. increased travel costs, or through volun- tion of operational costs – and the mitiga- Rezidor hires a diverse and relatively tary actions of customers to limit travel. tion of environmental risks – along with the young workforce and tries to recruit man- There are also risks related to more specific reduction of associated legal, insurance and agement internally, providing training and impacts of climate change – for example financial expenses. As the graphs on page a viable career path. Rezidor respects the disrupted travel patterns or damage to ho- 13 demonstrate, the company is progress- rights of employees to join trade unions, tel properties due to severe weather events ing in the desired direction as Rezidor has pays fair wages according to industry stan- such as storms or flooding. Some locations yet again achieved substantial reductions dards and had no legal breaches with regard may face geographically specific risks that across energy, water and waste key perfor- to labour legislation last year. Rezidor sees could affect the safe and profitable opera- mance indicators. an opportunity in investing in its employees tion of hotels. The effects on earnings and and strives to provide favourable working risk as a quantitative measure are difficult Managing sustainability conditions to retain them. This contributes to estimate to date but the company is doing in the supply chain to delivering a high quality service, an im- what it can to limit environmental impact Rezidor’s central purchasing programme portant value driver and differentiator from and vulnerabilities to climate change and (RezPIN) is an online market platform other hotel chains and brands. resource consumption issues. which allows registered buyers and suppli- As early as 1991 The Rezidor Hotel Group By signing the UN Global Compact and ers to exchange information about products started to measure employee satisfaction. the Caring for Climate initiative, Rezidor needed and offered. In this way the cor- An independent organisation is commis- has further committed to promote greater porate Purchasing Services Department sioned to conduct this annual survey en- environmental responsibility. Rezidor con- can provide different business units with titled Climate Analysis. In 2009 the results tinually monitors developments through information about best quality products from managed, leased and franchised hotels active participation in environmental and at suitable prices. The programme creates increased to 85.8 (out of 100) compared to industry forums. Employees are informed a win-win situation for both buyers and 85.1 last year. Given the challenging eco- and engaged in climate change mitigation sellers, as it leads to reduced transaction nomic situation, this result is an extraordi- efforts through our internal awareness and costs. In addition RezPIN ensures that con- nary achievement. training programmes, Living Responsible tracted suppliers are in line with Rezidor’s For many years Rezidor has been suc- Business and Leading Responsible Busi- Responsible Business philosophy and brand cessful in achieving a positive effect on the ness. standards. All suppliers included in the sys- bottom-line through active people manage- tem are required to sign Rezidor’s Supplier ment. The company offers a range of tools in Resource Consumption Code of Conduct and have the opportunity order to attract and retain talented people Rezidor hotels’ consumption of resources to further profile their Responsible Business by hiring attitude and training skills. The such as energy and water and the disposal performance to hotels. Management Development Programme, of garbage impact on the natural environ- Hotels also actively engage with sup- aims to develop, train and prepare existing ment in terms of resource depletion and the pliers at local level with regard to their or newly recruited supervisors to become generation of emissions and waste. Natu- Responsible Business practices. In 2009, Heads of Department while the Mentor rally these elements also impact operational 75% of hotels provided the Rezidor Supplier Mentee programme develops Heads of costs. The company has measured resource Code of Conduct to their suppliers. Ad- Department to become General Manag- consumption and associated costs for many ditionally 47% asked suppliers to complete ers. The strong focus of the company on its years – and these metrics provide the back- the Rezidor Responsible Business Supplier internal talents has a long track record of bone of Rezidor’s environmental manage- Questionnaire. Going one step further, 64% success. ment framework. During 2009 Rezidor of hotels have requested that, or provided launched the first phase of the Regional En- advice as to how, suppliers improve their en- Safe and Secure hotels gineering structure in France and the UK. vironmental, social or ethical performance. At Rezidor, we acknowledge that the safety This new structure aims to capitalise on re- In addition, hotels are encouraged to use and security of our guests, employees and locally produced property is an imperative aspect of hotel products as well as operations. Maintaining the necessary seasonal products levels of safety and security is dependent on in particular for the everyday actions of every employee at corporate gifts and every level in every hotel and every Rezidor events. office in every country. We have a structured risk management formula entitled TRIC=S Rezidor as a which promotes proactive behaviour responsible throughout the company. TRIC=S stands employer for Threat assessment + Risk mitigation and Rezidor has a direct management + Incident response + Crisis and substantial management and communications = Safe, effect on local com- Secure hotels. Read more about this pro- munities as an gramme on page 17. employer and pur- Responsible Business Report 2009  7
September is Responsible Business Action Month at Rezidor. During 2009 over 190 ho- tels participated – helping out in the local community, promoting health and well-being and launching efforts to reduce their environmental footprint. At the same time they raised TEUR 75 for World Childhood Foundation and over TEUR 350 for local causes. THE RESPONSIBLE BUSINESS PROGRAMME Responsible Business Policy • Reducing our negative impact on the envi- Identification and Selection and Stakeholder Engagement ronment As one of the fastest growing hotel com- Rezidor’s Responsible Business programme panies in the world, we recognise that we builds on the principles of sustainable de- Rezidor’s long-term success depends on the have an impact on a very wide selection of velopment and the triple bottom-line, where ability to understand and address the needs stakeholders, either directly or indirectly. all hotels shall strive to take economic, and concerns of those who impact or are im- The basis for identifying and selecting our social, ethical and environmental issues pacted by the company’s operations. As part key stakeholders mainly relates to the ex- into consideration when making decisions of the Responsible Business Policy eight tent that we influence or impact them: eco- in their everyday work. The programme en- key stakeholders are identified: employees, nomically, socially and environmentally. We compasses 3 key pillars: customers, property owners, shareholders, attempt to estimate the interdependence • aking responsibility for the health and T suppliers and business partners, authori- between Rezidor and these stakeholders safety of employees and guests ties, local and global communities, and the and focus our efforts where we have the po- • especting social and ethical issues in the R natural environment. tential to make a difference. company, as well as in the community 8  Responsible Business Report 2009
THE RESPONSIBLE BUSINESS PROGRAMME Responsible Business Manual It was with great pleasure that Rezidor launched in March 2009 the Responsible Business Manual – a new step-by-step guide on how to make Responsible Business live and breathe in any Rezidor property. It covers the very first steps that involve the appointment of a Responsible Business Coordinator, the creation of a Responsible Business Team, and the assessment of initial environ- mental and social performance of a hotel. It also includes information on how to organise effec- Responsible Business Manual tive Responsible Business meetings, progress with Action Plans that are tailor-made to fit each hotel, and suggestions on how to best communicate results externally and internally. In addition, once hotels have truly progressed towards the level of Responsible Business excellence, the Manual includes guidance on how hotels can receive recognition for their outstanding achieve- ments. The Responsible Business Manual is suitable for both new and experienced Responsible Let’s take responsibility Business Coordinators and is a must read for each General Manager. Rezidor is confident this Manual can make a true contribution in the current economic climate by providing a structured plan to improve Responsible Business and environmental performance and thus reduce costs, as well as guidance on achieving additional PR which may help drive revenue. StakeholdeR ConCeRnS ambitions. These objectives are realised environmental responsibilities. Each hotel and engageMent through suggestions for actions, reinforced creates its own personalised Responsible Our stakeholder relations encompass by performance-based targets. The Summary Business Action Plan based on the corpo- a number of environmental, social and of Progress table from page 19 lists our key rate objectives. Hotel Responsible Business economic issues, such as efficient use of re- performance indicators, commitments and teams are guided by the new Responsible sources, limitation of emissions and waste, targets and achievements for the year 2009. Business Manual as well as a continuously labour rights, workplace and guest health At the corporate level, key departments updated intranet that contains information and safety as well as cultural heritage. Many including Responsible Business, Human about policies, reporting requirements, best of our stakeholders have differing expecta- Resources and Safety and Security provide practice examples, certification and awards tions, and these may sometimes be contra- General Managers of hotels with ongoing and other useful resources. dictory. A responsible business must be able support to implement Responsible Business There is also a regional framework in to balance these different expectations so practices. The Responsible Business depart- place for Responsible Business, supporting that, within reason, all stakeholder groups ment in turn collaborates in various areas the hotels at a regional level and providing feel their demands are being met. The table with other key departments such as Tech- a liaison between the hotels and the corpo- on the next page lists our key stakeholders nical Development, Sales and Marketing, rate Responsible Business team. This helps and main policy objectives in relation to Food and Beverage, Business Development ensure Responsible Business is integrated these. It also includes what we believe to be and Finance to ensure Responsible Business consistently across all regions; all employ- their expectations in relation to Rezidor. is integrated into all aspects of Rezidor’s ees are fully engaged in the programme; operations. and the capturing of bottom-up efforts. The ManageMent and oRganiSation On an operational level, hotels and Gen- 14 Regional Responsible Business Coor- For each of these stakeholders, there are a eral Managers are provided with several dinators meet twice a year, where they are number of fixed objectives stating Rezidor’s tools to better manage their social and informed about and discuss the most recent Responsible business RepoRt 2009 9
THE RESPONSIBLE BUSINESS PROGRAMME STAKEHOLDER POLICY EXPECTATIONS Employees We shall educate and facilitate for our employees fair and equal treatment; secure and safe working to make a conscious decision in favour of environ- environment; training and career progress; fair pay mental, ethical and social issues in their private and work lives. Customers We shall inform and make it easy for our guests to leading service; good value for money; flexible ap- participate in Responsible Business related activi- proach; environmentally responsible; good global ties at our hotels. coverage; benefits and generous loyalty pro- grammes Property Owners We shall work together with property owners to good returns from property management; high find innovative solutions that satisfy our economic, level of security. environmental and social objectives. Shareholders We shall provide shareholders and investors with transparent information; sound strategy and cor- timely, accurate and transparent information on Re- porate governance; high return on investment; sponsible Business related risks and opportunities. minimisation of risks Suppliers We shall strive to purchase products that have a re- fair and equal treatment; value-based pricing duced environmental impact during their lifecycle, from suppliers that demonstrate environmental and social responsibility. Authorities We require our managers to abide by local and in- compliance with rules and regulations; financial ternational legislation, especially regarding labour contributions (taxes and fees) laws, health and safety, human rights and the envi- ronment. Community We shall take an active role in the international re- forming an active and responsible part of society; sponsible business community, and contribute to sponsorships of projects; contribution to infra- the local communities where we operate. structure; contribution to attractiveness of desti- nation Environment We shall do our utmost to continuously improve our reduced consumption of energy, water, and chemi- performance in the areas of energy, water, chemi- cals; resource-efficiency; biodiversity protection; cals and resource consumption, and waste genera- minimisation of waste and emissions; responsible tion in order to reduce our negative impact on the purchasing; sustainable transport environment. developments and plans for the Responsible all General Managers includes a dedicated about Rezidor’s governance, please see the Business programme. Responsible Business session that prepares Corporate Governance Report on page 56 of During 2009 we continued the roll-out participants for all the responsibilities to be the Rezidor 2009 Annual Report. of our unique Living Responsible Business fulfilled in order to carry out the Respon- From an operational standpoint it is and Leading Responsible Business training sible Business programme successfully. the General Manager of the hotel that is modules and we aim to train each newly Reporting requirements for each hotel are ultimately responsible for the hotel’s Re- hired employee within 90 days of their ar- described in further detail in the About This sponsible Business activities. To assist him rival. Living Responsible Business is a 2.5 Report section on page 4. or her there is an assigned Responsible hour energetic, practical and interactive Business Coordinator at each property who mandatory session for all employees at all Governance then establishes a Responsible Business levels. It aims to help participants under- Sustainability issues are treated in the same Team consisting of employees from differ- stand our impact and how each individual way as any other important strategic busi- ent functions and all levels of the organi- can make a difference in their daily life, ness issue at Rezidor; this aspect is fully in- sation. The team members work with the both at home and at work. Leading Respon- tegrated into the overall governance of the Coordinator to review current practices, sible Business is an additional model tar- company. The ultimate responsibility for and act to achieve and audit the results of geting Heads of Departments and General Responsible Business lies with the Execu- the programme. This includes ensuring that Managers to ensure they lead by example tive Committee at corporate level and Gen- the information regarding the Responsible and empower employees to get involved. eral Managers at hotel level. The Corporate Business programme is disseminated to all In addition, our General Manager Certifi- Responsible Business Department reports departments of the hotel and regular re- cation Programme, which is mandatory for to the Executive Committee. To read more porting to Corporate Office is completed. 10  Responsible Business Report 2009
During 2009, Rezidor opened 36 new hotels and now has hotels in operation and un- der development in over 60 countries. At the same time over 4,000 jobs were cre- ated bringing the number of employees working un- der Rezidor brands to over 35,000. Thus Rezidor’s eco- nomic impacts as a business partner and an employer are substantial. ECONOMIC RESULTS Responsible Business include requirements related to environmen- who report being aware of their hotel’s green contribution to cost tal performance as well as social accountabil- programmes, compared with guests who containment and ity and ethical behaviour. Consumer interest are unaware of them. Responsible Business driving revenue in companies’ sustainability credentials contributed to Park Inn leading the mid-scale We believe that non-financial issues ad- remains strong in spite of the recession and full service segment and Radisson Blu’s high dressed through our Responsible Business consumers’ consciences have “not been put on ranking in the upper upscale segment. programme have a long term impact on our hold,” as the Corporate Social Responsibility Requests for proposals from corporate profitability. Implementing Responsible consultancy, Context, notes. This is mirrored clients continue to ask increasingly detailed Business can help control costs through re- by travel managers and business travelers in questions regarding environmental and ethi- duced utility consumption, for example. Dur- the United Kingdom, continental Europe and cal issues, with clients seeking to compare ing 2009, training and investments in Build- North America who according to a report by products before making an informed choice. ing Management Systems, waste sorting the Association of Corporate Travel Execu- Consumers are actively seeking clarity in facilities, energy savings technology as well tives and KDS say “the crisis won’t lessen navigating the complex subject of Responsi- as water conservation fittings has resulted in their companies’ green efforts”. ble Business and Rezidor is working with sev- improved environmental performance and Indeed the J.D. Power 2009 European eral industry bodies and other hotel groups to cost savings across the board. Please see En- Hotel Guest Satisfaction Index Study report facilitate this. Already Rezidor has ensured vironmental Results for more information. indicated that awareness of green pro- that the provision of information about the Responsible Business also helps us drive grammes has increased significantly and this company’s environmental and social profile is revenue. Long term sustainable profitability awareness has a strong positive impact on part of the sales and marketing process, with and growth require Rezidor’s operations to be client satisfaction. On average, satisfaction 83% of hotels having integrated Responsible able to meet demands set by customers. These is more than 160 points higher among guests Business into their sales presentations and Responsible Business Report 2009  11
ECONOMIC RESULTS 63% of hotels sharing their Responsible Busi- • adisson Blu Hotel Basel, together with R the surrounding areas. The development of ness activities on their websites. other hotels in the city has for the last 10 a hotel often contributes to improved local years participated in an Energy Group infrastructure by bringing in economic inter- Responsible Construction sponsored by local energy supplier IWB, ests which can make investments viable. It and Renovation and as a result of environmental invest- also happens that we may directly contribute Rezidor works actively to enhance resource ments such as a new and better insulated to establishing and financing infrastructure efficiency and to measure, monitor and re- roof, a new heating and cooling plant and when opening a new hotel, which is the case duce its carbon footprint and this requires co- new windows; as well as achieving energy for example with leased hotels. In addition, operation with property owners, constructors targets, receives a rebate on its energy bill. many hotels reach out to help manage public and architects. To this end, Rezidor has cre- • n 2009 Radisson Blu Hotel Stansted Air- I property through clean-up programmes or to ated Responsible Construction and Renova- port received a grant of £ 1,500 from the facilitate improvements through donations of tion Guidelines which are used to supplement British Lottery Fund as part of the Well- money or materials. the Technical Standards. Being in the East project demonstrating During 2009, 48% of hotels reported that their dedication to the health and well-being Charity initiatives at they undertook a significant environmental of their employees. local and global level investment such as improved insulation, grey Throughout the year, Rezidor’s hotels spon- water recycling systems and the installation sor many charities and non-profit initia- of waste compactors. As the types of invest- Responsible Business tives at local level through actions such as ment vary substantially across hotels, Rezi- Utility Costs 2009 fund-raising assistance, training, free meet- dor does not provide a consolidated figure for TEUR ing rooms and other in-kind donations. In investments made. 2009, over 190 hotels participated in the Total Energy Costs 25,658 In addition to investments in existing proper- annual Responsible Business Action Month ties, it is important that Rezidor minimise the broken down as follows: in September when hotels are encouraged environmental impact and promote efficient Electricity 14,761 to organise environmental and community resource use from the beginning of new proj- Oil 278 activities. The Rezidor Hotel Group is also ects by utilising smart design and best avail- proud to have the World Childhood Founda- Natural Gas 2,434 able technology. tion (Childhood) as its international charity District Heating 2,896 organisation since June 2007. Through vari- Our Economic Impacts Other Energy 2,797 ous fund-raising activities at hotel and corpo- The International Tourism Partnership es- Water 2,492 rate level during the year, the company raised timates that one job created in the tourism TEUR 75 for Childhood in 2009, thus equal- industry generates about one and a half ad- ing our 2008 donation. At the same time ho- ditional jobs in other industries (for example • adisson Blu Plaza Hotel received a grant of R tels have donated approximately TEUR 350 restaurants, sightseeing, taxis, laundries, MNOK 1 from Oslo City Council represent- to local charitable causes. etc). Hotels often also help to create job op- ing 10% of the total investment for a signifi- The change to Radisson Blu meant a new portunities and provide incomes in regions cant energy efficiency renovation including image in 2009 but Rezidor made sure to where the possibility for industrial activity a new heating and cooling system with air find good homes for any remaining material is small, thus providing an opportunity for recirculation and heat recycling. branded with the old logo. Rezidor donated people to remain in areas with otherwise thousands of items including play houses, difficult employment circumstances. As the Purchasing and pens, towels, beach balls, hats and school paragraphs below demonstrate, Rezidor’s Local Suppliers bags to worthy projects such as children’s economic impacts as a business partner and With more than 380 hotels in operation and homes, charity runs and the Danish homeless an employer are substantial. We also contrib- under development in over 60 countries, a football team. ute to community and charity initiatives both large proportion of our spending is directed locally and globally. towards locally-based suppliers. We estimate World Childhood Foundation that in 2009 approximately one quarter of Since June 2007, Rezidor’s corporate charity Governmental purchases were sourced through our central organisation is World Childhood Foundation Financial Support purchasing programme with the rest pur- – a non-profit organisation dedicated to serv- The Rezidor Hotel Group receives no direct chased through regional or local agreements. ing the most vulnerable children in the world: nor significant financial subsidies from gov- street children, sexually abused and exploited ernmental organisations in the countries Local Workforce children, children trafficked for sexual pur- where we operate hotels. However it is worth and Management poses and institutionalised children, with a noting that many hotels are receiving finan- Rezidor has a direct and substantial effect particular focus on girls and young mothers. cial assistance for Responsible Business ini- on local communities as an employer and a Rezidor’s mission is to provide its several tiatives in other forms: purchaser. Taking into account all hotels, un- million guests each year with a comfortable • Radisson Blu Resort, El Quseir, and Radis- der all contract types, a total of over 35,000 and restful stay away from home. Childhood son Blu Resort, Taba, have for a number employees were working under the Rezidor aims to help children who are abused and of years received funding from the Dan- brands during 2009. During the last year exploited to ensure that they are given a safe ish International Development Agency over 4,000 jobs were created with the vast and secure childhood, or simply put, a home. (DANIDA) for projects that have resulted in majority of employees hired from local mar- These parallel aspirations mean that Rezi- the establishment and development of jobs, kets. Personnel costs, such as wages, training dor’s support to Childhood is natural to who training and education of staff and local and benefits, are by far the largest cost for the we are as a company and a corporate citizen. inhabitants. company, 54% amounting to MEUR 246. As we move forward towards achieving our • During 2009 Radisson Blu Roe Park Re- growth objectives, we will also continue our sort, Limavady received an interest-free Infrastructure Investments commitment to support children around the loan of £28,000 from the Carbon Trust for a Rezidor properties are highly dependent on world and to provide them a safe home and a voltage regulator. local infrastructure and the well-being of better childhood. 12  Responsible Business Report 2009
ENVIRONMENTAL RESULTS Operating hotels involves the use of raw to be high, we have set strict environmental teria as part of environmental certifications materials, energy and water, and results in performance demands. Moreover, all sup- and increased employee awareness. waste generation. Rezidor’s main environ- pliers are required to sign Rezidor’s Supplier Spills are marginal and not centrally mental impacts are a result of energy use Code of Conduct and have the opportunity reported, though discharge and chemical and the consequent contribution to climate to further profile their Responsible Business use is tracked and controlled. There were change, in addition to the consumption of performance to hotels through RezPIN, no significant environmental spills or leaks materials. During 2009 Rezidor launched Rezidor’s central purchasing programme during 2009. the first phase of the Regional Engineering online platform. Thus we try to positively structure in France and the UK. This new influence our suppliers by providing incen- Energy structure aims to capitalise on regional tives to develop environmentally sound Our energy consumption consists of elec- synergies and to have a direct impact on the products produced in a responsible way. tricity, district heating and cooling, heating bottom line as a result of improved opera- oil, natural gas, and LPG gas. Energy costs tional efficiency. Also in 2009 we continued Waste and spills as a share of Rezidor’s total costs is 5.6% to pursue third-party environmental cer- Solid wastes are generated by many activi- (4.2), and during 2009 we spent TEUR tifications to ensure hotels are doing their ties in our hotels like food preparation, pre- 25,658 (23,771) on energy related costs for utmost to reduce our environmental im- packaged items consumed, guest waste, leased hotels. Thus logically a reduction in pacts. The focus of these certifications is on cleaning etc. We are proactively seeking energy use was a core component of our cost increased energy efficiency, water conser- to reduce our residual waste which would cutting programme over the last year and vation, waste management and informing otherwise be sent to landfill or incinera- contributed to a decrease of 4% in energy employees and guests about the Responsible tion. As part of Living Responsible Business consumption per guest night at Radisson Business programme. training, employees are trained in waste Blu properties and a decrease of 6% at Park management and the waste hierarchy: Re- Inn hotels. Material use duce, Reuse, Recycle; and are empowered to Rezidor is committed to contributing In order to minimise environmental impact make improvements where they see fit. 89% to mitigating climate change by continu- and promote efficient resource use from the of hotels have a dedicated waste-sorting ously improving the energy-efficiency of our beginning of new projects, the use of smart area while 70% of hotels have waste-sorting operations and by increasing the share of design and best available technology is es- equipment on house-keeping trollies. 63% low-carbon energy sources. This is an im- sential. To this end, Rezidor’s Responsible of hotels return packaging to suppliers portant part of the role of the new Regional Construction and Renovation Guidelines while 38% of hotels provide waste-sorting Engineering structure. are used in conjunction with Technical facilities for guests in public areas. We also Standards when consulting on new proper- aim to purchase products that generate Water ties and refurbishments. minimal waste through setting central and Reducing water consumption has a number Additionally a large part of our social regional purchasing policies and avoiding of knock-on effects in reducing our envi- and environmental impacts is derived from disposable items as much as possible. For ronmental impact. Using less water means those of our suppliers. As an international example 96% of hotels have refillable ame- less wastewater to process and dispose of, hospitality company we use a vast variety of nity dispensers in public washrooms. and in the case of hot water reductions, less products and the majority of our material In 2009 we saw a 1% reduction in waste energy use too. Again our cost cutting pro- use is in the form of products we purchase per guest night at Radisson Blu properties gramme contributed to a decrease of 10% from suppliers. Controlling how and what while at Park Inn hotels the reduction was a in water consumption per guest for Radis- we buy is an important part of our Respon- staggering 15%. We believe these reductions son Blu during 2009, and 5% for Park Inn. sible Business strategy. For some products were achieved mainly due to the influence of Employee training also plays an important where we buy large quantities and where we stricter waste management legislation in a role in water conservation and contributed perceive the negative environmental impact number of countries, stringent recycling cri- to improved and more water-efficient rou- Energy/m2, Water/guest night, Waste/guest night, kWh litres kg 500 500 2,5 Responsible Business maintains momentum with significant reductions in energy, water and waste 400 400 2,0 yet again in 2009 300 300 1,5 200 200 1,0 100 100 0,5 0 0 0,0 07 08 09 07 08 09 07 08 09 07 08 09 07 08 09 07 08 09 Radisson Park Inn Radisson Park Inn Radisson Park Inn Blu Blu Blu Responsible Business Report 2009  13
ENVIRONMENTAL RESULTS Eco-labels all over Although Rezidor has been working with Responsible Business for two decades we realise the importance of having our efforts evaluated and externally veri- fied to ensure communication of our programme is fully transparent and credible. To this end, the com- pany launched an ambitious eco-labelling strategy in 2008 and we are proud that a further 27 properties have achieved environmental certification in 2009. The initial focus was on Radisson Blu properties and half the Radisson Blu properties have already been awarded an eco-label. Already all our Park Inn hotels in France have achieved the Green Key label and the rest of the brand will follow suit with local labels. For the most part, regional certifications or eco- labels have been selected to ensure hotels perform to their maximum potential in their respective countries, and also to take into account consumer awareness of these schemes. In fact one challenge encountered along the way is the unavailability of environmental certifications or eco-labels in cer- tain regions where Rezidor operates. Thus we are actively working with environmental organisations in Estonia, Latvia, Poland, Russia and the United Arab Emirates to develop schemes and to pilot them at Rezidor properties. Environmental Certifications to date Austrian Ecolabel: 2 Enterprise Ecodynamique (Belgium): 2 Golden Leaf Green Hotel (China): 1 Green Globe: 1 Green Hospitality Award (Ireland): 10 Green Key (Benelux, France, Lithuania, Tunisia): 21 Green Tourism Business Scheme (UK): 12 ISO 14001 (Germany): 15 Nordic Swan: 29 tines in housekeeping, kitchens and leisure linked to energy consumption, our efforts to renewable energy sources. Again we are facilities. to decrease emissions are concentrated on particularly sensitive to the energy sources In addition to conserving water it is es- working towards minimising energy use as used in the countries in which we operate sential Rezidor manages the quality of its well as shifting to renewable energy sources. hotels and the availability of renewable water discharge which can be in the form We have calculated our emissions each sources in the grid, which is why a number of grey water which has been used in show- year since 2006 in conjunction with the of hotels are generating their own energy ers and sinks and still is relatively clean; or Edinburgh Centre of Carbon Management. through technology such as photovoltaic black water which comes from toilets and is These assessments focus on energy related panels. sent directly to a sewage treatment plant for emissions only, as accurate conversion fac- processing. Rezidor can influence its water tors for waste disposal or not yet widely Land use and biodiversity discharge in two main ways – reducing the available. Conversion factors used for en- Rezidor does not own hotels but rather consumption or controllingdischarge of ergy sources are based on the World Busi- operates managed, leased or franchised materials and products that may contami- ness Council for Sustainable Development properties. In this sense the company does nate water, and also through reusing its grey Greenhouse Gas Protocol and guidelines not directly use land, but as Rezidor’s opera- water. Significant sources of water contami- from the Carbon Trust. tions facilitate and finance land use, the nation in a hotel are chemical use in house- An assessment of the greenhouse gas effects of land use are nevertheless an issue. keeping and kitchen residue. In order to re- emissions of Rezidor’s operations was un- Hotels have a significant physical footprint duce cleaning chemical waste we use pre-set dertaken in February 2010, based on 2009 -buildings are often sizable and the land- dosage systems for cleaning chemicals. In data. In 2009, emissions from electricity, scaped premises encompass considerable the kitchen area, 89% of the hotels use a fat natural gas, heating oil, district heating and areas. It is in our interest to preserve the separation device, to ensure that fat residue LPG gas for the 208 properties for which natural environment and biodiversity as does enter the water system. With regards Rezidor has comprehensive data amounted ultimately the local community, and its con- to re-use of water, our hotels frequently use to 329,072 tons CO2 equivalent. Our carbon dition, is of utmost importance to running rain water and even condensation water for footprint has thus increased in absolute a profitable hotel operation. To this end, our irrigation, while grey water systems which terms which is to be expected with the large Responsible Construction and Renovation reuse shower and sink water to flush toilets number of hotels opened last year. However Guidelines advise owners, developers and are in place in 4% of our hotels. if we look at emissions per room night or per hotels how to best manage their land in a guest night, both have decreased signifi- productive and sustainable manner. Emissions cantly during 2009 with the latter reduced Rezidor’s greenhouse gas emissions result by 8% from 25.57 kg to 23.65 kg. As the bulk Fines and Incidents primarily from our energy consumption of our emissions come from energy and in There have been no environmentally related (electricity use and heating/cooling) and this case electricity use, our efforts to de- incidents or fines at hotel or corporate level mainly consist of carbon dioxide emissions. crease emissions are concentrated on work- reported. Due to the majority of our emissions being ing towards energy efficiency and shifting 14  Responsible Business Report 2009
SOCIAL RESULTS The values of Rezidor guide the organisation and our employees in their daily Code of Conduct against the sexual exploita- business. Our values are openness, trust, respect, confidence, fighting spirit, tion of children on our behalf. flexibility, empowerment, and z-factor. Diversity and handling discrimination Our licence to operate entered into by and between representatives A strong understanding and respect of cul- in the community of our central management and employee tural differences is essential to Rezidor’s suc- Tourism is dependent on the community as representatives. Data of the share of employ- cess as we employ no less than 142 different well as cultural and natural heritage. Hotel ees with collective bargaining agreements is nationalities and we operate hotels in over 60 companies contribute positively to the social not collected. countries. Diversity amongst the workforce and economic development of regions in in our hotels is as old as the hospitality indus- which they operate. Hotels hire a majority of Handling operational changes try itself. Experience across different hotels their employees locally and pay local taxes Rezidor strives to handle all operational and different countries is an integral part which are re-invested to benefit the region. changes in a transparent and open fashion, of any hospitality career. The Rezidor Hotel We also give support through the restoration with the goal of giving the employees fair Group supports transfers throughout the ho- of cultural heritage sites, by sponsoring local influence. In Europe, the European Works tels in all countries, enabling its employees to events and charities and by partnering with Council framework helps regulate informa- grow with the company and to develop them- research and interest organisations. Being tion and co-dependency issues. Annual selves. As much as we perceive our guests well thought of helps to safeguard our repu- meetings are held, where issues such as the to be individuals with individual needs and tation and strengthen our brand. It enables company’s finances, performance, future wishes, we also perceive our employees to us to more easily acquire licenses to operate ventures and other paramount issues, are be individuals with individual backgrounds and facilitates the process of establishing discussed with employee representatives. If and cultures. Employees are hired for their operations and securing business partners in Rezidor decides to discontinue operations or attitude and willingness to serve the guest. local markets. divest a hotel operation, the hotel normally Cultural differences enable us as an employer remains in operation (but under different and as a host to cater to the needs of our Labour Practices and management). The effects on the employees clientele on an individual basis even better. Decent Work when losing Rezidor as an operator and em- Rezidor’s Equal Opportunities Policy states Workforce ployer are thereby lessened. During the year, that no discrimination due to age, race, reli- Taking into account all hotels, under all con- 30 hotels joined the Rezidor system and 6 gion, gender or disability is allowed, and all tract types, a total of over 35,000 employees managed or leased hotels discontinued their our hotels have routines in place to ensure were working under the Rezidor brands dur- co-operation with The Rezidor Hotel Group. this is the case. ing 2009. During the last year over 4,000 When taking over an existing hotel, the ma- jobs were created with the vast majority of jority of the employees of the earlier hotel Anti-corruption measures employees hired from local markets. The brand remains at the hotel. In some regions where Rezidor operates company counts no less than 142 nationalities there are high risks related to corruption, amongst the workforce, 56% of which is male. Human Rights therefore a Code of Business Ethics is in As early as 1991 The Rezidor Hotel Group Rezidor operates hotels in countries where place and management and staff are trained started to measure employee satisfaction. An corruption and human rights issues exist. in this regard. These issues are also covered independent organisation is commissioned to Key human rights issues for the hotel in- in our internal control procedures. Rezidor conduct this annual survey entitled Climate dustry include fair wages, women’s rights, takes substantial measures to ensure that the Analysis. In 2009 the results from managed, the capacity to join trade unions and collec- ethical behaviour stated in the Code of Ethics leased and franchised hotels increased to tive bargaining. Breaches of good practice is a core value in all business relationships. 85.8 (out of 100) compared to 85.1 in 2008. and association with social problems can The Rezidor Hotel Group has not had any All employees receive regular performance cause considerable long-term damage to significant incidents regarding corruption or and career development reviews at least on a company’s reputation and may result in bribes causing legal actions during 2009. a yearly basis. More information on payroll a company being denied future licenses to cost and the split of these costs per country operate, sometimes even facing international People development can be found on page 32 of the Rezidor An- boycotts. and training nual Report 2009. Rezidor does not in any way participate Rezidor has for many years successfully in or condone practices that breach Inter- focussed on having a positive effect on the Collective bargaining national Declarations covering these issues. bottom-line through active people manage- agreements On the contrary we feel that our presence ment. We offer a range of tools in order to Rezidor pays fair wages according to indus- can be a positive influence. We work to rid attract and retain talented people by hiring try standards and had no legal breaches with prevalence of human-rights related issues attitude and training skills. Our 5-Step Peo- regard to labour legislation last year. Rezi- hands-on, strengthening local communities ple Development Programme is at the heart dor respects the rights of employees to join by running a responsible operation. Child or of Rezidor’s people development strategy. trade unions if they so choose and to bargain forced labour is not accepted and this is en- This programme allows for every ambitious collectively in accordance with local laws. sured through training, local hiring policies employee to aim for the top, thanks to our Pursuant to the European Union Directive and careful monitoring. We also pay close simple – but efficient – policy of recruiting on works councils (94/45/ EC, the “Works attention to and train our employees to be from within. The programme covers five Council Directive”) Rezidor has established aware of the risks of child sex tourism while levels of increasingly more advanced train- a European Works Council, which has been Carlson Companies has signed the ECPAT ing and includes the mandatory New Hire Responsible Business Report 2009  15
SOCIAL RESULTS Orientation, On-Job Skills, Yes I Can! and monitoring, Rezidor maintains subscriptions Policy development Living Responsible Business. to third party risk analysis and alert services. and lobbying The Mentor Mentee programme was We also encourage our hotels to actively en- Rezidor does not make any contributions launched in 2000 to ensure that the inhab- gage in safety and security related forums on or give other support, direct or indirect, to itant knowledge within the group will be a local level. For more about our Safety and political parties or individual politicians. taken care of and passed on to the future Security programme, please see 17 As a signatory of the United Nation’s Global generation of General Managers. In 2009, With regard to health and safety legisla- Compact, the world’s largest voluntary 21 Mentees were appointed to their first time tion, hotels are provided with an overview corporate responsibility initiative, and a General Manager assignment, representing and yearly updates of applicable regulation supporter of the Global Compact’s “Caring up to 25% of the General Manager appoint- through an internet-based legal database. As for Climate” initiative we have committed to ments for the year. Yet again during 2009, part of this database, hotels must complete a working with the United Nations and other more than 95% of Rezidor General Managers legal self-audit containing approximately 90 companies on ten universally accepted prin- came from within the company. questions based on local environmental and ciples of the Global Compact in the areas of The Business School @ Rezidor is an inte- employee health and safety legislation. This human rights, labour, environment and an- grated part of the 5 Step People Development audit is currently available for Belgium, Den- ticorruption. During 2009, Rezidor was also Programme since 1996. The Business School mark, France, Ireland, Germany, Norway, part of the consultative group for the World @ Rezidor has a wide range of courses span- Economic Forum’s “Towards a Low Carbon ning from supervisory leadership and man- Travel Tourism Report”, and presented agement training to a General Manager Cer- The Code in short: this report at the World Business Summit on tification Programme and business planning 1. We respect the law Climate Change in Copenhagen in May. for Heads of Department. During 2009, two 2. We show respect for all successful Rezidor Business Schools were persons in all situations Product Responsibility held in Dublin, Ireland, and Zurich, Swit- In addition to taking responsibility for our 3. We think ethically zerland. In addition to these bigger schools, own social, ethical and environmental be- several Business School courses were also 4. We act fairly havior, Rezidor strives to facilitate guests’ organised independently in various loca- 5. We do not discriminate participation in the Responsible Business tions. In total, 500 participants from over 30 against anyone for any reason programme. Rezidor was the first inter- countries participated 6. We are honest and transparent national hotel company to offer all its loyal The Rezidor Learning Network (RLN) was guests the possibility to offset the carbon 7. We are loyal to our employer launched in July 2009. A learning manage- emissions associated with their stay through ment system, offering virtual tools, it aims 8. We do not exploit the our loyalty programme goldpoints plusSM. to increase Rezidor’s curriculum of on-line company’s resources Guests are encouraged to save energy learning opportunities – both now and in the 9. We think of safety at all times through key card controlled lighting, con- future. The system already has more than 10. We take care of the Earth serve water through towel and linen re-use 5,000 registered users. Also this year, our programmes and to recycle their waste when people development strategy was boosted possible. by the introduction of the new Management Poland, Russia, Scotland, Sweden and the We also widely communicate our Respon- Development Programme which is designed UK. Thus it covers 65% of all managed and sible Business efforts to guests and other in- to develop, train and prepare existing Super- leased Rezidor hotels. The self-audit has been terested parties through posters, brochures, visors to become Department Heads within developed by external environmental lawyers online and this Responsible Business Report. two years. The programme usually lasts for 24 and follows both EU and national legislation. In addition many hotels work with local months, and involves a real role from day one. schools, businesses and Non Governmental Business Ethics Organisations to increase awareness of and Health, work-related The Rezidor Hotel Group is committed to build capacity for environmental and social accidents and security maintaining a high standard of business improvements. Rezidor has a safety and security programme ethics, honesty and integrity in line with its Rezidor strives to provide a responsible designed to protect guests, employees and Responsible Business programme encom- and healthy environment for our guests. 2% owners’ investments while maintaining or passing social, ethical and environmental of hotels are now completely smoke-free and even enhancing guest and employee satis- responsibility. To guide hotel and regional we are increasing the number of nonsmok- faction. One of the foundations of the pro- office staff, management and employees ing guest rooms from the current 79%. We gramme is Employee Safety. We encourage alike, about how we want to operate our busi- also facilitate the well-being of our guests employees to report dangers or aberrations, ness and our way of life, Rezidor launched a by offering exercise and sport facilities with take immediate action to prevent injury or Code of Ethics in spring of 2008. The Code of gyms, swimming pools and spas. Moreover, damage, and to follow-up and ensure that Ethics and Business Conduct contains rules we endeavour to ensure that we provide fresh dangers are removed and abnormalities cor- and guidelines for our business conduct and and wholesome food. We continue to offer a rected. At Rezidor we understand that main- responsibilities vis-à-vis colleagues, custom- wide variety of healthy options at our restau- taining the high levels of safety and security ers, guests, suppliers, shareholders, authori- rants. Our hotels endeavour to accommodate that guests, employees and owners rightfully ties and the world at large. Any employee guests with food allergies, and 32% of hotels expect is only achievable through the every- with concerns or questions about the Code is have allergy tested guest rooms. Hotels also day actions of every employee at every level encouraged to raise these directly with their increasingly offer organic (70%) and fair in every hotel in every country. We have a supervisor. Serious or sensitive concerns re- trade (67%) products. structured risk management agenda with garding the Code or a possible breach of the proactive behaviour, gathering and sharing Code can be reported anonymously through Fines and incidents information throughout the company. The rezidorethics.com. This is managed by a No significant fines for non-compliance have lines of communication regarding safety and third-party, Ethics Point, which ensures that been incurred during 2009. security issues are kept open and the focus is reports are swiftly brought to the attention of on prevention. In addition to news and media the appropriate person or persons at Rezidor. 16  Responsible Business Report 2009
OUR TRIC=S FOR SAFETY AND SECURITY The acronym TRIC=S stands for the fol- tacks in Mumbai, and those in Jakarta in ill, injured or suffer loss at work; The risk lowing formula: Threat Assessment + Risk July 2009 as well the spread of the H1N1 of fire should be kept to a minimum and we Evaluation and Mitigation + Incident Re- pandemic globally have continued to cause should be able to detect fire quickly and lim- sponse Preparedness + Crisis Management great shifts in how hotel safety and security it any damage caused and; for Operational and Communications Capabilities = Safe, is perceived. Security: we should be able maintain unin- Secure and Sellable hotels. terrupted hotel operations and have plans the fouR CoRneRStone in place to limit the impact of a disruption the ChallengeS Building BloCkS foR tRiC=S both in length and degree. At Rezidor we acknowledge that maintain- Safety and security has always been of ut- ing high levels of safety and security in our most importance to us. Our first own corpo- the eVolution of tRiC=S hotels is ultimately dependent on the every- rate safety and security standards manual Traditionally, safety and security was about day actions of every employee at every level was published as far back as 1988 when we planning appropriate responses to incidents in every hotel. A similar statement is found were a small almost exclusively Scandina- that could occur. Incident response was only in the 2006 publication The Business of Re- vian chain. In the mid-1990’s we took steps part of this equation that was necessary to silience by the UK think tank Demos where designed to align the Safety and Security create a formula for cementing the four cor- their research led them to conclude that programme more closely with our opera- nerstones together into a solid foundation the number one characteristic of successful tions when we designed building blocks for safe and secure hotel operations. corporate security programmes was that that make up the four cornerstones of our Due to the growth of the company with “they understand that security is achieved programme: Guest Safety and Security, development of a multi-brand portfolio of through the everyday actions of employees Employee Safety and Security, Fire Safety very diverse hotels, many in new and emerg- right across the company”. and Operational Security. ing markets, it was clear that a one size fits We also acknowledge that the hotel and To remove some of the taboo and mys- all manual would not be sufficient support tourism sector is highly dependent on the tique that often surrounds security-related to our diverse collection of hotels. The first public’s perception of health and security issues, we defined very simple, understand- step we took was to add risk assessment risks. Security scares can reduce demand able goals for each cornerstone: No guest and risk management to our programme for hotel and tourism services. Recent should become ill, injured or suffer loss dur- by replacing the old safety and security incidents such as the November 2008 at- ing their stay; No employee should become standards with a self-audit system designed Responsible business RepoRt 2009 17
Our TRIC=s for safety and security T+R+I+C=S Threat assessments Risk evaluation and mitigation Incident response preparedness Crisis management and communications Safe, Secure and Sellable hotels to help hotels review their programmes Every month we therefore share a rity awareness as well as a full day of train- for safety and security objectives and sup- TRIC=S report with all of our hotels and ing and desk top crisis exercise conducted ported by a collection of good practices that operational units. It includes an overview by experts from Kenyon International. hotels were using to meet these objectives. of our threat assessments, input on the Since we started our partnership with Ke- In 2007 we diversified and expanded our risk management programme, examples nyon well over 240 people have completed programme and the TRIC=S formula was of incidents and prevention activities as the training including over 50 in 2009. developed so we could even better explain well as information on crisis management our programme both internally and exter- and communications training and other Tomorrow’s TRIC=S nally. information relating to the safe and secure In 2009 our Corporate Security and the The risk evaluation and mitigation sec- operations of our hotels and our company. TRIC=S programme were reviewed by BGN tion is now part of the unique online 3T The simple report is linked directly to sup- Risk who looked at the following four ques- monitor system our hotels use. The pro- port documents and by clicking the links tions: gramme guides them through the audit and the hotels can quickly learn more about how 1) o we have the right documents and lines D best practices associated with all four cor- a threat could affect them, how a risk can be of reporting and follow-up? nerstones allowing them to document that removed or mitigated and how hotels have 2) o we have the right people, measured D they routinely review all aspects of their handled incidents successfully. This keeps both in quality, quantity and placement? safety and security preparedness. In 2009 our programme very dynamic, allows us 3) re we communicating the right mes- A the system was in use at well over 215 of our to learn from each others’ experiences and sages at the right time in the right way to hotels including many franchise properties helps us to continuously improve the infor- the right people? who can freely access it on a voluntary basis. mation and the good practice library our 4) s The Rezidor Hotel Group corporate I The average compliance level with the set hotels can access. Safety and Security programme propor- objectives was a very high 96%. The reports are very much a result of a tionate and sufficient when compared two-way communication between the indi- to other international hotel group pro- Spreading the word vidual hotels and the corporate offices they grammes and the expert auditor expecta- through Communication report to. tions? and Cooperation The report stated that “the safety and secu- To successfully meet the challenges that we Cooperation at all levels rity doctrine that has been developed and face we need to engage every employee at We participate in many forums that ensure implemented by Rezidor is extremely versa- every level in every hotel. We have began up we have direct cooperation with govern- tile and functionally relevant.” Key findings our work to align our programme as closely ment agencies, corporate clients and in- were that our programme is “deliberately with every level of our businesses by adopt- dustry partners. In 2009 we supported an simplistic … aids in its overall effectiveness“, ing cornerstones that were easily explain- industry trade association working party and that it is “scalable for future expansion” able and we kept this up when we defined in their work to develop better fire safety and “can be applied in any location” our motto for the TRIC=S programme: “Al- throughout the European Union. The Dutch The final conclusion of the report was that ways Care”. Inspired by our company vision advisory centre for protection of criti- “This model is providing value for money of taking personal responsibility and show- cal national infrastructure chose to put a but more importantly it is protecting com- ing “Yes I Can” hospitality, “Always Care” presentation of our TRIC=S programme pany assets, employees and customers.” says that if we care about people, care about in their good practice library for corporate We live in a world of real-time communi- property and care about the world around security and we consulted with the UK Na- cations and a world where responsibility for us, we will also take personal responsibil- tional Counter Terrorism Office when they ensuring safety, security and protection of ity in protecting these vital elements in our developed their Project Argus hotel training infrastructure is increasingly being shifted lives. It is therefore everyone’s responsibility programme. from government offices and agencies to to “Always Care”. At local level we encourage all hotels to the private sector. This brings a new wave of actively engage their local communities challenges where we not only have a duty to Communicating at all levels through participation in local crime pre- care but we must perform this duty knowing The success of our Safety and Security pro- vention schemes, hotel organisations and that our actions will be visible. gramme is meeting the ongoing challenges training initiatives that can improve safety Our TRIC=S programme has been devel- we face, monitoring threat developments and security throughout the hotel industry. oped to meet these new demands of trans- from pandemics to crime to terrorism, glob- Internally we educate our new and prospec- parency and accountability. As documented ally and locally, whether they slowly bub- tive General Managers through the General in the review by BGN Risk, the built in dy- bling up under the surface or rapidly burst- Manager Certification Programme that in- namics will assist us in continuing to meet ing onto the scene. cludes an introduction to TRIC=S and secu- the challenges we face. 18  Responsible Business Report 2009
Summary of Progress Responsible Responsible Business Responsible Business Commitments and Business Policy objectives indicators targets for 2009 Achievements 2009 1. Increase employee Availability of user-friendly Launch Responsible Responsible Business awareness regarding Responsible Business Business Manual Manual launched Responsible Business tools for employees 2. oster a responsible F Percentage of hotels All hotels to comply with All hotels comply with working environment that comply with local labour law (working hours, local labour laws labour laws freedom of association, equal, opportunities and employees non-discrimination) We shall educate and facilitate for our employ- Employee satisfaction Climate Analysis score Climate Analysis result ees to make a conscious of 85 or above increased to 85.8 decision in favour of environmental, ethical Percentage of hotels that 95% of hotels to make 95% of hotels make and social issues in their have made information information on information on private and work lives. on rezidorethics.com rezidorethics.com rezidorethics.com available to employees available to employees available to employees 3. Increase customer Number of hotels obtain- 25 new hotels to obtain 27 hotels obtained third awareness regard- ing third party certification third party certification party certification ing the Responsible Business programme Percentage of ho- 85% of hotels to integrate 83% of hotels have and our hotels’ tels integrating Responsible Business integrated Responsible achievements Responsible Business into Sales presentations Business into Sales into Sales presentations presentations customers Percentage of hotels with 70% of hotels to have 63% of hotels have a We shall inform and Responsible Business a Responsible Business Responsible Business make it easy for our page on hotel website page on hotel website page on hotel website guests to participate in Responsible Busi- 4. Provide Responsible Percentage of hotels 95% of hotels to provide 96% of hotels provide ness related activi- Business actions that providing refillable refillable amenity dispens- refillable amenity dispens- ties at our hotels. are easy for guests amenity dispensers in ers in public washrooms ers in public washrooms to participate in public washrooms Percentage of hotels 75% of hotels to make 79% of hotels make making battery collection battery collection box battery collection box boxes available for guests available for guests available for guests Percentage of 40% of hotels to pro- 38% of hotels provide hotels facilitating waste vide waste-sorting waste-sorting facili- sorting by guests facilities for guests ties for guests 5. Provide a healthy Percentage of hotel rooms 80% of hotel rooms 79% of hotel rooms environment and of- that are non-smoking to be non-smoking are non-smoking fer healthy, nutritious organic and fair trade Percentage of non- 45% of hotels to be 42% of hotels are food and beverages smoking hotels (guest non-smoking non-smoking rooms and public spaces) Percentage of allergy- 30% of hotels to provide 32% of hotels provide tested rooms allergy-tested rooms allergy-tested rooms Responsible Business Report 2009  19
Summary of Progress Responsible Responsible Business Responsible Business Commitments and Business Policy objectives indicators targets for 2009 Achievements 2009 6. Inform all property Number of hotel 90% of hotels to 96% of hotels have owners about the Re- owners informed about inform owners about informed their owners sponsible Business pro- the Responsible the Responsible about the Responsible gramme to facilitate the Business programme Business programme Business programme use of best Responsible and hotel activities and hotel activities and hotel activities Business practice when building and renovating Percentage of hotels that 90% of hotels to 87% of hotels consider property consider Responsible consider Responsible Responsible Business owners Business in their Long Business in their Long in their Long Range Range Investment Plan Range Investment Plan Investment Plan We shall work together with property owners to find innovative solutions that satisfy our eco- nomic, environmental and social objectives. 7. ll hotels to comply with A Percentage of hotels that Maintain high reporting 100% of managed and the reporting require- report monthly and level from managed and leased hotels com- ments of the Responsi- annually to Corporate leased hotels (100%) pleted monthly Envi- ble Business programme Office ronmental Reporting and the annual Status Report questionnaire Increase report- 43% of franchised hotels share- ing level to 40% from reported their Respon- holders franchised hotels sible Business data We shall provide share- holders and investors 8. Increase financially Percentage of hotels 50% of hotels to make 48% of hotels report with timely, accurate related Responsible making significant envi- significant environ- that they have made and transparent infor- Business information ronmental investments mental investments significant environ- mation on RESPONSI- in corporate reporting mental investments BLE BUSINESS related risks and opportunities. 9. Increase the number of Presence of Responsible Add Responsible Busi- Responsible Business suppliers that fulfil the Business in RezPIN ness performance to performance added Responsible Business supplier profile in RezPIN to supplier profile criteria for suppliers in RezPIN Percentage of hotels 75% of hotels to share 75% of hotels have sharing Rezidor Supplier Rezidor Supplier shared Rezidor Supplier Code of Conduct Code of Conduct Code of Conduct suppliers with their suppliers with their suppliers with their suppliers We shall strive to pur- chase products that have Percentage of hotels 50% of hotels to ask 50% of hotels have asked a reduced environmen- asking suppliers to suppliers to complete suppliers to complete tal impact during their complete the Rezidor the Rezidor Responsible the Rezidor Responsible life-cycle, from suppli- Responsible Business Business Supplier Business Supplier ers that demonstrate Supplier Questionnaire Questionnaire Questionnaire environmental and social responsibility. Percentage of hotels 70% of hotels to request 64% of hotels have requesting that, or pro- that, or provide advice as requested that, or pro- viding advice as to how, to how, suppliers improve vided advice as to how, suppliers improve their their environmental, social suppliers improve their environmental, social or or ethical performance environmental, social or ethical performance ethical performance 10.Increase the number Provision of organic 70% of hotels to serve or- 70% of hotels serve or- of products pur- certified food items ganic certified food items ganic certified food items chased that comply with set Responsible Provision of fair trade 67% of hotels to serve fair 67% of hotels serve fair Business criteria for certified products trade certified products trade certified products product group 20  Responsible Business Report 2009
Summary of Progress Responsible Responsible Business Responsible Business Commitments and Business Policy objectives indicators targets for 2009 Achievements 2009 11. ero number of inci- Z Number of hotels No legal breaches to 0 hotels reported dents of non-com- reporting breaches to Responsible Business- legal breaches to pliance with regard to Responsible Business- related legislation Responsible Business- Responsible Business- related legislation related legislation related legislative demands and inter- Percentage of hotels 100% of hotels to perform 97% of hotels per- national agreements performing Responsible self-audit where available formed legal-self Business legal self-audit audit where available authorities We require our manag- ers to abide by local and international legislation, especially regarding labour laws, Health and Safety, human rights and the environment. 12. ave a positive influ- H Amount of money Raise TEUR 80 for World TEUR 75 raised for World ence and impact on raised for corporate Childhood Foundation Childhood Foundation the local and inter- and local charities Raise TEUR 300 TEUR 350 raised national community for local causes for local causes Number of hotels par- 200 hotels to partici- 191 hotels partici- ticipating in Responsible pate in Responsible pated in Responsible community Business Action Month Business Action Month Business Action Month in September each year We shall take an ac- tive role in the inter- Percentage of hotels 80% of hotels to organise 69% of hotels organised national Responsible organising employee employee volunteering employee volunteering Business community, and contribute to the volunteering for char- for charity or community for charity or community local communities ity or community where we operate. 13. educe dependence R Participation in climate Sign up to United Signed up to United on fossil fuels and change initiatives Nations Caring for Nations Caring for become more en- Climate Initiative Climate Initiative ergy efficient in all areas of operation Regional Engineering Launch Regional Regional Engineering without sacrificing structure in place Engineering structure structure launched the guest experi- in France and UK in France and UK environ- ence and comfort Percentage of hotels with 98% of hotels to have 96% of hotels have Pre- ment Preventive Maintenance Preventive Maintenance ventive Maintenance We shall do our utmost Programme in place Programme in place Programme in place to continuously im- Energy – kWh/m2 2% reduction in energy Energy use measured prove our performance in the areas of energy, use measured as kWh per as kWh per metre water, chemicals and metre squared for both squared decreased by resource consumption, Park Inn and Radisson Blu 4% for Radisson Blu and waste generation and 6% for Park Inn in order to reduce our negative impact on CO2 equivalent/ 5% reduction in green- Greenhouse gas emis- the environment. guest night house gas emissions sions measures as CO2 measured as CO2 equiva- equivalent per guest lent per guest night night decreased by 8% 14. onserve water C Water – litres/ guest night 2% reduction in water Water consumption whenever possible consumption mea- measured as litres per without sacrificing the sured as litres per guest guest night decreased guest comfort and night for both Park Inn by 10% for Radisson Blu discharge ”clean” water and Radisson Blu and 5% for Park Inn 15. Decrease the amount Residual Waste - 2% reduction in waste Residual waste mea- of residual waste kg/ guest night generation measured as sured as kg per guest generated (going to kg per guest night for both night decreased by landfill / incineration) Park Inn and Radisson Blu 1% for Radisson Blu and15% for Park Inn Responsible Business Report 2009  21
GRI STANDARD DISCLOSURES TABLE AR =Rezidor Annual Report 2009  RBR = Rezidor Responsible Business Report 2009 INDICATOR ACCORDING TO GLOBAL REPORTING INITIATIVE (G3) PAGE NUMBER Profile 1. Strategy and Analysis 1.1 Statement from the CEO RBR 2 1.2 Description of key impacts, risks, and opportunities RBR 6–7 2. Organisational Profile 2.1 Name of the organisation AR 23 2.2 Primary brands, products, and/or services AR 6, 10 2.3 Operational structure of the organisation, including main divisions, operating companies, subsidiaries, and joint ventures AR 29, 48–49 2.4 Location of organisation’s headquarters AR 23 2.5 Number of countries where the organisation operates, and names of countries with major operations AR 4, 10, 75 2.6 Nature of ownership and legal form AR 56, 74 2.7 Markets served AR 12–13 2.8 Scale of the reporting organisation • Number of employees AR 33 • Net sales AR 32 • Total capitalisation broken down in terms of debt and equity AR 20 • Quantity of products or services provided AR 10, 30 • Total assets AR 20 • Beneficial ownership (including identity and percentage of ownership of largest shareholders) AR 74 • Breakdowns by country/region of sales/revenues by countries/regions that make up 5 percent or more of total revenues AR 30 • Breakdowns by country/region of costs by countries/regions that make up 5 percent or more of total revenues AR 30 • Breakdowns by country/region of employees AR 33 2.9 Significant changes during the reporting period regarding size, structure, or ownership including: • The location of, or changes in operations, including facility openings, closings, and expansions AR 12–13 • Changes in the share capital structure and other capital formation, maintenance, and alteration operations AR 43 2.10 Awards received in the reporting period AR 13, RBR 14 3. Report Parameters Report Profile 3.1 Reporting period AR 19, RBR 4 3.2 Date of most recent previous report RBR 4 3.3 Reporting cycle RBR 4 3.4 Contact point for questions regarding the report or its contents RBR 24 Report Scope and Boundary 3.5 Process for defining report content RBR 4 3.6 Boundary of the report RBR 4 3.7 State any specific limitations on the scope or boundary of the report RBR 4 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can AR 24–25 significantly affect comparability from period to period and/or between organisations 3.10 Explanation of the effect of any re-statements of information provided in earlier reports N/A 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report RBR 4 3.12 Table identifying the location of the Standard Disclosures in the report RBR 22–23 22  Responsible Business Report 2009
gri standard disclosures table INDICATOR ACCORDING TO GLOBAL REPORTING INITIATIVE (G3) PAGE NUMBER 4. Governance, Commitments, and Engagement Governance 4.1 Governance structure of the organisation, including committees under the highest governance body responsible for AR 56–59, specific tasks, such as setting strategy or organisational oversight RBR 10 4.2 Indicate whether the Chair of the highest governance body is also an executive officer AR 57–58 4.3 For organisations that have a unitary board structure, state the number of members of the highest governance body AR 57 that are independent and/or non-executive members Stakeholder Engagement 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body AR 56 4.14 List of stakeholder groups engaged by the organisation RBR 10 4.15 Basis for identification and selection of stakeholders with whom to engage RBR 8–9 5 Performance Indicators Economic Aspect: Economic Performance EC2 Financial implications and other risks and opportunities for the organisation’s activities due to climate change RBR 6–7 EC3 Coverage of the organisation’s defined benefit plan obligations AR 40 EC4 Significant financial assistance received from government RBR 12 Aspect: Market Presence EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation RBR 12 Aspect: Indirect Economic Impacts Core EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through RBR 12 commercial, inkind, or pro bono engagement. Environmental Aspect: Energy EN5 Energy saved due to conservation and efficiency improvements RBR 13 EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy re- RBR 13 quirements as a result of these initiatives. Aspect: Biodiversity EN14 Strategies, current actions, and future plans for managing impacts on biodiversity RBR 14 Aspect: Emissions, Effluents, and Waste EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved RBR 14 Aspect : Compliance EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environ- RBR 14 mental laws and regulations Labour Practices and Decent Work Aspect: Training and Education LA11 Programmes for skills management and lifelong learning that support the continued employability of employees and RBR 15–16 assist them in managing career endings LA12 Percentage of employees receiving regular performance and career development reviews RBR 15 Society Aspect : Public Policy SO5 Public policy positions and participation in public policy development and lobbying. RBR 16 SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. RBR 16 Aspect: Compliance Core SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and RBR 16 regulations. Responsible Business Report 2009  23
CONTACT queries or questions, please contact: If you have any comments, Sarah Rooney, Manager, Responsible Business Email: srooney@rezidor.com Paul Moxness, Vice President, Corporate Safety Security Email: pmoxness@rezidor.com The Rezidor Hotel Group Corporate Office Avenue du Bourget 44 B-1130 Brussels Belgium Tel. +32 2 702 9000 Fax +32 2 702 9300